Recent Posts

Why SERVPRO of Alexander & Caldwell Counties Should Handle Your Commercial Loss

2/15/2019 (Permalink)

Commercial Why SERVPRO of Alexander & Caldwell Counties Should Handle Your Commercial Loss Our team can respond to any size disaster, such as when we sent a team to aid with the aftermath of Hurricane Florence.

There’s nothing more threatening to a business’ long-term success than a disaster. Most businesses fail to reopen after having some kind of disaster; those that do, tend to close after a brief period of time. That’s why it’s important to have the right people help you get back on your feet. If you’re undecided about which disaster restoration company to call when your business has damage, here’s our case for why it should be us.

  1. We’re celebrating 10 years of service. Our franchise came from humble beginnings, just at the height of the recession. Despite the many hurdles, we’ve continued to grow and have now served countless homes and businesses in this community for a decade. During this time, we’ve established our reputation as one of the premier disaster restoration companies in the area.

  1. We’re a Large Loss franchise. When a SERVPRO franchise meets certain requirements set by our corporate office, it becomes a Large Loss franchise. This title indicates our size and ability to handle large-scale disasters. As a Large Loss franchise, we have responded to disasters such as the fire at Lees-McRae College, the flooding at Martinsville Speedway, and the aftermath of Hurricane Florence in Wilmington. We’re truly capable of handling any size disaster!

  1. We offer a wide range of services. Even though we are known for water and fire damage cleanup and restoration, we offer services you likely won’t find at our competitors. We offer duct cleanings, odor removal, textiles cleaning, and more. Our aim is to be a one-stop shop for your disaster restoration needs.

Commercial property damages are often time-sensitive and need extra attention. Fortunately, we have the experience and capacity to address both of those issues. If your commercial property has damage, call SERVPRO of Alexander & Caldwell Counties today!

3 Tips for Enduring a Winter Storm

2/6/2019 (Permalink)

Storm Damage 3 Tips for Enduring a Winter Storm When temperatures drop below freezing, pipes are at risk of freezing and bursting, such as in the image above!

This winter has seemed particularly brutal with its record-breaking snowstorm, below-freezing temperatures, and the occasional ice storms. These events have caused distress and induced damage on properties throughout Alexander and Caldwell Counties. While a winter storm can be disruptive, there are some things you can do to minimize the impact and endure it.

  1. Assemble an Emergency Survival Kit. You never know how long a storm could keep you cooped up, which is why it’s best to prepare for the worst. Your kit should plan for all sorts of contingencies—lack of heat, power outages, and more. You can find a helpful inventory list on the Center for Disease Control’s official website.

  1. Stay Off the Roads. In some cases, it might not be feasible to stay home, but if the roads are treacherous, it’s best to stay off the roads. If you must drive, go slow and avoid backroads.

  1. Be Wary of Frozen Pipes. When temperatures drop below freezing, exposed or poorly insulated pipes are at risk of freezing. Know how to thaw frozen pipes and be prepared to react should they burst. They’re more than just an inconvenience—they can lead to some significant damage.

Although spring is approaching, weather can be relatively unpredictable. In the event of another winter storm, be sure to follow the above tips and be prepared to wait it out. But if your property sustains storm-related damage, you can call SERVPRO of Alexander & Caldwell Counties at any time!

Celebrating 10 Years of Service

1/22/2019 (Permalink)

Why SERVPRO Celebrating 10 Years of Service Owners Kim & Randy Williams pose in front of one of their SERVPRO vehicles—one of many they've acquired over their 10 years in business.

When a business first opens its doors, there’s always a degree of uncertainty—uncertainty about success, the future, and whether or not it was the right thing to do. Owners Kim and Randy Williams had those same feelings when they decided to start their own SERVPRO franchise at the beginning of 2009. When SERVPRO of Alexander & Caldwell Counties first opened its doors, it just was them and one other employee at the height of a devastating recession.

Although it was a slow start, they took every job and treated their customers with compassion and respect, and later that year, they hired another employee. Their efforts then began to take shape, and after some momentum, they had the opportunity to purchase the franchise in Burke County in 2011. A similar opportunity presented itself in 2015 when both franchises in Catawba County were up for sale.

Now this year, SERVPRO of Alexander & Caldwell Counties is celebrating its 10 anniversary. After overcoming many obstacles, we have grown into a large team of around 50 employees that has the capability to respond to any size disaster.

To those who have used our services in the past, we thank you for trusting us during a stressful time in your lives. And for those who are considering us, we hope we can earn your business should you ever need us.

Thank you to everyone who has helped us become the business we are today. We hope to continue serving you for many years to come!

3 Common Places to Find Mold in Your Home

1/9/2019 (Permalink)

Mold Remediation 3 Common Places to Find Mold in Your Home A burst pipe heavily affected many walls in this room. When it was left unattended for a few months, mold colonies grew exponentially.

Mold spores are everywhere—both in and out of your home. These spores aren’t often an issue, however, until they come into contact with moisture and begin to grow into colonies. Once this growth occurs, the colonies produce more spores and begin to consume the organic surfaces they reside on. Because moisture is essential for this growth, there are several places that commonly have mold growth.

  1. Window Sills. You’ve probably seen it before—moisture on your windows. As a result of condensation, water often collects along windows and drips down to the window sill. Unless this is addressed or dried consistently, it opens the opportunity for mold growth to occur.
  1. Bathtubs. Bathtubs are one of the most common places to find mold. Water—logically—is ever present, and when bathrooms are not well-ventilated, the moisture does not escape, which gives mold exactly what it needs.
  1. Location of Recent Water Damage. Water damages can occur to anyone—pipes burst, water heaters leak, toilets overflow, etc. But unless these damages are quickly addressed and properly handled, they can encourage mold growth.

Mold growth can be concerning, but it can be quickly remediated with the help of a professional mold remediation company. If you have or suspect you have mold, call SERVPRO of Alexander & Caldwell Counties today at (828) 396-1070!

Why Water Damage Should be Dried by a Water Mitigation Company

1/7/2019 (Permalink)

Water Damage Why Water Damage Should be Dried by a Water Mitigation Company One of our crew chiefs uses a moisture meter to detect moisture levels, which allows us to find hidden moisture!

Water damage is both an inconvenience and a destructive force, often causing a lot of damage. Of course, it can also be expensive, even with insurance. While many would opt to clean and repair water damage on their own if they could, it’s quite the risk. That’s why we urge you to call your local water mitigation company.

Mold Growth

One of the main reasons you should have a professional disaster restoration company dry your water damage is because remaining moisture can encourage mold growth. The faster water damage is dried, the lower the odds you’ll have mold. That’s why our technicians will also apply an antimicrobial spray—to inhibit potential mold growth.

Hidden Moisture

Depending on where water damage occurs, it’s possible that water was absorbed or got behind materials. For example, in many instances, water will get behind walls or under flooring where it cannot be seen by the naked eye. A professional disaster restoration company, however, can use moisture meters and other specialized equipment to detect high levels of moisture and determine areas that need to dry.

Your Local Disaster Restoration Company

Water damage can disrupt lives, but by calling in professionals immediately, you can mitigate the impact it has over the long term. If you have water damage and live in the Lenoir, NC area, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070!

Easy Ways to Prevent Rain Damage

12/28/2018 (Permalink)

Storm Damage Easy Ways to Prevent Rain Damage Rain might be a natural part of life, but it can cause a lot of destruction!

Rain happens all the time, and while it’s sometimes needed, it can also cause major damage. In fact, we often get calls from home and business owners after a rainstorm because their property has sustained flooding. Fortunately, a little preparation can prevent a lot of damage!

  1. Clean out your gutters. Your gutters are your first line of defense against flooding, but if they are not cleared, rain can overflow and become a problem. Regular cleanings will help prevent this buildup and allow your gutters to work properly.

  1. Repair any roof damage. In many instances, rainwater gets in through cracks in the roof, which creates a major problem. If you notice or know of any weaknesses in your roof, have it addressed immediately.

  1. Ensure your doors and windows are closed. This may seem like one of the most obvious steps you can take, but it’s commonly overlooked. Before a storm arrives, ensure all openings are shut so rain cannot easily enter your home or building.

There are many steps you can take to prevent rain damage, but the steps above are some of the simplest. If you do have flooding from rain, we can make it “Like it never even happened” if you call us today at (828) 396-1070!

Why Do I Have Mold in My Home?

12/26/2018 (Permalink)

Mold Remediation Why Do I Have Mold in My Home? Mold can grow in many places, but it only becomes a problem once moisture is present!

Many homeowners take care of their home to ensure they don’t have damage or other issues. So some are surprised to find mold growing in their bathroom, on their food, or in other places around their home. In case you’ve ever wondered how mold got in your home, we’ll explain!

Why is Mold in My Home?

The truth is, mold spores have always been in your home. In fact, mold spores are found virtually everywhere—indoors and outdoors. But because they are so small, they cannot be seen by the naked human eye. They are also dormant in this state, meaning they are not actively growing.

But these spores can activate under the right conditions, which is what causes the mold colonies you might see in your home. In order for the conditions to be right, mold needs moisture and organic material (food). Because organic material is usually readily available, spores usually activate once moisture is present. That’s why mold remediation specialists will look for a water source to both determine the cause of the growth and ensure it is no longer fueling the mold.

If you have mold but don’t know of any water damage issues, you likely have one of these issues:

  • Hidden water leak
  • High humidity levels
  • Condensation

Contacting a Mold Professional

If you have mold, it’s best to contact a mold remediation company as soon as possible. While you might not have any health effects, it can cause structural damage over time. If you live in the Lenoir, NC area and need mold remediation experts, call SERVPRO of Alexander & Caldwell Counties.

3 Alarming Statistics Every Business Owner Should Know

12/19/2018 (Permalink)

Commercial 3 Alarming Statistics Every Business Owner Should Know According to FEMA, more than 40% of small businesses never reopen after having a disaster.

As a business owner, you have a lot on your plate—bills, maintaining operations, etc. While those are important, it’s also important to prepare for potential disasters that might impact your business. In fact, disasters can—and often do—strike when they’re least expected. So whether or not you’re prepared, you’ll want to keep these statistics in mind!

  1. According to FEMA, more than 40% of small businesses never reopen after having a disaster. As we mentioned, disaster often strikes when we least expect it. That’s why many businesses don’t have contingencies in place. As a result, many businesses fail or are unable to reopen at all.

  1. In a study conducted by the NFPA from 2007-2011, wet pipe sprinklers worked 90% of the time, and they were effective in 88% of those instances. Fires can occur at any time for a number of reasons. While there’s no guarantee how much damage one will cause, a sprinkler system can dramatically mitigate its impact. Be sure to install one if it’s feasible!

  1. FEMA reports that from 2006-2010, the average commercial flood claim was over $85,000. Disasters can be quite costly, which is why it’s recommended that you get the appropriate insurance. Even if flood insurance might not seem necessary, it’s highly recommended; you never know when you might need it!

There are a lot of facets to consider as a business owner, but if you can dedicate a just a little bit of your resources to disaster prevention, you are more likely to keep it running even after a disaster. If you do have a disaster, call SERVPRO of Alexander & Caldwell Counties today at (828) 396-1070!

Mold Removal vs Mold Remediation

12/18/2018 (Permalink)

Mold Remediation Mold Removal vs Mold Remediation Mold growth like this can get out of hand, but mold remediation services would take care of the problem!

When your home or business has mold, it’s your priority to address the issue and stop the growth. The issue is that when most people call companies to address the problem, they are solicited “mold removal” services. As a result, customers are set with false expectations and could end up paying more for services that are ineffective. That’s why you should be searching for a mold remediation company.

Mold Removal

The basic premise of mold removal is twofold:

  1. Your mold growth will be killed
  2. Other mold spores on your property will be removed

But the main problem with that premise is that mold spores are virtually everywhere—both indoors and outdoors. Even though we cannot see them, mold spores can remain dormant until they are activated by moisture. Because of the sheer number of them, however, it is impossible to completely remove them from your home. Even if it were, it would be incredibly expensive.

Mold Remediation

On the other hand, there’s mold remediation, which simply aims to treat and stop active mold growth. Because mold only becomes an issue when it’s active, the objective is to focus on growth. In addition to treating the mold, most mold remediation experts (such as ourselves) will also address any underlying moisture issues that might be instigating the growth.

For a look at our process, check out our mold remediation page.

Restoring Your Home

Mold is an issue many homes face, but it can be resolved fairly quickly with professional help. If you live in the Lenoir, NC area and know or suspect you have mold growth, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070!

3 Resources to Help with Fire Prevention

12/14/2018 (Permalink)

Fire Damage 3 Resources to Help with Fire Prevention If you take precautions before a fire breaks out, you can prevent a lot of damage!

Nobody wants their home to have a fire, but it happens virtually every day in Alexander & Caldwell Counties. Fortunately, fires can be prevented if precautions are taken, and these resources are dedicated to helping you do just that!

  1.’s Fire Prevention Guide. This brief guide is a nice, short resource for homeowners. It features quotes from experts, fast facts, and a few fire prevention tips. It’s a great guide for anyone curious about fire prevention!
  2.’s Home Fire Page. is honestly a great resource for any disaster-based event. They provide helpful information that covers everything from before, during, and after a fire breaks out. Be sure to check out their other pages as well!
  3. NFPA’s Resource Page. The National Fire Prevention Association has plenty of resources on their website. They have fact sheets, community toolkits, and more! If you need to learn about fire prevention, this is the place to go.

At SERVPRO of Alexander & Caldwell Counties, we believe that fire prevention education is important in our communities. But if you do have a fire and need our assistance, you can call us any time at (828) 396-1070!