SERVPRO of Alexander & Caldwell Counties Employee Photos

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Maria Moore

Office Manager

Maria has been with SERVPRO since 2014. Leaving a career in banking, she now oversees everything from payroll to HR and everything in-between. She's an essential part of our operations.

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Kelly Rodriguez

Office Admin - Accounts Payable

Kelly has worked with us since 2016. Previously serving in our fire department, she now plays a large role in accounts payable. She helps ensure all of our contractors and partners are paid!

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Amber Clark

Office Admin - Accounts Receivable

Amber started with us back in 2015. In her role, she makes sure we get paid for all the jobs we do! Her hard work makes everything else possible.

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Carla Chandler

Dispatcher

Carla has worked with SERVPRO since 2013, and she has worked in different areas of the franchise. As a dispatcher, she handles and redirects jobs as they come in, but she also assists with other office tasks.

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Anna Lynam

Job File Coordinator

Anna joined our team in 2019 as one of our job file coordinators. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.

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Mandy Ogborn

Job File Coordinator

Mandy joined us in 2018. As a job file coordinator, her role is to ensure that job files are complete and compliant with 3rd-party vendor guidelines.

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Marsha Orman

Job File Coordinator

Having joined SERVPRO in 2014, Marsha plays a critical role in our operations. As a job file coordinator, she updates job files to make sure all steps and proper documents are completed.

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Stephanie Queen

Job File Coordinator

Stephanie has been with us since 2018, and she has quickly become an essential part of our operations. As a job file coordinator, it is her responsibility to ensure every job's files are complete and compliant with 3rd-party vendor guidelines!

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Tonya Dickens

Job File Coordinator

Tonya joined our team in 2019 as one of our job file coordinators. As part of her role, she ensures all of our jobs are complete and compliant with 3rd-party guidelines.

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Ralph Prestwood

Business Development Manager

As the Business Development Manager, Ralph is responsible for planning and organizing the franchise's marketing strategy. He joined us in 2017, and he brings plenty of experience and insight. Previously, he directed the Caldwell County Chamber of Commerce after he left a career in real estate.

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Mike Richey

Commercial Business Development Representative

Mike is one of our Business Development Representatives. He has been with SERVPRO since 2014, but he also has a rich professional background. Mike has a strong commitment to the community, where he specializes in building relationships with commercial businesses.

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Mike Casey

Business Development Representative

Mike has been one of our Business Development Reps since 2017. He meets with customers and local leaders in the community to ensure their needs are met. Prior to working here, he owned a car dealership and was even a sales/marketing representative for the Morganton Herald.

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Sara Wert

Business Development Representative

Sara joined our team in 2019, though she has an extensive background in community involvement. She works with local events and professionals to spread the word about our services!

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James Nagy

Marketing Coordinator

James started with us in 2017. He manages everything from our company videos to our social media to this website. Before he joined, James worked as the marketing manager for a security company.

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Kyle Jacumin

Operations Manager

Kyle first joined SERVPRO in 2010. He oversees all of the departments in the production team and ensures we can make each customer's disaster "Like it never even happened."

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Adam Brown

Production Manager

After joining our team in 2017, Adam has gone through SERVPRO's rigorous training and certifications process. He started as a crew chief, but he's now one of our production managers for the water department.

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Randy Steele

Production Manager

Randy rejoined our team in 2019 after having previously worked for us before his retirement in 2017. As a production manager, he ensures his team packs out, cleans, and stores our customers' items during the restoration process.

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Tammy Gragg

Production Manager

Tammy has been with us since 2011. Though she's served many roles, she currently manages our fire restoration department. This includes our textiles and packout services!

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Thomas Schronce

Production Manager

Thomas joined our team in 2018, but he brings years of experience in the restoration industry. In his role, he manages our mold, biohazard, and HVAC cleaning department!

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Victor Peralta

Production Manager

Victor joined our team in 2016, and he has gone through rigorous training and certifications. He was crew chief for a couple of years before becoming on of the production managers for our water department!

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John Hert

Logistics Supervisor

John joined our team in 2019. As our logistics supervisor, he manages the logistics within our contents department. He ensures customers' affected items are transported back to our warehouse to be cleaned and stored.

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Beth Lawrence

Project Manager

Beth has worked with us since 2013. She has served multiple roles during her tenure, but she currently works in our repair to help customers restore their home or business after they have a disaster.

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Brian Hughes

Project Manager

Brian joined our team in 2018. As a project manager focused on the repair department, he's responsible for overseeing the completion of our repair work. He comes to us with plenty of experience!

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Andrew Harris

Crew Chief

Andrew joined our team in 2019. As a crew chief, he manages a team of technicians to extract and mitigate water damage. He's on the front lines making any water damage "Like it never even happened."

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Ingrid Lainez

Crew Chief

Ingrid joined our team in 2014. Ingrid serves a unique role as the manager of our textiles department. She leads a team that cleans, deodorizes, and returns damaged soft contents to our customers.

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Jonathan Lee

Crew Chief

Jonathan joined our team in 2018. He was one of our technicians before becoming one of our trained and certified crew chiefs! He plays a critical role in the cleanup and restoration process.

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Josh Yelton

Crew Chief

Josh joined our team in 2018. He started as one of our technicians, but he is now trained and certified as one of our crew chiefs. He plays an essential role in the cleanup and restoration process!

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Leslie Schronce

Crew Chief

Leslie joined our team in 2019, but she has plenty of experience working in the disaster restoration industry. As a crew chief, she specializes in mold remediation, but she helps any customer with damage!

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Mike Hadley

Crew Chief

Mike has been with SERVPRO since 2013, and he's highly trained and certified. As a crew chief, he ensures his team successfully cleans up disasters. Mike specializes in mold remediation and biohazard cleanup!

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Chuck Mort

Production Technician

Chuck joined our team in 2019. As a production technician, he works alongside our crew chiefs and other technicians to help restore homes and businesses after a disaster.

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David Brawley

Production Technician

David has been with us since 2016, and he is highly qualified. He works with the repair department to make sure property damage is "Like it never even happened."

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Derrick Crisp

Production Technician

Derrick joined our team in 2019 as one of our technicians. He works with our crew chiefs and other technicians to clean up and restore homes with fire and water damage!

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Donald Hudson

Production Technician

Donald has worked as one of our subcontractors for many years, but he officially joined our team in 2019! He specializes in our repair department, so you'll find him repairing your home after the cleanup process is complete!

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Jeffrey Peralta

Production Technician

Jeffrey joined our team in 2019. He's worked in a couple of different departments, and he's worked closely with several of our crew chiefs. He helps make any damage "Like it never even happened."

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Jerry Johnson

Production Technician

Jerry joined our team in 2019. As a technician, he works alongside our crew chiefs and other technicians to clean up water damage in local homes and businesses.

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Kaitlyn Medina

Production Technician

Kaitlyn joined our team in 2019. As a production technician, she cleans customers' belongings after they have a disaster. She plays an essential role in making it "Like it never even happened."

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Karen Hartzog

Production Technician

Karen joined our team in 2013. She has served in many roles, but she is currently one of our technicians. She specializes in the packout process, which is when we carefully inventory and store our customers' belongings for the duration of the restoration process.

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Leyda Mendoza

Production Technician

Leyda joined our team in 2016. As a technician, she cleans up and restores homes and commercial properties that have been affected by a disaster. She ensures any disaster is "Like it never even happened."

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Maciel Riquene

Production Technician

Maciel joined our 2019, but she has past experience in the restoration industry. As a technician, she works with the rest of our crew to clean up and restore damages after a disaster.

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Maribel Peralta

Production Technician

Maribel joined us in 2016, and she quickly proved herself to be an asset. As a technician, she works with her team to make any fire damage "Like it never even happened."

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Maricruz De La Riva

Production Technician

Maricruz officially joined our team in 2018, but she brings past experience with SERVPRO. As a technician, she assists with the day-to-day tasks needed to clean and restore our customers' belongings.

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Richard Hemphill

Production Technician

Richard has been with SERVPRO since 2011. He has worked with different departments over the years, but he currently works in our repair department. He plays an important part of the restoration process!

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Shandee Patton

Production Technician

Shandee has been with us since 2017. She specializes in our packout process, so she is responsible for inventorying and boxing customers' contents to be cleaned and/or stored for the duration of our restoration services.

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Stella Gragg

Production Technician

Stella joined us in 2018. She and her team are responsible for sorting and cleaning a customer's contents after they have a disaster. She's a critical part of the restoration process!

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Brent Jarvis

Estimator

Brent joined our team in 2019 after retiring as an insurance adjuster. As an estimator, visits jobs, scopes the damages, and generates an estimate for the cost of our services!

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Clinica Reel

Estimator

Clinica has been with us since 2011. As an estimator, she scopes out jobs and calculates an estimate for the total cost of our services. She is certified and highly trained!

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John Kamstra

Estimator

John has worked with us since 2016, after leaving a career as an insurance adjuster. As an estimator, he scopes out damaged properties and calculates an estimate for the necessary services.

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Joshua Barritt

Estimator

Josh started with us in 2017 as our water production manager, and he quickly became an important asset. He is now one of our estimators, specializing in the repairs side of our operations!

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Jamie Perkins

Warehouse Manager

Jamie joined us in 2018. As the warehouse manager, she's essential in ensuring our warehouse, vehicles, and Large Loss trailer are always stocked and ready. She plays an important part in our success!

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Billy Pugliese, Jr.

Warehouse Technician

Bill has been with us since 2017, and he has already proven himself to be an asset. As a warehouse technician, he is responsible for making sure our team is always supplied and ready to go whenever disaster strikes!

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David Absher

Warehouse Technician

David has been with our franchise since 2009. He served as a crew chief for many years, but he now runs our supplies warehouse and assists with jobs as needed!