Photo Gallery

Crouched SERVPRO employee placing plastic cover over door opening

Creating a Mold Containment Zone in a Water-Damaged Home

After a burst pipe caused water damage in this home, mold growth followed shortly after. As part of the mold remediation process, we had to create a containment zone so the disrupted spores wouldn't spread to other areas of the home!

Two people in white PPE standing on a lift cleaning an exposed ceiling

Cleaning Up Guano at a Hickory Property

Bats can be a real headache if they get into your home or business. In this case, once the bats were professionally removed from this Hickory property, we were called to clean up the remaining fecal matter and other remains.

SERVPRO employee extracting water from carpet with green, vacuum-like machine

Extracting Water From a Lenoir Business' Soaked Carpet

After an outside incident caused water to infiltrate a local business, our team was called to extract the water and dry the wet areas. We were quick on the scene, which helped mitigate overall damages!

Three male SERVPRO employees putting on white PPE in front of a green SERVPRO van

Wearing Protective Gear While We Disinfect Businesses

When our teams clean and disinfect local businesses as part of our Certified: SERVPRO Cleaned initiative, they wear PPE to keep them safe. In the above photo, our crews suit up before they fog a local business.

Man in white PPE aiming nozzle into a firetruck

Disinfecting A Catawba County Fire Department

As part of our Certified: SERVPRO Cleaned initiative, we have helped countless businesses clean and disinfect their property. We even performed disinfecting services for our local fire departments—free of charge!

Person in white PPE directing a nozzle into a room

Disinfecting a Conover Business

COVID-19 still presents a challenge to our daily lives, so our team is helping local businesses by offering to clean and disinfect their property, such as what we did in the above photo. If you're interested in having a professional cleaning, you can learn more about our Certified: SERVPRO Cleaned initiative.

Women wearing SERVPRO uniforms and masks boxing items in a room

Packing Out Items After a Large Water Damage Incident

When this apartment building had significant flooding that affected multiple rooms, our team packed out the damaged items. We then took these belongings back to our warehouse to be cleaned and stored until the restoration process was complete!

Crouched man checking a tablet next to a wall

Assessing Moisture Levels in a Water-Damaged Building

When our employees first visit your water-damaged home or business, they need to conduct a full assessment, just like they did at this Hickory commercial building. Pictured above, one of our crew chiefs uses a moisture meter to assess the moisture level of a wall. He used this reading to measure the effectiveness of our drying process!

Women pushing loaded basket in room with washers and dryers stacked along adjacent walls

Our Textiles Cleaning Facility

When our customers face mold, fire, or water damage, their clothes, rugs, and other textiles are often damaged. That's why we offer the opportunity to clean and restore those textiles. In the above photo, you can see just a small portion of our fully fitted textiles cleaning facility, which is based at our office in Lenoir!

Two masked SERVPRO employees dumping debris into a bag

Cleaning a Conover House Fire During a Pandemic

House fires are devastating, but it's even harder as we're all navigating a pandemic. In order to continue cleaning and restoring affected homes in our community, we have implemented several safety policies. These policies are designed to keep both our employees and customers safe.

Both employees pictured above are wearing gloves and masks to prevent the spread of pathogens!

Person in white PPE holding machine with hose in a room with chairs stacked on tables

COVID-19 Disinfection at Sawmills Fire Department

The Sawmills Fire Department had 7 confirmed cases of COVID-19, so our team was asked to disinfect their entire department. Our team put on PPE and fogged and wiped down every inch. This was part of our Certified: SERVPRO Cleaned program!

Two SERVPRO employees in PPE standing in an office

Cleaning and Disinfecting Local Businesses

The COVID-19 pandemic has underscored the importance of keeping our work environments safe. We've helped several businesses clean and disinfect their properties to help them reduce the spread of pathogens. 

We ensure our employees wear proper protective gear to keep them and our customers safe! This is just one of several safety policies we've implemented.

Male SERVPRO employee crouched next to green machine looking at a tablet

Checking Moisture Levels in a Hickory Business

An important part of our water mitigation process is to regularly check the moisture levels of a property's affected area until it reaches the target level. Pictured above, Crew Chief Victor Peralta enters his latest readings into the job file.

Two SERVPRO employees carry furniture out of a home

Fire Packout in Morganton, NC

After a house fire began to damage this home in Morganton, NC, the local fire department quickly put it out, which caused water damage to some of the homeowner's possessions. Our packout team came and helped store the affected items so they could be cleaned at our warehouse!

SERVPRO in warehouse stand in a half-circle with back of one woman in the middle

CLO2 (Odor Removal) Training

We ensure that all of our employees are up-to-date on new and current cleaning and restoration practices. Pictured above, some of our team members are getting a special presentation about CLO2, which we can use to remove even the most stubborn odors!

We have a variety of tools and techniques at our disposal to eliminate odors. Call (828) 396-1070 to learn more!

Large gray machine next to an open air return in an apartment unit

Duct Cleaning at a Maiden Apartment

The previous tenant in this Maiden apartment unit regularly smoked cigarettes indoors, which led to a strong, lingering odor. As a result, our crew was asked to conduct a duct cleaning and deploy deodorizing methods to remove the odor!

Three SERVPRO employees in a house performing a duct cleaning with gray machine connected through attic

HVAC Cleaning in a Lenoir Home

We offer duct cleaning services to homes and businesses in the community. Our HVAC-cleaning team uses the latest techniques and processes to remove debris and contaminants from your duct system. Above, our employees begin cleaning the ducts of a home near downtown Lenoir.

Two SERVPRO employees clean up soot and debris in a fire-damaged home

Cleaning Up After Fire & Water Damage

Homes with fire damage often also have water damage because of the water used to put the fires out. That's exactly what happened at this Hickory home, but our technicians were able to mitigate the damage and clean up the home.

Green equipment stored in rows inside the back of a vehicle

Fully Stocked SERVPRO Vehicles

As a 24/7 disaster restoration company, we have to be ready to respond at a moment's notice. This is why all of our vehicles are fully stocked and ready to go!

Man with SERVPRO badge holding a document that says "Certified Firm"

SERVPRO of Alexander & Caldwell Counties is IICRC Certified

It's important to us that when we visit any home or business in the Lenoir or Taylorsville areas, our customers put their full trust in us to make their property's damage "Like it never even happened." That's why we make sure that we are certified by the IICRC, which is the organization that sets the standards for disaster restoration services!

Three SERVPRO employees working in a hall full of green SERVPRO equipment

SERVPRO Team Mitigating Water Damage

During the winter weather, we had a lot of calls from customers who had burst water pipes. Pictured above, our crew promptly got to work when a local medical office was affected by water damage.

Female SERVPRO employee wearing a mask wipes down a soot-covered door

Cleaning Soot Damage at a Hickory Townhome

One of the biggest issues after a house or building fire is soot damage, which in this case, turned an entire door black. Fortunately, our technicians have the tools and cleaning supplies to clean it, as shown in the photo above!

Male SERVPRO employee sticks device into dark spot on ceiling

Doing a Moisture Check During a Mold Inspection

Mold needs moisture to grow, so during our inspections, we make sure that you don't have any ongoing moisture problems. In this photo, one of our production managers checks a previously wet patch on the ceiling to make sure it's sufficiently dried.

SERVPRO employee setting up plastic divider along a staircase

Setting-up a Mold Containment Space

Our team of qualified mold specialists knows that the first part of any mold remediation job is to set-up a containment space, just like the one in the photo above. The affected area is sealed and keeps spores from leaving by utilizing negative pressure.

SERVPRO employee dragging green machine down a hallway

Responding to Hickory Water Damage

Our team of highly-trained technicians is quick to respond to any-sized disaster. In the above photo, one of our team members brings a dehumidifier to a room with significant water damage.

Hardwood floors and some wood furniture covered by taped-down plastic, which are intruded by a couple of tubes

Hardwoods Drying System

Did you know it's possible for us to dry your water-damaged hardwoods? Using an advanced drying technique (pictured above), we can save some hardwoods. This is a result of our focus to train our employees on new and current restoration practices!

Woman in white PPE lifting object in a fire-damaged room

Contents Packout After Apartment Fire in Hickory, NC

This Hickory apartment had a fire, which damaged most of the property and ruined many of the tenant's possessions. As a result, our team sorted through the items and either disposed or relocated them for the duration of the cleanup and restoration process.

Person on step ladder wiping a white wall in a commercial space

Cleaning After a Commercial Fire in Valdese, NC

When a commercial building in Valdese, NC, had a fire, they called SERVPRO. Our technicians conducted a thorough duct cleaning, deodorized multiple rooms, and used proprietary cleaning solutions to scrub the stained floors and walls. In the end, it looked "Like it never even happened."

Green SERVPRO equipment spread out in otherwise empty school cafeteria

Cleaning After Storm Damage

When a tornado tore through the area towards the end of 2017, one local school had its gym roof torn off and significant water damage in other parts of the school. Our team set up equipment throughout the affected rooms to dry out the water. School was back in session after only a couple of days.

Dark water patches on red carpet

Water Damage in a Morganton Commercial Building

A local business recently suffered water damage, but SERVPRO was there to save the day. In the above photo, water pooled in the hallway. Our techs used our air movers and dehumidifiers to target the moisture before mold and other damage set in.

Large group of SERVPRO employees standing outside a building

Our Team Responds to Hurricane Florence

When Hurricane Florence slammed the coast of North Carolina, SERVPRO of Alexander & Caldwell Counties sent a team to assist with the storm cleanup. Pictured, our team gathers for the daily meeting to review the next steps.

SERVPRO vehicles lined up on wet under a dark, cloudy sky

We Responded to Hurricane Florence

We sent a response team to help with the recovery in Wilmington, NC after Hurricane Florence caused significant damage. In the above photo, our trucks are lined up and readied to be deployed.

Large machine with gray front labeled "esporta"

Esporta Soft Contents Cleaning Technology

This is our Esporta Washing System, which is housed in our textile cleaning facility. This super powerful machine can clean 90% of soft contents (including clothes, stuffed animals, leather, and many others)! This is just one of several technologies we use to clean and restore your belongings!

Several people wearing hard hats and vests standing at a construction site

We Responded to Storm Damage

When a storm's heavy rains flooded an under-construction building, our large loss team was quick to respond. We worked in shifts around the clock so the construction crew could resume its work after just a couple of days. 

SERVPRO vehicles arranged on a race track

Large Loss Response at Martinsville Speedway

When heavy rains fell in parts of Virginia earlier in 2018, our team was called in to help Martinsville Speedway, which had heavy flooding. Our team was quickly deployed and worked day and night to get them operational once again! In this picture, our team had a chance to drive on the track--a rare opportunity!

Mitigating Water Damage

When your home or business suffers from water damage, our team will arrive with a few of our green air movers! We strategically place them to increase air circulation and dry affected areas. We have a few other tools we use to make it "Like it never even happened."

Visiting Philadelphia After Training

A few of our employees went out of state to receive additional training so we can better serve our customers! Before they came back, they spent some time at historical locations in Philadelphia!

Fire Damage at Nearby College

When a major fire damaged parts of a nearby college, our large loss team was called in. Pictured above is where the fire started. In just a few months, the school was back to normal and it looked "Like it never even happened."

Mold Remediation in Lenoir, NC

A customer called us about mold that ravaged the basement of his home. A team of our SERVPRO heroes arrived in their signature green truck to make it "Like it never even happened."

Tornado Damage in Lenoir, NC

We got a call from a potential client about a tree that had fallen on their house during a tornado. Our team came out to inspect, but the homeowner fortunately got away with only some minor cosmetic damage. If the tree had damaged their home, we would have made it "Like it never even happened."

Employee Appreciation Lunch

We like to tell our employees how much their efforts mean to us, so we held an employee appreciation lunch in front of one of our warehouses. All of our employees got to take a break and eat some food from the grill!

Taylorsville Mold Patches

The mold growth shown in this Taylorsville home resulted from condensation within the apron holding the a/c duct work. Extensive clean up by SERVPRO techs can resolve this problem and restore the structure to its preloss condition.

Taylorsville Insurance Agency Needs Water Damage Work

Fortunately, this insurance office in Taylorsville had adequate coverage to pay for the water removal and restoration required in its office. SERVPRO techs removed the saturated carpet, removed the water and seen are several drying devices to capture the remaining water vapor from the air.

Taylorsville Insurance Agency Needs Water Damage Work

Fortunately, this insurance office in Taylorsville had adequate coverage to pay for the water removal and restoration required in its office. SERVPRO techs removed the saturated carpet, removed the water and seen are several drying devices to capture the remaining water vapor from the air.

Fire Damage – Taylorsville Home

Fire damage at this Taylorsville home was caused by an electrical fire on the water heater. The photo shows all the smoke and soot damage that the fire caused. We cleaned up the soot and treated the smoke odor that the owner never thought would go away. They were quite happy with the results.

Water Damage in a Taylorsville Large Office

A broken water line wetted a portion of the commercial carpet in the Taylorsville office environment. Wet-vacs and special hand wands suctioned off the small amount of standing water. SERVPRO techs can then remove the lingering moisture with air movers and dehumidifiers. We skillfully work around the office staff and removed the equipment the following morning before the start of business.

Storm Damage – Lenoir

Storm damage in Lenoir and the surrounding areas could have large loss disasters. When large loss disasters take place, SERVPRO has tractor-trailers equipped and prepared to respond on a moments notice.

Water Damage from a Break

The old cast iron supply line cracked and deposited a large amount of water on the tile flooring that also saturated the lower level of the drywall walls. The removal of the non-salvageable paneling was required before the drying service could begin.

Commercial Water Damage – Lenoir Municipal Building

Commercial water damage to this Lenoir Municipal building was caused by a broken water line in between the walls that fed a water fountain. As you can see in the photo, it caused quite a bit of water damage to the drywall. There was also water on the floor which we quickly cleaned up. The photo shows the air movers and dehumidifiers working to help dry the area and bring the air quality into acceptable ranges.

Storm Damage – Taylorsville

Storm damage at this Taylorsville home involved a large tree branch being blown down on the roof of the house. SERVPRO of Alexander and Caldwell Counties was chosen to remove the tree limb and provide tarps for the roof of the house. We also remediated the water damage and arranged for the roof to be repaired.

Taylorsville Mold Attack in Attic

The attic area of this home was highly infested with mold because of excess moisture. We contained this area with poly sheeting to seal any spores and mold from infiltrating down into the garage area during the mold remediation.

Fire Damage at Lenoir Business

Fire damage at this Lenoir business began with an electrical fire in a clothes dryer used at the firm. The fire was contained, but the smoke, soot and odor damage were challenging. SERVPRO products and procedures including the use of air scrubbers saved the day and corrected the odor problem. If fire damage impacts your home or commercial facility, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070. We proudly offer 24-hour emergency service, and we are equipped to deal with any size disaster.

Bethlehem Commercial Water Damage

The overhead sprinkler system went off and then stayed on, for almost one hour. The water wetted the carpeting but spared the walls and soft-tiled ceiling. Our SERVPRO technicians quickly vacuumed up the water, removed several sections of floor coving, and then placed our drying equipment to salvage the flooring. This real estate office and learning center were ready for business.

Water damage – Morganton Office

Water damage at this Morganton office was a result of a water pipe bursting in the ceiling. We provided water damage cleanup and removed the fallen ceiling tiles and insulation. The area was dried and dehumidified before replacing the insulation and ceiling tiles. The building manager and business owners were very complimentary about our technicians and their work. WE appreciate their comments. If water damage slows your fast paced business, call SERVPRO of Alexander & Caldwell Counties 24/7 at (828) 396-1070. We will work around-the-clock to get you back on the fast track.

Flood Damage – Granite Falls Office

Flood damage at this Granite Falls office resulted from a plumbing failure in the restroom after business hours. When the staff arrived at work the following morning, they found the hallways and individual offices flooded. We were called immediately as the source of the water damage was unclear. SERVPRO technicians located the broken pipe and sealed it off for repair. We rushed water removal equipment into the offices to clean up the flooding. We had the drying and dehumidifying equipment running before lunch. A skeleton staff of office workers were put back to work that same day as the drying process continued. A terrible problem had been met with an excellent solution. If flooding interrupts your normal business activity, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070. We provide 24-hour emergency service.