SERVPRO of Alexander & Caldwell Counties Employee Photos

Our Team

Meet the team at SERVPRO of Alexander and Caldwell Counties! At almost 9 years of service and nearly 50 employees (and growing), we can handle any-sized loss!

Ralph Prestwood

Business Development Manager

As the Business Development Manager, Ralph is responsible for planning and organizing the franchise's marketing strategy. He joined us less than a year ago, but he has plenty of experience and insight. Previously, he directed the Caldwell County Chamber of Commerce after he left a career in real estate.

Mike Casey

Business Development Representative

Mike is one of our Business Development Representatives. He meets with customers and local leaders to ensure their needs are met. Mike has been with us for a year, but he already has a strong sense of community involvement. Prior to working here, he owned a car dealership and was even a sales/marketing rep. for the Morganton Herald.

Mike Richey

Business Development Representative

Mike is one of our Business Development Representatives. He has been with SERVPRO for over 3 years, but he also has a rich professional background. Mike has a strong commitment to the community, where he specializes in building relationships with commercial businesses.

James Nagy

Marketing Coordinator

James was recently brought on to manage the franchise's online presence. He manages everything from social media to the website. Before he joined, James worked as the marketing manager for a security company.

Maria Moore

Office Manager

Maria has been with SERVPRO of Alexander and Caldwell Counties for over 3 years. Leaving a career in banking, she now oversees everything from payroll to HR and everything in-between. She's an essential part of our operations.

Gail O'Brien

Office Admin - Accounts Payable and HR

For over 2 years, Gail has processed important paperwork, made sure our staff are paid, and helped make sure our operations continue!

Amber Clark

Office Admin - Accounts Receivable

For nearly 3 years, Amber has made sure we get paid for all the jobs we do! Her hard work makes everything else possible.

Carla Chandler

Dispatcher

Carla has worked with SERVPRO for nearly 5 years, and she has worked in different areas of the franchise. As a dispatcher, she handles and redirects jobs as they come in.

Marsha Orman

Job File Coordinator

Now with SERVPRO for 4 years, Marsha plays a critical role in our operations. As a job file coordinator, she updates job files to make sure all steps and proper documents are completed.

Stephanie Queen

Job File Coordinator

Stephanie has only been with us for several months, but she has quickly become an essential part of our operations. As a job file coordinator, it is her responsibility to ensure every job's files are complete and compliant with 3rd-party vendors!

Kyle Jacumin

Operations Manager

Now with SERVPRO for 8 years, Kyle oversees all of the departments in the production team. His direction ensures we can make each customer's disaster "Like it never even happened." Before joining SERVPRO, he worked as a restaurant manager.

Joshua Barritt

Production Manager - Water Department

Josh manages the employees in the water department. Although he just recently started, Josh has already shown the drive and initiative the shape his team.

Jose Ortiz

Production Estimator - Water Department

Jose has worked with us for over 5 years. As an estimator, he scopes out affected areas and judges the estimated cost of service for water damage.

David Absher

Senior Crew Chief - Water Department

David has been with our franchise the longest--8 years. As crew chief, he makes sure that his team cleans up and dries areas affected by water damage.

Mike Hadley

Crew Chief - Water Department

Mike has been with SERVPRO for well over 4 years, and he's highly trained and certified. As a crew chief, he ensures his team successfully cleans up and dries water damage.

Adam Brown

Crew Chief - Water Department

Adam has only been with us for a few months, but he's gone through SERVPRO's rigorous training and certifications process. As a crew chief, he ensures his team successfully cleans up and dries after water damage.

Victor Peralta

Crew Chief - Water Department

Victor has worked with us for over 2 years and has gone through rigorous training and certifications. As a crew chief, he makes sure his team successfully cleans up and dries water damage.

Rocky Bristol

Crew Chief - Water Department

Now with SERVPRO for nearly 5 years, Rocky is an experienced and qualified crew chief. Though he is part of the water department, Rocky specializes in duct cleaning!

Brent Watts

Production Technician - Water Department

Brent has been part of the team for over a year. He has gone through SERVPRO's rigorous training and certifications process, so he's always ready to help!

Colby Burns

Production Technician - Water Department

Colby has been with us for a few months, but he's already gone through SERVPRO's rigorous training and certifications process. He's always ready to help!

Lauren Clark

Production Technician - Water Department

Lauren has been with us for over 2 years and has obtained high-quality training and certifications. She is always here to help!

Tammy Gragg

Production Manager - Fire Department

Tammy has been with us for over 6 years, one of our first employees. She currently manages our fire restoration department, where she brings drive and ambition every single day!

John Kamstra

Production Estimator - Fire Department

John has worked for us for over 2 years, after leaving a career as an insurance adjuster. As an estimator, he scopes out fire-damaged properties and calculates an estimate for the necessary services.

Karen Hartzog

Contents Warehouse Manager

Karen has worked for us for over 5 years. As the Contents Warehouse Manager, it is her responsibility to ensure that customers' belongings are cleaned and organized so that they may be easily returned to the customer in its preloss condition!

Ingrid Lainez

Crew Chief - Fire Department

Ingrid has been with us for over 3 years. She leads a crew responsible for cleaning textiles and other fire-damaged possessions.

Leyda Mendoza

Crew Leader - Fire Department

Leyda has been with us for over a year now. She makes sure her team cleans fire-damaged properties to make it "Like it never even happened."

Maribel Peralta

Crew Leader - Fire Department

Maribel joined us over a year ago, and she is now one of our crew chiefs. She makes sure her team makes fire-damaged properties "Like it never even happened."

Robert Peare

Crew Leader - Fire Department

Robert has been a hard-working employee with us for over 3 years. He makes sure that each fire-damaged property is cleaned so it's "Like it never even happened."

Yazmin Lopez

Crew Leader - Fire Department

Yazmin has been with us for over 2 years. She's highly trained and makes sure each fire-damaged property is "Like it never even happened."

Luis Rivera Lugo

Production Technician - Fire Department

Luis joined us a few months ago, but he's already highly trained and ready to help whenever disaster strikes.

Shandee Patton

Production Technician - Fire Department

Shandee has been with us for less than a year, but she has proven to be a hard worker and is ready to help whenever disaster strikes. She'll help make it "Like it never even happened."

Beth Poarch

Production Manager - Repair Department

Beth has worked with us for nearly 5 years. She has worked in different areas of the franchise, but she now manages the repair department.

Kelly Rodriguez

Repair Admin

Kelly has worked with us for over 2 years. Previously serving as a crew chief in our fire department, she now assists the repair and accounting departments. Her role is essential to making it "Like it never even happened."

Clinica Reel

Production Estimator - Repair Department

Clinica has been with us for almost 7 years. As an estimator, she scopes out repair jobs and calculates an estimate for the total cost of our services. She has shown incredible determination and commitment!

Eric Hershberger

Production Estimator - Repairs Dept.

Eric is one of the estimators for our repair department. He previously served as our Business Development Rep. for Alexander & Caldwell Counties. Over his 6 years of service, he has worked in nearly all areas of the business!

David Brawley

Crew Chief - Repair Department

David has been with us for a little over a year, but he is highly qualified. He makes sure his team fixes up your damaged property to make it "Like it never even happened."

Chris Carswell

Crew Chief - Repair Department

Chris has been one of our hardworking crew chiefs for the past nearly 4 years. He makes sure his team repairs damaged properties after disaster strikes, so it's "Like it never even happened."

Adam Pyatte

Resource Technician - Facilities/Supplies Dept.

Adam has been with us for over a year, and he has proven himself to be a strong asset. He helps ensure that the franchise is stocked, organized, and ready to go!

Bill Pugliese, Jr.

Resource Technician - Facilities/Supplies Dept.

Bill has been with us for a few months, and he has already proven himself to be an asset. As a resource technician, he is responsible for making sure our team is always supplied and ready to go whenever disaster strikes!