Recent Posts

Why Water Damage Should be Handled By Professionals

10/10/2019 (Permalink)

Six SERVPRO employees posing with green air movers and a dehumidifier Our SERVPRO team is always here and ready to clean up water damage!

Back in June, heavy rains caused significant flooding, and we received over 300 phone calls in a 3-day period. Many of those customers decided to turn down our services because they opted to do the work themselves. Unfortunately, if water damage isn’t properly dried, it can cause additional problems in the future. In fact, many of those customers that had previously canceled are now calling back because of mold problems. If you have water damage, professionals can help you prevent a couple of different issues.

Potential Mold Damage

Nobody wants to have mold in their home. While it’s true that mold spores are found in and around your home, they don’t pose a problem until the spores are activated. What causes them to activate? Moisture. So if you have water damage and it’s not properly addressed, it can lead to mold growth.

Hidden Moisture

We can’t always see the damage water causes. A lot of materials in our homes are porous—such as drywall, carpet, and wood. When they come into contact with water, the water is absorbed and trapped. As a result, these materials can either become warped or create a breeding ground for mold. Fortunately, our technicians have the technology to both detect and dry this hidden moisture! These crucial abilities are essential in preventing lasting or additional damages.

We’re Your Local Water Mitigation Team

Since 2009, SERVPRO of Alexander & Caldwell Counties has helped thousands of homes and businesses recover from water damage. All of our employees are certified, and we have access to some of the best equipment in the industry! If you have water damage, call our professionals today at (828) 396-1070!

We Cleanup Your Water Damage

9/24/2019 (Permalink)

Green Air Mover Drying Wet Concrete Flooring We use state-of-the-art equipment and drying techniques to clean up water damage in your home or business!

Nearly every day, our team receives calls from homeowners and business owners who have water damage in their home. These incidents can occur for a number of reasons: pipe leaking, the water heater bursting, or even just rain waters flooding their basement. We’ve found it can affect any person in any number of ways.

Fortunately, as a water cleanup and restoration company, we’re experts in cleaning up water damage. After more than 10 years, we’ve helped thousands of homes recover from disasters.

The Mitigation Process

At SERVPRO of Alexander & Caldwell Counties, we believe it’s important that our customers understand the restoration process. Our certified professionals follow standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC). Although these steps can vary in certain circumstances, we generally use the following process:

  1. Assess the damage. The first thing our technicians do is evaluate both the damage and its source. Our team will check moisture levels and decide on the best approach to completely dry affected rooms and materials.
  1. Extract standing water. After assessing the situation and ensuring the source has been addressed, our technicians will begin to extract any standing water. We have state-of-the-art equipment that allows us to efficiently remove water.
  1. Set drying equipment. Next, our team will accelerate the drying process by using high-velocity fans (known as air movers) and dehumidifiers. The equipment will increase the evaporation rate and allow wet materials to thoroughly dry out.
  1. Evaluate affected areas to meet drying goals. During subsequent visits, our crew will check on the status of the drying process. Once drying goals have been met (which were determined in the initial visit), we will remove all of the equipment from your home!

Ready for Any Size Water Damage

Our team at SERVPRO of Alexander & Caldwell Counties is always available to clean up water damages. We have hundreds of air movers and dehumidifiers, dozens of vehicles, and more than 60 employees. If you have water damage in your area, know that you’re in capable hands. Call us any time at (828) 396-1070!

Our Storm Response Team

9/11/2019 (Permalink)

Green SERVPRO vehicles in a parking lot on a rainy morning Our team is always ready to help, even if we have to travel!

A year ago, Hurricane Florence utterly devastated the Carolinas. Last week, Hurricane Dorian struck the areas as well. While it had weakened considerably from its peak as a Category 5 storm, it still caused significant damage. That’s where SERVPRO comes in. Although we primarily service Alexander & Caldwell Counties, our team has and will aid areas affected by catastrophic storm damages.

Why We Help Other Areas

We’ve mentioned in other blog posts that we can handle any size disaster. This is true—in part—because we are a large loss franchise, but it’s also true because we have the support of more than 1,700 other SERVPRO franchises across the nation. Conversely, we also support other franchisees in need, such as those in hurricane-affected areas.

But this isn’t some obligation—our team truly believes in helping others in need. When we announce our plans to travel, many of our employees are eager to volunteer, even knowing they will be in less-than-ideal conditions.

Should We Stay, or Should We Go?

One of the most challenging aspects of responding to storms outside our area is deciding if we should go. Our top priority is to make sure that our local community is taken care of first, so when we are considering a response, we have to take that into consideration.

Fortunately, as our team has grown over the years, it’s been easier to take some of our team without affecting our customers at home. In some cases, we will hire temporary workers to assist us with our storm response.

Our Team is Ready

Fortunately, our services were not needed this time, but our team was packed and ready to go. Regardless, we’re here to serve the Lenoir community and surrounding areas, so if you have damages of your own, you can call our team anytime at (828) 396-1070!

What is a Soot Web?

9/3/2019 (Permalink)

Soot web on the ceiling of a porch This soot tag formed on the ceiling of this home's porch!

If you’ve ever been in a home or building that had recently had a fire, you may have noticed several webs hanging in ceiling corners. At first glance, they appear to be cobwebs covered in soot. In fact, most of our customers will make comments about their poor cleaning skills. Fortunately, these “webs” aren’t actually webs at all.

Also known as soot tags, soot webs are features that form when ionized soot particles cling and stick together. These soot particles are generally found in ceiling corners—where air and surfaces are cooler. If you see soot webs in your home, refrain from touching them because they are very sticky.

While we hope you never encounter a soot web in your home, rest assured you it’s not the sign of the sneaky spider. Instead, call our fire damage restoration team to make the fire “Like it never even happened.”

Signs Your Business Might Have a Mold Problem

8/23/2019 (Permalink)

Dark Mold Covering a White Wall in a School Mold growth can affect any commercial property, including this school.

Mold can be a major problem for your business. In addition to disrupting your employees’ productivity and potentially causing health effects, active mold growth can destroy your building, furniture, and more. Many business owners respond to mold once they’ve identified it on their property, but how do you know if you have mold? There are a few signs to look out for.

  1. You can actually see mold. One of the most obvious signs you have a mold problem is that you can actually see it. In fact, once you’ve spotted it, testing usually isn’t necessary; you simply need to contact a mold remediation company.

  1. You notice a musty smell. Mold doesn’t always grow in visible places, such as under the sink or inside your HVAC system. It does, however, give off a musty smell. If you detect the odor in your business, it’s best to have a professional test your business for mold.

  1. Your business recently had water damage. Mold can begin growing within 24-48 hours after it’s been exposed to moisture. While quick drying and an antimicrobial application can deter mold growth, water damage is often undetected or unaddressed until it’s too late. If you notice you have water damage, immediately call a disaster restoration company like us!

Mold growth can disrupt your business, but it can be addressed by a mold remediation company. Our team at SERVPRO of Alexander & Caldwell Counties has remediated hundreds of mold-affected homes and businesses since 2009. If your business has mold, you can call us anytime at (828) 396-1070!

2 Things to Know About Flooding

8/12/2019 (Permalink)

Flood damage isn't covered by your standard homeowner's insurance, so be sure to purchase flood damage!

Although we don’t have severe flooding very often, it is possible, as we learned back in June. Besides the obvious destruction it causes, we’ve discovered that many of our customers aren’t aware of how floodwaters can be a major problem. In reality, flooding can potentially be one of the most expensive types of disasters your home or business can have.

1. Flood damage is not covered under your standard homeowners’ insurance.

Back during the June flooding, hundreds of customers called us for our services. Unfortunately, flood damages can be costly to clean up and restore, and it quickly became apparent that many homeowners incorrectly assumed their properties were covered under their insurance.

Insurance companies flood policy to protect your home from flood damages, but these are separate from your homeowners’ policy. There’s also a 30-day waiting period for your benefits to kick in, so you can’t buy it a day before you expect to need it. That’s why we highly recommend you call your insurance company and see what flood insurance policies they have available!

2. Floodwaters can be dangerous to your health.

There are 3 categories of water damage; each determined by the health risk it poses to humans. Clean, potable water is classified as Category 1 water damage, grossly unsanitary water (such as water from the septic system) is classified as Category 3 water damage. Damages involving floodwaters are also considered Category 3 water damages.

When our team deals with this type of water damages, we have to take extra precautions to protect our health. For example, we have to wear personal protective equipment (PPE), porous materials must be removed, and those with compromised immune systems must evacuate.

Why is floodwater so dangerous? Because it likely carries sewage and chemicals, which in turn brings a variety of pathogenic agents. It’s never a good idea to underestimate the health risks floodwaters can bring.

Restoring Your Flood-Damaged Property

Despite the dangers that flooding presents, your home or business can be restored. Our team here in Lenoir has 10 years of experience helping customers recover from disaster. If your home has flood damage and you need professional help, call us any time at (828) 396-1070!

Packing, Cleaning, & Storing Your Possessions

7/29/2019 (Permalink)

Our team makes sure every item is inventoried and carefully packaged before being sent back to our warehouse for cleaning and storage.

Floods, fires, and other disasters usually affect an entire area of your home or business. So it’s not just the floor and the walls that are damaged—it’s also your furniture, your clothes, and your valuables.

We’ve served the Lenoir, NC community for 10 years, and we’ve learned that it’s sometimes the sentimental items that mean the most to our customers. That’s why our team of professionals performs packout services as part of our restoration process.

The Packout Process: Salvageable vs. Unsalvageable

Our packout service is a process by which our team “packs out” your property’s contents to be temporarily relocated for the duration of the restoration process. When you have a disaster, one of the first things we do is send a team to sort and box your belongings. To ensure every item is accounted for, we scan and catalog every item into our system before placing them in labeled boxes. This process also ensures customers get all of their belongings back!

Unfortunately, some items—either due to the nature of the item or the amount of damage it sustained—won’t be able to be saved by our team. Known as “nonsals,” these unsalvageable items are cataloged the same as all of the other belongings, but they are generally disposed of instead. However, before we take any such action, we always meet with you to review the unsalvageable items so you can make a final decision!

We Clean Your Belongings

The packout process is usually just the beginning. Once our technicians have relocated your belongings to our warehouse, they will be expertly cleaned. We use a range of cleaning techniques and proprietary products to restore it as close as we can to the original condition. Any textiles—including clothes, linens, and stuffed animals—will be sent to our on-site state-of-the-art textiles cleaning facility. Our facility is also equipped with an ozone chamber to eliminate any lingering odors!

Contact Us to Recover Your Damaged Contents

We know how important it is to save sentimental items. Our technicians work hard to restore your home’s contents to their pre-disaster condition. If you have a disaster and need a team of local professionals, call us today at (828) 396-1070!

Our Textiles Cleaning Service

7/22/2019 (Permalink)

This is just a small part of our textiles cleaning facility!

Imagine your child’s favorite teddy bear was scorched in a fire. Or perhaps the quilt your grandmother sewed was contaminated with floodwaters. Disasters often affect the items we cherish the most, but they’re not always lost.

Now having served the Lenoir, NC and Taylorsville, NC communities for 10 years, we’ve helped countless customers recover their damaged textiles—ranging from stuffed animals to firefighter jackets. As part of our restoration services, we have a full-service textiles cleaning facility capable of restoring most damaged textiles.

When a customer has damaged contents in their home, we sort them and take them back to our warehouse for cleaning and storage. In the case of textiles, we take them to our special cleaning facility. The process may slightly vary, but the typical cleaning process is as follows:

  1. We tag all of the items to ensure each customer’s textiles stay together. It’s important to us that nothing is misplaced or given to the wrong customer.
  1. Textiles are washed and dried using our state-of-the-art equipment. For fragile contents or those that need extra attention, we may clean them in our ESPORTA, which has the capability to clean nearly every textile.
  1. Any textiles with a lingering odor are placed in our ozone chamber. This chamber eliminates any unwanted smells.
  1. We carefully store cleaned textiles until we are able to return them to the customer.

If you’d like to see the process in action, watch our textiles cleaning video!

Get Professional Help

Our goal is to be a one-stop shop for your disaster restoration needs. All of our technicians are highly trained and certified, which is how we’ve been able to restore many items once thought to be permanently ruined by a disaster. If your home or business has been affected by fire, water, or any other disaster, call our team today at (828) 396-1070!

Be Prepared for Thunderstorm Damage

7/17/2019 (Permalink)

Thunderstorms might look cool from a distance, but they can cause a lot of damage to your home!

Summer is a favorite for many people. Vacations, days at the park, s’mores, and more—each cementing a role for the season. But summer is also populated with thunderstorms, which occur more frequently as the weather conditions shift in their favor. Moist, rapidly rising warm air breed these storms, which can cause a number of damages. Because thunderstorms tend to be underestimated, it’s important to know how they can affect you and your home.

Flash Floods

A lot of rain in a short period of time can cause flash flooding. As we all learned last month, most people in the area are susceptible to flooding, even if they aren’t in designated flood zones. These incidents can occur unexpectedly and can close roads or even ruin parts of your home. If you live in an area prone to flooding, it’s a good idea to take precautions if you know a thunderstorm is on the way.

Wind Damage

Dark clouds and strong winds are a sure sign a storm is approaching. Some thunderstorms can even have winds stronger than 50 miles an hour! Of course, storms have been known to knock down trees, which can damage roofs and expose your home to rain. Before a storm arrives, tie down outside objects that could become airborne and—if you act well in advance—cut down sick or dead trees.

Lightning Strikes

Where there’s thunder, there’s lightning. Everyone knows that being struck by lightning can be fatal, but your home can be damaged too. For one, a direct strike to your home can start a fire, though because it often starts in places like the attic, it can go unnoticed until it’s too late. And even if it doesn’t start a fire, if lightning uses your home’s electrical wiring as a path to the ground, it can destroy electrical devices connected to the system.

To prepare, when a storm approaches, stay away from electric devices (and perhaps unplug them) and be wary of any direct hits to your house. You don’t always know there’s a fire until it’s too late!

Your Local Disaster Restoration Company

Storms have the potential to cause a lot of damage to your home. Whether it’s flooding or fire damage, thunderstorms pose a serious threat. Fortunately, our team here in Lenoir are ready and experienced to any property with storm damage, so if your home has storm damage, call our team immediately!

Mold Remediation Resource Page

7/12/2019 (Permalink)

Nobody wants to discover mold growth in their home. In addition to the musty odor and the unsightly appearance, mold can contribute to health effects and structural damage to our property. Yet we’ve found many property owners have misconceptions about mold and how it should be treated.

After 10 years of serving the Lenoir, NC community and surrounding areas, we’ve learned what property owners need and want to know about mold and the remediation process. That’s why we’ve put together this resource page to help you find the information you need!

Mold Remediation Process

The process for mold remediation—like any other restoration service—can vary depending on the extent of the mold’s growth. Regardless, it’s a good idea to be familiar with the general process so you have a better understanding of what will need to happen at your property.

Mold Blog Posts

Understandably, most homeowners have a lot of questions about mold. Having heard many of them over the past 10 years, we’ve dedicated our blog to answering some of your most burning questions. Below you’ll find a list of some of our most popular mold-related blog posts.

Mold Before & After Photos

We believe it’s important for customers to see what we can do. That’s why we’ve compiled some before and after photos of some of the mold we’ve successfully remediated!

Contacting Your Local Mold Remediation Company

Mold growth is a problem many homeowners will encounter at some point in their lives. Fortunately, our team of mold remediation experts have over a decade of experience and can restore your home. If you need our professional services, call us today at (828) 396-1070!