Recent Posts

Water Damage Q&A: Do You Have to Remove My Flooring?

6/18/2019 (Permalink)

Water Damage Water Damage Q&A: Do You Have to Remove My Flooring? Carpet doesn't fare well against a ton of moisture, and it will likely need to be removed.

Last weekend, Caldwell County declared a state of emergency after heavy rains flooded the community. On our end, we received over 300 calls from affected home and business owners in the Unifour area. Our team responded to each call and answered lots of questions, as many of our callers had never experienced water damage before. Today, we’re answering one of the most common questions we were asked!

Do You Need To Remove My Flooring (Carpet, Hardwoods, etc.)?

Water doesn’t do very well with most types of flooring. In cases where it doesn’t actually ruin the material, it still poses a threat to your subfloor. Whether or not your flooring needs to be removed ultimately comes down to two things: the flooring material and the extent of the water damage.

Some materials hold up against water better than others. Generally, the more porous a material is, the more likely it will need to be removed when exposed to enough moisture.

Carpet, for example, will most likely need to be pulled up because water will seep through to the subfloor, which will, in turn, become a breeding ground for mold. A similar result would occur with hardwoods, but the planks themselves would also be ruined because of the excess moisture it would absorb. Concrete, on the other hand, would be essentially unaffected because water would not be able to permeate the material.

Water Damages & Your Floors

If your floor endures a lot of water damage, you can generally expect it to be stripped to the subfloor (barring certain flooring materials). Still, it’s a necessary step to prevent mold or structural damage in the future. Should water damage become an issue at your property, contact our team at SERVPRO of Alexander & Caldwell Counties for help!

SERVPRO of Alexander & Caldwell Counties Can Clean Up Any Commercial Damage

6/7/2019 (Permalink)

Commercial SERVPRO of Alexander & Caldwell Counties Can Clean Up Any Commercial Damage Our team is ready to respond to any disaster at any time!

Now celebrating our 10th year in the Lenoir, NC community, we’ve worked with many local homeowners to restore their home after a disaster. But did you know that we also have both the resources and the experience to clean and restore commercial properties as well? In fact, we’ve helped many commercial owners recover from fire damage, flooding, and more!

Responding to Business’ Disasters 24/7

When we say we’re a 24/7 disaster restoration company, we mean it. We have on-call staff who are ready to respond to fire or water damages at any moment—whether it’s late at night or on Thanksgiving morning. In fact, we recently received a call at around 3 a.m. for a flooded commercial property that needed extraction. Our team arrived within the hour and took care of the issue!

We Can Handle Any Size Disaster

It might seem hard to believe, but there’s no amount of damage that we can’t handle. For starters, SERVPRO of Alexander & Caldwell Counties is a Large Loss Response Team (LLRT). This designation from our corporate office indicates that we have the skills and resources to handle large-scale disasters. In fact, we have experience with several of these types of incidents, such as the fire at Lees-McRae College or the flooding at Martinsville Speedway.

What about extreme situations? In instances where all of our resources are tapped, we can call in other franchises (over 1,700!) to assist.  No matter how extensive the damage is, SERVPRO can make it “Like it never even happened!”

Cleaning and Restoring Your Commercial Property

Our team at SERVPRO of Alexander & Caldwell Counties can take care of any type of damage your property endures. After a decade of serving the community and building our franchise, we are confident in our ability to restore your commercial property. But don’t take our word for it—our customers proudly speak for themselves!

If you have a disaster—regardless of whether it’s at your home or your business—please call our team today at (828) 396-1070!

Fire Damage Restoration Resource Page

5/17/2019 (Permalink)

What do you do if you have fire damage? Unfortunately, once a fire is extinguished, your problems aren’t over; in fact, they’ve likely just begun. You have to work with your insurance, call a disaster restoration company, potentially figure out temporary living arrangements, and so on. It’s an overwhelming process that provokes a lot of questions.

After 10 years of helping the community recover from disasters, we’ve learned what our customers need to know about fire damage. As a result, we’ve created this resource page to help you learn more about the things you want to know—from the restoration process to preventative tips!

Fire Damage Restoration Process

Unless you’ve had the misfortune of having fire damage before, you’re likely unfamiliar with the restoration process. While it can vary depending on the extent of the damage, it’s never a bad idea to know what you might expect.

Fire-Related Blog Posts

Our blog is full of tips and information to help you understand what to expect when you have a disaster. The above link will take you to an overview of all of our fire-related blog posts. But if you want a look at some of our most popular posts, consider reading the following:

Fire-Related Videos

We’ve worked at numerous fire-damaged properties over the years, and we’ve had the opportunity to record footage of the process. From walkthroughs to testimonials, we have a range of fire damage videos to help you understand what we do!

(NOTE: You will find our other videos on our sister sites: SERVPRO of Burke County, SERVPRO of Catawba County East, and SERVPRO of Catawba County West)

Fire Damage Before & After Pictures

One of the best ways for a potential customer to know about our capabilities is to see our before and after photos. This is just one of the ways we show that we can make it “Like it never even happened.”

Contacting Your Local Fire-Damage Cleanup Team

If you have fire damage at your property, it’s generally best to hire professionals to clean it up. If you live in the Lenoir or Taylorsville, NC areas, we encourage you to contact SERVPRO of Alexander & Caldwell Counties. Now serving the local community for 10 years, we have the experience to clean and restore any fire or smoke damage you may have. Contact us anytime at (828) 396-1070!

How SERVPRO Can Help

5/16/2019 (Permalink)

Why SERVPRO How SERVPRO Can Help Our team has 10 years of experience cleaning and restoring damage from any kind of disaster.

You’ve likely seen our green vehicles—whether on the road, at your neighbor’s house, or at your favorite local business. You may even know us by our name: SERVPRO of Alexander & Caldwell Counties. But do you know what we do? Most people will tell you we’re a fire and water damage cleanup and restoration company. While this is true, it fails to cover the full breadth of our services.

Having served the entire Unifour region—including Taylorsville, NC and Lenoir, NC—for 10 years, we offer services for all of your restoration needs.

Fire Damage Cleanup & Restoration

Whether you actually have a fire or just have a lot of soot that backed up from your fireplace, you’re going to need cleanup services. Our fire restoration team has the capability to clean and sanitize any fire and smoke residue in your property. This cleaning process includes both the property’s structure and any of your salvageable belongings.

Water Damage Cleanup & Restoration

Water damage can lead to structural damage and encourage mold growth—or it may just be biohazardous. Our water mitigation experts can extract excess water and accelerate the drying process, which helps prevent further damage to your home or business. Our goal is to dry and restore your property as quickly as possible!

Mold Remediation

Mold can cause structural damage and potentially cause health effects in some people, which is why it’s generally best to have a professional mold remediation company address the issue. Our team has a decade of experience helping homes and businesses tackle their mold problems. We focus on containing the mold spores and treating the affected areas. We’ll also make sure any moisture problem is addressed so growth is discouraged in the future!

Odor Removal

Imagine returning home to the smell of smoke or even skunk. There are numerous scenarios that could arise that could give your home, business, or vehicle an unbearable odor. Some smells might seem impossible to get rid of, but we have access to cutting-edge technology that can eliminate virtually any odor.

Biohazard Cleanup

Some biological and chemical materials can be harmful or contaminated and need to be cleaned up using procedures in accordance with OSHA and health regulations. Our team is equipped with the knowledge, gear, and cleaning supplies to properly clean up and dispose of biohazardous materials. Depending on the situation, our technicians can be as discreet as you need them to be.

Textiles Cleaning

Disasters often affect more than just the structure of your home or business—they also damage your valuable possessions. Fortunately, we have a state-of-the-art textiles cleaning facility that can remove soot, sewage, and other contaminants from your textiles. Whether its clothes, towels, or even your child’s favorite teddy bear—we can clean and restore nearly any textile damaged by a disaster.

Contents Packout

Do you know what happens to your belongings in the event of a disaster? As long as they’re salvageable, we can pack up, clean, and store your damaged possessions for the duration of the cleanup and restoration process. We separate and organize your contents so that at any time, we can tell you which box and from which room an item came from. Our goal is to give you peace of mind knowing your valuables are safely stored!

Contact Your Local SERVPRO Professionals

SERVPRO of Alexander & Caldwell Counties has served Lenoir, NC and the surrounding areas for 10 years. If you aren’t familiar with our story, we encourage you to learn more about who we are and what we believe in. And if you have a need for any of the above services, please contact us today at (828) 396-1070.

Why SERVPRO of Alexander & Caldwell Counties Should Clean Your Fire Damage

4/30/2019 (Permalink)

Fire Damage Why SERVPRO of Alexander & Caldwell Counties Should Clean Your Fire Damage Our team at SERVPRO can respond to any size disaster, such as when we responded to the large fire at Lees-McRae college in 2017!

Fires can be one of the most devastating types of damages we have to clean up. At best, only some structural cleaning is needed; at worst, families are displaced and valuables are lost. Oftentimes, we arrive on the worst day of our customers’ lives. But after 10 years of cleaning and restoring fire-damaged homes, we've learned what it truly takes to make it “Like it never even happened.”

We Preserve Your Valuables

In 2018, a car caught fire inside a garage and ruined the attached home. The family was fortunate enough to escape, but they had to leave their home. What’s worse is that many of their valuables were damaged—some to the point that they seemed unsalvageable. When we arrived, the customers were surprised to learn we had a textiles cleaning facility in addition to our contents cleaning crew. As a result, we were able to save many of their valuables—including their children’s cherished toys. Today, the same family is now back in their home! You can hear about their experience here.

We Can Handle Any Size Disaster

No matter how large and extensive a fire is, our team is capable of cleaning and restoring the affected areas. In 2017, for example, Lees-McRae College had a fire that effectively ruined their athletics building. Of course, with the facility being a crucial part of their operations, they needed it cleaned and restored as quickly as possible. We sent a crew of over 60 people, more than 100 units of equipment, and more than 10 trucks to respond to the disaster. After a few months, we were able to get their building back open! If you want to see more of this process, check out our video.

We’re Your Local Disaster Restoration Company

Even though we’re part of a national franchise system, SERVPRO of Alexander & Caldwell Counties is locally owned and operated. In fact, all of our employees live, shop, and engage in the Unifour area. So if you have a fire in Lenoir, NC or the surrounding areas, know that you have access to a local disaster restoration company. For fire and smoke damage cleanup, call us today at (828) 396-1070!

What to Do if Your Small Business has Water Damage

4/9/2019 (Permalink)

Commercial What to Do if Your Small Business has Water Damage One of our crew chiefs extracts water from a business that had water damage!

The last thing any small business owner wants is to discover they have water damage. Because they’re working with finite resources, it can be difficult to spend time and money on an unexpected issue. It’s even worse when it affects operations. If you’re a small business owner and want to mitigate the impact of potential water damage, it’s a good idea to know exactly how you should address it.

  1. Address the water source. It’s natural to panic during stressful events, but it’s important to address the water source. Depending on the cause of the damage, you may require a plumber, but before any other action is taken, it’s vital that you ensure you’re not dealing with an ongoing issue. This should be addressed immediately for two reasons:
    • The more water involved, the longer it will take to restore.
    • Your local disaster restoration company can’t begin the drying process until the water source is no longer an issue.
  1. Call your local disaster restoration company. More than likely, you’re going to need help, and the best people to call are your local disaster restoration professionals. Upon arrival, they will extract water (if necessary) and complete any required steps before they begin the drying process. They will walk you through the process and make sure you can be operational as soon as possible!

  1. Call your insurance agent. Water damages can be expensive, so if you’re adequately covered by your insurance, be sure to call them and make a claim. This is can potentially reduce your out-of-pocket expenses and help you get back on track much quicker!

  1. Begin removing excess water from the building. When it comes to water damage, time is of the essence. The longer water is left alone, the more likely you’ll have mold growth and structural damages. That’s why—even though your local disaster restoration company is on the way—it’s vital that you begin extracting excess water as soon as possible. Once help arrives, you’ll be able to turn it over to them to finish!

Water damage is stressful for any small business owner, but with the help of your insurance and your local disaster restoration company, it can be overcome. If you live in the Lenoir or Taylorsville, NC areas, you can call SERVPRO of Alexander & Caldwell Counties to make any water damage “Like it never even happened.”

3 Fire Prevention Tips

3/29/2019 (Permalink)

Fire Damage 3 Fire Prevention Tips Fires can be destructive, but they can often be prevented!

Fires can be both destructive and stressful. While some fires are out of your control, in many cases they can be prevented. As fire damage cleanup experts, we’ve seen countless fires and have learned some ways to prevent them.

  1. Keep heat sources away from flammable objects. Especially in the winter, we often hear about space heaters or candles that start destructive fires. In nearly all cases, these objects were left too close to flammable objects. It’s recommended that you keep these objects at least 3 feet apart!

  1. Never smoke indoors. Although we are not advocating for smoking in the first place, if you do smoke, never do so indoors. In fact, smoking-related fires were the leading cause of home fire deaths from 2012-2016, according to the National Fire Protection Association. Regardless, you should always dispose of smoking materials in water and ensure it is no longer lit.

  1. Replace frayed wires. While many people tend to use wires until they stop functioning, it’s important to address any signs of fraying. Heat from exposed wires have the potential to start a fire, so be sure to replace them as necessary.

They say an ounce of prevention is worth a pound of cure. Due to the physical and emotional costs a fire can create, being aware of how to prevent fires is important. But if you do have a fire, know that SERVPRO of Alexander & Caldwell Counties is here!

Water Damage Frequently Asked Questions

3/18/2019 (Permalink)

Water Damage Water Damage Frequently Asked Questions Customers tend to have a lot of questions about the water damage restoration process, especially when it comes to our equipment!

Nobody plans to have their home or business damaged by a burst pipe or an appliance leak. That’s why many of our customers are completely unprepared for the steps that follow. If you have water damage, below are some frequently asked questions (FAQ).

How long will the drying process take?

One of the first things people want to know is how long it will take to fully extract and dry any water damage. There are several factors that can affect the mitigation process, but you can expect anywhere from one to several days. Our technicians check on the status of your property daily to ensure drying goals are being met.

I don’t see the water. How do you know it is wet?

Because water makes its way into porous materials, it’s sometimes difficult to tell if an area is completely dry. For example, water tends to wick up the backs of walls where it can’t be seen. So in order to ensure our technicians have completely dried your home, they will use a device known as a moisture meter. This device reads the relative moisture levels of an affected area to inform the technician whether or not they’ve achieved the necessary drying goals.

Why do you cut out parts of my wall?

In situations where the water is highly contaminated or if there are signs of wicking, it’s necessary to cut out sections of affected walls to treat and dry the wet materials so we can prevent mold growth and structural damage. In general, we will cut at least 12 inches from the base of the wall, but in some cases, we may have to cut out more. We cut in 1-foot intervals because it is easier to replace a foot of drywall than it is to replace a few inches.

Can I turn off the air movers and/or dehumidifiers? They are loud.

Unfortunately, our equipment can be noisy, but they should not be moved or turned off for any period of time except in the event of an emergency. Turning off our equipment slows down the drying process and increases the chance of mold and structural damage.

Who pays for the electricity your equipment uses?

Our equipment requires power to operate, which means we generally have to tap into your power. Unfortunately, we are not liable for any increase in your electricity bill as a result of our services. However, if your insurance is paying for the work, you may ask them if they will cover electricity usage as well!

If you have any other questions that weren’t answered above, please feel free to call our office at (828) 396-1070!

Why SERVPRO of Alexander & Caldwell Counties Should Do Your Duct Cleanings

2/28/2019 (Permalink)

Why SERVPRO Why SERVPRO of Alexander & Caldwell Counties Should Do Your Duct Cleanings Our duct cleaning professionals are here to help!

Most people know that it’s a good idea to clean your HVAC system (at a minimum of every 3 to 5 years, according to the National Air Duct Cleaners Association). Over time, air ducts accrue a buildup of dust, dirt, and other contaminants, which can diminish air quality and negatively affect the performance of your system. That’s why our team at SERVPRO of Alexander & Caldwell Counties provides professional duct cleanings!

But what sets us apart from other duct cleaning services in the Lenoir, NC area? We’re up-front about our costs, we conduct a thorough cleaning, and we walk you through the process.

We Don’t Have Hidden Costs

We believe that customers should know exactly what they should expect to spend when they call us for an HVAC cleaning. When we give a customer a quote, we give a fixed price based on the number of vents and returns the system has. Barring any unexpected issues (such as excessive mold growth in the ducts), we can give our customers a price upfront.

While this might seem like the standard process, some duct cleaning companies have “hidden” fees. They might initially offer a low estimate to get their foot in the door, but they will begin adding costs once they begin the work. Be wary of companies who attempt to do this!

We Offer Thorough, Professional Duct Cleanings

In order to make it “Like it never even happened.” we make it a point to offer thorough cleanings. Our highly trained staff use high-powered vacuums to clean your entire HVAC system. For contaminants that don’t come free, we seal them in place to prevent them from becoming an issue. We believe it’s important that the system is fully cleaned and the customer is satisfied with the results.

In some cases, duct cleaning companies will offer low prices but perform fast, less-than-satisfactory results. A good telltale sign a company is cutting corners is if they aren’t at your home or business for at least a couple of hours (though usually longer).

We Provide More than Before & After Photos

Any decent HVAC-cleaning company will show their customers before and after pictures. After all, it’s one of the simplest ways to prove to a customer that their ducts have been properly cleaned. But we take that one step beyond. Our technicians will gladly explain the duct-cleaning process and answer any of your questions. We believe in offering friendly customer service and reassurance in our professionalism!

Your Duct Cleaning Professionals in Alexander & Caldwell Counties

If you’re in the market for a duct cleaning, it’s important you feel you can trust the company to enter your home or business. After 10 years in the community, we believe we have the reputation and the professionalism to meet your needs. So if you’re looking for a duct cleaning service in Lenoir, NC, you can call SERVPRO of Alexander & Caldwell Counties today!

Why SERVPRO of Alexander & Caldwell Counties Should Handle Your Commercial Loss

2/15/2019 (Permalink)

Commercial Why SERVPRO of Alexander & Caldwell Counties Should Handle Your Commercial Loss Our team can respond to any size disaster, such as when we sent a team to aid with the aftermath of Hurricane Florence.

There’s nothing more threatening to a business’ long-term success than a disaster. Most businesses fail to reopen after having some kind of disaster; those that do, tend to close after a brief period of time. That’s why it’s important to have the right people help you get back on your feet. If you’re undecided about which disaster restoration company to call when your business has damage, here’s our case for why it should be us.

  1. We’re celebrating 10 years of service. Our franchise came from humble beginnings, just at the height of the recession. Despite the many hurdles, we’ve continued to grow and have now served countless homes and businesses in this community for a decade. During this time, we’ve established our reputation as one of the premier disaster restoration companies in the area.

  1. We’re a Large Loss franchise. When a SERVPRO franchise meets certain requirements set by our corporate office, it becomes a Large Loss franchise. This title indicates our size and ability to handle large-scale disasters. As a Large Loss franchise, we have responded to disasters such as the fire at Lees-McRae College, the flooding at Martinsville Speedway, and the aftermath of Hurricane Florence in Wilmington. We’re truly capable of handling any size disaster!

  1. We offer a wide range of services. Even though we are known for water and fire damage cleanup and restoration, we offer services you likely won’t find at our competitors. We offer duct cleanings, odor removal, textiles cleaning, and more. Our aim is to be a one-stop shop for your disaster restoration needs.

Commercial property damages are often time-sensitive and need extra attention. Fortunately, we have the experience and capacity to address both of those issues. If your commercial property has damage, call SERVPRO of Alexander & Caldwell Counties today!