Recent Posts

Why You Should Choose SERVPRO

1/21/2020 (Permalink)

Group photo of SERVRO employees We have a large and experienced team ready to handle any size disaster!

If you have a disaster—whether it's fire damage, sewage backup, or even water damage—you have an important decision to make: choosing a disaster restoration company. You’re going to want to hire a company that’s reputable, capable, and professional. After all, why would you want anything less for your home or business? Fortunately, our team at SERVPRO of Alexander & Caldwell Counties is all three!

Strong Reputation

We first opened our franchise’s doors in 2009 with just 3 employees (including our two co-owners). In the 11 years since then, we’ve continued to serve all of our customers at the highest level possible. Our customers consistently leave us high marks and leave us great reviews. Many of our customers are from repeat business or referrals from a previous customer!

Capable Team

Although we started with a small team more than a decade ago, we’ve now grown to over 60 employees, a total of 5 franchises, and have hundreds of units of equipment. We have worked on thousands of jobs over the years—ranging from small residential work to large, million-dollar commercial jobs. No matter what kind of work or how extensive the damage is, our team is capable of cleaning and restoring any disaster.

Highly Professional

We believe the best way to give our customers the best possible service is to build up the best possible team. For starters, we ensure our employees are certified—both by the IICRC and SERVPRO. We also encourage our employees to seek higher levels of training and to pursue professional development. Our employees also receive periodic evaluations, and we utilize the feedback we get from our customers.

Get Quality Help

If you need professional help to clean up water and fire damage, know that SERVPRO of Alexander & Caldwell Counties is available 24/7. Our team aims to restore your home or business to its pre-disaster condition, so if you live in the Lenoir, NC area, call us anytime at (828) 396-1070!

What to Do if You Have Water Damage

1/6/2020 (Permalink)

White cabinet door open beneath sink in kitchen as seen from dining room Water damage can happen to anyone at any time. Pictured above, water burst from a kitchen sink pipe and flooded the home.

Water damages can happen to anyone, and it’s often when it’s least expected. Since we began serving customers in 2009, we’ve learned that most customers aren’t sure how to navigate the cleanup and restoration process. That’s why we’re going to outline the steps you need to take if water damage strikes your home!

  1. Address the damage’s source. If you know the cause of the damage, you should address that first. After all, if the water is still coming in, there’s not much point in trying to extract and dry what’s already there. This may require calling a plumber, but if you don’t know the source of the damage, then you can skip to the next step.

  1. Call a disaster restoration company. A disaster restoration company—such as ourselves—is going to assess the water damage and begin the cleanup and restoration process. If the company is experienced, they’ll also be able to help you navigate the insurance process. And if you haven’t identified the cause of the damage, they can help you determine that and provide you with the next steps.

  1. Call your insurance company. Depending on the extent of the damage, if you have adequate insurance coverage, you should consider calling your local agent and making a claim. Disasters can be costly, so if you’re covered, your insurance can drastically reduce your out-of-pocket expenses!

There are a lot of moving pieces involved in disaster restoration, but if you contact the right people, they can help you navigate the process. We’ve worked with thousands of affected customers over the years, so if you have water damage in the Lenoir, NC area and need a disaster restoration company, contact SERVPRO of Alexander & Caldwell Counties today!

What to Do If Your Frozen Pipes Burst

12/23/2019 (Permalink)

SERVPRO employees working around green equipment in a hallway When burst pipes caused water damage to this commercial building, our crew dried it out!

Each winter, we get calls from customers whose pipes have frozen and burst. When temperatures drop below freezing, water freezes and expands, which builds up pressure in the plumbing system. And when the pipes begin to thaw, this added pressure can cause the pipes to burst, sending gallons of water into your home. These incidents are certainly stressful, but a few simple steps can help you navigate the situation more successfully.

  1. Turn off the water. First, you’re going to need to stop the water from gushing into your home. Locate the water shut-off valve in your home and shut the water off. This won’t undo the damage, but it stops it from getting any worse.
  1. Call a plumber. Now you’re going to need to fix the source of the issue. A plumber will fix the pipe damage, plus they can identify other issues you might not have yet noticed. If nothing else, you’ll need them so you can turn your back on.
  1. Call a disaster restoration company. Finally, you’re going to need the water damage cleaned up. A good disaster restoration company will assess the damage, extract the water, and set equipment to accelerate the drying process. When you’re looking for a company in your area, we highly recommend you find one that’s IICRC-certified!

It’s never fun to discover your pipes are frozen, but if they do burst, the above steps should put you in a good position. If you need a disaster restoration company to clean your home’s water damage, know that our team is available 24/7 and is an IICRC-certified firm!

3 Ways We’ve Helped Local Businesses

12/16/2019 (Permalink)

Black tube of gray vacuum enters attic above cluttered room Our crew can perform HVAC cleanings in addition to our core cleanup and restoration services!

Most people know that we help homeowners recover from fire, water, and mold damage, but they don’t always know we also help businesses and other commercial properties. In fact, we do more than just fire and water damage restoration—though it is the core of our operations. We offer other services that have helped many businesses in the community!

  1. Sewage cleanup. Sewage backups are a problem for anyone, but this is especially true for restaurants and hospitals. These spaces need to be clean and sanitized since they work directly with people. Our team cleans up sewage backups and treats the affected areas to prevent microbial growth.

  1. Biohazard cleanup. Biohazardous accidents can come in all shapes and sizes. There could be a crime scene incident, bodily fluids, or even an accidental spill of hazardous waste. These types of incidents require special cleanup and disposal procedures, which our team is trained and certified to handle!

  1. HVAC cleanings. Over time, a business’ duct system accrues dust and other contaminants, which can reduce air quality and cause the system to overwork. Fortunately, our team performs thorough HVAC cleanings to mitigate issues and improve your system’s efficiencies.

Many businesses will eventually need our services, even if they don’t have a disaster. Fortunately, we’ve helped hundreds of commercial property owners in the Lenoir area since we opened our doors in 2009. If your business has a need for our services, know that our team is available 24/7!

3 Most Common Causes of Fires in Lenoir

12/9/2019 (Permalink)

Couple in a kitchen chopping vegetables and stirring spaghetti in a pot Cooking-related fires are one of the most common causes of house fires—both in Lenoir and in the rest of the U.S.

Since we opened our doors in 2009, we’ve helped hundreds of customers in the community recover from fire damage. While some house fires are relatively minor, they generally destroy belongings and disrupt lives. We’ve seen first-hand how stressful it can be to have a fire, which is why we’re advocates for fire prevention. Below are some of the most common causes of house fires in the Lenoir area!

  1. Cooking-related fires. We all love to cook, but did you know cooking-related fires are the number one cause of house fires in the entire U.S? We certainly encourage you to continue cooking, but practice kitchen safety and don’t leave the kitchen unattended while it’s in use!

  1. Electrical fires. In today’s society, electronics and appliances are an essential part of our lives. They can be a great convenience, but electrical fires are a problem that many homes face each year. Electrical fires can occur for a number of reasons, and this article offers some great prevention tips!

  1. Heating equipment fires. Now that the cold seasons are here, most homes will start using heating equipment. While these are great for staying warm, the heat they generate can cause nearby flammable objects to catch fire. Whether it’s your fireplace or a space heater, keep this equipment at least 3 feet away from flammable objects!

The above are some of the most common causes of house fires in the area, but they are by no means the only ones. If you do have a house fire, know that our team at SERVPRO of Alexander & Caldwell Counties is available 24/7 to clean up and restore your home’s fire damage!

3 Common Disasters that Lenoir Businesses Face

12/2/2019 (Permalink)

Large flame engulfs a building structure Electrical fires are a common problem that businesses in Lenoir face. Unfortunately, fires can destroy halt operations or destroy building completely!

Since 2009, our franchise has helped thousands of homes and businesses recover from a disaster. Over the years, we’ve seen the many ways that our customers have been impacted by crimes, accidents, and storms. While you and your employees might not be prepared for every possible incident, you should at least be prepared for the most common ones. If you own a business in the Lenoir area, you should be aware of some of the most common disasters fellow business owners have faced!

  1. Electrical fires. There are many reasons a commercial property could have a fire, but from our experience, electrical fires are one of the main culprits. Ensure your employees understand that outlets can be overheated, and other safety tips as it pertains to electricity. It’s also important you have the appropriate types of fire extinguishers (a Class C extinguisher for electrical fires) and that your employees know how to use them.
  1. Roof leaks. We can’t tell you how many times we’ve had business owners call us because rain flooded their office through the roof. Your building’s structure is—among other things—designed to protect your interior from the elements. But as it ages or is impacted by outside forces, it has the potential to let rain seep through. Ensure your building has routine inspections, and immediately address any known issues.
  1. Sewage backups. Unfortunately, sewage backups are a problem many businesses in the community have faced. These typically occur because the lines are clogged and the waste backs up, though the source of the clog can vary. For your part, make sure your employees don’t place inappropriate objects down the drains and consider having your lines cleared every few years.

It’s unfortunate, but most businesses will have some kind of a disaster at some point. However, with the proper precautions, you can mitigate both the risk and potential damages. If you do have an incident and need professional help, our team at SERVPRO of Alexander & Caldwell Counties is here to help!

What To Do if a Tree Falls On Your Roof

11/24/2019 (Permalink)

Fallen tree covers the front yard and part of a brick house This tree fell during a storm and damaged part of the front of this house!

When a tree falls on your roof, it causes two problems: it damages your home’s structure, and it exposes your home to the elements. Each year, we get dozens of calls from people who have had trees fall on their roof and are unsure of what to do. It’s not a quick process, but there are a few steps you can take!

  1. Remove the tree. This might seem like an obvious first step, but we’ve had countless calls from people who haven’t even removed the tree. Until the damaged area of your roof has been cleared, it can’t be covered. We recommend calling your local tree removal company.

  1. Tarp exposed areas. Unless you’re lucky, a fallen tree will likely cause damage to your roof, generally leaving it exposed. To ensure outside elements don’t get in and cause more damage, you should have it tarped. In some cases, the tree removal company will do this for you, but if not, you will need to contact a roofing company.

  1. Contact a roofing company. Even if the roof is tarped, you’ll need to contact a roofing company to determine the next phase of repairs. After all, the tarp is only a temporary solution!

  1. Call a disaster restoration company (if applicable). If the tree fell because of a storm (or if a storm hits before the damage can be properly tarped), you’re likely going to have rain damage on the interior of your home. A water mitigation company will dry the affected areas and treat it with an antimicrobial treatment to prevent mold growth!

A fallen tree can cause a lot of damage and headache, but with the above steps, you can get your life back on track. If you have water damage and need a disaster restoration company, our Lenoir-based team is available 24/7 to make it “Like it never even happened!”

Holiday Fire Prevention Tips

11/19/2019 (Permalink)

Two candles in jars on a wooden table by a curtained window Candles are often part of the holiday tradition, but they are a potential fire risk!

Thanksgiving, Christmas, and other holidays are right around the corner. While it’s a great season to spend with friends and family, it’s also a time where most house fires occur. We’ve seen first-hand how a fire can unexpectedly upend people’s lives, which is why we’re sharing a few tips to prevent a holiday fire disaster!

  1. Don’t leave the kitchen unattended while cooking. Cooking is a popular pastime during the holiday season, but it’s also one the largest causes of home fires in the U.S. Whenever you cook, don’t leave the kitchen attended while it’s still in use—not even for a second. Fires can occur quickly and without warning!
  1. Keep your heating equipment away from flammable equipment. When it’s cold outside, we go inside and heat up. But space heaters and fire places can pose a fire hazard if precautions aren’t taken. When you decide to keep warm, keep heating equipment at least 3 feet away from flammable objects.
  1. Be careful with candles. Candles account for more than half of home fires in the month of December. Although they are popular (and often part of culture and tradition), they can put your home at risk if they aren’t properly handled. Keep them away from children, don’t leave them unattended, and keep them away from flammable objects.

The holidays should be a time for celebration and camaraderie, but a house fire can ruin all of that. This holiday season, we hope you’ll practice fire safety and have a disaster-free time. If you do have a fire, though, know that our team at SERVPRO of Alexander & Caldwell Counties is available 24/7, even during the holidays!

Why Water Damage Should be Handled By Professionals

10/10/2019 (Permalink)

Six SERVPRO employees posing with green air movers and a dehumidifier Our SERVPRO team is always here and ready to clean up water damage!

Back in June, heavy rains caused significant flooding, and we received over 300 phone calls in a 3-day period. Many of those customers decided to turn down our services because they opted to do the work themselves. Unfortunately, if water damage isn’t properly dried, it can cause additional problems in the future. In fact, many of those customers that had previously canceled are now calling back because of mold problems. If you have water damage, professionals can help you prevent a couple of different issues.

Potential Mold Damage

Nobody wants to have mold in their home. While it’s true that mold spores are found in and around your home, they don’t pose a problem until the spores are activated. What causes them to activate? Moisture. So if you have water damage and it’s not properly addressed, it can lead to mold growth.

Hidden Moisture

We can’t always see the damage water causes. A lot of materials in our homes are porous—such as drywall, carpet, and wood. When they come into contact with water, the water is absorbed and trapped. As a result, these materials can either become warped or create a breeding ground for mold. Fortunately, our technicians have the technology to both detect and dry this hidden moisture! These crucial abilities are essential in preventing lasting or additional damages.

We’re Your Local Water Mitigation Team

Since 2009, SERVPRO of Alexander & Caldwell Counties has helped thousands of homes and businesses recover from water damage. All of our employees are certified, and we have access to some of the best equipment in the industry! If you have water damage, call our professionals today at (828) 396-1070!

We Cleanup Your Water Damage

9/24/2019 (Permalink)

Green Air Mover Drying Wet Concrete Flooring We use state-of-the-art equipment and drying techniques to clean up water damage in your home or business!

Nearly every day, our team receives calls from homeowners and business owners who have water damage in their home. These incidents can occur for a number of reasons: pipe leaking, the water heater bursting, or even just rain waters flooding their basement. We’ve found it can affect any person in any number of ways.

Fortunately, as a water cleanup and restoration company, we’re experts in cleaning up water damage. After more than 10 years, we’ve helped thousands of homes recover from disasters.

The Mitigation Process

At SERVPRO of Alexander & Caldwell Counties, we believe it’s important that our customers understand the restoration process. Our certified professionals follow standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC). Although these steps can vary in certain circumstances, we generally use the following process:

  1. Assess the damage. The first thing our technicians do is evaluate both the damage and its source. Our team will check moisture levels and decide on the best approach to completely dry affected rooms and materials.
  1. Extract standing water. After assessing the situation and ensuring the source has been addressed, our technicians will begin to extract any standing water. We have state-of-the-art equipment that allows us to efficiently remove water.
  1. Set drying equipment. Next, our team will accelerate the drying process by using high-velocity fans (known as air movers) and dehumidifiers. The equipment will increase the evaporation rate and allow wet materials to thoroughly dry out.
  1. Evaluate affected areas to meet drying goals. During subsequent visits, our crew will check on the status of the drying process. Once drying goals have been met (which were determined in the initial visit), we will remove all of the equipment from your home!

Ready for Any Size Water Damage

Our team at SERVPRO of Alexander & Caldwell Counties is always available to clean up water damages. We have hundreds of air movers and dehumidifiers, dozens of vehicles, and more than 60 employees. If you have water damage in your area, know that you’re in capable hands. Call us any time at (828) 396-1070!