Recent Posts

Meet Kisha, Business Development Rep at SERVPRO

10/7/2022 (Permalink)

Kisha Edwards, Business Development Rep at SERVPRO Kisha Edwards, Business Development Rep at SERVPRO

We recently spent some time talking with employees at SERVPRO Alexander, Burke, Caldwell and Catawba Counties to find out why they work for SERVPRO and how they feel they can help customers.

Click to watch the video of Kisha Edwards!

In this video, meet Kisha Edwards, our Business Development Rep. Kisha hit the ground running with us in June 2021. Kisha is enjoys building relationships with our customers and teams in Alexander, Burke, Caldwell and Iredell counties.

At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Alexander, Burke, Caldwell or Catawba County area, give us a call at (828) 392-7985!

Know the Categories Of Water Intrusion

9/19/2022 (Permalink)

Categories of Water Intrusion The scope and intensity of the repairs depend on how much water is inside the house and which materials are already wet.

At SERVPRO, we like to remind our customers that no restoration job is impossible. While severe flooding can lead to complete destruction of some items, there are always others that are salvageable. In fact, as long as repairs get started within two days of the original incident, the chance of full remediation is high.

Nevertheless, the scope and intensity of the repairs depend on how much water is inside the house and which materials are already wet. When handling flood damage in the Hickory area, our technicians carry out an inspection first to determine the level of water intrusion. The assessment adheres to official guidelines from the IICRC. Keep reading to learn more about the categories of water intrusion and what they mean for Hickory area residents.

Class One
Class one involves minimal water intrusion, which means that this is the least serious type of water damage. Most items affected are non-porous (concrete floors, appliances, etc.) In this case, only limited repairs are necessary. Pumping is enough to extract most of the liquid, after which a small dehumidifier can be used to complete the job. Typical Scenario: a toilet overflows onto a sealed tile floor.

Class Two
There is a significant volume of water. Several porous items are affected (curtains, carpets, etc.) The extraction takes longer, in this case, because more water is absorbed. Dehumidifiers are used (for longer periods) to draw water vapor out of soft materials. Typical Scenario: a burst water pipe inside a gypsum board wall.

Class Three
Substantial amounts of standing water remain after the incident. Many porous items have absorbed flood liquids. The most intensive rates of evaporation are required to extract it in a timely fashion. The SERVPRO technicians probably need to lift carpets and (in some cases) make holes in the walls to increase ventilation. Typical Scenario: natural flooding causes rapid water intrusion, which quickly soaks the ground floor.

Class Four
The most severe type of flood damage involves water that gets trapped between building materials. It is tough to handle, takes a long time to restore, and it does cause lengthy disruptions to regular routines. The drying process is complex and requires the use of considerable vapor pressure differentials. Typical Scenario: a severe sewage overflow or backup which soaks through the walls.

At SERVPRO of Alexander, Caldwell, Catawba and Burke Counties, we approach every emergency with a unique strategy. Our repair methods are tailored to fit the needs of your home and guarantee a fast, effective restoration. Call us 24/7 at (828) 396-1070 today.

SERVPRO Dries Out Businesses After Storm Related Water Intrusion

9/6/2022 (Permalink)

SERVPRO Business Storm Related Water Intrusion Businesses like a bakery needs SERVPRO for extracting storm water

Businesses can suffer much less damage from a severe storm than a residence and still have to close their doors permanently. Each hour and day of clean-up are more important to saving not just a building, but an income and a contributor to the community as well.

A  building like a warehouse, manufacturing facility or office building can lose its functionality and close its doors permanently after a few days of water damage has ruined equipment beyond repair. SERVPRO has the training not just to respond quickly, but to properly clean and restore a facility to bring it back in line with city health codes, if at all possible. Storm-induced flooding does not have to have a lasting effect on your business.

The first step is getting rid of the water. For standing water, even in a large kitchen and customer service area, our technicians use commercial grade pumps to remove inches and even a foot of water in a matter of hours. With the visible water gone, our response team can tackle the next two items: drying out property and hidden water extraction.

Expensive industrial items such as commercial ovens are usually above most high water points but can suffer damage in a massive plumbing failure. Technicians must completely dry the electronics and heating elements before allowing the owner to use them again. Since it is not possible to disassemble these industrial appliances without violating warranties or possibly damaging them further, our technicians use commercial space heaters and dehumidifiers.

Both equipment items draw out moisture from the surrounding air and off of nearby surfaces. These techniques leave a dry surface without the chance of threads from towels or pieces of sponge accidentally being left behind to contaminate any of your goods or supplies.

As this happens, other technicians dry out the building itself. Water extraction tools draw out moisture from floors, walls, and property items such as display cases. We accomplish this using commercial grade extraction wands that combine heat and vacuum to pull water droplets from between and underneath floor tiles and sections of concrete. Response team members also use the same heaters and dehumidifiers in corners to speed up drying walls, cabinets, and underneath counters.

SERVPRO of Alexander & Caldwell Counties understands that every hour your business is closed means income lost and customers go un-served. Count on a strong effort from a component of the SERVPRO large-loss storm team. Despite an improving economy, small business owners are still operating on narrow margins and even a weekend lost can mean not making payroll or loan payments. To prevent this from happening, call us at (828) 396-1070 to restore your business and your livelihood.

Kitchen Fire Damage Prevention Tips

8/22/2022 (Permalink)

Fire damage in Lenoir kitchens occurs too often Fire damage in Lenoir kitchens occurs too often

Hickory fire damage often occurs in the kitchen. According to the most current research by the National Fire Protection Association, 2 out of every 5 home fires start in the kitchen. Kitchen fires are also the leading causes of home-fire-related injuries. Prevent kitchen fires with the following safety tips:

Watch What You Are Cooking
Unattended cooking is the primary cause of cooking fires. Mitigate fire risks by: 
- Always remaining in the kitchen when you grill, broil, or fry
- If you exit the kitchen, even for a second or two, turn off the heat source
- Using a timer when cooking
- Checking food regularly to make sure it doesn’t overcook


Be In The Right Condition To Cook
According to the NFPA, kitchen fires can happen when you are inattentive and impaired. Therefore: 
- Avoid using your stove if you are sleepy

Remove All Cooking Surfaces
Keep flammable items such as paper towels, potholders and wooden spoons clear of the stovetop. You should clean your oven often to remove any spills and food debris. Additionally, clean stovetops frequently to remove grease and oil.

Use Your Appliances Wisely
According to Consumer Reports, kitchen appliances were the cause of over $547 million in fire damages in 2006-2008. Safeguard your home by doing the following: 
- Always read and adhere to manufacturer’s instructions/safety warnings for all appliances
- Immediately register all new appliances to receive recall information
- Always act on product recalls
- Review product safety complaints about appliances in the kitchen to evaluate potential hazards
- Store small appliances unplugged
- Inspect all the power cords you use on appliances -- replace them if frayed
- Avoid using extension cords. Directly plug appliances into outlets

Maintain Personal Safety
According to estimations by the University Of Rochester Medical Center, maintaining personal safety helps prevent injuries to both yourself and others from kitchen fires. Do the following: 
- Keep pets and children from cooking surfaces
- Tuck in long shirts before cooking
- Roll up your sleeves to prevent them from being close to cooking surfaces
- Secure long hair

Take the above precautions and prevent fire damage in your Hickory kitchen. A safer kitchen protects your family and home. If you experience a fire damage emergency, feel free to call SERVPRO of Alexander, Burke, Caldwell & Catawba Counties on (828) 396-1070. They are trusted and prominent leaders in the restoration industry. These fire damage Hickory professionals work round the clock to attend to any emergency. Whether you have cleaning or restoration needs, talk to them today.

Why Your Employees Should NOT Try to Clean Up Water Damage

8/10/2022 (Permalink)

Commercial Water Damage Count on SERVPRO for Bethlehem Water Damage Help

SERVPRO is the Answer to Water Damage in Your Business

It's a regular part of many employees' work duties to maintain and clean their work area, and at times, the areas of other employees. Some situations fall outside of normal working conditions, and these need to have special rules. Allowing, or requiring, employees to clean up spills and messes is expected to a certain degree, but some situations surpass this.
 
If your Hickory, Newton, Conover, or surrounding area's business has a case with commercial water damage, there are several reasons why you should bring in outside help, instead of having your employees rectify the watery mess. First is their safety during the task of cleaning up, but you should also keep in mind their experience in dealing with hazards such as this. Any injuries or illnesses resulting from cleaning up will be your responsibility.
 
You also have an obligation to your company. Having unskilled and unqualified people cleaning, restoring, and repairing commercial water damage at your site can leave the building lacking on many different levels. Some of these can become serious risks to the safety of others later. SERVPRO has the certified IICRC training and water damage restoration technicians to restore your structure.
 
Work done by unqualified or unlicensed people can also create havoc with not only your insurance agent but also with local code enforcement officers. Not only might you find that your employees are unable to complete even small portions of the work required to keep you in business, but you will be unable to provide the necessary paperwork to document the repairs that were needed, and performed, for your business to be re-approved by code enforcement. The same is also true with your insurance carrier when it comes time to file a claim for reimbursement. Better to call a business to keep you in business.
 
It's better to call an expert and experienced professionals with the required licensing and certifications who can handle any size disaster. When you have commercial water damage, it's time to call us, SERVPRO of Alexander, Burke, Caldwell and Catawba Counties at (828) 396-1070. We'll get your business cleaned up and functional again.

The Importance of Mitigating Flood Damage

7/25/2022 (Permalink)

Storm Damage If a storm leaves your home with flood damage, call SERVPRO for professional water removal services.

Water Damage Is Reduced from Flooding When SERVPRO Is Called for Help

At SERVPRO, we pursue an aggressive strategy of mitigation, meaning we send out crews 24/7 as quickly as possible to respond rapidly to a scene and stop further damage from occurring. Some disasters rely on mitigation more than others, and flood damage is one of the more significant mitigation topics. We urge homeowners who have fallen victim to a flood to contact us as soon as possible, as a speedy response makes a big difference in how much time and money the situation ends up costing you.
 
Stopping Seepage and Penetration
When water floods an area, every nook and cranny are susceptible to significant water damage. If we can't respond quickly to a case of flood damage in the Hickory, Newton, or Conover areas, water will begin to work its way through cracks and corners into deeper regions of your home. In the worst cases, when the homeowner is away or unaware of the damage, it can even seep into and damage the building foundation.

Preventing Mold Growth and Further Infection
Floodwaters breed mold, fungi, and present an environment for insects and microbes to expand in great numbers quickly. Early removal of floodwater is critical in stopping the growth and reproduction of these unwanted consequences. We will also need to initiate a thorough drying process to free the area from mold's grip, and pumping out water quickly is a vital first step to diminishing these effects.
 
Keeping Conditions Under Control
Floods tend to open up areas to conditions that propagate further damage to the home, manipulating factors such as temperature, humidity, and air flow in the home. If we can respond quickly enough, we can set up equipment to control these variables before the flood ever gets a chance to disrupt the internal elements of the structure.
 
SERVPRO of Alexander, Burke, Caldwell & Catawba Counties employs a strategy of mitigation to help prevent as much damage as possible to your home in the event of a disaster. If your home has been flooded, call us right away 24/7 at (828) 396-1070 so that we can respond quickly and begin to mitigate damage.

3 Ways SERVPRO of Alexander, Burke, Caldwell and Catawba Counties Serves the Community

7/11/2022 (Permalink)

SERVPRO Contributes to the Community SERVPRO delivered bicycles and other gifts to needy families in the Alexander, Burke, Caldwell and Catawba County area.

As a member of the Unifour community for almost 14 years, we’ve witnessed and been part of amazing things. And because all of our employees reside in the area, we’ve contributed to numerous events and organizations that our company supports. We love our community and try to serve it in many different ways.

  • We sponsor many local events. If there’s a major event in the area, you’ll almost definitely see SERVPRO listed as one of the sponsors. We set up booths at local golf tournaments, participate in Christmas gift delivery for needy families, and even sponsor the blackberry-eating contest each year at the NC Blackberry Festival.
  • We serve on many boards. Several of our employees have roles beyond their normal day-to-day responsibilities. They also serve on advisory boards and boards of directors for many events and nonprofits. We often play an active part in some of the events we sponsor!
  • We donate to many nonprofits. There are some organizations in our area that are doing amazing things, and we love to help them when we can. We regularly donate to the causes we see making the most impact!

We strongly believe in our community, and we show that each and every day. It’s also why we are committed to serving homeowners and businesses after they have water, fire, or mold damage. It’s our goal to make it “Like it never even happened!”

Meet Beth Lawrence, Project Manager at SERVPRO

6/28/2022 (Permalink)

Beth Lawrence Meet Beth Lawrence, Project Manager at SERVPRO

We recently spent some time talking with employees at SERVPRO Alexander, Burke, Caldwell and Catawba Counties to find out why they work for SERVPRO and how they feel they can help customers.

Click to watch the video.

In this video, meet Beth Lawrence, our Project Manager, as she tells us how SERVPRO of Alexander, Burke, Caldwell and Catawba Counties can work to help customers restore their home or business after they have a disaster. Beth has worked with SERVPRO since 2013 and has served multiple roles during her tenure.

At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Alexander, Burke, Caldwell or Catawba County area, give us a call at (828) 392-7985!

SERVPRO Helps Reduce Water Damage from Storms and Floods

6/20/2022 (Permalink)

Be prepared for storm damage Be Prepared For Storm Damage in the Hickory area!

At SERVPRO, we pursue an aggressive strategy of mitigation, meaning we send out crews 24/7 as quickly as possible to respond rapidly to a scene and stop further damage from occurring. Some disasters rely on mitigation more than others, and flood damage is one of the more significant mitigation topics. We urge homeowners who have fallen victim to a flood to contact us as soon as possible, as a speedy response makes a big difference in how much time and money the situation ends up costing you.
 
Stopping Seepage and Penetration
When water floods an area, every nook and cranny are susceptible to significant water damage. If we can't respond quickly to a case of flood damage in Taylorsville, water will begin to work its way through cracks and corners into deeper regions of your home. In the worst cases, when the homeowner is away or unaware of the damage, it can even seep into and damage the building foundation.
 
Keeping Conditions Under Control
Floods tend to open up areas to conditions that propagate further damage to the home, manipulating factors such as temperature, humidity, and air flow in the home. If we can respond quickly enough, we can set up equipment to control these variables before the flood ever gets a chance to disrupt the internal elements of the structure.
 
SERVPRO of Alexander, Burke, Caldwell and Catawba Counties employs a strategy of mitigation to help prevent as much damage as possible to your home in the event of a disaster. If your home has been flooded, call us right away 24/7 at (828) 396-1070 so that we can respond quickly and begin to mitigate damage.

Fast Action Can Save Important Documents with Water Damage

6/18/2022 (Permalink)

Water Damaged Documents SERVPRO of Alexander, Burke, Caldwell and Catawba Counties has the ability to stabilize and reserve your wet documents!

Whether it affects your home or business, water damage can leave a soggy mess behind. Paper files, documents, books, photographs, and paper-based artworks can be ruined if quick action is not taken. Fortunately, SERVPRO of Alexander and Caldwell Counties can immediately respond to your call and begin the process of preserving and stabilizing all of your irreplaceable papers. 

Freezing Your Documents

If you have wet documents, your first step should be to freeze them. The most important thing to understand about wet papers is that no damage can be undone; they can only be stabilized and preserved. By immediately placing them in a freezer, you’re stabilizing the documents and preventing additional damage until they can be dried. If you don’t have access to a large enough freezer space, let our team know upon initial contact so they can make arrangements.


Saving Your Documents: The Vacuum Freeze Drying Process

There are a few ways you can attempt to dry and save your documents, but as of now, the most efficient method is by vacuum freeze drying them. (Other processes can leave your documents brittle or in an otherwise less-stable condition.) As a SERVPRO franchise, we have access to such a chamber at our corporate headquarters, which is monitored 24/7 and is staffed by HIPPA Master-certified personnel.

In this chamber, your documents will undergo a process known as sublimation to achieve dryness without returning the water to its liquid stage; this ultimately prevents additional deterioration. In the event that the documents are contaminated or odorous, the Document Restoration Team can address those issues as well!

Managing Expectations

It’s important to remember that no matter how much our team might try, it’s impossible to fully restore a document back to its original condition. If ink smears or the paper has started to warp, those effects will last even after the drying process. We aim to return them in a usable condition, not necessarily pristine. That’s why it’s imperative that you freeze your wet documents as soon as possible—to mitigate the lasting effects.

Your Document Drying Solution in Hickory, NC, and Newton, NC

If you reside or work in Hickory or the surrounding areas, you need a disaster restoration team you can trust. Fortunately, our local team at SERVPRO of Alexander, Burke, Caldwell and Catawba Counties has 10 years of experience restoring homes and businesses after they’ve suffered from a disaster. So if you have wet or otherwise-damaged documents you need to preserve, call us now at (828) 396-1070!