What our Customers say...


Thank you SERVPRO for a clean up job well done. We appreciate all your help.

Dearest Kim & Randy,

Wow! On behalf of the entire WCA and GBC... Thank You for your generous gift! You and your entire SERVPRO staff were such a blessing following Hurricane Florence and word can never adequately express our gratitude for all your hard work! May God continue to bless you and the SERVPRO family! We are forever grateful to each and every one of you all!

Most Sincerely,

The WCA/GBC Family

The team that came to my house was very friendly, on time, and did a wonderful job.

To each and every one that had a hand in making our home complete and livable again, we wanted to say thanks so much!

There are no words in the dictionary to express the thanks and appreciation we have in our hearts for the job well-done as everyone worked together, as a professional team, in taking care of the many repairs needed for our damaged home due to the tree falling on our home.

Word of mouth is your best advertisement...needless to say, thumbs up for a job well done!

Performed excellent work.

Made sure the job was completed to our satisfaction before packing up. Excellent customer service and a truly professional company. Would recommend them to anyone needing this kind of service.

Our project was very large, but everyone we worked with was very professional and work with us on our schedule. We are very pleased with the work that was done. You can't even tell there was damage.


I had severe water damage in my home SERVPRO was called and there that day. They were called after hours when the damage was found and they came that night ready to do whatever needed to be done. The next day I had a whole crew out there helping me and they were very compassionate also. They moved everything they made sure the floor was safe we had mold they tested it and made sure it was taken care of properly. This was NOT a small job at all but when completed it looked awesome the employees very nice and respectful and very trustworthy. I would not use ANYONE else you can't beat SERVPRO. If you have damage have your insurance call SERVPRO I promise you will not be disappointed

My family and I have dealt with this SERVPRO franchise on two occasions. Thank you so very much for your help in handling some very difficult situations for us. The remediation and cleaning crews have been God sends. Our assigned SERVPRO contact, “Tammy” has truly been exceptional. We sincerely appreciate her team’s hard work. Their dedication and commitment to helping us has been apparent in every interaction. “Tammy” is an excellent project manager who goes above and beyond and we couldn't ask for a better person to help us through such an arduous time.

SERVPRO was prompt, courteous, and thorough. I highly recommend them!

My husband Chris and I, just had a house fire the night of Christmas. Tammy and her team through SERVPRO were so fantastic! They not only took so much stress off our shoulders, but we're so Kind, Hardworking, and Professional! I would highly recommend them to any one in need of help from a disaster to anything that covers their field. Thank you so much Tammy, team, and SERVPRO, you are amazing!

SERVPRO was there when I needed them! They know exactly what they're doing!

These guys did an exceptional job! If you need somebody knowledgeable and dependable, then I recommend these guys!

These guys know what they are doing!

Excellent professionals on everything!

SERVPRO performed in an expert and professional manner. They kept me "sane" during my mishap!

We were very impressed with their services. If we need them again, we will definitely hire them!

SERVPRO was a pleasure to work with! I would highly recommend them.

I was very impressed with SERVPRO's professionalism and swiftness. I highly recommend them to anyone who has water damage.

Mitigation work was terrific. Great service!

SERVPRO was pleasant and very accommodating. 

Eric and Rocky were a pleasure to work with!

They were great, very careful with my fragile things.

Quality folks, helped make sure we got what we needed when we needed it.

Everyone from SERVPRO was wonderful and helpful and helped make this very stressful time easier.

We were pleased with the work.

You all were great!

SERVPRO did a phenomenal job! Randy Williams and his staff were very professional in handling the clean up as well as the restoration of our kitchen. The Cleaning and Construction Staff are to be commended on the outstanding job they did. SERVPRO personnel always followed through in keeping us well informed and were on time in their delivery of each promise. Our family could not be more pleased with the results.

This letter is to thank you and your attentive staff for the outstanding work they did in resolving the water damage and restoring this property. From the very first day, your staff responded promptly to the mitigation needs and followed up with the services of a contractor for restoration. If this style of work is indicative of your standard of work, I would highly recommended your organization to others needing your services for cleanup and restoration.

We would like to say thank you to each SERVPRO employee. They were courteous, dressed very nice and did not say one negative word on the Sunday night we had to call them out at 10:30pm until the day our home was move-in ready. When we asked what we could do to help, their answer was, "Just relax, we will take care of everything for you." When faced with tough decisions during the rebuild, I was told to take my time and find what I liked. Our home looks clean and beautiful again, thank you!

The work done in my home was done in a timely manner, thank you.

You and your guys are just awesome! My house looks far better than it did when you began; I am impressed with the work and how quickly it was done! Eric and his crew went well above and beyond their duties! I will give you all a referral any time you need it, and if anyone needs your help I'm sending him or her straight to you!

Everything was handled professionally and efficiently.

SERVPRO of Alexander & Caldwell Counties is very professional and helpful in times of emergency situations.

Your crew went over and above! They provided great service under very hard circumstances.

The crew at our home was exceptionally kind and professional; you would do well to model future employees after them. I felt very peaceful knowing SERVPRO was on the job.

Helpful, friendly, and obviously well versed in all things related to mold and mold remediation. My husband and I were very impressed by the professionalism and attention to detail. Thank you so much.

If not for this great team of guys, I don’t know if I would have made it through the flood damage repair process with a breakdown. I really appreciate your ability to make a stressful situation bearable.

I can’t thank your team enough for all the hard work they did repairing my fire damaged rental property. Of course I am thrilled with the results, but more importantly, so are my tenants.

Our water heater exploded and left our home in a terrible mess. Thank you all for everything you did to give us back our home. We are overjoyed with the results.