Recent Posts

3 Ways We’ve Improved Our Services

4/13/2021 (Permalink)

Inside of an air duct Our crews can clean your air ducts, giving you cleaner air and a more efficient HVAC system.

When we opened our doors in 2009, we were a 3-person team and had the bare minimum we needed to start our own SERVPRO franchise. As we’ve grown over the years, we’ve strived to improve our processes, services, and equipment so we can continue to offer the best customer service. There are several ways we’ve enhanced our services, but today we’re going to share just a few!

New and Improved Cleanup and Restoration Services

We believe in providing fast, efficient services, which is why we've made some of the following changes.

  1. We have our own in-house dumpster service. In many situations, our crews have to dispose of debris and unsalvageable items. In the past, we used a 3rd-party dumpster service to provide and remove garbage containers for our crews, but these proved to be costly and had slow turn-around times. In some cases, it could take days before we could get a dumpster to so site for our crews to begin. Now we manage our own dumpsters, which keeps our costs down and allows our team to work more efficiently!
  1. We have our own textiles cleaning facility. There aren’t many disaster restoration companies in the region that can claim to be a one-stop shop for your restoration needs, but we do! We have a state-of-the-art textiles cleaning facility that we use to clean your damaged clothes, linens, and more. You don’t have to worry about where your belongings go—we take care of everything in-house!
  1. We perform duct cleanings. Your HVAC system plays an important role in your home, which is why it needs to be constantly maintained. Excessive dust, soot particles, and other debris in your system can lower its efficiency and cause it to overwork. Fortunately, we offer duct cleaning services to the Newton and Conover, NC areas, both as part of the restoration process and as a standalone service!

Your Newton-Area Professionals

It’s been our mission to offer best-in-class customer service to Newton and the surrounding areas. As we continue to grow, we’ll continue to improve our processes and the ways we can serve the community. If you have a disaster, know that our team at SERVPRO of Alexander, Caldwell, Burke and Catawba Counties can truly make it “Like it never even happened.”

3 Types of Businesses We’ve Served

4/6/2021 (Permalink)

SERVPRO employee extracting water from large puddle in a warehouse We've served a wide range of local industries, including this flooded manufacturing warehouse!

Many people know we can clean up and restore disasters in your Newton, NC home, but did you know we’ve also helped many businesses as well? Over the last decade, our team has served hundreds of businesses in and around the local community. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we've worked with many different industries, but here are just a few!

Hotels and Hospitality

Nothing ruins a nice stay at a hotel like a broken water pipe or mold. Over the years, we’ve helped dozens of hotels and businesses in the hospitality industry recover from a variety of issues—from flooding to fire damage to mold. We always work quickly to ensure our customers’ businesses are able to resume operations as soon as possible.

Emergency Services

Nobody is immune to disasters—including fire departments, law enforcement agencies, and other emergency services! We have helped numerous such agencies with disasters at their facilities, such as a burst pipe at a Newton-area fire department. Our team has also helped clean up biohazards and crime scene trauma.


Manufacturing warehouses often have a lot of activity, which makes them more prone to accidents. Because of these and outside factors—such as weather—we often respond to calls from businesses in this industry. We’ve extracted water, cleaned up fire and smoke damage, and even cleaned HVAC systems!

Commercial Restoration Services in Newton, NC

Since 2009, we’ve learned to navigate the complex nature of commercial disasters. In fact, we’ve helped with minor cleanups all the way to million-dollar damages. Regardless of the type of business you may have, we have the expertise and the experience to help. If you need professional cleanup and restoration, call SERVPRO of Alexander, Caldwell, Burke and Catawba Counties today!

Can You Restore My Burnt Documents?

3/30/2021 (Permalink)

Sheet music with fire-damaged edges Your documents may be damaged in a fire, but it's possible we can salvage and restore what's left!

If you have a fire at your Conover, NC home, your house's structure may not be the only thing that's damaged. Your furniture, possessions, and even your documents are all susceptible to fire damage. We’ve helped many people recover their burnt or otherwise-damaged documents, but it’s not always clear to customers what that means. SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is your local fire damage restoration company for Conover, NC, and we know exactly what you should expect!

Restoring Your Fire-Damaged Documents

While it’s true that SERVPRO of Catawba County East can clean and deodorize your fire-damaged documents, it’s important you understand that we can’t undo any existing damage. Unfortunately, it’s not always possible to truly restore your documents to their original condition.
Still, we take every possible step to clean and preserve your belongings. If you have a document with only light damage and is still mostly or completely legible, we can sanitize, deodorize, and even digitize them!

Fire Damage Restoration Professionals in Conover, NC

For years, we have helped hundreds of local homeowners clean and restore their fire-damaged property. If you have burnt documents, soot-damaged belongings, or even damage to your structure, you should call our expert team today. We serve the Conover, NC area 24/7, so call us any time at (828) 396-1070!

3 Ways to Prevent Water Pipe Damage in Your Morganton, NC Home

3/16/2021 (Permalink)

Close-up photo of sink faucet pouring water Pipes can burst or leak, causing costly water damages. You can prevent this with a few different steps!

Leaks and ruptured pipes are a problem that many Morganton homeowners have faced at one point or another. We rely on these pipes to carry water throughout our home, but that very same water can lead to thousands of dollars in damage. Fortunately, this kind of water damage isn’t a foregone conclusion—there are a few steps you can take to prevent damage to your water pipes.

Preventing Pipe Damages

If you want to prevent water pipe damage, you'll want to focus on regular maintenance.

1. Install a water softener. Believe it or not, hard water (water with high concentrations of dissolved minerals) is a problem that many homes in the U.S. face, including here in Morganton. This abrasive water can cause particular damage to your pipes, which can weaken over time. One possible way to mitigate the damage is to install a water softener, which helps filter out these minerals!

2. Regulate your water pressure. High water pressure is one of the most common culprits of pipe damage, as the extra pressure can overwhelm pipes and lower the life expectancy of your appliances. If you see signs of high water pressure, contact your local plumber to install or replace your pressure reducing valve.

3. Insulate them during the winter. When temperatures drop below freezing, pipes tend to freeze, which can cause undue pressure on the system and lead to ruptures. To help prevent freezing, insulate the pipes, especially if they are exposed or in areas that aren’t otherwise well-regulated.

Your Local Water Damage Professionals

Water damage can be expensive and stressful to clean up. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we have highly trained professionals who can help you navigate the process and get your home back to normal. If you have water damage in the Morganton, NC area, call us anytime at (828) 396-1070!

How We Provide Great Customer Service to Our Hickory, NC Customers

3/9/2021 (Permalink)

SERVPRO employee standing in front of a group of seated people Pre-COVID, our employees would meet to review current jobs and address any concerns. Nowadays, this is done virtually!

Disaster Restoration Specialists with a Customer-Centric Focus

For more than a decade, SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has helped thousands of Hickory-area residents clean and restore their damaged properties. As we’ve continued to grow, we’ve put a lot of emphasis on offering high-quality customer service. We understand that in many cases, our customers are reaching out on one of the worst days of their lives, so we take care to provide a positive and seamless experience. There are many steps we take to provide this level of service, but we’ll share a few below!

Top-Tier Customer Service in Hickory, NC

Customer service comes in many forms, such as having an expert team, listening to feedback, and offering excellent communication. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we have put particular emphasis on these three areas.

1. We train and certify our employees. One of the most important ways we can serve our customers is by ensuring our team is trained and knowledgeable in the services we provide. We have our employees maintain updated certifications through the IICRC and NADCA, as well as through programs from SERVPRO HQ!

2. We receive and implement feedback from our jobs. Since we began our local operations in 2009, we have helped thousands of homes and businesses recover from disasters. After each job, we ask customers to complete a brief satisfaction survey, which we use to improve services and the overall experience. We read each and every response!

3. We emphasize communication. Communication is extremely important to our team, which is why our employees update our customers every step of the way. We explain processes, answer questions, and provide progress reports. We want our customers to feel in control and in the know!

Your Hickory-Area Professionals

When you’re looking to hire a disaster restoration company, you want to find somebody trustworthy and knowledgeable. If you live in the Hickory, NC area, you don’t have to look far—SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is one of the top restoration companies in the area. If you have an incident and need professional help, you can call us any time at (828) 396-1070!

Water Damage Q & A: Can I Shut Off the Drying Equipment?

2/23/2021 (Permalink)

Green air movers facing adjacent walls with sections of missing drywall Air movers can be noisy, but they do play an important role in mitigating water damage!

If you have water damage, water mitigation companies like our team here at SERVPRO of Alexander, Caldwell, Burke and Catawba Counties will need to set air movers, dehumidifiers, and other equipment. These equipment are essential in drying out the affected areas, but like most machines, they can be a bit noisy. If water damage equipment is disturbing your peace, our experts have the answer.

Can I Turn Off the Drying Equipment?

In most situations, you should refrain from turning off the equipment. These machines are necessary to dry out your home as quickly as possible. Our crews follow IICRC guidelines to determine the appropriate amount of equipment and the necessary placement needed to dry your home quickly and efficiently. The longer the affected areas remain wet, the higher your risk of mold growth, warping, and other issues. Even if you aren’t concerned about these potential complications, if the damages are covered by your insurance, disrupting the mitigation process could lead to unintended consequences from your insurance company.

Dealing with Noisy Drying Equipment

Our air movers and dehumidifiers can be loud and shouldn’t be turned off except in emergencies, but that doesn’t mean you need to suffer. If you’re staying in your home during the mitigation process, consider buying earplugs or staying in a different room, if possible. If you have other living arrangements, you may also want to consider them if the noise is an issue.

Our team always checks on your home’s drying process, so as soon as the affected materials reach their drying goal, the equipment will be removed from your property. Then you can enjoy peace and quiet in your newly cleaned and restored home.

3 Ways We Take Care of Our Customers

2/16/2021 (Permalink)

Woman answering a phone while seated at her desk Our team has worked hard to build up a great customer experience!

Professional Service When You Need It Most

When many of our customers call us, they are experiencing one of the worst days of their lives. Because of the nature of our business, we put a lot of effort into our customer experience. From beginning to end, we want our customers to feel assured that our certified professionals are helping them get back to normal. There are many ways we accomplish, but below are 3 of the most important steps we take!

1. We communicate with our customers. When you have strangers in your home, you want to know what they’re doing and when. Our crew chiefs offer customers regular updates, explain processes, and answer any questions. After all, we want you to know and trust that you’re in good care!

2. We immediately respond to disasters. If you have a disaster, you don’t want to wait hours for somebody to help you clean up your home. That’s why our staff is available 24/7 and will respond as soon as possible. Even if you have an incident at 3 a.m. on Christmas morning—we’ll be there to help.

3. We make the restoration process as stress-free as possible. Property damage can be very stressful, so our team does everything we can to help you navigate the process. We’ll help you work with your insurance, we’ll help you restore your belongings, and we’ll even make sure you understand the next steps in the process. We’re your helpers and your advocates!

Certified Professionals in the Unifour Area

It’s not enough to just hire a disaster restoration company—you need to hire one that makes you feel like you’re in good hands. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we do everything we can to provide the best customer service we can. If you have fire or water damage and need professional help, you can call us anytime at (828) 396-1070!

What to Do if Your Hickory, NC Business Faces Disaster

2/2/2021 (Permalink)

People in reflective vests and hardhats standing at a construction site Your business might suffer from disaster, but hiring a high-quality disaster restoration company can drastically improve recovery times.

Nobody really likes to think about it, but what do you do when your business suffers from disaster? If you’re like most Hickory business owners, you’ll probably stress yourself out and worry about getting everything back to the way it was before. 

We can offer prevention tips all day long, but ultimately, your business is still at risk for all kinds of disasters. If that time comes, you’ll certainly be looking for answers, and fortunately, we’re here to provide them.

Consult Your Emergency Readiness Plan

If you don’t know what an Emergency Readiness Plan is, it might be too late to explain. An Emergency Ready Plan is a detailed document that outlines everything you need to know to respond to an emergency. It includes emergency shut-off locations, contact information for emergency personnel and other relevant people, and much more. It’s an essential outline for any business to have.

If you have one and you’re in an emergency situation, locate it and act accordingly. If you do not have one and you’re not in an emergency situation, contact us and we’ll put together an Emergency Readiness Plan for you free of charge!

Contact Your Insurance

This information should be in your Emergency Readiness Plan, but if not, then find their information and contact them immediately. Besides getting the ball rolling on the process, your representative will also provide you with other important information for you to get your operations running again.

However, be aware that although your insurance representative will make recommendations about who you should use for services, you ultimately get to make those decisions, so feel free to use somebody you know and trust!

Call Your Local Cleanup & Restoration Company

You want your business to be up and running again, but if your place of operations has severe water, fire, or storm damage, then you’ll have to address that first. There will likely be several different cleanup and restoration companies in your area, but consider looking for these qualities in a company:

  • They have a great reputation
  • They have the people and resources to handle the job quickly
  • They are responsive, patient, and friendly

If you haven’t called anyone yet, our team at SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has all of the qualities listed above and is ready at a moment’s notice, so we encourage you to call us now at (828) 396-1070!

Make Alternative Arrangements

Depending on the amount and type of damage your business has endured, it’s possible that you’ll have lost a lot of assets. So while that might mean you can’t operate from your building or use damaged equipment/machinery, it doesn’t mean you have to sit around and wait! While there’s not a one-size-fits-all solution, there are a few different options to consider:

Use an alternative space while yours is being restored. This isn’t possible for every business, but consider temporarily using a different space so you can keep operations running. For example, one baker rented out a local church’s kitchen while she waited for hers to be restored. If you’re a retail location, it will be difficult to set up in a temporary new space, so consider selling your merchandise online!

Contact your customers (if applicable). If you get routine business from customer orders, let them know upfront what happened. Depending on your current relationship with them, they may be willing to wait for a new order or pay upfront to help you out. At the very least, communication with your customers will let them know that you care.

Look for outside help. The sad reality is that about 40-60% of small businesses will never reopen their doors after a disaster, according to FEMA. It’s for this reason that we encourage you to utilize all available resources—including family, friends, and community members. There’s no shame in asking for help!

Focus on Reopening

There are a lot of obstacles that arise after a disaster, but it’s not impossible to reopen your business! Take things one step at a time and work with your staff and customers as much as possible. Between you and your staff, your insurance, and your local cleanup and restoration company, your Hickory-area business can be back open in no time!

3 Ways to Prepare for a Winter Storm

1/19/2021 (Permalink)

Bare trees in a snowy landscape Winter can be a beautiful season, but it also brings potential danger. Always be prepared for the worst!

Winter brings a sense of wonder and enjoyment. It also brings freezing temperatures, snow, and ice storms. Although many of us look forward to seeing some precipitation this time of year, winter storms can cause damage to you and your home.

Each year, these events bring down trees, increase the number of car accidents, and result in several water damages. Fortunately, you can take some preventative steps and still enjoy the winter season.

1. Insulate your pipes. When temperatures drop below freezing, your pipes are at risk of freezing. When the ice begins to thaw, the increased pressure often causes these pipes to burst. To help avoid such an incident, ensure your pipes are well-insulated, especially if they are exposed!

2. Equip your vehicle with an emergency kit. We strongly advise that you avoid the roads when the conditions are poor, but sometimes you just can’t help it. In any case, pack your vehicle with an emergency kit in case you get stuck or injured. Prepare a blanket, a first-aid kit, and even some food!

3. Check your home’s structure. When snow and ice melt, they transition back into water. Unfortunately, if there are cracks or any other deficiencies in your home’s structure, that can lead to intrusion. This relatively slow leak can lead to long-term structural damage in the form of mold growth. In preparation, have your home’s structure inspected, and have any known issues addressed!

While we hope you have fun this winter, taking some time to prepare can go a long way in the future. If you do have water damage, however, know that our team is available 24/7!

How Much is an HVAC Cleaning?

1/5/2021 (Permalink)

Female SERVPRO employee cleaning floor vent Our experts are trained to do thorough duct cleanings. We even show before and after photos!

At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we offer many services—mold remediation, textiles cleaning, and odor removal, just to name a few. Many customers are surprised to learn we also perform duct cleanings! Our employees are certified by the National Air Duct Cleaners Association (NADCA) and have cleaned hundreds of homes in the area.

But when customers call us, they usually have one pressing question: how much does it cost? Well today, we’re going to explain our pricing!

Disclaimer: The pricing discussed in this post is strictly for a residential HVAC cleaning. Commercial cleanings are usually more involved and require more catered pricing, so if you have questions about that, please call our office and speak to one of our duct cleaning specialists!

The Cost of a Duct Cleaning

If you need your home’s HVAC system cleaned, the price can vary based on certain factors. However, we often give customers a quote based on the information they provide. At a minimum, a duct cleaning will cost $450, but in some cases, it will cost more. Here is our pricing breakdown:

  • $35 for each vent and return in your home
  • $100 for air handlers located in a basement or closet
  • $150 for air handlers located in an attic or crawlspace

Here’s an example: If your home has a combined total of 11 vents and returns ($385) and the air handler is in the attic ($150), then you could expect to pay about $535.

Here’s another example: Let’s say your home has a total of 7 vents and returns ($245) and the air handler is in one of your closets ($100). Although those two add up to $345, you would pay $450 because that is our minimum price.

However, these are estimates and are not indicative of the final price. If our technicians find additional (or fewer) vents/returns, for example, the price may lower or increase accordingly. If there are any complications that we discover (such as mold), that may also affect the price.

Hiring Expert HVAC Cleaners

If your air ducts need to be cleaned, it’s important that you can call professionals you can trust. Our NADCA-certified employees are thorough and transparent about the cleaning process. Plus, we always show before and after photos to our customers. So if you need expert duct cleaners at your Lenoir, Hickory, or Morganton home, call SERVPRO of Alexander, Caldwell, Burke and Catawba Counties at (828) 396-1070!