SERVPRO of Alexander & Caldwell Counties Employee Photos

Ralph Prestwood

Business Development Manager

As the Business Development Manager, Ralph is responsible for planning and organizing the franchise's marketing strategy. He joined us in 2017, and he brings plenty of experience and insight. Previously, he directed the Caldwell County Chamber of Commerce after he left a career in real estate.

Mike Richey

Business Development Representative

Mike is one of our Business Development Representatives. He has been with SERVPRO since 2014, but he also has a rich professional background. Mike has a strong commitment to the community, where he specializes in building relationships with commercial businesses.

Mike Casey

Business Development Representative

Mike has been our Business Development Rep. for Burke County since 2017. He meets with customers and local leaders to ensure their needs are met. Prior to working here, he owned a car dealership and was even a sales/marketing rep. for the Morganton Herald.

James Nagy

Marketing Coordinator

James started with us in 2017. He manages everything from our company videos to our social media to this website. Before he joined, James worked as the marketing manager for a security company.

Maria Moore

Office Manager

Maria has been with SERVPRO since 2014. Leaving a career in banking, she now oversees everything from payroll to HR and everything in-between. She's an essential part of our operations.

Gail O'Brien

Office Admin - Accounts Payable and HR

Gail has been with us since 2015. She processes important paperwork, makes sure our staff are paid, and helps make sure our operations continue!

Amber Clark

Office Admin - Accounts Receivable

Amber started with us back in 2015. In her role, she makes sure we get paid for all the jobs we do! Her hard work makes everything else possible.

Kelly Rodriguez

Repair Admin

Kelly has worked with us since 2016. Previously serving in our fire department, she now assists both the repair and accounting departments. Her role is essential to making it "Like it never even happened."

Carla Chandler

Dispatcher

Carla has worked with SERVPRO since 2013, and she has worked in different areas of the franchise. As a dispatcher, she handles and redirects jobs as they come in.

Marsha Orman

Job File Coordinator

Having joined SERVPRO in 2014, Marsha plays a critical role in our operations. As a job file coordinator, she updates job files to make sure all steps and documentation are completed.

Stephanie Queen

Job File Coordinator

Stephanie has been with us since 2018, and she has quickly become an essential part of our operations. As a job file coordinator, it is her responsibility to ensure every job's files are complete and compliant with 3rd-party vendor guidelines!

Mandy Ogborn

Job File Coordinator

Mandy joined us in 2018. As a job file coordinator, her role is to ensure that all job files from the fire department are complete and compliant with 3rd-party vendor guidelines.

Kyle Jacumin

Operations Manager

Kyle first joined SERVPRO in 2010. He oversees all of the departments in the production team and ensures we can make each customer's disaster "Like it never even happened."

Joshua Barritt

Production Manager - Water Department

Josh manages the employees in the water department. He started in 2017, and he quickly became an important asset in making water damage "Like it never even happened."

Thomas Schronce

Production Estimator - Water Department

Thomas joined our team in 2018, bringing years of experience in the restoration industry. In his role, he inspects mold damages and HVAC systems to write estimates for our mold remediation and duct cleaning services!

David Absher

Senior Crew Chief - Water Department

David has been with our franchise since 2009. As a crew chief, he makes sure that his team cleans up and dries areas affected by water damage. He has years of experience and is highly certified.

Mike Hadley

Crew Chief - Water Department

Mike has been with SERVPRO since 2013, and he's highly trained and certified. As a crew chief, he ensures his team successfully cleans up and dries water damage. Mike also specializes in treating mold growth.

Victor Peralta

Crew Chief - Water Department

Victor joined our team in 2016, and he has gone through rigorous training and certifications. As a crew chief, he makes sure his team successfully cleans up and dries water damage.

Adam Brown

Crew Chief - Water Department

After joining our team in 2017, Adam has gone through SERVPRO's rigorous training and certifications process. As a crew chief, he ensures his team successfully cleans up and dries after water damage.

Andrew Harris

Crew Chief - Water Department

Andrew joined our team in 2019. As a crew chief, he manages a team of technicians to extract and mitigate water damage. He's on the front lines making any water damage "Like it never even happened."

Jimmy Baugess

Crew Chief - Water Department

Jimmy joined us in 2018. In his role as crew chief, he is responsible for demolition following water and mold damage. He also has experience in and assists with repairs!

Lauren Clark

Production Technician - Water Department

Lauren has been with us since 2015 and has obtained high-quality training and certifications. As a technician, her role is to assist the crew chief to clean up and dry water damage.

Jonathan Lee

Production Technician - Water Department

Jonathan joined our team in 2018. As a technician, he assists the crew chief in drying water-damaged homes and making it "Like it never even happened!"

Richard Hemphill

Production Technician - Water Department

Richard has been with SERVPRO since 2011. He previously worked in our repair department, but he now works in our water department. In his role, he helps us dry and restore water-damaged homes and businesses.

Josh Yelton

Production Technician - Water Department

Josh joined our team in 2018. As a technician, he works with one of our crew chiefs to dry and restore water-damaged homes and businesses.

Tammy Gragg

Production Manager - Fire Department

Tammy has been with us since 2011. Though she's served many roles, she currently manages our fire restoration department. This includes our textiles and packout services!

John Kamstra

Production Estimator - Fire Department

John has worked with us since 2016, after leaving a career as an insurance adjuster. As an estimator, he scopes out fire-damaged properties and calculates an estimate for the necessary services.

Karen Hartzog

Contents Warehouse Manager

Karen joined our team in 2013. As the Contents Warehouse Manager, it is her responsibility to ensure that customers' belongings are cleaned and organized so that they may be returned to customers in their preloss condition!

Ingrid Lainez

Crew Chief - Fire Department

Ingrid joined our team in 2014. Ingrid serves a unique role as manager of our textiles department. She leads a team that cleans, deodorizes, and returns damaged soft contents to our customers.

Stella Gragg

Crew Leader - Fire Department

Stella joined us in 2018. She and her team are responsible for sorting and cleaning a customer's contents after they have a disaster. She's a critical part of the restoration process!

Leyda Mendoza

Crew Leader - Fire Department

Leyda joined our team in 2016. As a crew leader, she makes sure her team cleans fire-damaged properties to make it "Like it never even happened."

Maribel Peralta

Crew Leader - Fire Department

Maribel joined us in 2016, and she is now one of our crew leaders. She makes sure her team makes fire damage "Like it never even happened."

Adam Pyatte

Crew Leader - Fire Department

Adam has been with us since 2016, and he has proven himself to be a strong asset. In the fire department, he handles the logistics to ensure everything is where it needs to be for the job!

Maricruz De La Riva

Textiles Technician - Fire Department

Maricruz officially joined our team in 2018, but she brings past experience with SERVPRO. As a technician, she assists with the day-to-day tasks in the textiles department.

Shandee Patton

Packout Technician - Fire Department

Shandee has been with us since 2017. As a packout technician, she is responsible for inventorying and boxing customers' contents to be cleaned and/or stored for the duration of our restoration services.

Kaitlyn Medina

Production Technician - Fire Department

Kaitlyn joined our team in 2019. As a production technician, she cleans customers' belongings after they have a disaster. She plays an essential role in making it "Like it never even happened."

Beth Poarch

Production Manager - Repair Department

Beth has worked with us since 2013. She has served multiple roles during her tenure, but she currently manages our repair department to help customers restore their home or business after they have a disaster.

Brian Hughes

Project Manager - Repair Department

Brian joined our team in 2018. As a project manager in the repair department, he's responsible for overseeing the completion of our repair work. He comes to us with plenty of experience!

Clinica Reel

Production Estimator - Repair Department

Clinica has been with us since 2011. As an estimator, she scopes out repair jobs and calculates an estimate for the total cost of our services. She has shown incredible determination and commitment!

David Brawley

Crew Chief - Repair Department

David has been with us since 2016, and he is highly qualified. He makes sure his team fixes up your damaged property to make it "Like it never even happened."

Chris Carswell

Crew Chief - Repair Department

Chris has been one of our hardworking crew chiefs since he joined us in 2014. He makes sure his team repairs damaged properties after disaster strikes!

Jamie Perkins

Warehouse Manager - Facilities/Supplies Dept.

Jamie joined us in 2018. As the warehouse manager, she's essential in ensuring our warehouse, vehicles, and Large Loss trailer are always stocked and ready. She plays an important part in our success!

Bill Pugliese, Jr.

Resource Technician - Facilities/Supplies Dept.

Bill has been with us since 2017, and he has already proven himself to be an asset. As a resource technician, he is responsible for making sure our team is always supplied and ready to go whenever disaster strikes!