Recent Posts

How Much is an HVAC Cleaning?

1/5/2021 (Permalink)

Female SERVPRO employee cleaning floor vent Our experts are trained to do thorough duct cleanings. We even show before and after photos!

At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we offer many services—mold remediation, textiles cleaning, and odor removal, just to name a few. Many customers are surprised to learn we also perform duct cleanings! Our employees are certified by the National Air Duct Cleaners Association (NADCA) and have cleaned hundreds of homes in the area.

But when customers call us, they usually have one pressing question: how much does it cost? Well today, we’re going to explain our pricing!


Disclaimer: The pricing discussed in this post is strictly for a residential HVAC cleaning. Commercial cleanings are usually more involved and require more catered pricing, so if you have questions about that, please call our office and speak to one of our duct cleaning specialists!

The Cost of a Duct Cleaning

If you need your home’s HVAC system cleaned, the price can vary based on certain factors. However, we often give customers a quote based on the information they provide. At a minimum, a duct cleaning will cost $450, but in some cases, it will cost more. Here is our pricing breakdown:

  • $35 for each vent and return in your home
  • $100 for air handlers located in a basement or closet
  • $150 for air handlers located in an attic or crawlspace

Here’s an example: If your home has a combined total of 11 vents and returns ($385) and the air handler is in the attic ($150), then you could expect to pay about $535.

Here’s another example: Let’s say your home has a total of 7 vents and returns ($245) and the air handler is in one of your closets ($100). Although those two add up to $345, you would pay $450 because that is our minimum price.

However, these are estimates and are not indicative of the final price. If our technicians find additional (or fewer) vents/returns, for example, the price may lower or increase accordingly. If there are any complications that we discover (such as mold), that may also affect the price.

Hiring Expert HVAC Cleaners

If your air ducts need to be cleaned, it’s important that you can call professionals you can trust. Our NADCA-certified employees are thorough and transparent about the cleaning process. Plus, we always show before and after photos to our customers. So if you need expert duct cleaners at your Lenoir, Hickory, or Morganton home, call SERVPRO of Alexander, Caldwell, Burke and Catawba Counties at (828) 396-1070!

3 Major Plumbing Disasters to Avoid

12/22/2020 (Permalink)

Sewage on the floor of a white-tile bathroom Sewage backups are generally unexpected, but there's usually an underlying reason.

Plumbing incidents are some of the most common reasons that Unifour-area homes have water damages. Some of these problems can seem abrupt and random, but there’s usually a rational explanation. Because water damages can be stressful and expensive to clean up, we’re sharing 3 major plumbing incidents and how they’re caused.

1. Your pipes burst. Your plumbing system carries gallons upon gallons of water throughout your home, so the last thing you want is for one of your pipes to burst. Unfortunately, pipe damages can occur for a variety of reasons, but some of the top causes are high water pressure, having hard water, and allowing pipes to freeze. If you suspect you have any of those conditions, have them corrected immediately.

2. Sewage backs up your system. Sewage is gross and unsanitary, and it belongs in your septic tank or sewer system. But every year, thousands of homeowners find it backed up in their bathrooms and surrounding areas. This can happen because of clogging, blockage from nearby tree roots, or from broken lines.

3. Your water heater leaks. We all love hot water, but not when it’s all over our floors and walls. Your water heater’s structure weakens with age, and this can lead to leaks or even ruptures. Fortunately, these types of incidents can typically be prevented by replacing your heater every several years.

We've served the Lenoir, Morganton, and Hickory communities for more than a decade, so we’ve seen how a home’s plumbing system can do considerable damage. Fortunately, you don’t need to be a professional plumber to prevent these types of incidents. If you perform regular maintenance and take care of your system, you can enjoy your plumbing without the drawbacks. If you do have water damage, though, know that SERVPRO of Alexander, Caldwell, Burke and Catawba is always here to help!

What SERVPRO Can Do For Your Business

12/1/2020 (Permalink)

Two people in white PPE wiping down surfaces in a room As part of our Certified: SERVPRO Cleaned program, our team is cleaning and disinfecting local businesses!

For more than a decade, we’ve helped local property owners clean up and restore their homes and businesses after they’ve had disasters. While many people in the community know we can clean up fire and water damages, there are many who don’t know we can do much more. If have a business in the Lenoir, Morganton, or Hickory areas, here are some things our team can do for you.

Duct Cleaning

The National Air Duct Cleaners Association (NADCA) recommends you have your HVAC cleaned every 3 to 5 years, but we’ve found many local businesses have never had it done. Over the years, your building’s duct system accrues dust, dirt, and other contaminants, which can reduce the air quality and overwork your system.

Our NADCA-certified team has the experience to fully clean your air ducts so you can keep employees healthy and keep your system optimized. We use the latest technology and techniques to keep your HVAC clean.

Mold Remediation

In addition to being unsightly and potentially causing some health issues, mold can damage your building’s structure. If you have a restaurant or service-based business, there is even more reason to address your mold problems as soon as possible.

Our team is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) to remediate mold growth in your business. We set up a containment zone and remove the affected materials so you have one less thing to worry about.

Cleaning & Disinfecting

Since the COVID-19 breakout, there has been a lot of discussion about keeping businesses safe for their customers and their employees. To help provide a safe environment, we have rolled out our Certified: SERVPRO Cleaned program.

Businesses that participate in this initiative can display special signs and decals that show their property has been professionally cleaned and disinfected. This keeps your employees safe and gives your customers peace of mind!

Commercial Cleaning and Restoration Experts

With dozens of employees and more than a decade of experience serving the Unifour community, our team is capable of handling any commercial job. From biohazard cleanup to document restoration, there is a wide range of services we can offer. If you need help or would like to see how else we can serve your business, know that SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is available 24/7!

3 Frequently Asked Questions About Fire Damage

11/17/2020 (Permalink)

SERVPRO employee shoveling up debris in a fire-damaged hallway Our team works diligently to clean up after your home's fire damages.

We've cleaned and restored homes and businesses in the Unifour area for more than a decade. Over that time, we’ve helped hundreds of homes and businesses recover from fire damage. For many customers, this is a one-off experience they have never had to navigate. If this describes you, here are the answers to 3 of our most commonly asked questions.

  1. How long will the restoration process take? It’s hard to say exactly how long the fire damage restoration process will take. If the damage is relatively minor, it could take a few days; if the damage is more extensive, it could take months to make the necessary repairs. We understand how stressful this process can be, so we work quickly and provide updates along the way.

  1. What will happen to my belongings? When possible, our goal is to restore your damaged possessions. At our Lenoir office, we have an on-site textile cleaning facility, and we have access to several propriety cleaning products that can clean most items. If an item is beyond saving, we always discuss this with you before disposing of anything.

  1. Can you get rid of the smoke smell? The lingering odor after a fire is notoriously difficult to get rid of. Fortunately, yes, we do have a variety of products and processes we can use to remove the smell from your home. Our goal is to actually eliminate the odor as opposed to masking it or using other deceptive techniques.

At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we aim to make any fire damage “Like it never even happened.” If your home or business has a fire, know that our team serves the Lenoir, Morganton, and Hickory communities 24/7!

3 Reasons Why Your Business Should Prepare for Disaster

11/3/2020 (Permalink)

A person wearing a red shirt operates a red forklift at a warehouse A disaster can completely disrupt your operations and even put you out of business.

Each year, our team helps businesses in the Newton and Conover areas recover from disasters. Sometimes these incidents are relatively minor, but in other cases, they are incredibly destructive. While it's not always possible to prevent these incidents from occurring, it's a good idea to take precautions. If you're not sure why it's crucial to invest in planning and preparation, we've outlined a few reasons.


1. More than 40% of businesses never reopen their doors after a disaster. According to FEMA, many businesses never reopen after a disaster, and those that do reopen have a good chance of shutting down within a year. Part of this is because many businesses don’t prepare for a potential disaster, and it ultimately leads to their end. The COVID-19 pandemic will likely lower your odds of success even further.

2. Disasters can slow—or even halt—operations. Even if your business survives a disaster, your operations can be severely impacted. As a result, this can cost you money and even affect your business relations!

3. Disasters can be costly to clean up and restore. In addition to potential revenue losses, disasters can be expensive to clean up. Most businesses have insurance, but if you don’t have the proper coverage, you could find the expenses will have to come out of your pocket!


Whether your business has fire or water damage, disasters can cause major problems. While you should do everything you can prevent an incident from occurring, if you do have a disaster, know that our SERVPRO team is professionally trained and certified. We offer commercial cleanup and restoration services to the entire Unifour area, so call us any time at (828) 396-1070!

3 Ways to Keep Your Hickory Basement Safe from Flood Damages

10/27/2020 (Permalink)

Water rushing into a living room Heavy rains can flood your basement and damage your belongings. If your Hickory home has a basement, be sure to take steps to keep it safe!

Every year, we get hundreds of calls from customers whose basements have flooded and have significant damages. Furniture and belongings are ruined, mold begins to grow, and they have potentially gallons of water to remove. Many Hickory homes have basements, so it’s important to understand how you can keep your basement safe when it floods.

Install a Sump Pump

Where there are several precautions you can take to prevent flooding in the first place, it’s a good idea to have a backup plan in place. This is where a sump pump comes in handy. A sump pump is a machine that traps water into a basin and redirects it away from your home. If you have a basement, it’s practically an essential tool for mitigating water damage.

Keep Belongings Off the Floor

It’s almost a guarantee that at some point your basement will have flooding, even if it’s minor. With that in mind, it’s a good idea to keep things from directly touching the floor. Instead, place items on shelves and skids, so even when you do have flooding, your belongings are minimally affected.

Keep Your Gutters Clean

Perhaps one of the simplest ways you can help prevent flood damages is to keep your gutters clean. Your gutters act as your first line of defense against flooding, so keeping the lines clear will keep them functioning. Otherwise, water can pool around your home and seep into your basement.

Overcoming a Flood Incident

If your basement floods, the last thing you should do is panic. While it’s a stressful situation, you have local professionals who can help you clean it up. Our SERVPRO team has helped hundreds of flood victims reclaim their homes. If you do have flooding, you can call us any time at (828) 396-1070!

What to Do After a House Fire

10/22/2020 (Permalink)

Two firefighters use a hose to put out large fire If your Morganton home has a fire, don't panic! If you take the necessary steps, your home can be restored to its pre-fire condition!

There are few things more stressful than having a fire damage your home and belongings. It can disrupt your life, dissolve your peace of mind, and destroy precious mementos. Unfortunately, people are often unprepared for these situations and aren’t sure what steps to take to begin returning their lives to normal.

That’s why we’ve created this guide—so you can begin the road to recovery.

Making Important Phone Calls

After a house fire, there are plenty of people you’ll want to contact, but there are some that will be extraordinarily helpful in giving you back your peace of mind:

  • Your Insurance Company or Agent. If there’s anyone who’s going to help you reclaim your life, it’s your insurance representative. Call them as soon as possible because they will be able to advise you on any necessary actions regarding safety and recovery. If you have an agent, they will be able to help you file a claim. Depending on your policy, you may even be entitled to financial support while you get back on your feet.
  • Disaster Restoration Company. Your insurance representative is going to walk you through the process, but your local fire damage cleanup company is the one who will actually do the work to restore your home and belongings. Your insurance will generally recommend their preferred restoration company, but you are legally entitled to choose your own. Be sure you choose one with a solid reputation and a wide range of services to make sure they can handle all of your needs. Your restoration provider will also have experience working with insurance during moments of crisis, so they will be able to help you take care of any necessary steps.
  • Family and Friends. Once you’ve contacted your insurance and a reputable disaster restoration company, call your loved ones and update them on the situation. If you do not have a safe place until you can occupy your home, consider asking somebody if you can temporarily stay with them. (If you do stay with friends or family, consider talking to your insurance about reimbursing them for putting you up.)
  • Disaster Relief Programs. If you need the help, consider contacting your local disaster relief program, such as the Red Cross or the Salvation Army. They might be able to provide necessities like food, shelter, and other resources.
  • Your Physician. If you evacuated without essential medications or devices, call your physician as soon as possible to review your options. Medications left in the home should not be consumed because they will likely have been contaminated by smoke and gasses.
  • Your Creditors. Call any lending institutions you deal with (such as your mortgage, credit cards, utilities, etc.) as soon as possible. While you might not have to make any payments in the immediate future, most companies will work with you during moments of crisis. It’s possible they will reduce or defer payments.

Re-entering Your Home

After the fire’s been extinguished, you’ll probably want to run in and check on your belongings. Before you do, there are a few warnings:

  • Do not re-enter your home until the fire department has given you an explicit OK. Structural damage and reigniting flames are highly probable immediately after a house fire, so do not enter without that permission.
  • Do not consume anything that has been near flames, smoke, soot, or the water used to put the fire out. Even if food or water has been sealed in a jar or bottle, most consumables will be spoiled or contaminated due to extended exposure to heat or toxic fumes. This includes food in the refrigerator and freezer, which do not have airtight seals.
  • Do not turn on any utilities if you’ve been instructed not to do so. Your local fire department will have advised you whether or not it is safe to use your utilities. If you’ve been told they are unsafe, do not turn them back on.

Once you re-enter and assess the damages, follow any instructions your insurance representative gave you. If your chosen disaster restoration company is there, they will likely be able to assist you in that process.

Restoring Your Home and Belongings

Depending on the size of the damage, you might feel that your home will never be the same again. But by working with your insurance and a disaster restoration team, your home and belongings can be restored to their pre-disaster state.

If you live in Morganton, NC or any of the communities in the Unifour area, our team is always here to help. If not, here are some things you can expect a quality disaster restoration company to do to restore your home after a house fire:

  • Assess your home for damage. To make sure the team can perform the appropriate services to make your home as good as new, your house will be given a comprehensive assessment. This information will be especially useful to your insurance representative.
  • Store your belongings. Instead of worrying about where you should store your non-vital belongings until your home is restored, some restoration companies will pack and store these items until you are equipped to take them back.
  • Board up holes. The fire likely caused window, wall, and roof damage, which leaves your house exposed. A good restoration team will board up affected areas to prevent any further damage.
  • Remove and dry water damage. If your home is wet from the firefighters’ efforts, this will be addressed immediately. A drying process will remove visible and hidden moisture to ensure you don’t get mold growth or additional structural damage.
  • Remove soot and smoke from surfaces. Your disaster restoration company will use an array of tools to remove the fire’s residue from your walls, floors, ceilings, and any other affected surface.
  • Clean and sanitize your home and belongings. You don’t want to return to your home just to be reminded of what happened. A good company will thoroughly clean, disinfect, and deodorize your structures and belongings to get them back to their pre-fire condition. In addition, they will use equipment to eliminate any lingering odors. Depending on the company, they may be able to restore and preserve damaged photos, documents, and other sensitive belongings.
  • Restore your home. After everything else is complete, the team will make any necessary cosmetic or structural repairs. In the end, it should be “Like it never even happened.”

Returning Home

Finally, after working diligently with your insurance and your local disaster restoration company, your home and belongings will be back in pristine condition. Make sure you continue to work with both parties to complete any necessary paperwork and payments, if applicable. Once you move and settle back into your home, you can resume your life as normal.

3 Ways to Prevent Water Damage While You’re on Vacation

10/5/2020 (Permalink)

Person wearing red low-top shoes resting on a hammock Vacations are a great way to take a break from reality, but water damage problems can disrupt that peace.

If you go on vacation, the last thing you want is to come home to find water damage. Unfortunately, this is a fairly common problem our local residents experience. Although our water mitigation team is available 24/7 to clean up the mess, it’s generally both a stressful and expensive process. You can potentially avoid these types of incidents by taking a few different precautions before you leave.

  1. Shut off the water. If you know you’re going to be gone for a few days, eliminate the risk by shutting off your home’s water before you leave. This simple step can give you complete peace of mind!

  1. Install water detection devices. In some cases, you may need to keep the water on while you’re gone. If so, you can keep tabs on potential incidents by installing water detection devices around your washing machine, hot water heater, and other similar appliances. If these sensors detect moisture, you’ll get an alert, so you can call a friend or neighbor to look into before it becomes a major issue.

  1. Consider having a friend or family member check on the house. If you have somebody local you can trust, consider having them periodically check on your home. Just make sure they know where the main shut-off valve is—if you have an incident, they can stop it from getting worse!

We go on vacations to refresh and take a break from the real world, but water damage incidents can abruptly bring you back. If you do have an incident, reach out to your local water cleanup company to address the issue. Fortunately, if you live in the Lenoir, NC area, SERVPRO of Alexander & Caldwell Counties is always here to make any damage look “Like it never even happened.”

3 Tips to Help Prevent Water Damage

9/21/2020 (Permalink)

SERVPRO employee extracts water from carpet One of our technicians removed water from carpet after it had been soaked.

Our customers are almost always caught off-guard when they have a water damage incident. Leaks and flooding aren't something most people worry about, and even if they did, most people don’t know what steps they can take to minimize their risk. As experts in the disaster restoration field, we’ve seen firsthand the types of accidents that can flood your home. If you’re a homeowner concerned about water damage, here are 3 things you can do to help prevent an incident.

  • Shut off your water when you’re leaving for an extended period of time. If you’re going on vacation or are otherwise going to be away from the home for more than a day or two, consider shutting off your water until you return. A lot of water-related incidents occur while homeowners are away, which can result in greater damages than if they were home to detect it. It’s also one less thing you have to worry about while you’re gone!

  • Install water detection devices. An undetected leak can cause a lot of damage if given enough time. Get additional eyes in your house by installing a water detection device. This sensor will alert you when it comes into contact with moisture, which can allow you to step in before it’s too late!

  • Check your water pressure. You might like a little kick to your shower, but if your home’s water pressure is too high, it can actually lead to major plumbing issues. Elevated water pressure can knock the pipes out of alignment and cause gallons of water to pour into your home. Have your pressure tested, and if it’s too high, install a regulator to keep it in check!

Water damage is one of the last things you want to experience, so take the above precautions to minimize your risk. If you do have an incident, however, know that SERVPRO of Alexander & Caldwell Counties is available 24/7 to clean up and restore your damaged property. Call our professionals today at (828) 396-1070!

3 Ways You Can Help Prevent Flooding

9/8/2020 (Permalink)

Rows of homes partially submerged by flood waters Flooding can cause signficiant damage, but there are some steps you can take to minimize your risk.

Our community has had a lot of rain in the past few weeks, which has caused several local homes to have flooding incidents. While our team is available 24/7 to clean up these disasters, it’s always a good thing if you can avoid them altogether. There is no definite way to prevent flood damage, but there are a few steps you can take to mitigate your home’s risk.

  1. Make sure your gutters are clean. Your home’s gutters are your first line of defense against flooding but only if they are clear of obstructions. Be sure to clean them on a regular basis as they direct water away from your home!
  1. Identify and seal cracks in the foundation. If your home has cracks or crevices, rain will find a way into your home. Check for these issues during your annual maintenance and have them sealed before it rains and leads to water damage.
  1. Grade the lawn away from your home. The last thing you want is for rain to pool on the edges of your home, but if your yard isn’t graded properly, this may happen. The next time it rains, identify areas where water collects and then have your yard graded so that it leads away from your home.

There’s no way to control the weather, but you can take steps to reduce your risk of having flooding. If you do have water damage, however, know that SERVPRO of Alexander & Caldwell Counties is always available to clean up and restore your property.