Recent Posts

Meet Beth Lawrence, Project Manager at SERVPRO

6/28/2022 (Permalink)

Beth Lawrence Meet Beth Lawrence, Project Manager at SERVPRO

We recently spent some time talking with employees at SERVPRO Alexander, Burke, Caldwell and Catawba Counties to find out why they work for SERVPRO and how they feel they can help customers.

Click to watch the video.

In this video, meet Beth Lawrence, our Project Manager, as she tells us how SERVPRO of Alexander, Burke, Caldwell and Catawba Counties can work to help customers restore their home or business after they have a disaster. Beth has worked with SERVPRO since 2013 and has served multiple roles during her tenure.

At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Alexander, Burke, Caldwell or Catawba County area, give us a call at (828) 392-7985!

SERVPRO Helps Reduce Water Damage from Storms and Floods

6/20/2022 (Permalink)

Be prepared for storm damage Be Prepared For Storm Damage in the Hickory area!

At SERVPRO, we pursue an aggressive strategy of mitigation, meaning we send out crews 24/7 as quickly as possible to respond rapidly to a scene and stop further damage from occurring. Some disasters rely on mitigation more than others, and flood damage is one of the more significant mitigation topics. We urge homeowners who have fallen victim to a flood to contact us as soon as possible, as a speedy response makes a big difference in how much time and money the situation ends up costing you.
 
Stopping Seepage and Penetration
When water floods an area, every nook and cranny are susceptible to significant water damage. If we can't respond quickly to a case of flood damage in Taylorsville, water will begin to work its way through cracks and corners into deeper regions of your home. In the worst cases, when the homeowner is away or unaware of the damage, it can even seep into and damage the building foundation.
 
Keeping Conditions Under Control
Floods tend to open up areas to conditions that propagate further damage to the home, manipulating factors such as temperature, humidity, and air flow in the home. If we can respond quickly enough, we can set up equipment to control these variables before the flood ever gets a chance to disrupt the internal elements of the structure.
 
SERVPRO of Alexander, Burke, Caldwell and Catawba Counties employs a strategy of mitigation to help prevent as much damage as possible to your home in the event of a disaster. If your home has been flooded, call us right away 24/7 at (828) 396-1070 so that we can respond quickly and begin to mitigate damage.

Fast Action Can Save Important Documents with Water Damage

6/18/2022 (Permalink)

Water Damaged Documents SERVPRO of Alexander, Burke, Caldwell and Catawba Counties has the ability to stabilize and reserve your wet documents!

Whether it affects your home or business, water damage can leave a soggy mess behind. Paper files, documents, books, photographs, and paper-based artworks can be ruined if quick action is not taken. Fortunately, SERVPRO of Alexander and Caldwell Counties can immediately respond to your call and begin the process of preserving and stabilizing all of your irreplaceable papers. 

Freezing Your Documents

If you have wet documents, your first step should be to freeze them. The most important thing to understand about wet papers is that no damage can be undone; they can only be stabilized and preserved. By immediately placing them in a freezer, you’re stabilizing the documents and preventing additional damage until they can be dried. If you don’t have access to a large enough freezer space, let our team know upon initial contact so they can make arrangements.


Saving Your Documents: The Vacuum Freeze Drying Process

There are a few ways you can attempt to dry and save your documents, but as of now, the most efficient method is by vacuum freeze drying them. (Other processes can leave your documents brittle or in an otherwise less-stable condition.) As a SERVPRO franchise, we have access to such a chamber at our corporate headquarters, which is monitored 24/7 and is staffed by HIPPA Master-certified personnel.

In this chamber, your documents will undergo a process known as sublimation to achieve dryness without returning the water to its liquid stage; this ultimately prevents additional deterioration. In the event that the documents are contaminated or odorous, the Document Restoration Team can address those issues as well!

Managing Expectations

It’s important to remember that no matter how much our team might try, it’s impossible to fully restore a document back to its original condition. If ink smears or the paper has started to warp, those effects will last even after the drying process. We aim to return them in a usable condition, not necessarily pristine. That’s why it’s imperative that you freeze your wet documents as soon as possible—to mitigate the lasting effects.

Your Document Drying Solution in Hickory, NC, and Newton, NC

If you reside or work in Hickory or the surrounding areas, you need a disaster restoration team you can trust. Fortunately, our local team at SERVPRO of Alexander, Burke, Caldwell and Catawba Counties has 10 years of experience restoring homes and businesses after they’ve suffered from a disaster. So if you have wet or otherwise-damaged documents you need to preserve, call us now at (828) 396-1070!

Our Highly Trained Restoration Specialists

6/17/2022 (Permalink)

IICRC Certified Logo We are an IICRC Certified Firm

SERVPRO of Alexander, Burke, Caldwell and Catawba Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Alexander, Burke, Caldwell and Catawba Counties

SERVPRO of Alexander, Burke, Caldwell and Catawba Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Why is Water Damage So Destructive to Your Home?

5/24/2022 (Permalink)

Water Damage Repair Water damages in the Caldwell County and surrounding area can occur from numerous sources.

At some point, many homeowners will be faced with the task of handling water damage issues on their property. Unfortunately, these incidents can have negative impacts on your home’s structure. However, learning more about water damage and how to deal with it effectively can preclude you from experiencing anxiety and economic losses.

Common Causes of Water Damage

From our 10 years of experience, water damages in the Caldwell County and surrounding area can occur from numerous sources. Appliance leakages, for example, occur when water heaters, washing machines, and other appliances malfunction or fail due to age. Flooding can occur when pipes burst or when rain intrudes in your home through structural weaknesses. Regardless of the source, your home is still at some level of risk!

Structural Damages Caused By Excess Water

Water damage can negatively impact your property in numerous ways. For example, if a home is flooded and the property owner did not have flood insurance, the damages may be too expensive to repair. It's important to note that water damage often results in damage to personal belongings, documents, furniture, drapes, and clothing. Water damage can also compromise or destroy the functionality of electrical appliances and connections. Finally, wooden items like structure beams and flooring are susceptible to serious rotting.

Calling Your Local SERVPRO Professionals

Once water damage affects your property, it's time to call the professionals of SERVPRO. Our IICRC-certified water damage restoration experts will work to provide you with the fast, effective services necessary to get your property back in pristine condition. Additionally, our technicians recognize that water damage can be a difficult experience to grapple with. For this reason, they consistently offer excellent customer service to keep you calm and comfortable throughout the restoration process.

As a locally owned and operated business in the Caldwell County, NC area, SERVPRO of Alexander, Burke, Caldwell and Catawba Counties is strategically located to quickly respond to any water damage. Call us today at (828) 396-1070.

Meet Kim & Randy Williams as they Share SERVPRO Customer Success Stories

5/13/2022 (Permalink)

Kim and Randy Williams Kim and Randy Williams are the owners of SERVPRO of Alexander, Burke, Caldwell and Catawba Counties and SERVPRO of Iredell County.

We recently spent some time talking with employees at SERVPRO Alexander, Burke, Caldwell and Catawba Counties to find out why they work for SERVPRO and how they feel they can help customers.

In this video, meet Kim and Randy Williams, owners of SERVPRO of Alexander, Burke, Caldwell and Catawba Counties and SERVPRO of Iredell County. Kim and Randy share some stories about their customers and how SERVPRO can help people and businesses in their time of need.

Click to watch the video.

After years in the restoration and cleanup industry, Randy and Kim decided to start their own SERVPRO franchise and incorporated in January 2009, just after the recession hit. While it was a slow start, they took every job and treated their customers with empathy and respect. Today, they have over 70 employees and operate four franchises that serve the entire Unifour region, including Lenoir, NC; Morganton, NC; Hickory, NC; Newton, NC; and Conover, NC. Their employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers.

At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Alexander, Burke, Caldwell or Catawba County area, give us a call at (828) 392-7985!

Fire Damage Remediation 101

5/9/2022 (Permalink)

Outlet on fire Residential fire services provided by SERVPRO.

If your home has a fire, attaining high-quality fire damage restoration services is strongly recommended. If you don't take this important step, you could risk subjecting your property to structural damage and unwanted mold growth. There is a broad range of restoration services that these experts offer to get your home back in great shape.

The Four Major Fire Damage Restoration Techniques

In general, fire damage restoration companies in the Alexander County area will utilize four processes to restore your residential property. These methods include drying the home, the removal of unsalvageable materials, completing structural repairs, and thoroughly cleaning the HVAC equipment. Learn more about each process below.

Drying Your Home
One of your first priorities after a fire should be to dry the water damage left behind by the firefighters. Unfortunately, damp furniture, moist drywalls, and standing water all create the perfect setting for mold to grow and thrive within. Restoration specialists know this, and they use equipment like air movers and dehumidifiers to quickly dry your property. 

Discarding Unsalvageable Materials
After a fire, many items are unsalvageable and have to be discarded. This is necessary to prevent further contamination and for your own health and safety. Your local disaster restoration company will check all materials in the affected areas and properly dispose of items deemed unsalvageable (always with the property owner’s permission, of course).

If you choose to use our team here at SERVPRO, we can also store and clean items that are considered salvageable. This allows you to save many sentimental items and eliminates the costs associated with direct replacement.

HVAC System Cleaning
During a fire, smoke and soot particles cover affected areas, including your HVAC system. Before you even consider turning on your system, it’s essential that your ducts are thoroughly cleaned. This prevents particles from recirculating through your home and reduces strain on your system!

Structural Rebuild
In many cases, fires do substantive damage to the structure of a home. As such, many homeowners need repair services to get their property back to its original condition. Luckily, some fire damage specialists—like our team in the Alexander County, NC area—may offer this service as a part of the restoration process. 

Locally Owned Company with National Resources

If your home has a fire, you might face a difficult road to recovery. But calling a team of fire restoration experts can make the process easier to manage. If you live in the Lenoir, NC area, SERVPRO of Alexander, Burke, Caldwell and Catawba Counties is your professional team. Now celebrating our 10th anniversary, we have the experience and expertise to make any fire damage “Like it never even happened.” If your home has a fire, call us today at (828) 396-1070.

2 Companies To Call After a Fire

5/2/2022 (Permalink)

If you've had a fire, it's time to make some important calls so you can get your life back on track! If you've had a fire, it's time to make some important calls so you can get your life back on track!

House fires are one of the most stressful things to live through. Many belongings are destroyed, lives can lose a sense of normalcy, and the whole process is just overwhelming. Now having served the community for 10 years, SERVPRO of Alexander, Burke, Caldwell and Catawba Counties has worked with countless Mooresville homeowners to restore their properties. During that time, we’ve learned that customers often aren’t sure what the next steps are after the fire’s been put out!

Know Who To Call

1. Call Your Local Disaster Restoration Company. Once the fire is out, the cleanup process should begin as soon as possible. A restoration company like SERVPRO can board up the home, extract standing water, clean your contents, and more. Once you call our office, we’ll dispatch a team to walk you through the cleanup process we use to get you back to normal.

2. Call Your Insurance Company. Your insurance company will play a large role in ensuring your home and possessions are cleaned and restored. In fact, our team will be working closely with your insurance adjuster to make sure you get coverage for the services you need. Your insurance company can also help you with other questions, such as temporary lodging and some next steps.

Your Local Cleanup and Restoration Company

If you’re like most people, house fires aren’t a common experience for you. So when the flames die out, it’s important to call the companies above and get professional help. Experts like our team at SERVPRO of Alexander, Burke, Caldwell and Catawba Counties know exactly how to get your Hickory, NC home back to its pre-disaster condition!

Common Causes of Commercial Water Damage

5/2/2022 (Permalink)

A SERVPRO employee cuts out a section of drywall so he can dry hidden moisture in this water-damaged building. A SERVPRO employee cuts out a section of drywall so he can dry hidden moisture in this water-damaged building.

Each year, dozens of businesses in the Newton, NC area have water damage. At best, these incidents are a minor inconvenience; at worst, they can halt operations and cost the company thousands of dollars. Over the years, SERVPRO of Alexander, Burke, Caldwell and Catawba Counties has helped hundreds of commercial properties recover from water damages, so we’re sharing some of the most common causes!

Why You Have Commercial Water Damage

1. Sprinkler system malfunction. A sprinkler system is a great investment as far as fire safety is concerned. After all, these systems have the ability to control a fire before it gets out of hand! But they also have the potential to cause unwanted water damage, like when there’s a leak or if they discharge prematurely. While we encourage you to install a sprinkler system at your place of business, it’s equally important that you conduct regular maintenance and inspections.

2. Pipe burst/leak. Your plumbing system contains pressurized water, so when there’s a break in the system, dozens of gallons can burst into your building. Many businesses in the Newton community have faced this issue, though for varying reasons. Some incidents, for example, are caused by a workplace accident; others are the result of age and/or a lack of maintenance. Regardless, your property’s pipes should be protected and inspected at all costs!

3. Structural leaks. Your building does more than just home your place of operations; it also protects it from the outside. Rain can cause a lot of damage, which many people have experienced during past floods, but the building’s structure prevents that from happening. If there’s a crack or other deficiency in the structure, however, it can allow rain to infiltrate your space. In fact, we’ve seen several buildings that were flooded because of some sort of structural damage.

Water Damage Professionals Serving Newton, NC

As we’ve illustrated above, water damage can occur in the most unexpected ways. While it’s not possible to know when and how you’ll have a disaster, you can prepare for yourself for potential scenarios. If you regularly inspect your building and its water systems, you can hopefully identify issues before they occur. But if you do have water damage, know that SERVPRO of Alexander, Burke, Caldwell and Catawba Counties' water mitigation professionals are always here to help!

SERVPRO Supports the 2022 Construction Rodeo

4/20/2022 (Permalink)

Students tested their skills in timed competitions and got the chance to network with sponsors. SERVPRO was happy to serve as a sponsor of this year's Construction Rodeo in Burke County

The 2022 Construction Rodeo was a success, held by Western Piedmont Community College! 

The students, along with students from Caldwell, McDowell and Catawba county schools, competed in several different tasks including blueprint reading, hammering, measuring, drilling, driving heavy equipment simulator and much more!

During this excited event, students tested their skills in timed competitions and got the chance to network with sponsors.

Students also had the chance to meet and connect with local employers.  Different companies sponsoring the event came to speak to student about their services and what type of skills their employees need.

SERVPRO was happy to serve as a sponsor of this year's Construction Rodeo in Burke County.  Check out the video below to see more about the event!

https://www.youtube.com/watch?v=Kw7Zlyz1f5w