Recent Posts

Our Safety Policies During the COVID-19 Pandemic

4/1/2020 (Permalink)

Two people in Tyvek suits standing in front of a brick wall Our employees are taking extra precautions to protect themselves and others from the spread of COVID-19!

We Value Our Customers and Our Employees


The coronavirus outbreak has caused major disruptions in both our communities and the world. SERVPRO of Alexander & Caldwell Counties is still fully operational and is available 24/7 for your cleanup and restoration needs. However, the presence of COVID-19 and the potential threat it poses requires that we make some changes. We have adopted several new policies that are designed to protect you and our staff from the risk of infection.


Sick Employees Must Stay Home

It’s important that our employees take care of themselves and prevent the spread of any sickness to others. We have required that any employees who show symptoms of an acute respiratory illness stay home. They must be symptom- and fever-free for at least 24 hours before they are allowed to return to work.
Additionally, any healthy employee who lives with a family member with a confirmed case of COVID-19 is also required to stay home.


All Customers Will Be Pre-Screened

Our services require our employees to enter homes and businesses. That’s why we now ask screener questions to all customers before the start of service. Specifically, we’ll be asking customers if they or somebody in the home has recently been sick, and we’ll ask if they have recently traveled outside of the country.
If the customer answers “yes” to either of our questions, we will still serve them. However, we will require our employees to wear additional protective gear and to take extra precautions to reduce the risk of exposure.


Mandatory Social Distancing

Social distancing is an effective way of reducing the spread of pathogens, so we’re limiting the amount of contact our staff has with each other. For starters, we have eliminated all in-person meetings and have moved them online. We have also asked all capable employees to work from home.

We’ve also placed restrictions on the number of people allowed in certain buildings, and we’ve asked that they stay at least 6 feet away from each other when possible.


SERVPRO of Alexander & Caldwell Counties is Here to Help

Our team is well-equipped and ready to handle any disaster during the coronavirus outbreak. If you need emergency services or would like a deep-cleaning of your business, call our team anytime at (828) 396-1070!

We Professionally Clean and Disinfect Businesses

3/27/2020 (Permalink)

SERVPRO logo with word "Here to Help" superimposed over background of viruses Our team is Here to Help when your place of business needs our services!

SERVPRO is Here to Help

The COVID-19 pandemic has caused a lot of uncertainty and disruption both around the world and here in our community. We’re here to remind our customers that we’re cleaning experts who adhere to the highest cleaning and sanitation standards. Although the coronavirus outbreak presents a challenge, our team at SERVPRO of Alexander & Caldwell Counties has more than a decade of training and experience.


Local Cleaning Experts

We are prepared to clean and disinfect your business in adherence to protocols set forth by the Centers for Disease Control and Prevention. Our staff has more than 11 years of experience in dealing with biological contaminants, and we will provide deep cleanings that go beyond the scope of work that regular janitorial staff perform on a daily basis.

We also consider the health and safety of you and our employees. Our team will wear full PPE to reduce the risk of contamination.


We Clean High-Risk Areas

We work carefully to follow the CDC’s recommendations for cleaning and disinfecting. They encourage the cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:


• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment


Specialized Products

There is currently no product tested against this particular strain of the coronavirus, but we are following all guidelines as approved by the CDC and local authorities. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. As additional guidelines are made available, we will continue to adapt our cleaning process so that we adhere to the highest standards.

Call Today for a Proactive Cleaning

If your place of business needs deep cleaning services, call our experts today—SERVPRO of Alexander & Caldwell Counties, (828) 396-1070!

Avoiding Fire Hazards in the Home

3/19/2020 (Permalink)

Walls and ceiling in a hallway covered by soot Fires can be devastating, so try to avoid hazards while you're stuck at home!

Fire hazards are present in every part of the home. Nearly every week, we get phone calls from panicked customers whose home has had some degree of fire damage. Since COVID-19 has everyone mostly confined to their homes, we felt it was important to point out some of the common fire hazards and ways you can avoid them!

  1. Cooking equipment. There’s no better way to pass the time stuck indoors than to cook. Unfortunately, cooking-related fires are one of the leading causes of home fires in the nation. That’s why you should never leave the kitchen unsupervised while it’s still in use!

  1. Electrical outlets. Electronics are a staple of entertainment, but if you abuse your electrical outlets, they can become a fire hazard. Avoid overstuffing outlets and ensure that no cables are broken or exposed!

  1. Smoking. Smoking cigarettes in or near the home is a major fire risk, and it attributes to many fire-related deaths. If you do smoke, do so away from the home. It’s also important that you properly extinguish them in water; don’t abandon still-lit cigarettes.

While you’re staying home during these uncertain times, it’s best to avoid disasters. There are many fire hazards in the home beyond what was listed, but these are some of the most common ones we encounter. If you or somebody you know has a house fire and needs professional cleanup services, you can call SERVPRO of Alexander & Caldwell Counties anytime at (828) 396-1070!

Why Water Damage is Bad for Hardwood Floors

3/9/2020 (Permalink)

Green tubes and machines entering a plastic sheet on top of a hardwood floor Above is an example of the system we use to dry wet hardwood floors!

Water damage is bad for any part of your home, but it’s especially true for your hardwood floors. In fact, one of the most common questions we’re asked is whether or not a customer’s wet hardwoods can be saved. The answer to that depends, but it helps if you understand why it’s bad to begin with.

How Water Warps Hardwood Flooring

When water floods areas with hardwood floors, the material tries to absorb the water. Unfortunately, excessive moisture forces the wood to expand, which can cause warping or cupping. This is why we always encourage water damage victims to extract as much water as possible while they wait for help to arrive.

Saving Water Wet Hardwood Floors

In some cases, we can save your hardwood floors. If the water is quickly extracted and there isn’t significant warping, then we can use a drying process specifically designed for hardwood floors. But if the flooring was exposed to moisture for a significant period of time and shows major signs of warping, then your hardwoods will need to be removed and replaced.

Call Professionals Before It’s Too Late

While it’s possible to save your water-damaged hardwood flooring, time is a critical factor. If you notice water damage in your home, call a professional cleanup and restoration company like our team here at SERVPRO of Alexander & Caldwell Counties. We offer 24/7 emergency restoration services, so if you need help, call us any time at (828) 396-1070!

SERVPRO of Alexander & Caldwell Counties Supports the Community

2/26/2020 (Permalink)

People smiling and waving out of a Christmas-themed SERVPRO vehicle at night We participate in various events in the community, such as the Lenoir Christmas parade!

Since 2009, we’ve helped customers in the Lenoir and Taylorsville communities recover from fire and water damages. In fact, we’ve experienced significant growth since our early days, and have become one of the top SERVPRO locations in the country. But all of that success comes from the support we’ve had from the community. That’s why we believe in giving back to the places and people that have helped us come all this way.

We Participate in Local Festivals

If you’ve ever been to the NC Blackberry Festival or the Lenoir Christmas parade, then you’ve almost certainly seen our team. Each year, several of our employees attend and participate in various community events. For example, we host the annual blackberry eating contest and send teams to local golf tournaments!

We Donate to Charities and Nonprofits

Alexander and Caldwell counties are rich with charities and nonprofits that are aimed at improving the lives of our fellow neighbors. We frequently contribute money and resources to many of these organizations. We’ve seen first-hand how some of these donations have contributed to the betterment of our community, so we’re proud to continue the tradition!

We’re Members of Civic Organizations

Some of our employees are involved in various civic organizations in the area. We believe that our employees should donate some of their time back to the community, which is why we encourage them to volunteer. These relationships help us learn more about the members of our community while also discovering new avenues to support them!

We’re Here to Help

We’re known for our ability to help victims of fires and flooding, but we’re also eager and available to help the community in other ways. Now in our 11th year of service, we’re excited to continue our services to everyone in need.

Why Your Business Should Call SERVPRO

2/12/2020 (Permalink)

SERVPRO employee extracts water in a warehouse Fire and water damage can affect any business, but our team at SERVPRO of Alexander & Caldwell Counties is here to help!

Disasters can strike anyone—including your business. Over the years, we’ve helped hundreds of local businesses throughout the community recover from fire and water damages to everything in between. If you have an incident and need to clean it up, there are a few reasons you should consider calling our team at SERVPRO of Alexander & Caldwell Counties.

  1. We have around 70 trained employees. We pride ourselves in hiring and training a professional team. Our staff have collectively helped thousands of customers and are capable of handling large, complex disasters. So no matter how much of your property was affected, we have more than enough people to make it “Like it never even happened.”

  1. We offer many services in-house. We aim to offer our customers a one-stop shop for their restoration needs. This is why we do many of the services that would traditionally be outsourced to a 3rd party. For example, we can clean affected textiles, clean air ducts, and more!

  1. We try to get your operations back up as soon as possible. As a business ourselves, we know how important it is that you are operational as much as possible. That’s why we do everything in our power to get you back on your feet as quickly as possible. Our team is very flexible and tries to work within your parameters!

If you have a disaster as your place of business, it’s your priority to recover as quickly as possible. Our team at SERVPRO of Alexander & Caldwell Counties is experienced in commercial disaster restoration, so if you have an incident, call our team today!

How to Protect Your Home from Melting Snow

2/6/2020 (Permalink)

Close-up of pine cones covered by snow Snow is pretty, but it can cause problems once it melts.

Snow brings a sense of wonder and excitement. While you and your children may look forward to a winter wonderland, snow does bring risk to your home. If you don’t take the necessary precautions, you may end up with water damage or worse. Fortunately, there’s a couple of things you can do to mitigate the risk of melting snow!

  1. Ensure your gutters are cleaned out. You may not be excited about cleaning your gutters, but they serve as the first line of defense against water damage. When snow begins to melt, the resulting water can quickly pool up and overwhelm your home. Your gutters can redirect the water and protect your property.

  1. Repair cracks and structural issues. Melted snow can also enter your home through weaknesses in your home’s structure, which can lead to mold growth and further complications. If you know of any issues, you should have them addressed immediately. Even if you don’t know of any, we encourage you to inspect your home anyways.

You should be able to enjoy the winter weather without worrying about water damage. We encourage you to do the above and prepare your home for any type of storm event. If you do have damage, though, know that our team is always available to help!

Why You Should Choose SERVPRO

1/21/2020 (Permalink)

Group photo of SERVRO employees We have a large and experienced team ready to handle any size disaster!

If you have a disaster—whether it's fire damage, sewage backup, or even water damage—you have an important decision to make: choosing a disaster restoration company. You’re going to want to hire a company that’s reputable, capable, and professional. After all, why would you want anything less for your home or business? Fortunately, our team at SERVPRO of Alexander & Caldwell Counties is all three!

Strong Reputation

We first opened our franchise’s doors in 2009 with just 3 employees (including our two co-owners). In the 11 years since then, we’ve continued to serve all of our customers at the highest level possible. Our customers consistently leave us high marks and leave us great reviews. Many of our customers are from repeat business or referrals from a previous customer!

Capable Team

Although we started with a small team more than a decade ago, we’ve now grown to over 60 employees, a total of 5 franchises, and have hundreds of units of equipment. We have worked on thousands of jobs over the years—ranging from small residential work to large, million-dollar commercial jobs. No matter what kind of work or how extensive the damage is, our team is capable of cleaning and restoring any disaster.

Highly Professional

We believe the best way to give our customers the best possible service is to build up the best possible team. For starters, we ensure our employees are certified—both by the IICRC and SERVPRO. We also encourage our employees to seek higher levels of training and to pursue professional development. Our employees also receive periodic evaluations, and we utilize the feedback we get from our customers.

Get Quality Help

If you need professional help to clean up water and fire damage, know that SERVPRO of Alexander & Caldwell Counties is available 24/7. Our team aims to restore your home or business to its pre-disaster condition, so if you live in the Lenoir, NC area, call us anytime at (828) 396-1070!

What to Do if You Have Water Damage

1/6/2020 (Permalink)

White cabinet door open beneath sink in kitchen as seen from dining room Water damage can happen to anyone at any time. Pictured above, water burst from a kitchen sink pipe and flooded the home.

Water damages can happen to anyone, and it’s often when it’s least expected. Since we began serving customers in 2009, we’ve learned that most customers aren’t sure how to navigate the cleanup and restoration process. That’s why we’re going to outline the steps you need to take if water damage strikes your home!

  1. Address the damage’s source. If you know the cause of the damage, you should address that first. After all, if the water is still coming in, there’s not much point in trying to extract and dry what’s already there. This may require calling a plumber, but if you don’t know the source of the damage, then you can skip to the next step.

  1. Call a disaster restoration company. A disaster restoration company—such as ourselves—is going to assess the water damage and begin the cleanup and restoration process. If the company is experienced, they’ll also be able to help you navigate the insurance process. And if you haven’t identified the cause of the damage, they can help you determine that and provide you with the next steps.

  1. Call your insurance company. Depending on the extent of the damage, if you have adequate insurance coverage, you should consider calling your local agent and making a claim. Disasters can be costly, so if you’re covered, your insurance can drastically reduce your out-of-pocket expenses!

There are a lot of moving pieces involved in disaster restoration, but if you contact the right people, they can help you navigate the process. We’ve worked with thousands of affected customers over the years, so if you have water damage in the Lenoir, NC area and need a disaster restoration company, contact SERVPRO of Alexander & Caldwell Counties today!

What to Do If Your Frozen Pipes Burst

12/23/2019 (Permalink)

SERVPRO employees working around green equipment in a hallway When burst pipes caused water damage to this commercial building, our crew dried it out!

Each winter, we get calls from customers whose pipes have frozen and burst. When temperatures drop below freezing, water freezes and expands, which builds up pressure in the plumbing system. And when the pipes begin to thaw, this added pressure can cause the pipes to burst, sending gallons of water into your home. These incidents are certainly stressful, but a few simple steps can help you navigate the situation more successfully.

  1. Turn off the water. First, you’re going to need to stop the water from gushing into your home. Locate the water shut-off valve in your home and shut the water off. This won’t undo the damage, but it stops it from getting any worse.
  1. Call a plumber. Now you’re going to need to fix the source of the issue. A plumber will fix the pipe damage, plus they can identify other issues you might not have yet noticed. If nothing else, you’ll need them so you can turn your back on.
  1. Call a disaster restoration company. Finally, you’re going to need the water damage cleaned up. A good disaster restoration company will assess the damage, extract the water, and set equipment to accelerate the drying process. When you’re looking for a company in your area, we highly recommend you find one that’s IICRC-certified!

It’s never fun to discover your pipes are frozen, but if they do burst, the above steps should put you in a good position. If you need a disaster restoration company to clean your home’s water damage, know that our team is available 24/7 and is an IICRC-certified firm!