Recent Posts

2 Things to Know About Flooding

8/12/2019 (Permalink)

Flood damage isn't covered by your standard homeowner's insurance, so be sure to purchase flood damage!

Although we don’t have severe flooding very often, it is possible, as we learned back in June. Besides the obvious destruction it causes, we’ve discovered that many of our customers aren’t aware of how floodwaters can be a major problem. In reality, flooding can potentially be one of the most expensive types of disasters your home or business can have.

1. Flood damage is not covered under your standard homeowners’ insurance.

Back during the June flooding, hundreds of customers called us for our services. Unfortunately, flood damages can be costly to clean up and restore, and it quickly became apparent that many homeowners incorrectly assumed their properties were covered under their insurance.

Insurance companies flood policy to protect your home from flood damages, but these are separate from your homeowners’ policy. There’s also a 30-day waiting period for your benefits to kick in, so you can’t buy it a day before you expect to need it. That’s why we highly recommend you call your insurance company and see what flood insurance policies they have available!

2. Floodwaters can be dangerous to your health.

There are 3 categories of water damage; each determined by the health risk it poses to humans. Clean, potable water is classified as Category 1 water damage, grossly unsanitary water (such as water from the septic system) is classified as Category 3 water damage. Damages involving floodwaters are also considered Category 3 water damages.

When our team deals with this type of water damages, we have to take extra precautions to protect our health. For example, we have to wear personal protective equipment (PPE), porous materials must be removed, and those with compromised immune systems must evacuate.

Why is floodwater so dangerous? Because it likely carries sewage and chemicals, which in turn brings a variety of pathogenic agents. It’s never a good idea to underestimate the health risks floodwaters can bring.

Restoring Your Flood-Damaged Property

Despite the dangers that flooding presents, your home or business can be restored. Our team here in Lenoir has 10 years of experience helping customers recover from disaster. If your home has flood damage and you need professional help, call us any time at (828) 396-1070!

Packing, Cleaning, & Storing Your Possessions

7/29/2019 (Permalink)

Our team makes sure every item is inventoried and carefully packaged before being sent back to our warehouse for cleaning and storage.

Floods, fires, and other disasters usually affect an entire area of your home or business. So it’s not just the floor and the walls that are damaged—it’s also your furniture, your clothes, and your valuables.

We’ve served the Lenoir, NC community for 10 years, and we’ve learned that it’s sometimes the sentimental items that mean the most to our customers. That’s why our team of professionals performs packout services as part of our restoration process.

The Packout Process: Salvageable vs. Unsalvageable

Our packout service is a process by which our team “packs out” your property’s contents to be temporarily relocated for the duration of the restoration process. When you have a disaster, one of the first things we do is send a team to sort and box your belongings. To ensure every item is accounted for, we scan and catalog every item into our system before placing them in labeled boxes. This process also ensures customers get all of their belongings back!

Unfortunately, some items—either due to the nature of the item or the amount of damage it sustained—won’t be able to be saved by our team. Known as “nonsals,” these unsalvageable items are cataloged the same as all of the other belongings, but they are generally disposed of instead. However, before we take any such action, we always meet with you to review the unsalvageable items so you can make a final decision!

We Clean Your Belongings

The packout process is usually just the beginning. Once our technicians have relocated your belongings to our warehouse, they will be expertly cleaned. We use a range of cleaning techniques and proprietary products to restore it as close as we can to the original condition. Any textiles—including clothes, linens, and stuffed animals—will be sent to our on-site state-of-the-art textiles cleaning facility. Our facility is also equipped with an ozone chamber to eliminate any lingering odors!

Contact Us to Recover Your Damaged Contents

We know how important it is to save sentimental items. Our technicians work hard to restore your home’s contents to their pre-disaster condition. If you have a disaster and need a team of local professionals, call us today at (828) 396-1070!

Our Textiles Cleaning Service

7/22/2019 (Permalink)

This is just a small part of our textiles cleaning facility!

Imagine your child’s favorite teddy bear was scorched in a fire. Or perhaps the quilt your grandmother sewed was contaminated with floodwaters. Disasters often affect the items we cherish the most, but they’re not always lost.

Now having served the Lenoir, NC and Taylorsville, NC communities for 10 years, we’ve helped countless customers recover their damaged textiles—ranging from stuffed animals to firefighter jackets. As part of our restoration services, we have a full-service textiles cleaning facility capable of restoring most damaged textiles.

When a customer has damaged contents in their home, we sort them and take them back to our warehouse for cleaning and storage. In the case of textiles, we take them to our special cleaning facility. The process may slightly vary, but the typical cleaning process is as follows:

  1. We tag all of the items to ensure each customer’s textiles stay together. It’s important to us that nothing is misplaced or given to the wrong customer.
  1. Textiles are washed and dried using our state-of-the-art equipment. For fragile contents or those that need extra attention, we may clean them in our ESPORTA, which has the capability to clean nearly every textile.
  1. Any textiles with a lingering odor are placed in our ozone chamber. This chamber eliminates any unwanted smells.
  1. We carefully store cleaned textiles until we are able to return them to the customer.

If you’d like to see the process in action, watch our textiles cleaning video!

Get Professional Help

Our goal is to be a one-stop shop for your disaster restoration needs. All of our technicians are highly trained and certified, which is how we’ve been able to restore many items once thought to be permanently ruined by a disaster. If your home or business has been affected by fire, water, or any other disaster, call our team today at (828) 396-1070!

Be Prepared for Thunderstorm Damage

7/17/2019 (Permalink)

Thunderstorms might look cool from a distance, but they can cause a lot of damage to your home!

Summer is a favorite for many people. Vacations, days at the park, s’mores, and more—each cementing a role for the season. But summer is also populated with thunderstorms, which occur more frequently as the weather conditions shift in their favor. Moist, rapidly rising warm air breed these storms, which can cause a number of damages. Because thunderstorms tend to be underestimated, it’s important to know how they can affect you and your home.

Flash Floods

A lot of rain in a short period of time can cause flash flooding. As we all learned last month, most people in the area are susceptible to flooding, even if they aren’t in designated flood zones. These incidents can occur unexpectedly and can close roads or even ruin parts of your home. If you live in an area prone to flooding, it’s a good idea to take precautions if you know a thunderstorm is on the way.

Wind Damage

Dark clouds and strong winds are a sure sign a storm is approaching. Some thunderstorms can even have winds stronger than 50 miles an hour! Of course, storms have been known to knock down trees, which can damage roofs and expose your home to rain. Before a storm arrives, tie down outside objects that could become airborne and—if you act well in advance—cut down sick or dead trees.

Lightning Strikes

Where there’s thunder, there’s lightning. Everyone knows that being struck by lightning can be fatal, but your home can be damaged too. For one, a direct strike to your home can start a fire, though because it often starts in places like the attic, it can go unnoticed until it’s too late. And even if it doesn’t start a fire, if lightning uses your home’s electrical wiring as a path to the ground, it can destroy electrical devices connected to the system.

To prepare, when a storm approaches, stay away from electric devices (and perhaps unplug them) and be wary of any direct hits to your house. You don’t always know there’s a fire until it’s too late!

Your Local Disaster Restoration Company

Storms have the potential to cause a lot of damage to your home. Whether it’s flooding or fire damage, thunderstorms pose a serious threat. Fortunately, our team here in Lenoir are ready and experienced to any property with storm damage, so if your home has storm damage, call our team immediately!

Mold Remediation Resource Page

7/12/2019 (Permalink)

Nobody wants to discover mold growth in their home. In addition to the musty odor and the unsightly appearance, mold can contribute to health effects and structural damage to our property. Yet we’ve found many property owners have misconceptions about mold and how it should be treated.

After 10 years of serving the Lenoir, NC community and surrounding areas, we’ve learned what property owners need and want to know about mold and the remediation process. That’s why we’ve put together this resource page to help you find the information you need!

Mold Remediation Process

The process for mold remediation—like any other restoration service—can vary depending on the extent of the mold’s growth. Regardless, it’s a good idea to be familiar with the general process so you have a better understanding of what will need to happen at your property.

Mold Blog Posts

Understandably, most homeowners have a lot of questions about mold. Having heard many of them over the past 10 years, we’ve dedicated our blog to answering some of your most burning questions. Below you’ll find a list of some of our most popular mold-related blog posts.

Mold Before & After Photos

We believe it’s important for customers to see what we can do. That’s why we’ve compiled some before and after photos of some of the mold we’ve successfully remediated!

Contacting Your Local Mold Remediation Company

Mold growth is a problem many homeowners will encounter at some point in their lives. Fortunately, our team of mold remediation experts have over a decade of experience and can restore your home. If you need our professional services, call us today at (828) 396-1070!

Water Damage Restoration Resource Page

7/10/2019 (Permalink)

Water damages often happen when you least expect them. Whether you have a burst pipe, a leaky appliance, or even rain intrusion—the effects can be disastrous. But unless you’ve experienced water damage in the past, you’re likely unfamiliar with the process and are looking for guidance.

Now having served the Lenoir, NC and Taylorsville, NC areas for 10 years, we have learned what customers want and need to know when it comes to water damage. As a result, we’ve put together this resource page for you to learn more about the restoration process and what to expect!

Water Damage Restoration Process

Depending on the extent and the category of water damage at your property, the restoration process can vary. But unless you’ve gone through the experience before, you likely aren’t sure what to expect. Below are some resources that can help you understand what exactly goes into the water damage cleanup and restoration process.

Water Damage Blog Posts

When we write our blog posts, we consider what it is that our customers need and want to know. That’s why many of our water-related blog posts are educational and help you understand what to expect when you have (or want to prevent) water damage.

Water Damage Videos

It’s one thing to read about water damage, but it’s an entirely different matter when seeing it. We’ve created several videos that range in topics—from the mitigation process to a walkthrough of our warehouse.

(NOTE: You can find the rest of our water damage videos on our sister sites: SERVPRO of Burke County, SERVPRO of Catawba County East, and SERVPRO of Catawba County West.)

Water Damage Before & After Photos

What does it mean when we say we can make it “Like it never even happened?” We have a series of before and after photos to help you understand exactly what that means!

Contacting Your Local, Water Damage Mitigation Company

In most situations, if you have water damage, it’s highly recommended that you contact your local disaster restoration company. Fortunately, our team at SERVPRO of Alexander & Caldwell Counties has a decade of experience cleaning and restoring water-damaged homes. If you need professional help, please call us today at (828) 396-1070!

A Word from Our Customers

7/3/2019 (Permalink)

Some of our customers send us "Thank You" cards!

In our 10 years of service, we’ve helped thousands of home and business owners recover from disasters. Over that time, we’ve proudly built a strong reputation in the community as a fast, reliable company. It’s because of this reputation that we’ve been able to grow into one of the top 100 SERVPRO franchises across the nation.

But don’t take our word for it! Many of our customers have been vocal about their experience with us, and we’d like to share some of those with you.

Our Customer Testimonials

Our project was very large, but everyone we worked with was very professional and work with us on our schedule. We are very pleased with the work that was done. You can't even tell there was damage.

—Philip A., Google

We needed help with clean up and smoke removal after a small fire in our home. I spoke to a few companies about the job before calling SERVPRO. We chose SERVPRO because of Tammy Gragg. I had so many questions/concerns about ozone vs. hydroxyl machines and wanted green environmentally safe products for our family. Tammy knows her stuff and quickly eased my concerns explaining it all to me from a professional side, She also knows what people need in crisis! Her integrity and sincere care for others came through the phone and I called her a lot throughout the process and she was always there for us to answer questions. She really is the face of SERVPRO for my family. Now, I would not dare leave a review without saying how WONDERFUL EVERY SINGLE PERSON that worked in my home was. They are very hard workers and I was thankful for each of them. Ingrid and Maricruz especially wonderful through this process. I am very picky about my belongings and family and SERVPRO gets it and they made sure I was 100% HAPPY. Thank you ALL! God Bless!

—Belinda C., Facebook


Extremely impressed with the recent [work] your team did. They were efficient, friendly, and took great care with our property.

—Lynn Marie B., Customer Satisfaction Form


Our Reputation

Our team strives to build a positive reputation in the community. That’s why our employees participate in continuing education and performance reviews. If you’ve been uncertain about using our services, we hope our past customers speak for themselves!

Water Damage Q&A: Do You Have to Remove My Flooring?

6/18/2019 (Permalink)

Carpet doesn't fare well against a ton of moisture, and it will likely need to be removed.

Last weekend, Caldwell County declared a state of emergency after heavy rains flooded the community. On our end, we received over 300 calls from affected home and business owners in the Unifour area. Our team responded to each call and answered lots of questions, as many of our callers had never experienced water damage before. Today, we’re answering one of the most common questions we were asked!

Do You Need To Remove My Flooring (Carpet, Hardwoods, etc.)?

Water doesn’t do very well with most types of flooring. In cases where it doesn’t actually ruin the material, it still poses a threat to your subfloor. Whether or not your flooring needs to be removed ultimately comes down to two things: the flooring material and the extent of the water damage.

Some materials hold up against water better than others. Generally, the more porous a material is, the more likely it will need to be removed when exposed to enough moisture.

Carpet, for example, will most likely need to be pulled up because water will seep through to the subfloor, which will, in turn, become a breeding ground for mold. A similar result would occur with hardwoods, but the planks themselves would also be ruined because of the excess moisture it would absorb. Concrete, on the other hand, would be essentially unaffected because water would not be able to permeate the material.

Water Damages & Your Floors

If your floor endures a lot of water damage, you can generally expect it to be stripped to the subfloor (barring certain flooring materials). Still, it’s a necessary step to prevent mold or structural damage in the future. Should water damage become an issue at your property, contact our team at SERVPRO of Alexander & Caldwell Counties for help!

SERVPRO of Alexander & Caldwell Counties Can Clean Up Any Commercial Damage

6/7/2019 (Permalink)

Our team is ready to respond to any disaster at any time!

Now celebrating our 10th year in the Lenoir, NC community, we’ve worked with many local homeowners to restore their home after a disaster. But did you know that we also have both the resources and the experience to clean and restore commercial properties as well? In fact, we’ve helped many commercial owners recover from fire damage, flooding, and more!

Responding to Business’ Disasters 24/7

When we say we’re a 24/7 disaster restoration company, we mean it. We have on-call staff who are ready to respond to fire or water damages at any moment—whether it’s late at night or on Thanksgiving morning. In fact, we recently received a call at around 3 a.m. for a flooded commercial property that needed extraction. Our team arrived within the hour and took care of the issue!

We Can Handle Any Size Disaster

It might seem hard to believe, but there’s no amount of damage that we can’t handle. For starters, SERVPRO of Alexander & Caldwell Counties is a Large Loss Response Team (LLRT). This designation from our corporate office indicates that we have the skills and resources to handle large-scale disasters. In fact, we have experience with several of these types of incidents, such as the fire at Lees-McRae College or the flooding at Martinsville Speedway.

What about extreme situations? In instances where all of our resources are tapped, we can call in other franchises (over 1,700!) to assist.  No matter how extensive the damage is, SERVPRO can make it “Like it never even happened!”

Cleaning and Restoring Your Commercial Property

Our team at SERVPRO of Alexander & Caldwell Counties can take care of any type of damage your property endures. After a decade of serving the community and building our franchise, we are confident in our ability to restore your commercial property. But don’t take our word for it—our customers proudly speak for themselves!

If you have a disaster—regardless of whether it’s at your home or your business—please call our team today at (828) 396-1070!

Fire Damage Restoration Resource Page

5/17/2019 (Permalink)

What do you do if you have fire damage? Unfortunately, once a fire is extinguished, your problems aren’t over; in fact, they’ve likely just begun. You have to work with your insurance, call a disaster restoration company, potentially figure out temporary living arrangements, and so on. It’s an overwhelming process that provokes a lot of questions.

After 10 years of helping the community recover from disasters, we’ve learned what our customers need to know about fire damage. As a result, we’ve created this resource page to help you learn more about the things you want to know—from the restoration process to preventative tips!

Fire Damage Restoration Process

Unless you’ve had the misfortune of having fire damage before, you’re likely unfamiliar with the restoration process. While it can vary depending on the extent of the damage, it’s never a bad idea to know what you might expect.

Fire-Related Blog Posts

Our blog is full of tips and information to help you understand what to expect when you have a disaster. The above link will take you to an overview of all of our fire-related blog posts. But if you want a look at some of our most popular posts, consider reading the following:

Fire-Related Videos

We’ve worked at numerous fire-damaged properties over the years, and we’ve had the opportunity to record footage of the process. From walkthroughs to testimonials, we have a range of fire damage videos to help you understand what we do!

(NOTE: You will find our other videos on our sister sites: SERVPRO of Burke County, SERVPRO of Catawba County East, and SERVPRO of Catawba County West)

Fire Damage Before & After Pictures

One of the best ways for a potential customer to know about our capabilities is to see our before and after photos. This is just one of the ways we show that we can make it “Like it never even happened.”

Contacting Your Local Fire-Damage Cleanup Team

If you have fire damage at your property, it’s generally best to hire professionals to clean it up. If you live in the Lenoir or Taylorsville, NC areas, we encourage you to contact SERVPRO of Alexander & Caldwell Counties. Now serving the local community for 10 years, we have the experience to clean and restore any fire or smoke damage you may have. Contact us anytime at (828) 396-1070!