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Fire & Water - Cleanup & Restoration

Archived Blog Posts

3 Tips for Enduring a Winter Storm

2/6/2019 (Permalink)

Storm Damage 3 Tips for Enduring a Winter Storm When temperatures drop below freezing, pipes are at risk of freezing and bursting, such as in the image above!

This winter has seemed particularly brutal with its record-breaking snowstorm, below-freezing temperatures, and the occasional ice storms. These events have caused distress and induced damage on properties throughout Alexander and Caldwell Counties. While a winter storm can be disruptive, there are some things you can do to minimize the impact and endure it.

  1. Assemble an Emergency Survival Kit. You never know how long a storm could keep you cooped up, which is why it’s best to prepare for the worst. Your kit should plan for all sorts of contingencies—lack of heat, power outages, and more. You can find a helpful inventory list on the Center for Disease Control’s official website.

  1. Stay Off the Roads. In some cases, it might not be feasible to stay home, but if the roads are treacherous, it’s best to stay off the roads. If you must drive, go slow and avoid backroads.

  1. Be Wary of Frozen Pipes. When temperatures drop below freezing, exposed or poorly insulated pipes are at risk of freezing. Know how to thaw frozen pipes and be prepared to react should they burst. They’re more than just an inconvenience—they can lead to some significant damage.

Although spring is approaching, weather can be relatively unpredictable. In the event of another winter storm, be sure to follow the above tips and be prepared to wait it out. But if your property sustains storm-related damage, you can call SERVPRO of Alexander & Caldwell Counties at any time!

Celebrating 10 Years of Service

1/22/2019 (Permalink)

Why SERVPRO Celebrating 10 Years of Service Owners Kim & Randy Williams pose in front of one of their SERVPRO vehicles—one of many they've acquired over their 10 years in business.

When a business first opens its doors, there’s always a degree of uncertainty—uncertainty about success, the future, and whether or not it was the right thing to do. Owners Kim and Randy Williams had those same feelings when they decided to start their own SERVPRO franchise at the beginning of 2009. When SERVPRO of Alexander & Caldwell Counties first opened its doors, it just was them and one other employee at the height of a devastating recession.

Although it was a slow start, they took every job and treated their customers with compassion and respect, and later that year, they hired another employee. Their efforts then began to take shape, and after some momentum, they had the opportunity to purchase the franchise in Burke County in 2011. A similar opportunity presented itself in 2015 when both franchises in Catawba County were up for sale.

Now this year, SERVPRO of Alexander & Caldwell Counties is celebrating its 10 anniversary. After overcoming many obstacles, we have grown into a large team of around 50 employees that has the capability to respond to any size disaster.

To those who have used our services in the past, we thank you for trusting us during a stressful time in your lives. And for those who are considering us, we hope we can earn your business should you ever need us.

Thank you to everyone who has helped us become the business we are today. We hope to continue serving you for many years to come!

3 Common Places to Find Mold in Your Home

1/9/2019 (Permalink)

Mold Remediation 3 Common Places to Find Mold in Your Home A burst pipe heavily affected many walls in this room. When it was left unattended for a few months, mold colonies grew exponentially.

Mold spores are everywhere—both in and out of your home. These spores aren’t often an issue, however, until they come into contact with moisture and begin to grow into colonies. Once this growth occurs, the colonies produce more spores and begin to consume the organic surfaces they reside on. Because moisture is essential for this growth, there are several places that commonly have mold growth.

  1. Window Sills. You’ve probably seen it before—moisture on your windows. As a result of condensation, water often collects along windows and drips down to the window sill. Unless this is addressed or dried consistently, it opens the opportunity for mold growth to occur.
  1. Bathtubs. Bathtubs are one of the most common places to find mold. Water—logically—is ever present, and when bathrooms are not well-ventilated, the moisture does not escape, which gives mold exactly what it needs.
  1. Location of Recent Water Damage. Water damages can occur to anyone—pipes burst, water heaters leak, toilets overflow, etc. But unless these damages are quickly addressed and properly handled, they can encourage mold growth.

Mold growth can be concerning, but it can be quickly remediated with the help of a professional mold remediation company. If you have or suspect you have mold, call SERVPRO of Alexander & Caldwell Counties today at (828) 396-1070!

Why Water Damage Should be Dried by a Water Mitigation Company

1/7/2019 (Permalink)

Water Damage Why Water Damage Should be Dried by a Water Mitigation Company One of our crew chiefs uses a moisture meter to detect moisture levels, which allows us to find hidden moisture!

Water damage is both an inconvenience and a destructive force, often causing a lot of damage. Of course, it can also be expensive, even with insurance. While many would opt to clean and repair water damage on their own if they could, it’s quite the risk. That’s why we urge you to call your local water mitigation company.

Mold Growth

One of the main reasons you should have a professional disaster restoration company dry your water damage is because remaining moisture can encourage mold growth. The faster water damage is dried, the lower the odds you’ll have mold. That’s why our technicians will also apply an antimicrobial spray—to inhibit potential mold growth.

Hidden Moisture

Depending on where water damage occurs, it’s possible that water was absorbed or got behind materials. For example, in many instances, water will get behind walls or under flooring where it cannot be seen by the naked eye. A professional disaster restoration company, however, can use moisture meters and other specialized equipment to detect high levels of moisture and determine areas that need to dry.

Your Local Disaster Restoration Company

Water damage can disrupt lives, but by calling in professionals immediately, you can mitigate the impact it has over the long term. If you have water damage and live in the Lenoir, NC area, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070!

Easy Ways to Prevent Rain Damage

12/28/2018 (Permalink)

Storm Damage Easy Ways to Prevent Rain Damage Rain might be a natural part of life, but it can cause a lot of destruction!

Rain happens all the time, and while it’s sometimes needed, it can also cause major damage. In fact, we often get calls from home and business owners after a rainstorm because their property has sustained flooding. Fortunately, a little preparation can prevent a lot of damage!

  1. Clean out your gutters. Your gutters are your first line of defense against flooding, but if they are not cleared, rain can overflow and become a problem. Regular cleanings will help prevent this buildup and allow your gutters to work properly.

  1. Repair any roof damage. In many instances, rainwater gets in through cracks in the roof, which creates a major problem. If you notice or know of any weaknesses in your roof, have it addressed immediately.

  1. Ensure your doors and windows are closed. This may seem like one of the most obvious steps you can take, but it’s commonly overlooked. Before a storm arrives, ensure all openings are shut so rain cannot easily enter your home or building.

There are many steps you can take to prevent rain damage, but the steps above are some of the simplest. If you do have flooding from rain, we can make it “Like it never even happened” if you call us today at (828) 396-1070!

Why Do I Have Mold in My Home?

12/26/2018 (Permalink)

Mold Remediation Why Do I Have Mold in My Home? Mold can grow in many places, but it only becomes a problem once moisture is present!

Many homeowners take care of their home to ensure they don’t have damage or other issues. So some are surprised to find mold growing in their bathroom, on their food, or in other places around their home. In case you’ve ever wondered how mold got in your home, we’ll explain!

Why is Mold in My Home?

The truth is, mold spores have always been in your home. In fact, mold spores are found virtually everywhere—indoors and outdoors. But because they are so small, they cannot be seen by the naked human eye. They are also dormant in this state, meaning they are not actively growing.

But these spores can activate under the right conditions, which is what causes the mold colonies you might see in your home. In order for the conditions to be right, mold needs moisture and organic material (food). Because organic material is usually readily available, spores usually activate once moisture is present. That’s why mold remediation specialists will look for a water source to both determine the cause of the growth and ensure it is no longer fueling the mold.

If you have mold but don’t know of any water damage issues, you likely have one of these issues:

  • Hidden water leak
  • High humidity levels
  • Condensation

Contacting a Mold Professional

If you have mold, it’s best to contact a mold remediation company as soon as possible. While you might not have any health effects, it can cause structural damage over time. If you live in the Lenoir, NC area and need mold remediation experts, call SERVPRO of Alexander & Caldwell Counties.

3 Alarming Statistics Every Business Owner Should Know

12/19/2018 (Permalink)

Commercial 3 Alarming Statistics Every Business Owner Should Know According to FEMA, more than 40% of small businesses never reopen after having a disaster.

As a business owner, you have a lot on your plate—bills, maintaining operations, etc. While those are important, it’s also important to prepare for potential disasters that might impact your business. In fact, disasters can—and often do—strike when they’re least expected. So whether or not you’re prepared, you’ll want to keep these statistics in mind!

  1. According to FEMA, more than 40% of small businesses never reopen after having a disaster. As we mentioned, disaster often strikes when we least expect it. That’s why many businesses don’t have contingencies in place. As a result, many businesses fail or are unable to reopen at all.

  1. In a study conducted by the NFPA from 2007-2011, wet pipe sprinklers worked 90% of the time, and they were effective in 88% of those instances. Fires can occur at any time for a number of reasons. While there’s no guarantee how much damage one will cause, a sprinkler system can dramatically mitigate its impact. Be sure to install one if it’s feasible!

  1. FEMA reports that from 2006-2010, the average commercial flood claim was over $85,000. Disasters can be quite costly, which is why it’s recommended that you get the appropriate insurance. Even if flood insurance might not seem necessary, it’s highly recommended; you never know when you might need it!

There are a lot of facets to consider as a business owner, but if you can dedicate a just a little bit of your resources to disaster prevention, you are more likely to keep it running even after a disaster. If you do have a disaster, call SERVPRO of Alexander & Caldwell Counties today at (828) 396-1070!

Mold Removal vs Mold Remediation

12/18/2018 (Permalink)

Mold Remediation Mold Removal vs Mold Remediation Mold growth like this can get out of hand, but mold remediation services would take care of the problem!

When your home or business has mold, it’s your priority to address the issue and stop the growth. The issue is that when most people call companies to address the problem, they are solicited “mold removal” services. As a result, customers are set with false expectations and could end up paying more for services that are ineffective. That’s why you should be searching for a mold remediation company.

Mold Removal

The basic premise of mold removal is twofold:

  1. Your mold growth will be killed
  2. Other mold spores on your property will be removed

But the main problem with that premise is that mold spores are virtually everywhere—both indoors and outdoors. Even though we cannot see them, mold spores can remain dormant until they are activated by moisture. Because of the sheer number of them, however, it is impossible to completely remove them from your home. Even if it were, it would be incredibly expensive.

Mold Remediation

On the other hand, there’s mold remediation, which simply aims to treat and stop active mold growth. Because mold only becomes an issue when it’s active, the objective is to focus on growth. In addition to treating the mold, most mold remediation experts (such as ourselves) will also address any underlying moisture issues that might be instigating the growth.

For a look at our process, check out our mold remediation page.

Restoring Your Home

Mold is an issue many homes face, but it can be resolved fairly quickly with professional help. If you live in the Lenoir, NC area and know or suspect you have mold growth, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070!

3 Resources to Help with Fire Prevention

12/14/2018 (Permalink)

Fire Damage 3 Resources to Help with Fire Prevention If you take precautions before a fire breaks out, you can prevent a lot of damage!

Nobody wants their home to have a fire, but it happens virtually every day in Alexander & Caldwell Counties. Fortunately, fires can be prevented if precautions are taken, and these resources are dedicated to helping you do just that!

  1. Safehome.org’s Fire Prevention Guide. This brief guide is a nice, short resource for homeowners. It features quotes from experts, fast facts, and a few fire prevention tips. It’s a great guide for anyone curious about fire prevention!
  2. Ready.gov’s Home Fire Page. Ready.gov is honestly a great resource for any disaster-based event. They provide helpful information that covers everything from before, during, and after a fire breaks out. Be sure to check out their other pages as well!
  3. NFPA’s Resource Page. The National Fire Prevention Association has plenty of resources on their website. They have fact sheets, community toolkits, and more! If you need to learn about fire prevention, this is the place to go.

At SERVPRO of Alexander & Caldwell Counties, we believe that fire prevention education is important in our communities. But if you do have a fire and need our assistance, you can call us any time at (828) 396-1070!

What is an Emergency Ready Profile?

12/13/2018 (Permalink)

Commercial What is an Emergency Ready Profile? An ERP can help your business recover and resume operations quickly and efficiently!

According to FEMA, around 40% of businesses fail to reopen after a disaster. And to make things worse, the United States Small Business Administration found that over 90% of businesses close within 2 years of a disaster. But despite these alarming statistics, you can mitigate the impact of a disaster if you make preparations in advance. One of the easiest ways you can begin preparations is by creating an Emergency Ready Profile.

All of Our Business’ Vital Information

An Emergency Ready Profile (ERP) is a document comprised of all of your business’ vital information. It includes emergency contact information, utility shut-off locations, and other information you or your employees might need in an emergency situation.

Your local SERVPRO franchise will create an ERP for your business—free of charge! A representative will come in and ask a few questions, then get the necessary information regarding shut-offs and emergency exit points. The whole process should take no more than a few minutes of your time!

After your representative complies the documents, they will present both a physical and a digital copy of the ERP. And in some cases, they will give a copy to your local fire department to have for their own records.

Recovering Your Business

After a disaster, your priority should be to get your business back to its normal operations. Fortunately, an ERP allows you the opportunity to quickly respond and take crucial actions. So if you want to get an ERP for your business in the Lenoir or Taylorsville area, call SERVPRO of Alexander & Caldwell Counties today at (828) 396-1070!

3 Types of Damages a Thunderstorm can Cause

12/10/2018 (Permalink)

Storm Damage 3 Types of Damages a Thunderstorm can Cause Storms can cause all kinds of damage, but we're here to make it "Like it never even happened!"

Thunderstorms—at least in the Lenoir area—are generally pretty mild, and they aren’t often something we worry about. But after most storms, we get calls from customers whose homes have been damaged. That’s why it’s important to understand how a storm can impact your home or business!

  1. Flooding. One of the most common issues homeowners face after a thunderstorm is flooding. This is often caused by an open door/window, cracks in the structure, or a leak from the roof. It’s important that you regularly inspect your home for places water can intrude and seal them before it ever rains.

  1. Wind Damage. Depending on the strength of the wind, your property could suffer heavy damages. Make sure that any unrestrained objects or sick/dead trees near your home are removed before the storm ever arrives!

  1. Fire Damage. Although less likely than the other two, fire damage is still a real possibility during a thunderstorm. Whether due to a power surge due to lightning or some other factor, fires can occur during a storm. If you notice lightning, keep appliances and other devices unplugged unless it’s necessary!

Storms can cause a lot of damage, but preparedness can mitigate the potential impact. If you have storm damage and need a professional to restore your home or business, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070!

Fire Damage Q & A: Can I Clean the Damage on My Own?

12/7/2018 (Permalink)

Fire Damage Fire Damage Q & A: Can I Clean the Damage on My Own? One of our employees uses specialized cleaning chemicals to remove soot from a soot-covered door!

After a fire, you’ll want to clean your home and get your life back to normal. While your insurance and others may advise you to get a professional disaster restoration company (such as us) to restore your home, you may have some reservations. In fact, you may think that it would be best if you just cleaned it yourself. But that’s not always the case.

Can I Clean Up Fire Damage on My Own?

The short answer is that we highly advise against it. Though in some cases—depending on the type and extent of the damage—we may instruct you on how to clean the damage yourself, it’s incredibly unlikely. The soot produced by a fire is sticky and tends to slip into porous materials. If you attempt to clean your walls or furniture on your own, you are likely to make the damage worse; in some cases, we won’t even be able to fully restore the areas or materials you attempted to clean yourself.

If you have smoke or soot damage, we highly encourage you to refrain from touching anything until we’ve arrived and begun the cleaning process.

Faster to Any Size Disaster

At SERVPRO of Alexander & Caldwell Counties, we have helped many homes and businesses recover from fire damage over the last nearly 10 years. Our staff is qualified, and we use numerous techniques and chemicals to make it “Like it never even happened!”

SERVPRO of Alexander & Caldwell Counties at the Lenoir Christmas Parade

11/19/2018 (Permalink)

Why SERVPRO SERVPRO of Alexander & Caldwell Counties at the Lenoir Christmas Parade SERVPRO will be at the annual Lenoir Christmas Parade this year!

Before you know it, Christmas will be in Lenoir! In fact, you can mark your calendars for November 30—that’s the date for the annual Lenoir Christmas Parade! Every year, well over 100 Christmas-themed floats flow through downtown Lenoir, followed by the man of the hour: Santa Claus himself. And just like we’ve done for the past consecutive years, SERVPRO of Alexander & Caldwell Counties will join in the festivities.

This year, however, we’re not bringing our Large Loss trailer due to the size of the parade. Instead, we’ve invited a green celebrity and his animal friend to operate this year’s SERVPRO vehicle! We hope to see you at the parade, and we hope you have a very Merry Christmas!

Why You Should Hire SERVPRO of Alexander & Caldwell Counties

11/8/2018 (Permalink)

Why SERVPRO Why You Should Hire SERVPRO of Alexander & Caldwell Counties We have a team of over 50 employees who are ready to respond to any-size disaster!

When disaster strikes, you want to restore your home or business to its pre-disaster condition, which is why you hire a disaster restoration company. But in Alexander & Caldwell Counties, there are multiple restoration companies to choose from, one of them being SERVPRO of Alexander & Caldwell Counties. Why should you hire us? Below are just 3 reasons!

  1. We are the largest disaster restoration company in the region. There are multiple disaster restoration companies in the area, but after nearly 10 years, we have secured ourselves as the largest and most efficient. We have over 50 employees, hundreds of units of equipment, and we can handle anything from small damages to large-scale disasters!

  1. We have a full-scale textile-cleaning facility. If a fire or flood damages your clothes, rugs, or other textiles, they’re in good care. At SERVPRO of Alexander & Caldwell Counties, we have a fully operational, state-of-the-art textiles cleaning facility where we can completely restore damaged textiles. And our ESPORTA can clean even the softest materials, such as stuffed animals and blankets!

  1. We can handle any-size disaster. Sometimes major disasters can strike, causing large-scale damage to a home or business. Fortunately, SERVPRO of Alexander & Caldwell Counties is a Large Loss franchise, which is a status given by SERVPRO corporate that indicates our franchise has the size, skills, and capacity to clean large disasters. We’ve restored many commercial jobs, most notably Lees-McRae College after the fire in 2017 and some schools in Wilmington after Hurricane Florence!

We do our best to satisfy our customers and to contribute to our community. If you have fire damage, water damage, mold, or any other type of damage, you can call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070! We’ll make it “Like it never even happened!”

What is a Large Loss Response Team?

11/1/2018 (Permalink)

Why SERVPRO What is a Large Loss Response Team? As a Large Loss franchise, we are capable of making any large-scale disaster "Like it never even happened!"

SERVPRO of Alexander & Caldwell Counties has been around for nearly 10 years. During that time, we grew from a 3-man team to a growing, 50-employee operation. As we’ve grown in size, we’ve also gotten better at responding to disasters and helping customers get back on their feet even faster than before. That’s one of the reasons our franchise is part of the Large Loss Response Team.

What is a Large Loss Response Team?

SERVPRO is a large (and growing) franchise chain that is comprised of over 1,700 different franchises nationwide. As a result, when large-scale disasters strike, SERVPRO can deploy as many franchises as necessary to make it “Like it never even happened.”

But some franchises are capable of handling large disasters on their own—those designated as being part of the Large Loss Response Team by corporate. These franchises have the size, equipment, and capacity to handle large disasters by themselves or alongside a local franchise.

SERVPRO of Alexander & Caldwell Counties is one such Large Loss franchise. We’ve responded to the 2017 fire at Lees-McRae College, flooding at Martinsville Speedway in Virginia, and many large disasters, including Hurricanes Harvey and Florence. Our team brings in our Large Loss trailer, equipped with over 100 units of equipment, a generator, a fully equipped mobile office, and more. We pull as many of our resources as possible to present the best customer experience possible.

Your Local Large Loss Franchise

No matter the extent of the damage, SERVPRO of Alexander & Caldwell Counties is capable of responding to any size disaster. If your home or business needs cleanup and restoration services, call us today at (828) 396-1070!

3 Steps to Take After You Have a Water Damage

10/22/2018 (Permalink)

Water Damage 3 Steps to Take After You Have a Water Damage Before SERVPRO of Alexander & Caldwell Counties arrives, you should already begin extracting water and moving your belongings!

Even though flooding, leaks, and other water damages are common, most homeowners don’t deal with them on very frequently. So when disaster does strike, most property owners don’t know what to do or who to call. Fortunately, because we clean up and mitigate water damages daily, we can outline some important steps to take if you’re unfortunate enough to have this experience.

  1. Make sure the water source is shut off or otherwise resolved. Before any water mitigation can begin, the very first thing you need to do is make sure the situation isn’t getting worse. For example, if the source is a leaky or burst pipe, make sure the water has been shut off and the pipes have been fixed. Otherwise, any mitigation work will be quickly undone.

  1. Begin extracting as much standing water as possible. Even though your local disaster restoration company will begin extraction upon arrival, the faster this is completed, the less damage you will have overall. The objective is to get as much water out of our house as possible so the restoration company can begin drying as quickly as possible.
  1. Move furniture and belongings out of the affected room(s), if possible. If you have a way to safely move the affected room’s contents to a drier area, do so. When furniture, textiles, and other objects sit in water for too long, they can be affected by mold growth, staining, or worse. Once they are moved, you can do your best to dry them while help is on the way.

Water damages can be extremely stressful situations for property owners, but as long as you take a few simple steps while you wait for your local disaster restoration company to arrive, you’ll have the situation under control. If you have water damage in the Lenoir or Taylorsville, NC areas, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070!

3 Ways SERVPRO of Alexander and Caldwell Counties Serves the Community

10/19/2018 (Permalink)

Why SERVPRO 3 Ways SERVPRO of Alexander and Caldwell Counties Serves the Community We go to many ribbon cuttings and other community events, like this one at Planet Fitness in Hickory!

As a member of the Unifour community for almost 10 years, we’ve witnessed and been part of amazing things. And because all of our employees reside in the area, we’ve contributed to numerous events and organizations that our company supports. We love our community and try to serve it in many different ways.

  • We sponsor many local events. If there’s a major event in the area, you’ll almost definitely see SERVPRO listed as one of the sponsors. We set up booths at local golf tournaments, participate in the Christmas parades, and even sponsor the blackberry-eating contest each year at the NC Blackberry Festival.
  • We serve on many boards. Several of our employees have roles beyond their normal day-to-day responsibilities. They also serve on advisory boards and boards of directors for many events and nonprofits. We often play an active part in some of the events we sponsor!
  • We donate to many nonprofits. There are some organizations in our area that are doing amazing things, and we love to help them when we can. We regularly donate to the causes we see making the most impact!

We strongly believe in our community, and we show that each and every day. It’s also why we are committed to serving homeowners and businesses after they have water, fire, or mold damage. It’s our goal to make it “Like it never even happened!”

3 Common Sources of Water Damage

10/16/2018 (Permalink)

Water Damage 3 Common Sources of Water Damage After heavy storms, this roof was damaged and allowed this building to flood!

Though it often happens when it’s least expected, water damage is a problem that many homeowners face. And while it’s not always the case, in many instances, water damage is preventable. We’ve found that while there are many different causes of water damage, there are a few sources that tend to be the most common offenders.

  • Water Heater Leaks. While water heaters are essential in any modern home or building, they are also one of the most common sources of water damage. In many cases, they leak either due to old age or faulty parts and connections. The best way to prevent water damage from this important home appliance is to regularly inspect and perform routine maintenance.

  • Pipe Damages. Water pipes—though great for transporting and supplying water—are another major source of water damage. Over time or due to certain factors, these pipes either leak or burst, which can cause flooding (and possibly mold growth). If you notice any pipe damages, address them immediately!

  • Roof Damages. We’re often called by homeowners whose roofs have been damaged and allowed rain to pour into their homes. There can be many reasons for this roof damage, but it’s important that you regularly inspect it and quickly take care of any cracks or holes before it begins to rain!

Nobody wants to have water damage, but disaster rarely goes easy on us. While you’ll remain at risk, if you keep eyes on your home and ensure damages are immediately repaired, you can significantly lower the chances of flooding in your home. But if you do face disaster, you can call SERVPRO of Alexander & Caldwell Counties any time at 828-396-1070!

SERVPRO of Alexander & Caldwell Counties Deploys a Storm Response Team

9/21/2018 (Permalink)

Storm Damage SERVPRO of Alexander & Caldwell Counties Deploys a Storm Response Team When storms or other major weather events strike, SERVPRO of Alexander & Caldwell Counties is ready to make it "Like it never even happened."

Hurricane Florence doled out major damage to the Carolinas, causing significant flooding and wind damage. As a result, several lives were lost and many have been displaced from their home. In fact, the coastal town of Wilmington was considered an island—largely inaccessible by car. Nevertheless, SERVPRO of Alexander & Caldwell Counties is committed to helping our fellow North Carolinians.

On Sunday, September 20, we deployed an envoy of SERVPRO heroes to Wilmington, NC to assist with cleanup and recovery. Our large loss trailer—which is equipped for such occasions—was fully stocked with air movers, dehumidifiers, a makeshift office, and a generator to power our equipment. Our Storm Response Team will continue to help as Wilmington gets back on its feet.

In the meantime, we’re still fully operational at our Lenoir, NC office to help our local communities should disasters arise. If you need help with fire or water cleanup and restoration, please call SERVPRO of Alexander & Caldwell Counties at 828-396-1070!

3 Kitchen Fire Prevention Tips

9/18/2018 (Permalink)

Fire Damage 3 Kitchen Fire Prevention Tips Kitchen fires are the leading cause of home fires each year! Take the necessary precautions and prevent one from happening to you!

Did you know that kitchen fires are the number one source of house fires each year? Despite this statistic, many people continue to have kitchen-related fires despite most of them being completely preventable. But it only takes a few simple precautions to dramatically lower your risk!

  • Do not leave your kitchen unattended while it’s in use. If you’re like many people, you probably leave your kitchen for a few minutes while your oven is running. But oftentimes, that’s when fires start, and if they aren’t addressed immediately, they can become a major problem. That’s why it’s highly advisable that you or somebody else is in the kitchen while it’s still in use.
  • Regularly clean off your stove. Speaking of ovens, be sure to clean yours every time it and your stove is used. When grease is allowed to stain and build up near heat sources, it poses a major fire risk. In fact, one of the most common kinds of fires we are called in for is grease fires!
  • Keep flammable objects away from the stove. When most people cook, they focus on the task in front of them. However, they often fail to notice objects like paper and oven mitts that might be close to heat sources. Be sure to move them away so they don’t accidentally catch on fire!

Kitchens are an essential part of any home, but they can also be very dangerous. If you take the necessary precautions, though, you can prevent a kitchen fire from starting in the first place. But if a fire does break out on your property, call us at 828-396-1070 to make it “Like it never even happened.”

3 People to Call After a Water Damage

9/18/2018 (Permalink)

Water Damage 3 People to Call After a Water Damage Water damages can be stressful, but if you call the appropriate people, you can mitigate the overall damage!

It always happens when we least expect it, but it does happen—water damage. Whether it’s due to flooding, a broken pipe, or some kind of leak, water damage can be a nuisance, or in some cases, a real disaster. And if you’re unfortunate enough to have one in your home, you probably aren’t prepared to handle the situation. Fortunately, we’ve compiled a list of 3 people you should call after you have a water damage.

  1. A plumber (if applicable). If you have some kind of leak or broken pipe, a plumber is essential for repairing the issue. In fact, if the issue has not been addressed before you call the other two, they will instruct you to call a plumber anyway.

  1. A local disaster cleanup and restoration company. The faster your water damage is addressed and treated, the less damage you are likely to have overall (especially when it comes to mold growth). Your local disaster restoration company will also work with your insurance to make the process as smooth and painless as possible!

  1. Your insurance. In most cases, your insurance will cover water damages in your home, so it’s a good idea to reach out to them. They will also refer you to contractors or other resources if necessary, so they are a great tool!

Water damages can be very stressful, but by calling the right people, you can get back on your feet with as little stress as possible. If you do have a water damage and need a disaster restoration company to perform water restoration work on your home, now that we are always here to make it “Like it never even happened.”

3 Signs Your Business Needs Its Ducts Cleaned

9/17/2018 (Permalink)

Commercial 3 Signs Your Business Needs Its Ducts Cleaned HVAC systems need regular cleanings and maintenance to run efficiently. Fortunately, our team has a high-powered vacuum to do just the trick!

HVAC systems are an essential part of any building, but most property owners neglect to perform regular maintenance. When a system doesn’t undergo cleaning and maintenance for an extended period of time, it tends to overwork and becomes less efficient. If you’re not sure if your business’ ducts need to be cleaned, check out the 3 indicators below.

  • You can’t remember the last time it was cleaned. According to the National Air Duct Cleaners Association, your ducts should be cleaned every 3-5 years. If nobody in the building can remember the last time a cleaning was performed, you likely need to do so.
  • Your staff notices increased allergy symptoms. Over time, your HVAC system will build up debris and dust particles. When the system is running, it recirculates these contaminants through the building, which can prompt allergies and other problems.
  • You have verified mold growth in your ducts. When mold is actively growing, it releases spores. When these spores are in the duct system, they can be circulated throughout the building, which could lead to growth in other areas. It’s best to have a professional apply an antimicrobial and clean your system.

Most people don’t mess with their duct system unless they have to, but regular cleaning can maintain the system’s efficiency. If you believe your duct system needs to be cleaned, call SERVPRO of Alexander & Caldwell Counties at 828-396-1070!

Mold Q & A: Do I Need a Mold Inspection?

9/13/2018 (Permalink)

Mold Remediation Mold Q & A: Do I Need a Mold Inspection? Eric Hershberger--one of our team members--uses an infrared camera to detect signs of moisture, a key ingredient for mold growth.

Nobody wants to find mold growth in their home, but it’s a common problem that affects many Americans at least once. Of course, once a homeowner does discover mold growth, they often want to perform a test or inspection so they can begin treatment. But most homeowners will be surprised to learn that step may not be necessary at all.

Do I Need to Perform a Mold Inspection?

The short answer is that it depends.

If you can actually see mold growing in your home or property, then no test is needed. That’s because the mold remediation process is the same no matter what species of mold is growing your home. So if you can see it, a test will only confirm what you already know. Instead, skip that step and address it yourself (if the growth is small and shallow) or call a mold professional to begin the remediation company.

On the other hand, if you do not see mold growth but suspect you have a problem, an inspection would not be a bad idea. This inspection will identify high levels of mold spores or other issues that might need to be addressed.

If you have a have or suspect you have a mold growth issue, call SERVPRO of Alexander & Caldwell Counties at 828-396-1070!

5 Essential Items You Will Need to Prepare for Hurricane Florence

9/11/2018 (Permalink)

Storm Damage 5 Essential Items You Will Need to Prepare for Hurricane Florence Hurricanes are natural disasters that can cause a significant amount of damage. Don't wait--start preparing for Hurricane Florence now!

Hurricane Florence has dominated headlines lately, but that’s no surprise—it’s set to be one of the worst hurricanes on the East Coast in decades. At the time this was written, the storm was classified as a Category 4 and was set to hit North Carolina. While it’s still not certain how much damage the western part of the state will see, officials are saying to prepare for the worst. So if you still haven’t prepared Hurricane Florence, make sure you at least have the 5 items below.

  • Water. Whether you’re on well or city water, it’s never a guarantee that you’ll always have running water during a hurricane. It is recommended that you have at least 1 gallon of water per person per day for a minimum of 3 days. (For example, if you have 3 people in your home, you should have at least 9 gallons of water.)
  • Non-perishable Food. As with water, it’s never a guarantee that you’ll always have power in your home. That’s why it’s important that you have enough non-perishable food to last for at least 3 days. This includes, but is not limited to, canned meat, crackers, trail mixes, peanut butter, and more!
  • Non-electric light source. When the power goes out—especially at night—you’re going to wish you could see. Some options include candles, flashlights, and battery-powered lanterns. Just be sure that you have the items to fuel them (either batteries or matches).
  • First-Aid Kit. When wind and road conditions begin to deteriorate, it will be important that you stay indoors. But when there is an injury or accident, you’ll want to be able to react. In addition to bandages, your kit should also include sterilizing pads, antiseptics, hand sanitizer, necessary medication, and more!
  • Battery-powered TV or Radio. We now rely on our phones to remain connected with the world, but when the power goes out and cell towers are damaged, you won’t have any way of remaining current with formal weather updates. That’s when a battery-powered TV or radio becomes essential. Just make sure you’ve bought enough batteries!

The jury’s still out on what kind of damage Hurricane Florence will cause in Lenoir and other areas of western North Carolina, but there’s no reason why you cannot start preparing now. After all, they say an ounce of preparation produces a pound of cure!

What’s the Difference: Flood Warning vs. Flood Watch

8/31/2018 (Permalink)

Storm Damage What’s the Difference: Flood Warning vs. Flood Watch Knowing the difference between a flood watch and a flood warning will let you know when you need to prepare versus taking action!

When there are heavy rains in our area, we might hear the words “flood warning” or “flood watch.” For many of us, either phrase tells us that we need to be alert to flooding. But did you know that there’s a significant difference between a “warning” and a “watch?”

Flood Watch

A flood watch is an alert that indicates the conditions are right for flooding to happen. However, it does not mean that flooding will necessarily occur. When you see this alert, you should prepare for flooding since it is a strong possibility. Monitor the local news or other reliable sources for updates.

Flood Warning

A flood warning is announced when flooding is either impending or already occurring. When you get this alert, you should take immediate action and monitor official channels to get updates on the condition. If you’re unsure what to do during a flood, check out the resources at Ready.gov!

Monitor News or Radio Stations

Because weather can be unpredictable, always keep an eye on your local news or radio stations. Many of them will also have apps or websites that offer real-time updates. As long as you are familiar with the phrases they use, you’ll be able to act accordingly when they issue alerts. In fact, they just might save your life.

3 Fire Safety Tips for Homeowners

8/14/2018 (Permalink)

Fire Damage 3 Fire Safety Tips for Homeowners Fires can be extremely destructive, but your adherence to these fire safety tips can help protect your life!

Fire Prevention Week is still a couple of months away, but the importance of fire safety lasts throughout the entire year. Because fires often happen when we least expect it, we usually aren’t prepared for the various situations that might arise. That’s why we’re going to share 3 simple fire safety tips for homeowners to learn and memorize!

  1. If the door handle is hot, don’t open it. Door handles are quick to heat when a large fire is nearby. That’s why closed doors with hot handles should stay closed, and you should seek a secondary exit.
  2. See smoke? Stay low. Smoke is extremely difficult to breathe, especially with all of the gasses, particles, and chemicals that it’s composed of. In many cases, the reason people die in fires isn’t from the fire itself, but from the asphyxiation caused by the smoke. If you see smoke, stay low to the ground to get the best air possible!
  3. Stop, drop, and roll. You probably had this ingrained into your head when you were a child, but it’s one of the most important things to remember should your clothes catch fire. If you try to run or make a lot of movements, you’ll end up exacerbating the problem and the fire will grow!

There are plenty of steps a person can take both before and during a fire, but by remembering these tips, you can save yourself and/or others. Once you manage to escape a burning structure and get to a safe place, immediately call 911!

And if you need help with restoring your property to its preloss condition, call SERVPRO of Alexander & Caldwell Counties at 828-396-1070!

The Issue with Take-Home Mold Tests

8/2/2018 (Permalink)

Mold Remediation The Issue with Take-Home Mold Tests Is this mold or paint? Most take-home mold tests only check for mold spores, which are always present. Call a mold expert instead!

When possible, most people would rather take care of home-related issues on their own than call for professional help. There are certainly benefits to doing that in some situations, but there some occasions when it’s a waste of time and money. One such situation is when a homeowner tries to test for mold by using a take-home mold testing kit.

Take-Home Mold Tests: A False Positive

In general, the process for a take-home mold test is straightforward. Depending on the kit, you will either collect an air sample or use a strip to collect microorganisms off a surface. These samples are then sent to a lab for testing, which will then send you results based on whether or not they detected mold spores in your sample.

The issue with those kinds of testing is that you will almost definitely get a positive result. The reason is that mold spores are everywhere—indoors and outdoors. These spores are only an issue if they activate and begin to grow; otherwise, you will never know they are there.

Take-home mold testing kits are generally accurate in that they can detect mold spores, but they don’t actually help the homeowner determine if there is any mold growth, which is when actual issues are present. For this reason, it’s a much better investment to call a professional either to test for mold growth (if you’re uncertain you have any) or to remediate the growth (if you know it is present in your home).

The Truth About Mold

There are a lot of companies and individuals out there who spread misinformation about mold to scare up business, but in most cases, the fear is exaggerated. This is why we wrote a blog post to help ease some of the concerns many homeowners have about mold.

If you have (or suspect you have) mold in your property, please call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070 for quick and effective mold remediation!

The 3 Categories of Water Damage

7/31/2018 (Permalink)

Water Damage The 3 Categories of Water Damage If Category 1 water damage is not addressed quickly, it can eventually become Category 2, which can have cause some potential health effects.

Not all water damages are created equally. We are called each day to clean up and dry after a water damage, but the work involved varies not just by the amount of water involved, but also the category it falls under. These categories—determined by the number of contaminants in the water—inform our technicians of the work and equipment necessary to make it “Like it never even happened.”

Category 1 – Little to No Contaminants

Water damage that falls under this category comes from “clean” water and poses very little risk of causing adverse health effects. This type of water damage is easiest to dry and follows normal drying procedures. Category 1 damage usually comes from malfunctions or breakage involving water supply lines.

However, when it is not addressed in a timely manner, Category 1 water damage can become Category 2.

Category 2 – Significant Contamination

Category 2 water damage has significant levels of contamination and has the potential to cause some health effects when left for an extended amount of time. In this case, the technicians’ first priority should be to employ cleaning processes before beginning the drying process. Some sources for this category type include aquarium leaks, dishwasher discharges, or untreated Category 1.

For water damage in this category, an antimicrobial spray will be applied to help prevent the growth of microorganisms.

Category 3 – Substantial Contamination

Category 3 water is extremely contaminated and comes from unsanitary sources such as sewage backups and flood waters. Because this category poses strong adverse health risks, several forms of PPE gear are required and those with compromised immune systems must be evacuated. Porous materials that were affected must be either removed or undergo very strict cleaning and drying (a very expensive process). Even stronger cleaning methods than employed for Category 2 water damages must be used.

SERVPRO and Water Damage Categories

Our team at SERVPRO of Alexander & Caldwell Counties is certified by the IICRC to handle your water damage regardless of its category. Our goal is not just to dry the damage; it’s to make sure that you can occupy an environment without facing ill health effects. If you have a water damage, call SERVPRO of Alexander & Caldwell Counties today!

Why You Shouldn’t Hire a Company to Perform Mold Removal

7/26/2018 (Permalink)

Mold Remediation Why You Shouldn’t Hire a Company to Perform Mold Removal A good clean-up & restoration company would focus on mold remediation; not mold removal!

Nobody wants mold in their home, which is why many people hire companies to remove it. After all, when mold growth is left alone, it can cause significant structural damage. But the issue is that mold removal companies don’t actually do what they claim to set out to do: remove mold.

Mold Removal vs. Mold Remediation

There’s a fundamental issue with the phrase “mold removal,” namely that it’s impossible to do. The term implies that the all of the mold spores will be removed from the property, which some companies claim they can do. Mold spores, however, are virtually everywhere—indoors and outdoors. In fact, you will not find an area without mold spores unless you live inside a bubble. Therefore, any claim that mold has been “removed” or “eliminated” is false.

Fortunately, the spores themselves do not cause an issue and are not even detectable by the human eye. What homeowners are actually concerned about is mold growth, which occurs when the spores activate and begin to form colonies. This is when you should hire a mold remediation company.

Conversely, mold remediation focuses on stopping and preventing future growth, as well as returning your property to its original condition. Mold remediation companies are aware that it’s impossible to remove the spores, but instead know that it’s possible to eliminate growth. For this reason, it is strongly recommended you choose a remediation company.

SERVPRO of Alexander & Caldwell Counties – Mold Remediation

It should be no surprise that we know so much about mold remediation; SERVPRO of Alexander & Caldwell Counties has years of experience as mold remediation experts. We work with a local 3rd party mold inspector to provide our customers with full evaluations both before and after the remediation process. So if you have mold in your home, call SERVPRO of Alexander & Caldwell Counties today at (828) 396-1070!

3 Tips for Keeping Your Business' HVAC System Efficient

7/5/2018 (Permalink)

Commercial 3 Tips for Keeping Your Business' HVAC System Efficient Most business owners don't think about it, but your building's air ducts need regular cleanings and maintenance to maintain efficiency!

Summer has officially started, which for many of us means watermelon, swimming, and traveling. It also means it’s going to be hot—well, hotter. Air conditioning is vital during this season, but many business owners fail to properly maintain their unit. This equates to higher energy bills, more stress on their system, and potential breakdowns. If you plan on using your HVAC system this summer—we assume most of you are—you’ll want to check out these 3 tips for keeping your business’ HVAC system efficient.

  • Replace your air filters. You’re probably aware of this tip, but when’s the last time you replaced yours? The filters, found in the return vent, capture dust and other particles and prevent them from running through the system. Over time, however, they can reduce airflow and lead to overheating. It’s recommended that you replace them every month or two during the cooling season.
  • Conduct regular duct cleanings to preserve airflow. Even if your air filters are brand new, airflow can be restricted once it’s inside the system. In addition to dust and other particles that manage to pass through the filters, you’d be surprised by what we’ve found inside duct systems. Small toys, coins, and other objects have a strange way of finding themselves in HVAC systems; one person even found a snake! If you need somebody to clean your system, know that we’ve cleaned many commercial duct systems!
  • Clean the coils. The condenser and evaporator coils in your system (found outdoors and indoors, respectively) work together to transfer heat from your inside home to the outside. However, as with the two parts listed above, the coils will gradually build up debris and become inefficient. Fortunately, they can be easily cleaned by spraying them with commercial coil cleaner and following the product’s directions. We advise doing a light cleaning every time you change your filter so you will remember to do both!

This summer has already started off extra hot, which means you’ll definitely run your air conditioning. A clean and well-maintained HVAC system can significantly reduce energy usage and help you stay cool! If you need your ducts cleaned, we’re happy to help; just call us at 828-396-1070!

Why You Shouldn’t Clean Up After a Fire Yourself

5/29/2018 (Permalink)

Fire Damage Why You Shouldn’t Clean Up After a Fire Yourself When a fire destroyed much of this Lenoir home, our team was quickly dispatched and began the cleanup process.

There’s no doubt that home fires are devastating and bring a lot of negative emotions. So it’s no surprise that many homeowners want to clean up their home as quickly as possible so they can get back to their lives. And especially when your home is your personal space, it’s completely understandable that you don’t want somebody else inside.

But since homeowners often aren’t aware of all the necessary processes that go into fire damage cleanup, they create further damage, skip over important elements, and increase their overall costs.

Creating Additional Damage

Before you take a rag to your soot-covered walls or a vacuum to your carpet, consider this: you’re about to cause even more damage. Soot particles are difficult to remove, and when you try to remove it with the proper tools and chemicals, you’ll only further embed the soot particles. Especially with carpet and upholsteries, it can be extremely difficult to remove these stains, even with professional help.

Skipping Important Cleaning Elements

It might seem obvious to cleanup soot-covered walls, but what about the soot and debris hiding in the ducts? Professional restoration companies go beyond cleaning the damage you can see—they also restore your home in other ways. They offer odor removal, content cleaning, and much more!

Increasing Costs

Considering the likely amount of damage, it makes sense that most home fires incur heavy costs. But unless you have the technology, chemicals, and the skills, you’ll likely have to dispose of many different belongings that could otherwise be cleaned. Good professional restoration companies will focus on the actual restoration rather than replacing—this keeps costs down and allows you to keep your cherished possessions.

So if you or somebody you know has a fire-damaged home that needs to be cleaned up and restored, we strongly recommend hiring professionals!

3 Services SERVPRO Offers Commercial Businesses

5/24/2018 (Permalink)

Commercial 3 Services SERVPRO Offers Commercial Businesses Our team is capable of responding to commercial disasters of ANY size!

Commercial property jobs are generally larger and more nuanced than residential properties. Because of this, we offer a more precise set of services to make sure we fully address the customer’s needs. If you own a commercial property, check out 3 of the services we offer!

Disaster Cleanup and Restoration. Considering this is what we primarily do, this would seem obvious, but what’s not obvious is our skill and capacity to handle large-scale jobs. For starters, our franchise is considered one of SERVPRO’s Large Loss Response Teams (LLRT), which means we have been certified by headquarters to have the number of people, equipment, and certifications to handle large disasters. If a job is still too big, we have access to over 1,700 different franchises to bring in additional people and resources. We can truly say no job is too big to handle!

Commercial Cleaning. We know that it’s important to have clean facilities, whether it’s for health and safety reasons or to prepare for an inspection. Our team has access to high-quality, proprietary chemicals and equipment to bring your facility to expected standards!

Emergency Ready Profile. Many businesses—especially small businesses—suffer unfortunate ends after facing disaster. Our Emergency Ready Profile (ERP) is a free service we offer businesses so they can be ready to respond if disaster were to strike. Somebody from our team will take a few minutes to speak with you or a representative, and they will be able to complete the rest themselves. The result is a complete document (and app) with a list of emergency contacts, utility shut-off locations, and more. We offer this invaluable resource at no cost to you!

If your commercial property needs a professional’s help, call SERVPRO of Alexander & Caldwell Counties today!

5 Things You Should Do After a Fire

4/17/2018 (Permalink)

Fire Damage 5 Things You Should Do After a Fire If you have a home fire, keep movements to a minimum and call SERVPRO of Alexander & Caldwell Counties immediately!

Fires can happen anywhere to anyone. In most cases, however, people aren’t aware of the proper things to do after the disaster subsides. As fire and water cleanup professionals, we wanted to share some of the tips we’ve learned from years in the industry!

  • Call a fire cleanup and restoration company. This might seem self-promotional, but it really is important. A professional company will not only do the cleanup (which is not as simple as it might seem), but they will also be a great asset in making sure you get your life back to normal as soon as possible.
  • Change out your HVAC filter. The smoke a fire produces contains a mixture of particles and chemicals that infiltrates the air. This heavy gas takes a toll on your HVAC system and makes it run less efficiently. Replacing the filter will allow fresh air to pass more easily through your home.

  • Keep your hands clean. Besides maintaining your hygiene, clean hands will keep them free from soot. If you touch anything with soot-covered hands, you are likely to soil your furniture and belongings even more.

  • Minimize movement in your home. When you walk around, you disturb soot particles in the carpet. By moving around, you risk the particles settling into your carpet and upholstery, which makes them much harder to remove.
  • Clean both sides of indoor plants. While your plants might not survive the fire, the ones that do will likely be suffocated by the residue left from the smoke. Clean both sides of the leaves to ensure that the plants can survive and flourish!

Fires are stressful and come with a lot of hardships. But if you review these tips and call SERVPRO of Alexander and Caldwell Counties immediately, you’ll be able to get back on track in no time!

How SERVPRO can Dry Your Wet Documents

4/2/2018 (Permalink)

Water Damage How SERVPRO can Dry Your Wet Documents If your documents get wet, call SERVPRO of Alexander & Caldwell Counties so we can save them before it's too late!

Nowadays we tend to store vital information in a digital format where they are more likely to be recovered in the event of a disaster. But what about the documents that haven’t been digitized either because it’s too expensive or you’ve been putting it off? If they become water-damaged, you are likely to lose them.

Fortunately, SERVPRO has a document-drying process that can recover your damaged paper goods. In fact, it uses the same technique that the Library of Congress uses to dry water-damaged books!

Freezing Your Documents

SERVPRO uses vacuum freeze-drying to achieve sublimation, which is a process where the moisture in an object is frozen and dried by being converted directly into a gas (bypassing the liquid stage) by using various vacuums and pressures. This process avoids additional damage that water would create.

Since it’s important to stabilize your papers, your local franchise’s first priority will be to freeze and stabilize the damaged documents. The documents will be stored in a frozen state until they are able to be properly shipped to SERVPRO’s corporate headquarters. Your local franchise works with corporate to make sure everything can be done to preserve your assets.

Undergoing the Drying Process

Once your documents arrive at SERVPRO’s headquarters, they will be transferred to the state-of-the-art Drying Chamber Facility. The HIPAA Master-certified staff will carefully transfer the items to the chamber where they will undergo the process mentioned above. The building is secured and monitored 24/7, so you can rest assured your items are safe. Drying time is typically about 7 to 10 days, but that depends on the amount of moisture and backlog. Fortunately, the staff is available around the clock to offer updates and answer questions.

Beyond Document Restoration

SERVPRO offers more than just a top-of-the-line drying process. In addition to drying the water-damaged documents, the Document Restoration Team offers the following services upon request:

  • Scanning and digitizing documents
  • Gamma irradiation (cleans contaminated documents)
  • Certified destruction of sensitive materials
  • Deodorization
  • Trimming after fire damage
  • Refile jacketing

Always Here to Help

SERVPRO and its franchises understand how important it is to preserve important documents. Our line of services ensures that you don’t have to worry about what happens to your paper assets when disaster strikes. After all, we’re “Here to Help!”

4 Services You Probably Didn't Know SERVPRO Offered

3/26/2018 (Permalink)

Commercial 4 Services You Probably Didn't Know SERVPRO Offered SERVPRO of Alexander & Caldwell Counties has the skills and equipment to handle any size or type of disaster!

When people think of SERVPRO, they often think about cleaning up and restoring water and fire damages. We often get calls to take care of flooded basements, backed toilets, smoke-damaged rooms, and much more. While we excel at those types of jobs, there are a lot of other services that most people don’t know we offer.

  1. Biohazard Cleanup. Most people don’t like to think about it, but what happens at a scene after the evidence has been removed? Often times, families and/or property owners are left with the residue that’s left after a death or accident. SERVPRO understands how important and emotional these moments can be, so we handle the situation with immense care and professionalism. Our biohazard cleanup service also extends to toxic chemicals and sewage backups.
  1. Deodorization. Some odors seem impossible to get rid of, but SERVPRO uses specialized equipment and chemicals that can eliminate almost any odor. Whether its skunk spray, cigarette smoke, or any other lingering odor, we have the tools to make your home or business smell like it used to (unless that’s a bad thing, of course)!
  1. Document Drying. What would you do if your birth certificate, medical records, or other vital documents were accidentally soaked with water? Since papers can quickly deteriorate when wet, it might seem like a lost cause. Fortunately, SERVPRO has the ability to preserve (and digitalize) any wet documents by using a drying process that is also used by the Library of Congress. If you call SERVPRO quickly, you can rest assured that your documents are in good hands!
  1. Emergency Ready Profiles. If you own a business, you know how important it is to plan and prepare. Yet most business owners do not have an emergency plan in case of a disaster; after all, it’s time-consuming and not often a priority. But did you know that nearly half of all small businesses will never reopen after a disaster? SERVPRO understands the importance of emergency preparation, so we offer to create FREE Emergency Ready Profiles for any business that wants one. We only ask for a few minutes of your time to go over some essential questions, and then we’ll take care of the rest!

SERVPRO offers a wide range of services that are often overshadowed by our more prominent services. When you or somebody you know faces disaster, know that we have a highly trained, well-equipped team to make take care of it and make it “Like it never even happened.”

3 Ways to Prepare for Thunderstorm Season

3/16/2018 (Permalink)

Storm Damage 3 Ways to Prepare for Thunderstorm Season Thunderstorm season is quickly approaching! If you take a few preemptive steps, you can ensure you and your family stay safe!

Have you noticed the budding flowers and the buzz of insects lately? Those are early signs that spring is approaching! While it’s one of the more colorful seasons, the warmer temperatures also bring the threat of thunderstorms. In North Carolina, there are an average of 40-50 storms each year!

Although most storms in our state aren’t severe, there’s always the possibility of disaster. If you’re not prepared for the storms ahead, we’ve got you covered. Here are 3 ways you can prepare for the approaching thunderstorm season:

  1. Discuss a safety plan with your family. Like any natural disaster, the best way to protect yourself and your belongings is to develop and discuss a safety plan with your family. Make sure to identify where you should meet, what is expected of everyone, and any other details you think are important for the situation. Preparation is key!
  1. Build an emergency kit. There’s no way for you to know how much damage a storm will cause until it’s too late. In case you or your family are trapped for an extended period of time, you’ll want to have an emergency kit already assembled. These kits should include basic necessities as well as anything else you expect you might need. For a good checklist, look at the list at ready.gov.
  1. Remove dead or rotting trees and branches. While you have the opportunity, take care of potentially hazardous trees and branches near your home. During a storm, they have a higher chance of falling into and damaging homes or other valuables, which in turn leaves them open to water and mold damage. Don’t put off this important task, or it might be too late!

While most people get through thunderstorms without incident, there’s no guarantee that every storm will be the same. Because disaster can strike at any time, it’s important to prepare well in advance so you can focus on taking action if the occasion arises. If you take a few moments to prepare for this upcoming thunderstorm season, you just might thank yourself!

What Homeowners Need to Know About Mold

2/19/2018 (Permalink)

Mold Remediation What Homeowners Need to Know About Mold Mold growth might seem scary, but our guide will make sure homeowners are prepared!

Many homeowners know only one thing about mold: get rid of it. But with stories and false information floating around on the Internet, there are many misconceptions that often exacerbate problems or create unnecessary fear. In the following sections, you will find general information that every homeowner should know when it comes to dealing with mold.

What is Mold?

Mold is a variety of fungus that grows and spreads from spores. These spores are so small and light that they can be picked up and travel by air. In fact, mold spores travel so easily that they are found virtually everywhere—indoors and outdoors. (Yes, mold is always present in your home.) When the spores find a suitable home, they grow and spread, often consuming the surfaces they land on. This is when mold really becomes a problem.

How Do I Know if I Have Mold?

It’s difficult to take care of mold if you don’t know that you actually have a problem. While you don’t necessarily have to be an expert to identify any growth, knowing some of the telltale signs might help you notice a problem before it’s out of control.

You can see it. This isn’t always the case, but the most obvious sign you have mold growth is if you can see it. You might expect to see greenish/blackish patches or slimy areas, but sometimes mold will appear like specks of dirt or soot. Regardless of appearance, it should be addressed immediately.

You smell it. The second-most obvious sign (and the one you’ll most likely encounter) is a musty odor. Even if you don’t necessarily see any, musty smells are almost always accompanied by mold growth, so be sure to thoroughly inspect your home if you notice the odor!

You’ve had a leak/water damage. Moisture is an essential ingredient for mold growth, so excess moisture in your home is a good indication that you probably have a problem. If you suffer any water damage, be sure to regularly inspect your home for signs of growth. In ideal conditions (generally in a lab), mold growth can start within 48 to 72 hours; in many cases, it will be present after a couple of weeks or more.

Mold is Growing in My Home. Help!

If you suspect that mold really is growing in your home, then it’s time to take action. Because mold can cause negative health effects and damage the surfaces it grows on, it’s best to respond immediately to minimize effects. Depending on whether or not you can confirm the growth, you can take a few different actions.

You can visually confirm mold growth. If you can actually see mold growth, then you already know you have a problem. Instead of spending money on testing, you can go ahead and call a mold remediation company. They will address moisture issues, treat the growth, and advise you on ways to prevent future growth.

You cannot confirm you have mold growth. When you cannot visually confirm you have a mold issue, it’s best to call in a professional mold inspector. An inspector will collect samples and provide a report that compiles their findings. If they confirm you have mold growth but think it is small enough to handle yourself, they may offer advice. If it is large enough, they will refer you to a mold remediation company.

NOTE: Do not use take-home testing kits. They are largely unreliable and will likely confirm you have spores (remember, spores are everywhere) but not actual growth. If you want to test for actual mold growth, call a reliable mold inspector.

How do I Prevent Mold Growth?

Whether you just had mold growth remediated or you have never had an issue to begin with, you probably want to know what you can do to prevent it from happening in the future. Here are a few steps to keep your homes mold-resistant:

Control your home’s humidity. As we’ve already said, moisture is a key ingredient in mold growth, so it makes sense that you want to keep your home’s humidity low. According to the EPA, you should keep levels below 60% (though 30-50% is ideal), which you can monitor with a moisture meter.

The simplest way to lower humidity is to constantly run fans and/or your HVAC system to let the air circulate. Leaving doors between rooms open will also help with circulation.

Dry wet areas immediately. If you have water damage or condensation builds on susceptible surfaces, you should attempt to dry them immediately. This will reduce or eliminate the moisture mold needs and prevent it from growing. Depending on the extent of the water damage, you might have better results with a professional water damage restoration company who has the capabilities to locate and dry hidden moisture.

Clean and dust regularly. Sometimes mold can appear to grow on inorganic substances like glass and aluminum. Since it cannot feed on those structures, it eats dust, which is organic. If you clean and dust on a regular basis, you can deprive mold of the food it needs to grow.

Don’t Let Mold Stress You Out

Despite the many horror stories people like to share online, mold is a natural occurrence that lives around us all the time. As long as you address any issues quickly and appropriately, you can prevent or eliminate mold growth before it becomes a major problem.

If you are still uncertain or need professional help, contact a mold inspector or a mold remediation company. Either one will get you started on the process and help you make it “Like it never even happened.”

What to Do When Your Pipes Burst

1/9/2018 (Permalink)

Water Damage What to Do When Your Pipes Burst When your pipes burst, you'll need to react quickly. If you do, you can minimize water damage.

This time of year, we get many calls from panicked customers whose pipes have frozen and burst inside their homes. While there are some preventative measures you can take before that ever happens, not everyone is lucky. So what do you do when your pipes burst? We list the steps below.

  • Shut off your water immediately. Don’t let the damage be worse than it needs to be. By shutting off water to your home, you’ll be able to minimize damage until repairs and restoration services can be performed. If you live in an apartment and cannot turn off the valve yourself, call your property manager right away.
  • Call a plumber. You might have stopped the water, but your pipes are still damaged. Unfortunately, due to high demand during this time of year, it can be difficult to get a plumber on short notice. You may be put on a waiting list.

  • Call a water damage restoration company. Now that the problem is fixed, what do you do about all the damage? While you should begin clearing out water, you’ll want a restoration company to speed up the process and make sure you won’t have additional problems, such as mold.

It’s always stressful when your house is flooded with water, but by equipping yourself with the knowledge to react, you’ll feel in control and be able to minimize damage.

Things to Know about Restoring Your Fire Damaged Home in Kings Creek

12/24/2017 (Permalink)

Fire Damage Things to Know about Restoring Your Fire Damaged Home in Kings Creek Don't let devastating fire damage keep you out of your home for long. Contact SERVPRO for remediation and restoration efforts.

Professional SERVPRO Technicians Arrive With a Plan to Quickly Remediate Fire Damage at Your Home

Many things can destroy, or nearly so, a home in Kings Creek. Fire can be one of the most destructive causes of property damage, especially in winter. While some cause slight damage, perhaps to a curtain, others can reduce a home to barely anything except charred timbers and streams of wafting smoke.  

Property owners should know about the process of restoring their fire damaged homes in Kings Creek. While a fire can cause extensive damage, we at SERVPRO know that we can restore your home to preloss condition. We have restored many homes and businesses in the past after fire, flood and other disasters created a disaster for property owners.

No restoration company can restore the charred portions of your home or belongings. However, we can remove these so that restoration work begins more quickly and in safe conditions. Charred wood, such as the wooden beams that create the support network in your home, cannot safely hold the weight they should hold. They also pose risks such as exposed nails, slivers and splinters, and spread soot through the slightest contact.

Carpeting holds both soot from the fire and water from firefighters' hoses. Both can render a carpet more expensive to restore than to replace. The possibility of odor-causing soot particles remaining after a large fire makes it a very poor choice to keep. Replacing the floor covering ensures that no problems exist while renewing the carpet's guarantee.

Another flooring may become saturated during the fire department's visit, making it crucial for us to remove the moisture left behind. Water coming out of the hoses creates a very hot steam when it comes in contact with burning materials. This steam penetrates easily into drywall, paneling, and other semi-porous materials. These need to be inspected for damage also and replaced wherever damage occurred.

Cleaning after a fire includes windows, walls, all hard surfaces, and much more. Elimination of the visible soot cuts down on the amount of perceptible odor remaining in the home. When fire damage is not as extensive, deodorizing can help save otherwise undamaged carpets. While the carpeting might have remained dry, soot still penetrates deeply, leaving an ongoing source of odor in your home. Our Odor Control Technician (OCT) knows how to handle smelly odors so they no longer offend your family.

SERVPRO of Alexander & Caldwell Counties knows that fire damage comes from a very traumatizing event. We can help you restore your normal life and your home. Call us at our local number, (828) 396-1070, at any hour, and on any day of the year.
For more information regarding Kings Creek, click here.

5 Tips for Preparing for a Winter Storm

12/14/2017 (Permalink)

Storm Damage 5 Tips for Preparing for a Winter Storm Don't let a winter storm take you by surprise! Think ahead, and be prepared.

Winter is quickly approaching, which brings on the potential of snow and ice like we saw just recently. Especially in Alexander and Caldwell Counties, where towns are less equipped to handle snow and ice than their northern counterparts, it’s important that you are as prepared as possible in case disaster strikes. To help you get a head start, here are 5 tips you need to prepare for winter storms:

  • Always keep plenty of food stocked. As you probably know, it’s dangerous to travel on icy roads, especially since most vehicles in the South are not equipped to handle them. Avoid the need to leave by making sure you are fully stocked on food.
  • Remove any troublesome trees. Trees often fall during ice storms because of the stress from the extra weight. Be sure to cut down or otherwise handle any trees that may become a problem during an approaching winter storm.
  • Make sure your car’s tank is full. Although you should avoid driving icy roads, sometimes you don’t have much choice. In case you get stuck in traffic or on the side of the road, you’ll be glad when you can keep your car warm until help arrives.
  • Know how to shut off water valves. When temperatures drop really low, pipes are at risk of bursting. The sooner you can shut off your water valve, the less damage you will likely sustain. It’s important that every household member knows how to do so. If your pipes do burst, call us immediately to help mitigate any water damage.
  • Stock up on plenty of blankets. Because ice and snow can eventually overwhelm powerlines, you should prepare for time without power. Unless you have a working fireplace, you’ll find that a blanket will be your best friend.

Since winter storms can come without warning, it’s best to prepare as far in advance as possible. Buy a good emergency kit, review safety plans, and ensure your home is in excellent condition. You can’t control weather conditions, but you can be ready.

Saving A Digital Disaster From Water Damage To Your Bethlehem Office

12/8/2017 (Permalink)

Commercial Saving A Digital Disaster From Water Damage To Your Bethlehem Office Our SERVPRO technicians have the tools and manpower to take care of your office space and restore it "Like it never even happened."

Our SERVPRO Team Can Save your Bethlehem Office From Water Damage

Office buildings in Bethlehem are not impervious to water emergencies such as service line ruptures. Given the higher volume of electronic equipment and physical/digital files kept on the premises, even a smaller scale incident is one that restoration and water removal specialists should handle. As you know, the worse a problem gets, the more the business is going to be impacted as a whole.

Water damages to your Bethlehem office can spell all manner of trouble for your business as a whole. First and foremost, you have to consider the equipment that you have within this space, whether it is in the room that is currently experiencing the brunt of the water damages or not. Not just the electronics themselves are essential, but all of the software that you have installed on each system is in jeopardy. Company-specific programs need to be reinstalled, and saved data for use in these programs is lost forever if a growing water problem is allowed to breach their shell.

These damages do not even account for the files that you have stored in some regions of the office building. Since it is slowly becoming more customary to make these files into a digital format, what happens when the server supporting your office cloud space or the large external hard drive to store sensitive client files becomes irreparably damaged when water that could have been removed from SERVPRO professionals reaches it?

We at SERVPRO can appreciate that your business is important. Keeping your doors open and your staff able to work is critical to success. That is why our team works quickly to remove the immediate threats to your productivity while simultaneously employing our water restoration techniques to bring your affected area back to its prior conditions. When contacted quickly, there is a high probability that your business does not need to close its doors at all.

Locally Owned Company with National Resources

While your business cannot afford a lengthy stoppage in production, it is unlikely to experience one if you put the right restoration team on the job. Call us at SERVPRO of Alexander & Caldwell Counties; we can be reached anytime at (828) 396-1070.

For more on Bethlehem, click here

What To Expect During Mold Damage Restoration In Your Bethlehem Home?

11/14/2017 (Permalink)

Mold Remediation What To Expect During Mold Damage Restoration In Your Bethlehem Home? Mold is one of the most significant problems that a homeowner faces after water damage.

What To Expect During Mold Damage Restoration

Mold is one of the most significant problems that a homeowner faces after water damage. If the moisture is not promptly and efficiently removed from the property after flooding, mold damage is almost inevitable. Apart from jeopardizing the structural integrity of your Bethlehem property, the mold may also pose a health risk.

It is essential to act fast and take steps to control mold damage in your Bethlehem home as soon as possible. Mold remediation is a complex process that should be carried out by professionals. Thankfully, here at SERVPRO, we have a team of mold remediation experts that can help you tackle this problem. We use a state-of-the-art, multi-step process to contain and eliminate mold as safely and efficiently as possible. Here are the steps involved in a typical mold remediation process.

1. Containing The damage
The first step toward restoring mold damage is to contain the mold and prevent it from spreading to the unaffected areas. Installing containment barriers, establishing a negative air pressure in the containment area and sealing HVAC vents are some of the crucial steps during this phase of the process.

2. Removing The Mold Contamination
SERVPRO professionals have expertise in removing mold contamination safely and efficiently. We use vacuum pumps equipped with High-Efficiency Particulate Air (HEPA) filters to remove mold from non-porous surfaces. If the mold has contaminated porous material such as carpet, drywall, and insulation, our technicians eliminate the mold by removing the source of contamination itself.

3. Cleaning And Eliminating Settled Spores
The settled spores are removed by HEPA vacuum. The HEPA filtration system can remove microscopic mold spores with an efficiency of up to 99.97% to prevent secondary growth. The cleaning of settled spores takes time and is usually performed in multiple stages to ensure complete elimination.

4. Drying
Drying is perhaps one of the most critical steps to prevent further mold growth. Once the cleaning process is complete, and spores have been eliminated, drying can begin. SERVPRO experts use state-of-the-art air movers and dehumidifiers to get rid of the moisture from the mold.

Mold remediation is a delicate process that requires a lot of skill and expertise. Make sure that you are seeking professional help as soon as you spot damage to limit the extent of damage and prevent it from spreading.

Call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070 to schedule an inspection today. Our experts can help you devise a plan to combat mold damage and restore your home to preloss conditions in no time.

For more regarding the wonderful city of Bethlehem click here.

Be Mindful of Leaking Windows After Flood Damage in Bethlehem

11/10/2017 (Permalink)

Storm Damage Be Mindful of Leaking Windows After Flood Damage in Bethlehem SERVPRO suggest regularly inspecting your windows for damage after a storm to prevent mold growth or other damage to your home.

Checking Your Windows Regularly Can Prevent Flood Damage

Winter storms and inclement weather carry with them a real risk of flood damage to your home. Floods might cause damage ranging from minor leaks to major structural problems. One area of your house that requires extra care is your windows. Window leaks let water into your home, and if the damage goes unchecked, the wood around your windows is at risk. There is also a potential for mold growth when water pools in dark areas with a suitable fungal food source such as wood or drywall. SERVPRO recommends all Bethlehem homeowners check their windows regularly for signs of damage.

The best way to prevent potential window leaks after flood damage in Bethlehem is regular checks. We suggest that every time the weather is rainy or there is snow or hail, you check your windows afterward for signs of water. You do not need to wait until a significant flood or storm; in fact, it is better if you do not wait, because by then it is too late to take action.

The location of a leak gives you a clue as to its source. Visible water on the window frame or the area where the jamb meets the sash suggests the problem is with the window itself. However, leaks in the area surrounding the frame such as the walls or ceiling may point to a problem elsewhere in the house.

There are some steps you can take to protect windows, such as caulking around them or installing a weather strip. However, if you suspect the problem is with the actual structure around the window, it is a good idea to call in a window specialist to take a look.

If a leaking window causes pooling water or even mold growth in your home, give SERVPRO a call straight away. Our IICRC-certified technicians are waiting to offer assistance. We have all the equipment necessary to extract water from your home and remediate any mold growth situation. We dry the area thoroughly to reduce the risk of mold growth.

For help with leaking windows in Adako, Bethlehem, Bailey Camp, Ellendale and surrounding areas, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070 today.

For more information regarding Bethlehem, click here.

Quick Action Saves Water Threatened Inventory at Bethlehem Store

11/1/2017 (Permalink)

Commercial Quick Action Saves Water Threatened Inventory at Bethlehem Store SERVPRO's IICRC certified technicians remove water from wood flooring then use a variety of techniques to restore them "Like it never even happened."

SERVPRO's Thorough Drying and Restoration Process

Unique products and a quirky approach to selling make a repurposed historic house the perfect place to display home furnishings and décor in Bethlehem. Interesting and eclectic surroundings come with the unpredictability of an aging building. When water damage develops from leaks in old pipes, we have the experience and strategies to save your room stagings from a soaking.

Creating an inviting atmosphere in the various rooms used for display, the 100 plus-year-old radiators in your retail space also create havoc as their rusted valves begin to leak. The water at first was unnoticeable, drops at a time, but then rugs and carpeting nearby became sodden. The designer furnishings are next, but we have other and much more constructive ideas.

Even before we arrive, you can help avoid water damage in your Bethlehem retail space by lifting furniture up and place blocks or foil covered towels under the legs. This keeps water from wicking up the wood or rusting metal fittings. Roll up area rugs for evaluation and potential specialty cleaning, and also to prevent dyes from staining other flooring. SERVPRO crews assess the scene upon arrival, and a plan for drying and restoring the antique wooden floors and the modern carpeting takes shape.

The water source to the radiators must be shut down and arrangements for repairs made. Once that is secured, SERVPRO technicians begin water extraction. Care is taken when using vacuum extractors on the wall to wall carpet to minimize stretching and prevent tearing at seams. Delamination, where the backing pulls away from the fiber layer, is a risk reduced when IICRC trained workers complete the task. The padding, if left in place, must be dried through the carpeting as well, which requires weighted wand techniques to force all moisture out. Air movers and dehumidifiers speed the process by moving moist air away from the areas affected, allowing the drier air to absorb water vapor given up by the carpeting.

Wood flooring is resilient if treated fast. After standing water is removed, SERVPRO technicians use a variety of techniques to resolve the remaining moisture issues. Drying the subfloor is critical, as the top layer wicks up any dampness, resulting in cupping -- where the planks rise on the edges, leaving a valley. Surface dampness left unresolved can cause crowning, where the center of the boards swells up. Buckling happens when the floorboards curve up from the subfloor after prolonged water exposure.

Drying mats lie directly on the floor and pull up moisture. We may pull up a few sections to aim air movers at both the main and the subfloor. Small holes drilled or, in severe cases, finishes removed, allow the wood to release trapped moisture, helped by dry air provided with dehumidifiers and air movers. Throughout the process, SERVPRO workers measure and monitor the progress of moisture reduction.

SERVPRO of Alexander & Caldwell Counties has the highly qualified technicians and powerful drying equipment to reduce moisture to normal levels in floors and other surfaces. Call (828) 396-1070 to help with water damage due to any source.

Click here for more information regarding Bethlehem.

Neutralizing Smoke Odors in Your Bethlehem Home After a Fire

10/24/2017 (Permalink)

Fire Damage Neutralizing Smoke Odors in Your Bethlehem Home After a Fire If your space heater causes a fire, big or small, call SERVPRO to repair your home and remove the odor left behind.

Cleaning, Repairing and Deodorizing Your Home After Fire Damage

With the cold weather coming in Bethlehem, space heaters are coming back out. They are a popular choice due to their portability and small size, making them easy to reposition. When carefully used, these appliances can be one of your most valued pieces of equipment all winter long. If not used safely, however, these little heaters can pose a fire risk in your home.

If your Bethlehem home has suffered from fire damage due to a space heater, you want to repair the damage as soon as possible, even if it was small. At SERVPRO, our technicians are expertly trained and experienced to handle fire damage of any size, including cleaning up any soot and smoke residues the fire leaves behind.

Removing the smoke odor of a fire-damaged home presents a challenge. Our technicians are more successful at removing them because we understand how odor molecules permeate a structure and how to use various methods of odor removal. We also understand that customers perceive odors in different ways. Our task is to neutralize the odors that you consider unpleasant.

As SERVPRO techs attempt to deodorize, we deal with two kinds of odors – ones real, and ones imagined. The real odor is the sensation of smell caused by a real substance. Odor molecules interact with olfactory nerve cells in your nose. These nerves send messages to your brain which are interpreted by the olfactory lobe. Psychological or imaginary odors are what people believe they are smelling.

Deodorization requires a combination of techniques for it to be successful. Doing so results in all the odors being neutralized in the end. The first step is to get rid of the source causing the odor, and then we clean up the residues. After cleaning, ventilation or air scrubbing to get rid of odor molecules from the air indoors is next.

SERVPRO of Alexander & Caldwell Counties has the experience you need to not only clean and repair your home after fire damage, but remove the odors from smoke as well. Residents in the areas of Bethlehem, Sawmills, or Lenoir should not hesitate to call us at (828) 396-1070 after a fire.

Click here for more information about Bethlehem.

Water Removal Linked to Clogged Downspouts in Stony Point

10/10/2017 (Permalink)

Water Damage Water Removal Linked to Clogged Downspouts in Stony Point When debris and leaves get logged into your gutters and downspouts, water can pool around your foundation and cause damage. Call SERVPRO for help.

SERVPRO Technicians Check Many Points at Which Water can Enter Your Home and Cause Damage

Your Stony Point drainage system that begins with a well-shingled roof, properly canted gutters, and adequately maintained downspouts impacts the foundation of your home if any portion of the configuration fails. Heavy rains due to severe storm patterns need to drain away from your home. If water collects inside instead, you may need professionals to remove the water.
Seasonally torrential rains gush from your gutters and pound a depression around your house, resulting in an urgent water removal need in Stony Point. During the autumn, falling leaves join any storm debris clogging your downspouts and causing your gutters to pull away from your roof edge. This disrupts the carefully constructed pipeline that should allow water to flow down the gutters, into the drains, and finally deposited on a downslope away from your foundation. Inches of water build up in your utility room or crawl space because of the clogs, and our trained technicians and specialized equipment are ready to evacuate the moisture to avoid water and secondary damage.
Over the period of a few days, North Carolina can experience several waves of soaking storms. The ground around your home becomes supersaturated as the water fails to drain away, permitting the water to build up. SERVPRO water removal teams arrive with submersible pumps and high-efficiency water extractors to pull water out of your structure. Failing to remove this accumulation is a mistake as the ground cannot absorb more, and any insulation becomes waterlogged and prone to mold growth. Vapor barriers might need repair or reinstallation if they deteriorated.
Any plumbing or HVAC venting near the water incursion risks compromise if the level is not reduced or eliminated. Once we remove the water, SERVPRO workers inspect the ductwork and any other mechanical systems to ensure continued operation is appropriate. If a breach is identified, we add cleaning and sealing the venting to the water removal plan. If even small amounts of moisture remain, structural materials and fixtures risk continual deterioration.
Post-water removal, SERVPRO technicians will review the gutter and downspout issues and recommend repairs that avoid future water accumulation crises. Throughout the process, we work with your insurer to limit your out of pocket expenses.
SERVPRO of Alexander & Caldwell Counties offers local residents the equipment and skilled crews to eliminate water retention problems. One call to (828) 396-1070 sets all of our services in motion on your behalf.

For more information about the City of Stony Point, North Carolina visit: https://en.wikipedia.org/wiki/Stony_Point,_North_Carolina

Look for Mold Damage in These 3 Hidden Places in Your Bethlehem Home

10/6/2017 (Permalink)

Mold Remediation Look for Mold Damage in These 3 Hidden Places in Your Bethlehem Home It is important to rinse your dishes immediately after use before setting them in the sink to prevent mold growth.

Regularly Checking Your Home for Mold Can Prevent Further Damage

Mold damage is the bane of all householders. The fungi are present in most homes which makes it impossible to eradicate. Often mold appears to have vanished when in fact it has merely gone dormant, ready to resurface once more as soon as it has moisture and enough organic material to grow. Bethlehem homeowners are most likely aware of the typical places mold likes to grow, including damp areas such as bathrooms or laundry rooms, or cold, wet places like basements or porches. The telltale black or green patches alert you to the fact that the spores have taken up residence in your house.

Mold damage in your Bethlehem home gets worse when it is left unchecked. Colonies release new spores which travel to other areas of your house – they travel through the air, or even on your clothes or boots, or household pets. Keeping on top of the mold is important to stop it from spreading, which is why SERVPRO recommends you check out these three unexpected places spores settle in your home.

1. Air Conditioners Air conditioners are the perfect breeding ground for mold because they draw in moisture, which the fungus needs to grow, and pollen, which makes an ideal meal. Check your AC unit regularly for signs of growth and call in SERVPRO at once at the first sign of a problem. Our IICRC-certified technicians have specialist equipment and tools to clean even hard to reach nooks and crannies.

2. Dishes After you wash your dishes, you think of them as clean – and that is a good thing! However, dirty dishes are an ideal breeding ground for mold. Stacks of dirty, damp dishes provide both the moisture and the food source fungus needs to grow. Prevent mold growing on your crockery by running it under a tap immediately after your meal. Do not leave dirty dishes standing around, and always dry plates and bowls completely before storing.

3. Window Seals Window ledges and surrounds typically collect dust and dirt, which provide a food source for fungus. Add condensation or even leaks from rainfall, and you have an ideal breeding ground for mold. Keep window surrounds clean and dry at all times. Invest in a dehumidifier to reduce humidity, and replace worn window seals.

Our IICRC-certified technicians are ready to help with mold remediation. We clean and scrub visible mold, vent contaminated air from your home, and reduce humidity to discourage regrowth.

For help with fungus in Taylorsville, Kings Creek, Sawmills and surrounding areas, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070 for assistance today.

Click here for more information about Bethlehem, North Carolina.

Bethlehem Residents Receive Professional Flood Damage Restoration Services

9/28/2017 (Permalink)

Water Damage Bethlehem Residents Receive Professional Flood Damage Restoration Services Dealing with flood damage to your Bethlehem property can be a lengthy process, especially if you attempt to do things alone.

Professional Flood Damage Restoration Services

Recent storms have left many Bethlehem residents reeling from more damage than expected. Some are looking for temporary housing while others show a strong desire to get back home as soon as possible. If you find yourself suffering a similar situation, help is not far away.

Dealing with flood damage to your Bethlehem property can be a lengthy process, especially if you attempt to do things alone. Giving us a call gives you access to IICRC-industry certified technicians, advanced equipment, and the resources needed to get you back on track. Our crew is available to answer your call 24/7, 365, giving you the help you need, today.

After calling your insurance company and before returning to your flood-damaged home, call SERVPRO. Our technicians can make your return home safer, eliminating any hazards that may exist, and getting started on your home’s flood damage restoration immediately. You might be surprised by how many electrical, fire, and safety hazards are present after a flood. It takes a qualified professional to identify them all and to keep your family safe. At SERVPRO, we provide you with full-service solutions and work hard to mitigate any damages or reduce any losses you might experience. Our technicians manage your entire restoration from beginning to end, informing you of our progress and communicating all issues with your insurance company to ensure you receive the results you deserve.

SERVPRO technicians train hard and work harder so that you never have to worry about getting qualified help again. Whether you have your entire home or a single room flooded after a storm, it is easy to get the help you need to recover fast. We have water extractors and drying equipment of all shapes and sizes, along with the ability to identify, clean, and restore hazardous areas to make your home safe again.

By contacting SERVPRO of Alexander & Caldwell Counties, you obtain access to local, highly-trained professionals who understand your circumstances and want to help you recover quickly. We provide you with quality cleanup and restoration services throughout Lenoir, Adako, and Stony Point in the quickest, most efficient manner possible while maintaining a safe, secure site. Call our emergency service line, today (828) 396-1070.

To learn more about the city of Bethlehem visit https://en.wikipedia.org/wiki/Bethlehem,_Alexander_County,_North_Carolina.

Why Homeowners Trust SERVPRO's Emergency Water Removal Services in Taylorsville

9/25/2017 (Permalink)

Storm Damage Why Homeowners Trust SERVPRO's Emergency Water Removal Services in Taylorsville Flooding happens but your quick call to SERVPRO after a storm can make all the difference in the remediation and restoration processes.

Our Team Responds Quickly When You Call After a Storm

Whether your home has been completely flooded by a major storm or has much more limited patterns of damage, removing water from the building is likely one of your top priorities. SERVPRO is ready and standing by after any catastrophe to help get your home dry as quickly as possible. Our water removal strategy in Taylorsville is designed to be as timely and efficient as possible to spare work and expenses later, while still being effective at drying out your home even while the rest of the neighborhood remains drenched.
Lightning-Fast Response Times
The core of SERVPRO's Taylorsville water removal strategy is comprised of our mitigation tactics. We have personnel ready around the clock to respond to calls and ensure that as little damage as possible happens in the immediate aftermath of a disaster. Within hours, we show up on the scene with water extractors and air movers to start removing moisture immediately, getting standing and voluminous water out of your home in as little time as possible.
Thorough Work
Getting done quickly is far from the most important aspect of what we do. Above all else, we make sure our work is thorough, so that you can have peace of mind and so that we can continue to provide our services to other homes in need. Machines such as dehumidifiers and deodorizers help to mop up the last vestiges of water in your home and erase any traces of what once happened. We also work closely with insurance companies, who often come to inspect the site and evaluate our performance. Hundreds of insurers across the country prefer SERVPRO because they never find our work lacking. In fact, if a flood or storm has impacted your home, your insurer may have expressly recommended us for restorations.
If your home has been hit by a flood or major storm, be sure to call SERVPRO of Alexander & Caldwell Counties right away at (828) 396-1070 for our 24/7 emergency services.

For more information about the Taylorsville, North Carolina visit: http://www.taylorsvillenc.com/

Handling Water Damage After a Heavy Storm in Taylorsville

9/8/2017 (Permalink)

Storm Damage Handling Water Damage After a Heavy Storm in Taylorsville If a storm leaves your home with flood damage, call SERVPRO for professional water removal services.

Steps to take if you experience flood damage in your home

Tornadoes, hurricanes, and quick summer thunderstorms can all create significant damage to your home. Even though the wind causes damage such as downed trees or torn shingles, heavy rains can lead to flooding, even if you are not along the water. There are some helpful steps you can take after your home in Taylorsville is damaged by water from a storm before help arrives.

Before water damage professionals, such as SERVPRO, arrive, you can remove as much excess water as possible from your Taylorsville home by blotting and mopping. Wipe water from wooden furniture after lamps and other tabletop items are removed. If cushions or upholstery are wet, take them out and prop them up so they can evenly dry. If there are any books or magazines which have gotten wet, pick them up, since the colored covers can stain whatever they are lying on.

During the summer, you run your air conditioner to get rid of the excess water in the air. Since winter is dryer, you may not need to do this in colder months. If the air seems heavy with moisture, you should think about running the AC unit, even if it is colder outside. You can also purchase a dehumidifier if you would rather not run your air conditioner in the colder weather. Also, keep in mind that our technicians at SERVPRO have industrial fans and dehumidifiers that they use to help dry your home out faster.

If whole rooms are flooded, turn off circuit breakers to these rooms to avoid water contacting any electrical appliances. Do not use your vacuum to remove water. Instead, utilize a wet-dry vacuum, or even better, is letting our IICRC-certified technicians use our truck-mounted pumps to remove any standing water after they arrive at your home.

Do not turn on any appliances in a flooded room, and if the water has saturated the ceiling, do not use ceiling lights or fans. If the ceiling is sagging from moisture, do not stand in or walk through the room, since the ceiling could collapse.

When your home is severely flooded, your first step should be to call SERVPRO of Alexander & Caldwell Counties, as it is not safe for you to perform the water removal yourself. Our experienced staff can take care of everything for residents of Bethlehem, Taylorsville, and Lenoir when they call us at (828) 396-1070.

Click here to learn more about Taylorsville, North Carolina.

Taylorsville Funeral Home Survives Water Damage

8/25/2017 (Permalink)

Commercial Taylorsville Funeral Home Survives Water Damage Keep your doors open for the families and loved ones who need your services when SERVPRO restores water damaged areas of your funeral home.

Water Damage To A Funeral Home

A town relies upon its funeral homes, needing their services especially in times of disaster. Like any business, however, a funeral home can suffer from roof leaks, pipe breaks, or other ways water intrudes and damages property. Restoration professionals help put the business back to rights and serve to preserve access to a critical service community members need.

Elegant and historical, the classic architectural lines of your family mortuary mask water damage that threatens this Taylorsville institution. Aging pipes slowly leaked, discoloring plaster and causing paint to peel. Bulges in the ceiling tiles reveal the problem grows incrementally. An inspection by our experienced project manager pinpoints areas of concern. We outline the steps needed to restore this place where treasured memories and celebrations of lives occur to its previous glory.

SERVPRO technicians use sophisticated technology to locate leaks and pockets of water causing the evident damage. Arrangements for repair of the older plumbing infrastructure take initial precedence. Then our team begins the work of removing residual water and reducing moisture in the structure and contents of your funeral parlor. Pumps and extractors pull water out, operated by certified technicians to avoid further damage to your property.

We take precise measurements of moisture levels to establish drying goals. Then we position powerful air movers and dehumidifiers to reduce moisture in walls, ceilings, and floors to normal levels. Carpeting and furnishings saturated by water receive expert attention including evaluation as to whether any mold damage is present. Moldy materials may need to be removed and replaced, but we focus on restoration of all other items so the community can turn to you in their time of need. Restoration is less time consuming and costly than tear out and replacements, thus much less disruptive to your essential business.

SERVPRO offers document restoration services as part of our water damage recovery options. Business or client records damaged by the leaking plumbing often respond well to a freeze drying method also called lyophilization. We work with you to determine which articles may profit from this relatively costly process. An inventory of items removed is created and maintained as we work through your documents.

Keep your doors open for the families and loved ones who need your services when SERVPRO of Alexander & Caldwell Counties restores water damaged areas of your funeral home. Call us at (828) 396-1070 to arrange for a consultation.

Click here to learn more about Taylorsville.

Fire Precautions To Keep You And Your Family Safe In Your Taylorsville Home

8/9/2017 (Permalink)

Fire Damage Fire Precautions To Keep You And Your Family Safe In Your Taylorsville Home Home fires may be more common than you think, so being aware of possible fire dangers in your home is essential.

Fire Precautions

Home fires may be more common than you think, so being aware of possible fire dangers in your home is essential. When you have prepared ahead of time and know some fire prevention tips, you can do a lot in preventing these catastrophes which plague thousands of homes each year.

Cooking related accidents equate for forty percent of fires reported annually. It takes just seconds for a blaze to begin in your kitchen and cause fire damage to your Taylorsville home. Unattended stoves and ovens or distractions are the main reason.

SERVPRO is a professional fire damage remediation company who can assist you in a timely fashion after you have experienced a kitchen fire. We clean up all damages, including water, soot, and smoke, and even help you with speaking to your insurance agent.

During the winter months, fires from fuel-based or electrical heaters are quite common. These heaters need to be kept three feet or more away from anything that is easily flammable like clothes, furniture, and curtains.

Bedroom fires from smoking account for over seventy percent of fatalities from house fires. If not disposed of properly, a cigarette butt can remain lit for hours. Ensure that you do not fall asleep with a lit cigarette in your hand.

Old wiring is a common problem in older homes, having been worn out over time. Inadequate installation of wires also causes electrical fires. If your circuit breaker trips often, you need an electrician to look at your wiring, as this goes a long way in preventing fires.

Many fires are caused by electrical wiring or equipment such as dryers, washers, irons, oven ranges, and water heaters. Ensure you know the rating of an appliance before you plug it into an extension. Do not overload an extension or circuit, as they can overheat or malfunction, and have a certified electrician do a yearly check-up of the wiring system in your home.

Other things to be careful with are candles, barbecuing too close to your home, and children playing with matches or lighters. When you teach your family the dangers ahead of time, they can be more aware of their surroundings when handling these things so you can remain safe in your home.

When accidents do happen, SERVPRO understands how stressful the situation can be, which is why we work quickly to come up with a remediation plan for you and go over it with you before we begin. SERVPRO of Alexander & Caldwell Counties should be notified as soon as your kitchen fire is out. The sooner you contact us at (828) 396-1070, the more damage we can prevent from water, soot, and smoke left behind.

Click here for more about the city of Taylorsville, North Carolina.

Water Removal Services in a Lenoir Property

7/29/2017 (Permalink)

Water Damage Water Removal Services in a Lenoir Property Don't Wait to Call SERVPRO for Water Removal in Your Lenoir Home

Count on SERVPRO for Rapid Water Damage Restoration Services

A homeowner can become confused after his/her home suffers the effects of a broken pipe or appliance. Standing water in the hallway, bedroom, or other area of your house can eventually lead to severe damage and consequently, expensive restoration.
If water damage occurs to your Lenoir property, stopping the flow is critical. Cut off the leak if you can, and then contact our trained technicians from SERVPRO to deal with the water damage problem. Our expertise includes inspection & water damage assessment, water extraction, drying & dehumidification, cleaning & sanitizing, and finally, restoration. Until we arrive, remember that safety comes first and only turn off your main power supply if no electrical hazards are present. Once you shut down the water source, wait for our staff to come and commence the water removal process:
Protecting the Furniture
Our priority is to move your furniture away from wetted areas to allow for drying. To prevent staining and damaging the wooden legs of larger furniture, we place them on small blocks or aluminum foil. SERVPRO water damage restoration experts can also treat your books and important documents that have been affected.

Eliminating Residual Moisture
When moisture from the water gets into your walls, carpets, and furniture, it can become a breeding ground for mold. As such, it is important to remove the moisture as soon as possible. We have industry leading dehumidifiers, air movers, axial fans and techniques for rapidly extracting moisture from the air and affected elements.

Checking for Mold
As our team extracts the water and dries out your home, we are always aware of the possibility of mold growth. Our reasoning of restore before replacing means we attempt to salvage water damaged carpets and padding. This type of flooring is conducive for mold proliferation. By quickly removing the moisture, the chances of mold spores developing into colonies is greatly reduced.
In a water damage situation, it is important to act fast to get the water removal services you need. SERVPRO of Alexander & Caldwell Counties is strategically located to respond quickly to your emergency. Call us anytime at (828) 396-1070.

Visit Lenoir right here.

Mold Is Sneaky -- Hire Professional Mold Detectives To Catch It in Taylorsville

7/16/2017 (Permalink)

Mold Remediation Mold Is Sneaky -- Hire Professional Mold Detectives To Catch It in Taylorsville Whether mold is visible or you can just smell that something is not quite right in your home, SERVPRO can find the source of the mold and remediate.

SERVPRO Technicians Use the Latest in Detection Tools to Locate Moisture and Mold in Your Home

Homeowners are often driven crazy by a musty, funky smell without finding the source of the underlying mold growth. Just because you cannot see mold colonies does not mean they are not hiding, possibly damaging the structure of your home and making individuals reactive to molds uncomfortable. Contact SERVPRO if you suspect mold is present and we do our best to locate and remediate.
Certain areas of your home hold a musty smell. You notice it most clearly on an outside wall, sometimes stronger if you sniff at a light switch or electrical outlet. To manage mold damage to your Taylorsville home you need to find it and then hire a reliable mold remediation firm that follows Environmental Protection Agency (EPA) protocols. We inspect for signs of mold in all the likely places, and some not so likely, to find and remediate mold growth in your home.
When the moldy smell confines itself to exterior walls with no visible evidence of microbial growth, SERVPRO is likely to suspect an outdoor source of moisture. The mold may be growing in the recesses between the exterior and interior walls. If your home is insulated, the materials used possibly are contaminated as well.
Expect SERVPRO technicians to inspect the exterior of your home. We seek areas of siding that appear warped or bulging. Other signs include paint peeling unevenly or much sooner than is reasonable given when the house last received a new coat. If your home features stucco or brickwork, we look for cracks or missing pieces. Leaky or poorly hung gutters or loose flashing may have been the areas of ingress for rain, snow, or other forms of precipitation.
We may also remove plaster or gypsum board in the interior of the house near the smell to investigate whether mold colonies exist between the walls. When we find the infestation, the EPA protocol of containment, removal, and disinfection removes the current problem. We remove wet and moldy insulation as well, replacing it after remediation finishes. Remediation is not complete until the moisture source is removed, so gutters, flashings, and siding or brick/stucco need repair to limit the recurrence of the mold problem.
Call on SERVPRO of Alexander & Caldwell Counties at (828) 396-1070 if you fear mold colonies hide in your walls. Relentless detective work finds the mold and EPA directives followed remediate the outbreak.

For more information regarding Taylorsville, click here

Take Control Of Water Damage Happening In Your Bethlehem Area Home

6/27/2017 (Permalink)

Water Damage Take Control Of Water Damage Happening In Your Bethlehem Area Home We explain our services in detail, communicate with your insurance company, and help with any paperwork associated with your claim.

Protect Your Property When The Unexpected Happens

Having a plumbing leak or broken appliance does not need to cause extensive damage to your home. With help from a qualified professional, you can reduce any losses you experience and get everything back to normal fast.

Dealing with water damage on your Bethlehem property often requires help from someone who understands how water works. You want access to a trained company with years of experience, not someone who just got started in the business, a brother-in-law, or friends.

SERVPRO technicians can help you avoid secondary damages that develop over time. The issues often left behind by someone with less training and experience. It only takes a small water leak getting into an area behind your wall or in your floor to start causing damage that leads to warping, swelling, cracking, and more.

Mold only needs 24 to 48-hours to begin spreading throughout your home. Without the proper experience, small pockets of water give mold the perfect environment to grow. An expertly trained technician, like those offered at SERVPRO, use infrared moisture detectors, water extraction equipment and attachments of all sizes to get the job done right.

With someone like SERVPRO on your side, you never have to wonder if the person working to provide your loved ones with a clean, comfortable living environment has the right skills, tools, or experience. We work hard to ensure you receive the results you deserve and make every effort to make you comfortable while we perform your water restoration.

We explain our services in detail, communicate with your insurance company, and help with any paperwork associated with your claim. Our technicians take control of your entire restoration process, making the experience as stress-free as possible. You have more to worry about, let us help you straighten things out.

Locally Owned Company with National Resources

SERVPRO of Alexander & Caldwell Counties provides you with IICRC certified technicians, with several years of experience and access advanced industrial-grade equipment. Give us the opportunity to address water intrusions occurring in your home, today. (828) 396-1070

For more information regarding the city of Lenoir, click here: http://www.cityoflenoir.com

SERVPRO - Taylorsville Mold Damage

6/14/2017 (Permalink)

Mold Remediation SERVPRO - Taylorsville Mold Damage When a mold infestation strikes your home, our SERVPRO crew strikes back!

Dealing with Mold in Your Taylorsville Home?

Summer has arrived, and with it hot weather. That does not mean, however, that water and mold are no longer a concern in your home. As priorities change to yard work and outdoor activities, many residents forget to check their basements and laundry rooms for any possible problems.

Since most types of mold grow just fine at 85 degrees, Taylorsville homes still need to be checked for mold damage. It is not enough to wait for that tell-tale musty odor since certain types of mold do not even emit an odor. If you have waited too long, SERVPRO can still help you recover and return your home to its condition before the spores began to expand, grow and form masses. We have developed a four-step method that best uses our local personnel with a nationwide network of equipment and experience to get the job done in North Carolina.

First, we isolate the contaminated area. Technicians hang plastic sheeting over doorways, windows, and other openings to establish physical containment and ensure the mold does not spread to the rest of the home. They also seal HVAC vents to prevent accidental contamination of the ductwork. The final component is to create negative air pressure using air movers and fans. With particular airflow direction, this forces loose spores out of your home.

Next, our restoration team wipes down and cleans surfaces to remove the contaminating mold. We wipe down nonporous surfaces like glass and metal with a dry or wet cloth, depending on the thickness of the mold. If it is very thick or is growing in a layer of dust and dirt, technicians apply an anti-fungal agent to loosen and break up the growth so it can be wiped down. After wiping, team members vacuum surfaces using HEPA filters which can trap a single mold spore. Porous surfaces such as drywall and carpets are tough and costly to try and clean; we recommend disposing and replacing them in most cases.

The third step is to let dust and mold spores in the air to settle. After enough time, technicians wipe down all surfaces again. We do this from top to bottom and in the direction of the negative air pressure to help force loose spores out of your home.

The fourth and final step is to lower the humidity level of your home to stop growth and return spores to a dormant state. We do this by placing dehumidifiers and specially designed heaters in the affected areas to raise the temperature while removing moisture from the air. These devices are also effective in drying structural and personal property.

Locally Owned Company with National Resources

Stopping mold and restoring your home from the damage is not a quick and easy procedure. At SERVPRO of Alexander & Caldwell Counties, we work hard to help put you back in your home as quickly and safely as possible. Call us today at (828) 396-1070 to schedule an inspection if you suspect there may be a problem.

For more information regarding the city of Lenoir, click here: http://www.cityoflenoir.com

When Your Home has Fire Damage in Sawmills

6/1/2017 (Permalink)

Fire Damage When Your Home has Fire Damage in Sawmills Regardless of the size of the damage after a fire, call SERVPRO for best remediation efforts. You will be very happy with the results.

SERVPRO's Technicians Provide Thorough Remediation Services In Order to Prevent Finding Secondary Damage Later On After a Fire

After a small fire, you usually clean up the mess, soak up the water, and hope for the best. That water can create future problems, though, and the fire has created hidden risks, behind walls, in the ceiling, or below your floor.
Sawmills homeowners should know that not all fire damage looks like charred, crumbling wooden beams from a gutted house. Damage can also come in smaller sizes, from smaller, more contained fires. Kitchen fires are a good example of this, as are those that happen in a bathroom or bedroom when a candle begins to burn a curtain or linens. However, when these smaller-sized fires are not extinguished quickly, they can quickly become larger blazes which can damage the entire home.
SERVPRO is prepared and qualified to handle any size disaster involving fire damage in your home or apartment. If you rent your dwelling and there is evidence of fire damage when you move out, your landlord might keep your deposit to pay for the damages and cleaning costs. Having the damage repaired before an inspection can help you regain your deposit money.
For homeowners with fire damage in their homes, insurance policies usually provide coverage for this type of situation. Repairing the damage can prevent other problems from developing into full-fledged situations that need additional, and much more costly, damages in your home. Many problems that could have been prevented by timely repairs are often precluded from payments by most insurers, making it even more important that repairs are made as soon as possible.
Our technicians are ready to help you and your family remain in or return to your home after a fire. Our training includes courses in all aspects that are pertinent to recovery post-fire, in addition to our extensive experience. Calling us, SERVPRO of Alexander & Caldwell Counties, at (828) 396-1070, can help get your home restored quickly and professionally. Because we know fires happen at any time, we are always available to take your call, at all hours, every day of the year.

For more information regarding Sawmills, click here

Possible Causes of Roof Leaks to Your Taylorsville Commercial Building

5/8/2017 (Permalink)

Commercial Possible Causes of Roof Leaks to Your Taylorsville Commercial Building SERVPRO Says Prevent Commercial Water Damage in Taylorsville, Maintain Flat Roofs

Physical Breakdown of Membranes on Roofs Can Close a Business

When you own a commercial building, there are several causes for roof leaks to occur. Any leak or water problem can cause serious damage to your frame shop and your merchandise. You should schedule regular inspections of your roofing system to avoid the most common issues.
While many problems are identifiable, many areas which are prone to leaks require challenging repairs, and if they are not done correctly, make Taylorsville commercial water damage many times worse. Your business needs routine inspections, therefore, so you can keep a close eye on these problem areas and save significant costs with proactive management.
If you do experience a water damage loss, however, SERVPRO can come to your rescue to clean up all the water and repair damages. For major roof repair work, they collaborate closely with trusted and skilled contractors to get your building in good condition again.
Sometimes, understanding possible causes for roof leaks helps to prevent major damages.
Clogged Drainage or Ponding Water
If you have a flat roof and there is no way for it to drain properly, it can begin to look like a swimming pool. Ponding water is one of the most common reasons for commercial roof leaks and water damage, adding a significant strain to your roofing system since one square foot of water weights about five pounds per inch.
You need to make sure water is freely and properly flowing off your roof between the gutters, drains, downspouts, and scuppers. In some cases, the current drainage system might not be routing water correctly, requiring roof repairs.
Damaged Perimeter Flashing
Roof leak repair is many times most needed at the outer edges or at inner parapet walls where flashings are installed to protect the roof membrane cover edges. If the flashing is installed improperly, damaged, or becomes loose due to storms or the wind, the edges of the cover can be exposed, letting water and moisture seep into the building and roofing system.
Open Roof Penetrations
Penetrations include drains, pipes, vents, HVAC units, hot stacks, conduits, gas lines, and other objects that puncture the membrane of the roof. These are prone to leaks and must be properly secured to make sure the roofing system is protected from water damage.
SERVPRO can step in to clean up any standing water and damage that is done from one of these penetrations on your roof causing a leak inside your building. They also can restore and repair many of your items inside your building to reduce your losses.
Damage to Roofing Membrane
As the membrane ages, it can blister, split, shrink, crack, or puncture, giving way to water and exposing the insulation of the roof under the membrane.
SERVPRO of Alexander & Caldwell Counties understands that any water damage from your commercial roof can be devastating to your business, which is why we are available to you any time of the day, any day of the week. Just contact us at (828) 396-1070, and we can take care of the damages done by water so your business can be up and running like normal again.

Overwatered Spring Plantings Mean Damp Basements In Taylorsville

4/21/2017 (Permalink)

Water Damage Overwatered Spring Plantings Mean Damp Basements In Taylorsville Slowly seeping water is a benefit to mold spores, moisture taking them to a full-blown colony in 48 to 72 hours.

Water Damaged Basements

The warmer weather has everyone ready for flowers and the bright green leaves of your next vegetable crop. Many gardeners use irrigation systems like drip hoses to ensure the baby plants get the best start. Forgetting to shut off the water to plantings near your house is a common reason for water to collect in your basement or under a slab foundation. SERVPRO has techniques to turn back the page on this mistake and restore the water damage.

Water damage from soaker hoses gently dripping onto the ground around your Taylorsville home goes unnoticed until your basement is humid or the slab is wet, with widening pools of moisture spreading. Quick action from our water damage abatement team is a necessary part of the solution. Waiting even for a few hours increases the chance of mold development.

Overwatering near the foundation of your home is just as or even more destructive than a heavy spring rainfall. A rainstorm's water diverts through gutters and downspouts, hopefully away from your home's foundation. The targeted flow of moisture from a drip or other irrigation setup goes right into the lower reaches of your home. When SERVPRO arrives, our crew pumps out any standing water and extracts puddles and surface moisture with high power vacuums. Moisture level monitoring occurs periodically, informing our staff as to the positioning of air movers and the need for heaters and dehumidifiers.

Drywall and insulation evaluation is crucial; our employees are always on the look-out for possible mold growth. Slowly seeping water is a benefit to mold spores, moisture taking them to a full-blown colony in 48 to 72 hours. Lack of microbial growth permits us to attempt drying of floor coverings, walls, and even insulation if we direct airflow and heat appropriately. After we establish drying targets, we help homeowners plan for foundation plant watering in the future. The beds planted next to your home need to have the proper pitch to drain water away from the foundation. Timers or automatic shut-off valves are a good investment to avoid future water damage.

If good intentioned gardening practices cause water damage to your home SERVPRO of Alexander & Caldwell Counties is in your corner. Call (828) 396-1070 to schedule a consultation.

Getting Back To Normal After Fire Damage In Taylorsville

4/4/2017 (Permalink)

Fire Damage Getting Back To Normal After Fire Damage In Taylorsville Smoke Odors & Fire Damage in a Taylorville Property

Your Taylorville Property Gets TLC from SERVPRO After a Fire

A home fire is something that homeowners dread. We all hope it will not happen to us, but sometimes fires do occur. The aftermath of a fire is distressing for anyone. Your home and belongings may be damaged. Life can feel strange and stressful, and you are desperate to get back to normal life.
SERVPRO is here to help you get back to normal after fire damage to your Taylorsville home. Our IICRC-certified technicians have the skills and know how to clean your home and belongings and leave things “Like it never even happened.”
The first step in fire remediation is assessing the damage. Our teams are trained to inspect your home and possessions so we can determine the extent of the smoke and fire damage. Various materials react to fire differently, and so the type of loss differs from item to item and from surface to surface.
The next step is to devise a cleaning plan that restores your house and belongings as well as possible. Every element has different cleaning needs. Some of the cleaning options we have at our disposal include:
•Using towels and brushes to clean surfaces
•Employing water or air pressure to help lift and clean soot
•UV machines that use sonic vibrations to get materials clean
•Cleaning chemicals and solutions
Our technicians know which cleaning action is best for each type of fire damaged surface or item. No matter how long it takes, we see every cleaning job through to the end. A thoroughly cleaned home helps you feel more normal after a fire. However, some smoke odor can remain, and this is an unpleasant reminder of the fire. SERVPRO staff is trained to use a variety of methods to remove smoke odors from your home. For example, we have access to air scrubbers, thermal foggers, hydroxyl generators, and ozone machines for the deodorization and disinfecting of your home. We also place air movers and axial fans in the right positions to help dispel odors.
The proper cleaning schedule and careful attention to deodorization are vital for restoring your home so you can get back to normal life as quickly as possible.
If you need help restoring your home after a fire, SERVPRO of Alexander & Caldwell Counties is here to help. Call us at (828) 396-1070 for the help you need.

Mold Damage in Your Taylorsville Home Needs a Fast Response

3/24/2017 (Permalink)

Mold Remediation Mold Damage in Your Taylorsville Home Needs a Fast Response Don't let the mold spread. Call SERVPRO quickly to remediate.

Timely Professional Mold Remediation Will Lead to Success

Mold is the real danger of water damage, as it is something we might not be able to see physically. However, once it finally shows itself, it is only a matter of time before your entire home could be covered with the stuff. Usually, if your home is not completely dried and correctly ventilated in twenty-fours or less from the initial water damage incident, additional damage occurs, bringing mold along with it.
One of the biggest hazards that is found during water and flood damage restoration is mold infestation plus the infestation of other potentially dangerous microbes. Mold damage in your Taylorsville home, therefore, needs mold remediation as quickly as possible. The areas which have been wet for longer than forty-eight hours start to sprout mold.
Molds are a part of the natural environment and reproduce using tiny spores. These spores are not visible to the naked eye and float through air both indoors and outdoors. Mold can start growing indoors when the spores land on surfaces which are wet. There are several types of mold, but none will grow without moisture of some kind.
At SERVPRO, we realize that long term exposure to mold and mold spores causes health effects to you and your loved ones. We also recognize that if mold remediation and mitigation is not performed in a timely fashion, mold has the potential to damage your home severely, therefore causing its market value to fall dramatically, amongst other detriments.
When you call a SERVPRO technician to your home, you can expect a fast response. An estimate of the damages is drawn up after your home is properly inspected. We find what started the mold infestation, and we explain to you that just cleaning or bleaching these visible areas of infestation is not the solution. Unless all of the moisture is eliminated, the potential for the mold to grow back is high. Mold spores will always be present, but mold will not grow or spread if it does not have the moisture and the right environment to feed off of. You can also do things such as using exhaust fans while cooking, turning on air conditioners and dehumidifiers in warmer weather, and increasing ventilation in your home.
We also figure out what the extent of the damage is and how much time elapsed before we were called in. We take you through each step of the way during the restoration and mitigation of the mold, so you can have peace of mind and fully understand all that is happening.
Time is of the essence with a mold infestation and inspection for mold and remediation. At SERVPRO of Alexander & Caldwell Counties, we realize this and that the longer it takes to tackle the outbreak, the more damage you have. Therefore, as soon as you call us at (828) 396-1070, we make arrangements to have technicians to your home as soon as possible.

Commercial Water Removal in Taylorsville

3/13/2017 (Permalink)

Commercial Commercial Water Removal in Taylorsville Don't let water damage close your auto repair shop for good. Call SERVPRO for remediation services today!

SERVPRO Technicians can Get Your Shop Opened Quickly After Damage

In a residential neighborhood, standing water usually means the loss of some personal property, time in a motel for the residents and a limited amount of restoration costs. It does not usually affect the person's ability to go to work or draw a paycheck. This limitation is not the case when disaster strikes a business.

Quick commercial water removal for a Taylorsville structure such as an auto repair shop can mean the difference between reopening for business and closing the doors permanently. SERVPRO has decades of experience in helping our communities and local businesses get back to work and back to normal as well.

Since most of the water in commercial flooding is from damaged plumbing or faulty sprinklers, the water involved is usually clean. That means the water is free of sewage and other contaminants which make removal and clean-up more difficult, time-consuming, and expensive. It also means that our technicians use a checklist of actions that is designed to help you reopen your doors and begin servicing customers as soon as we can safely do so.

First, we secure your facility. This step includes not just protecting your structure from further water damage or trespassing, but also looking for electrical hazards, deteriorating floors and sub-floors as well as falling ceilings if the source of the water leak was from a sprinkler, an upper floor, or the roof.

Next, technicians remove standing water. They use industrial pumps along with generators if the power is still out. Once the water is gone, the response team examines crawl spaces, under floors and behind walls to ensure we have not missed anything.

If everything checks OK, the next step is to lower the humidity levels of the building itself and the surrounding air. Technicians determine levels with moisture meters and then set up a combination of air movers and exhaust fans at exit points in the shop. These commercial machines rapidly exchange damp air for drier air from the outside, and we maintain a scaled inventory of them for use in small areas like storage rooms to larger, multi-bay areas like the shop floor. For smaller rooms with carpeting (e.g. a manager's office), we may also set up a dehumidifier to speed up the process to prevent pulling up and replacing the carpet or the pad underneath.

Reopening the doors after a disaster is a time-consuming and often expensive, process. SERVPRO of Alexander & Caldwell Counties is here to make sure it is not a frustrating one as well. Our technicians walk through every step with you and even assist with your insurance company if it is helpful to do so. Call us at today at (828) 396-1070 to get started.

How To Know If The Flood Damage In Your Taylorsville Home Is Serious

3/9/2017 (Permalink)

Storm Damage How To Know If The Flood Damage In Your Taylorsville Home Is Serious The scope and intensity of the repairs depend on how much water is inside the house and which materials are already wet.

Categories Of Water Intrusion

At SERVPRO, we like to remind our customers that no restoration job is impossible. While severe flooding can lead to complete destruction of some items, there are always others that are salvageable. In fact, as long as repairs get started within two days of the original incident, the chance of full remediation is high.

Nevertheless, the scope and intensity of the repairs depend on how much water is inside the house and which materials are already wet. When handling flood damage in Taylorsville, our technicians carry out an inspection first to determine the level of water intrusion. The assessment adheres to official guidelines from the IICRC. Keep reading to learn more about the categories of water intrusion and what they mean for Taylorsville residents.

Class One
Class one involves minimal water intrusion, which means that this is the least serious type of water damage. Most items affected are non-porous (concrete floors, appliances, etc.) In this case, only limited repairs are necessary. Pumping is enough to extract most of the liquid, after which a small dehumidifier can be used to complete the job. Typical Scenario: a toilet overflows onto a sealed tile floor.

Class Two
There is a significant volume of water. Several porous items are affected (curtains, carpets, etc.) The extraction takes longer, in this case, because more water is absorbed. Dehumidifiers are used (for longer periods) to draw water vapor out of soft materials. Typical Scenario: a burst water pipe inside a gypsum board wall.

Class Three
Substantial amounts of standing water remain after the incident. Many porous items have absorbed flood liquids. The most intensive rates of evaporation are required to extract it in a timely fashion. The SERVPRO technicians probably need to lift carpets and (in some cases) make holes in the walls to increase ventilation. Typical Scenario: natural flooding causes rapid water intrusion, which quickly soaks the ground floor.

Class Four
The most severe type of flood damage involves water that gets trapped between building materials. It is tough to handle, takes a long time to restore, and it does cause lengthy disruptions to regular routines. The drying process is complex and requires the use of considerable vapor pressure differentials. Typical Scenario: a severe sewage overflow or backup which soaks through the walls.

At SERVPRO of Alexander & Caldwell Counties, we approach every emergency with a unique strategy. Our repair methods are tailored to fit the needs of your home and guarantee a fast, effective restoration. Call us 24/7 at (828) 396-1070 today.

Storm Waters Can Damage A Bethlehem Bakery

2/13/2017 (Permalink)

Storm Damage Storm Waters Can Damage A Bethlehem Bakery A Bakery in Bethlehem Loves SERVPRO For Extracting Storm Water

SERVPRO Dries Out Residents and Businesses After Storm Related Water Intrusion

Businesses can suffer much less damage from a severe storm than a residence and still have to close their doors permanently. Each hour and day of clean-up are more important to saving not just a building, but an income and a contributor to the community as well.

A  building like a Bethlehem bakery after a storm can lose its functionality and close its doors permanently after a few days of water damage has ruined equipment beyond repair. SERVPRO has the training not just to respond quickly, but to properly clean and restore a facility to bring it back in line with city health codes, if at all possible. Storm-induced flooding does not have to have a lasting effect on your business.

The first step is getting rid of the water. For standing water, even in a large kitchen and customer service area, our technicians use commercial grade pumps to remove inches and even a foot of water in a matter of hours. With the visible water gone, our response team can tackle the next two items: drying out property and hidden water extraction.

Expensive industrial items such as commercial ovens are usually above most high water points but can suffer damage in a massive plumbing failure. Technicians must completely dry the electronics and heating elements before allowing the owner to use them again. Since it is not possible to disassemble these industrial appliances without violating warranties or possibly damaging them further, our technicians use commercial space heaters and dehumidifiers.

Both equipment items draw out moisture from the surrounding air and off of nearby surfaces. These techniques leave a dry surface without the chance of threads from towels or pieces of sponge accidentally being left behind to contaminate the next batch of cupcakes.

As this happens, other technicians dry out the building itself. Water extraction tools draw out moisture from floors, walls, and property items such as display cases. We accomplish this using commercial grade extraction wands that combine heat and vacuum to pull water droplets from between and underneath floor tiles and sections of concrete. Response team members also use the same heaters and dehumidifiers in corners to speed up drying walls, cabinets, and underneath counters.

SERVPRO of Alexander & Caldwell Counties understands that every hour your business is closed means income lost and customers go un-served. Count on a strong effort from a component of the SERVPRO large-loss storm team. Despite an improving economy, small business owners are still operating on narrow margins and even a weekend lost can mean not making payroll or loan payments. To prevent this from happening, call us at (828) 396-1070 to restore your business and your livelihood.

Returning to Normal Life After Fire Damage in Taylorsville

2/8/2017 (Permalink)

Fire Damage Returning to Normal Life After Fire Damage in Taylorsville If damaged wiring caused fire and smoke damage in your home, call SERVPRO quickly to remediate.

Certified SERVPRO Technicians are Skilled in Remediating Fire Damage Down to the Smell

Returning a sense of safety and normalcy as quickly as possible is the key to moving past the fear and unease many feel after fire damages their home. It is understandable to wonder “which restoration company near me should I try?” SERVPRO has the background and skill necessary for success.
When your home experiences fire damage from damaged wiring in Taylorsville, you and your family need an experienced and professional restoration company. Fire smoldering behind the wall creates issues only experts in smoke and odor reduction handle appropriately. Even if the visible damage appears minor fire that burned slowly and combusted insulation, wiring and treated wood sends noxious compounds throughout your entire home. Thorough knowledge of what structural materials and components are unsafe to retain inside your home is critical in a fire damage restorer. Our staff is very aware of how smoke and soot infiltrate porous materials. We follow appropriate protocols to ensure dangerously contaminated items no longer remain in your home. If the hazardous items remain, they must be sealed off to avoid secondary contamination.
SERVPRO fire damage restoration staff inspect your home top to bottom after any fire to determine all the abatements necessary for your and your family’s safety and your structure’s integrity. We scrape and scrub charred and residue-covered surfaces, testing for structural strength before sealing or replacing. Smoke and soot migrate everywhere, including into attics and crawl spaces. Odors in these areas create a long term problem. We remove and dispose of some smoke-filled items and use proper deodorants to reduce and finally eliminate the smell when dealing with components we retain.
Our odor removal specialists evaluate how the smoke and soot spread and use techniques that mimic these processes to mitigate the smell. Only technicians trained and certified in advanced deodorization meet the criteria for specialized tactics like thermal fogging and the use of an ozone machine. Our staff works with you and your family to eliminate the smell based on how the fire spread and how each resident perceives the lingering smoke odor. The goal is to return the indoor ambiance of your home to a smoke-free, odor-free state.
Count on SERVPRO of Alexander & Caldwell Counties to restore your home after fire damage. Call (828) 396-1070 as soon as the fire marshal permits for a consultation and recovery plan.

How Mold Can Damage Your Home in Sawmills

1/16/2017 (Permalink)

Mold Remediation How Mold Can Damage Your Home in Sawmills Mold in Sawmills Gets Cleaned Up by SERVPRO

Remediation Done Quickly Mitigates Mold Damage

There are many different substances in the air we breathe in addition to the oxygen we need. These things include microorganisms such as mold, bacteria, and viruses, plus water vapor and dust of all types. Occurring naturally, these substances are impossible to eliminate from a home, no matter how clean it is kept.

Sawmills homes can often have signs of mold damage that are sometimes ignored by homeowners. A very common warning sign of mold growth is a musty odor that rarely goes away completely, although it may seem to decrease at times. This ebb and flow of this odor do not mean that the mold is going away or dying off.
Dusting is one way that dust and mold spores can end up in the air after having settled on surfaces. When the mold is left on these surfaces, though, it has the time needed to ruin many of your belongings. Items made of organic matter, particularly cellulose, are favorite targets of mold. Books, especially older ones, can provide a treasure trove for mold to survive on. Because of the vast surface area of the pages of even just one book, mold has room to grow. The absorbent nature of paper adds to the situation in mold's favor by capturing moisture from the ambient air.
While mold spores are circulating in the air, they can travel anywhere in your home. When they settle on something, they are inactive and not growing. A small amount of moisture, along with some time in low-light conditions, and mold can soon begin to flourish. Before long, newly established colonies send off their spores. Colonies can take on various patterns on the surfaces they grow on. Sometimes it is a solid dustiness covering a wall or ceiling (like mildew). Other displays of mold growth can be much more dramatic. Different colored round areas in a variety of sizes happen with high frequency. While they may seem colorful, the mold is damaging the underlying drywall, disintegrating the materials. This mold growth and hyphae penetration cause drywall to crumble easily. It can also mean that mold is growing inside of the walls, affecting supporting wall beams.
When spores land on clothing and other textiles, spotting and staining of these items is almost unavoidable without some intervention. Washing regularly can help prevent this from happening, but once the mold has started to grow, special equipment must be utilized. SERVPRO has used the ESporta system with excellent results to remove stains that were otherwise permanent. Clothing, stuffed toys, draperies and curtains, furniture cushions, and bedding are among some of the many items that we have been able to restore.
When mold damage is threatening your home and your belongings, call us, SERVPRO of Alexander & Caldwell Counties at (828) 396-1070.

Commercial Water Removal Services Help Stony Point Factories Remain Operational

1/5/2017 (Permalink)

Commercial Commercial Water Removal Services Help Stony Point Factories Remain Operational SERVPRO Helps Insure Your Commercial Property's Restoration

SERVPRO's Vast Experience Does the Heavy Lifting to Keep Your Plant Operational Following Water Damage

Industrial settings such as factories and assembly plants require consistent environmental conditions. Standing water, in any area, from any source, can immediately halt production and affect not only worker safety but also company profits, for months to come. SERVPRO has the skilled professionals who can work as a team to reduce downtime, working around your employees, if needed, to return your operations to full speed again.
Stony Point area business owners will always have emergency commercial water removal services available for whenever situations with invasive, problematic water issues threaten to halt normal business operations. SERVPRO is known nationwide as a trusted name in emergency situations of any type or magnitude. Our water removal professionals that care about your employees' health, your business, and the general public can make it “Like it never even happened,” and quickly. We know time is money. Our goal is to help you stay open, operational, and in business.
Starting with the appropriate-sized extraction equipment for the situation, we quickly remove any visible water from the site. When this stage is complete, our experts will start the process of returning your factory to an adequately dry state again. Air movers and commercial-grade heaters will decrease the overall drying time by substantially increasing the rate of evaporation. For Large Loss emergencies, we can utilize large refrigerated dehumidifiers that can draw up to 30 lbs of moisture from the air quickly. Concrete floors, after returning to a dry enough state, can be treated under larger pieces of manufacturing equipment with anti-fungal sealants that are quick drying. This application protects these areas from mold growth in the future.
Depending on the type of water, and its source, we may not be able to save all of a business's inventory. Our efforts can largely prevent metal mesh floors and staircases from peeling and corroding, equipment cases from rusting, the wiring of components in tools and machinery from developing shorts, and other, common effects of water damage to industrial equipment and structures. Hand-cleaning of the details in your machinery, molds, and lines, including tubings, basins, and other affected areas will ensure that your finished goods are not affected in the future.
For any size water emergency involving any category of water, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070 to get dried out and back in business. We're always available to assist in any emergency situation your factory may require for help.

Avoiding Health Hazards and Responding to Flood Damage in Lenoir Homes

12/15/2016 (Permalink)

Storm Damage  Avoiding Health Hazards and Responding to Flood Damage in Lenoir Homes Safety First with Flooding in Lenoir

Safety and Mitigation of Storm Damaged Possessions Are Crucial

When natural floods occur, the essential boundaries between humans and the elements are broken down. The pressure and force of moving water are often enough to cause serious damage to purification and sewage systems. In the most extreme cases, chemicals and toxic waste end up in the floodwaters which infiltrate homes.

This is why it's really important for homeowners to seek professional advice. At SERVPRO, we deal with incidents of severe water damage on a daily basis. We're Faster To Any Size Disaster. Our job is not just to reverse the Lenoir storm damage and restore your home to its original condition; we'll also make it safe again. This means eliminating all traces of toxic materials in the water and your home.

If your home has recently flooded, there are a few things that you can do to keep yourself safe until the SERVPRO team arrives.

Find Alternative Shelter
If possible, find a clean, dry place to stay while the flooding in your home is being repaired. It isn't healthy to remain among damp furniture, carpets, or drywall, even if there is no standing water. There may be bacteria, pathogens, and chemicals on the walls and floors. Call SERVPRO, explain the severity of the flooding and we'll make our way to the property as quickly as possible.

Keep Your Hands Clean
If you have had contact with floodwater, you need to wash your hands thoroughly. Do this every time you get your hands wet and then leave the site. Don't prepare or touch food until you've washed with soap and water. If the flooding isn't too severe, you may be able to move items outside of the property and away from the saturation points. Where possible, store them away from unaffected possessions, as they may need disinfecting.

Drink Bottled Water
SERVPRO strongly advises you to steer clear of the main water supply, until we have verified (in conjunction with local authorities) that it is safe to drink. Flooding can infect the water supply with chemicals and toxins. All homeowners should drink bottled water or, at least, boil their water before drinking.

Reach Out for Help
Flood repair and restoration experts from SERVPRO provide more than just practical help. We are a valuable source of information and support. Our technicians can tell you everything that you need to know about flood damage restoration. They will be frank and honest about what can be salvaged (usually a lot) and what is too degraded to be saved. They will work closely with you to inventory your possessions and clean, restore, and repair as many items as possible. If you have insurance coverage, the final disposition of storm damaged items is your decision to make.

All forms of flooding can be stressful, but natural flooding has a tendency to make homeowners feel helpless. With the support of SERVPRO of Alexander and Caldwell Counties, you don't have to be. We can help you take back control and get repairs started quickly. Call us 24/7 on (828) 396-1070.

When a Wildfire is Approaching, Remain Safe and Cautious

11/23/2016 (Permalink)

Fire Damage When a Wildfire is Approaching, Remain Safe and Cautious Wildfires in Alexander and Caldwell Counties Get Help from SERVPRO

Local SERVPROS Are Ready to Help Your Property Thwart the Affects of a Wildfire

A warmer, longer and dryer than typical autumn in western North Carolina has increased the risk of wildfire spreading into your community. Thousands of residents have been evacuated in anticipation of the danger to property and life while tens of thousands of acres of woodland, commercial and residential property have been put in harm's way. If you are a homeowner in one of the affected counties you need SERVPRO at your side in case the unimaginable happens. As a leader in the fire restoration industry, we are capable of advising you as to the best and most effective plan to protect your family and restore your home if you must leave for safety or if your premises are damaged.

With so many residents of our area in a similar situation, it is critical that you choose the most capable and trusted company offering restoration of fire damage in Stony Point. The best outcome for your property is assured if we are given your trust as we will swiftly respond to your disaster no matter how many of your neighbors are also experiencing distress. We have a solid reciprocal relationship with over 1,750 fellow franchises nationwide, all staffed as are we with highly qualified technicians who are certified to manage even complicated wildfire damage scenarios. Our countrywide scope means we can build capacity to help all our clients quickly even with a catastrophic level of damage and a large number of households affected. As we need it in our community support will stream in, equipment, supplies, and personnel, resulting in no noticeable delay as we plan your recovery and execute the steps necessary to get your home back to pre-fire condition.

When coping with wildfire damage of this scale, it is crucial that you engage SERVPRO as your restoration company. Our strict adherence to industry protocols means your personal fire damage, whether sadly significant or mercifully minor, will be assessed and attended to with all due speed and the ultimate in professionalism. Many of the nation’s premiere casualty insurers prefer their insured homeowner's contract with us for fire repair, replacement, and restoration. Check with your agent to see why our services will guide you to successful fire damage restoration outcomes. We have the staffing, the equipment, and the zeal to deliver the services necessary to complete your fire recovery completely and safely.

Our reputation as a full-service wildfire restoration service supports your decision to contact SERVPRO of Alexander & Caldwell Counties for your needs after disaster strikes. Contact us at (828) 396-1070 to schedule your wildfire damage inspection and restoration.

Why You Shouldn't Have Your Employees Clean Up Commercial Water Damage in Bethlehem

11/5/2016 (Permalink)

Commercial Why You Shouldn't Have Your Employees Clean Up Commercial Water Damage in Bethlehem Count on SERVPRO for Bethlehem Water Damage Help

SERVPRO is the Answer to Water Damage in Your Business

It's a regular part of many employees' work duties to maintain and clean their work area, and at times, the areas of other employees. Some situations fall outside of normal working conditions, and these need to have special rules. Allowing, or requiring, employees to clean up spills and messes is expected to a certain degree, but some situations surpass this.
If your Bethlehem business has a case with commercial water damage, there are several reasons why you should bring in outside help, instead of having your employees rectify the watery mess. First is their safety during the task of cleaning up, but you should also keep in mind their experience in dealing with hazards such as this. Many times, it isn't only water that is causing problems, but microscopic organisms and inorganic compounds that the water might contain. These contaminants can create health and safety concerns and possible risks. Any injuries or illnesses resulting from cleaning up will be your responsibility.
You also have an obligation to your company. Having unskilled and unqualified people cleaning, restoring, and repairing commercial water damage at your site can leave the building lacking on many different levels. Some of these can become serious risks to the safety of others later. SERVPRO has the certified IICRC training and water damage restoration technicians to restore your structure.
Work done by unqualified or unlicensed people can also create havoc with not only your insurance agent but also with local code enforcement officers. Not only might you find that your employees are unable to complete even small portions of the work required to keep you in business, but you will be unable to provide the necessary paperwork to document the repairs that were needed, and performed, for your business to be re-approved by code enforcement. The same is also true with your insurance carrier when it comes time to file a claim for reimbursement. Better to call a business to keep you in business.
It's better to call an expert and experienced professionals with the required licensing and certifications who can handle any size disaster. When you have commercial water damage, it's time to call us, SERVPRO of Alexander & Caldwell Counties at (828) 396-1070. We'll get your business cleaned up and functional again.

Bethlehem Mold Damage--How Mold Grows and Spreads

10/20/2016 (Permalink)

Mold Remediation Bethlehem Mold Damage--How Mold Grows and Spreads Moisture Invites Mold Damage in Bethlehem

SERVPRO Expertly Remediates Mold Damage in Homes and Businesses in Bethlehem

One of the first questions we get whenever we find a mold infestation is "How did I get that?" Many homeowners get offended, thinking that we are accusing them of keeping a dirty house. In reality, housekeeping has little to nothing to do with getting mold.

Mold damage to Bethlehem homes starts with tiny spores smaller than even a mustard seed. Even a mass of these spores can still be smaller than the head of a pin and be hidden away in the corner of a basement or on the back of an air vent. If something disturbs the mass, then the released spores can spread through a home very quickly. When that happens, SERVPRO is ready to deal with what comes next.

The mold spores will eventually find a surface to settle on. If the conditions aren't good for growth, the spores can lay dormant for a very long time. What they need to start growing is moisture, a high enough temperature, and a food source. Lack of sunlight also helps.
Enough moisture is the first step. With it, the spores begin to swell and send out hyphae which can act as a type of root or grow across a surface looking for food and producing more spores. For most molds, the ideal temperature range for growth is between 68 to 86 degrees Fahrenheit. There are though that can grow at 32 degrees or in an area as hot as 122 degrees.

When it comes to food, mold likes any organic material in your house. The paper material in drywall is usually the largest food source and why mold growth tends to show up there first. That said, the wood in floors and every type of carpet is equally at risk considering that these are the hardest areas to dry to prevent mold growth properly.

SERVPRO of Alexander & Caldwell Counties is dedicated to getting our fellow Carolinians back into their homes as quickly as possible. If we can't clean it for you, we'll remove it in the safest manner possible. If you suspect that you have a mold infestation, call us at (828) 396-1070 today.

Water Damage Caused By Your HVAC System

10/13/2016 (Permalink)

Water Damage Water Damage Caused By Your HVAC System With the constant use of our heating and air conditioning systems, they should be monitored for any potential damage that can lead to problems.

Water Damage and Your HVAC System

In the North Carolina area, we are approaching season changes from summer to fall, then winter. Our present use of an HVAC system is to keep us cool until we switch over to our heating environment. With the constant use of our heating and air conditioning systems, they should be monitored for any potential damage that can lead to significant problems.

For instance, a clogged condensate drain pipe can make an HVAC system drain pan to overflow. The drain pipe is one of the most frequent causes of water removal repairs in Stony Point. Drain pipe fittings can become disconnected from the unit and allow the condensate to drain through the ceiling to the floor. A malfunctioning or dirty pump can also cause extensive water leakage.

When the drain pipe becomes clogged, the water will quickly back up the line and then into the drain pan. The water fills up the pan until it overflows. A malfunctioning condensate pump can cause water leakage from heating, ventilation, and air conditioning system, flooding the basement or attic. Due to the continuous presence of water, mold can grow inside the unit, causing it to become clogged.

Additional damages caused by heating and air conditioning units, involves wet soggy carpets, ceiling collapse or drywall damage. Other issues that can create water damage from an HVAC system includes low refrigerant, no-trap and air vent in the drain line and condensate buildup in a ductwork system that is not properly insulated. If you want to make sure that your system is operating well and is not about to flood your home, give SERVPRO a call to prevent any risk of water damage issues.

When properly maintained, your HVAC system provides a comfortable indoor environment year-round. But, if your HVAC system does present problems, call the experts - SERVPRO of Alexander & Caldwell Counties. We are close neighbors because we are locally owned and operated. Our professional technicians are available 24 hours a day, 7 days a week. Call us today at (828) 396-1070.

The Importance of Mitigating Flood Damage

9/20/2016 (Permalink)

Storm Damage The Importance of Mitigating Flood Damage Be Prepared For Storm Damage in Taylorsville

Water Damage Is Reduced from Flooding When SERVPRO Is Called for Help

At SERVPRO, we pursue an aggressive strategy of mitigation, meaning we send out crews 24/7 as quickly as possible to respond rapidly to a scene and stop further damage from occurring. Some disasters rely on mitigation more than others, and flood damage is one of the more significant mitigation topics. We urge homeowners who have fallen victim to a flood to contact us as soon as possible, as a speedy response makes a big difference in how much time and money the situation ends up costing you.
Stopping Seepage and Penetration
When water floods an area, every nook and cranny are susceptible to significant water damage. If we can't respond quickly to a case of flood damage in Taylorsville, water will begin to work its way through cracks and corners into deeper regions of your home. In the worst cases, when the homeowner is away or unaware of the damage, it can even seep into and damage the building foundation.
Preventing Mold Growth and Further Infection
Floodwaters breed mold, fungi, and present an environment for  insects and microbes to expand in great numbers quickly. Early removal of floodwater is critical in stopping the growth and reproduction of these unwanted consequences, and to your health, as some of these organisms may cause health effects. We will also need to initiate a thorough drying process to free the area from mold's grip, and pumping out water quickly is a vital first step to diminishing these effects.
Keeping Conditions Under Control
Floods tend to open up areas to conditions that propagate further damage to the home, manipulating factors such as temperature, humidity, and air flow in the home. If we can respond quickly enough, we can set up equipment to control these variables before the flood ever gets a chance to disrupt the internal elements of the structure.
SERVPRO of Alexander & Caldwell Counties employs a strategy of mitigation to help prevent as much damage as possible to your home in the event of a disaster. If your home has been flooded, call us right away 24/7 at (828) 396-1070 so that we can respond quickly and begin to mitigate damage.

How the Esporta Wash System Assists Us in Serving Our Customers

8/16/2016 (Permalink)

Cleaning How the Esporta Wash System Assists Us in Serving Our Customers SERVPRO's Esporta Washing Unit Saves Money for Lenoir Firefighter Gear

SERVPRO Saves Customers' Irreplaceable Possessions with Our Esporta Equipment

Cleaning things may seem like it would be a low-tech task, but the reality is that cleaning items after a disaster are very high-tech. The Esporta Wash System is an excellent tool for getting materials clean and free of contamination, including items that look too far beyond hope. If you've had fire damage or flooding in your home or business, you might be very interested to find out what this new system can do for you.

Fire damage resulting in soot or water damage causing potentially hazardous pathogens on fabric calls for a sanitizing and powerful cleaning at your Lenoir home. The contamination level found on any particular item can be extremely high. Contamination is measured in RLU's or Relative Light Units. High numbers may seem benign because it's 'light' but what is reflecting the light back to the measuring device is what we are concerned with – the higher the number of contaminants on an item, the more light will be reflected back into the device. When items are removed from the Esporta, they don't just look clean, they are clean, deodorized, and sanitized, as well. The much lower number of RLU's will indicate how clean an item is after being removed.

The Esporta Wash System is designed to eliminate the soot from fires and the bacterial deposits from floods and other disasters, such as storm damage, from a variety of items. These can include children's toys, leather items such as shoes, purses, belts, boots, and headgear, clothing, draperies, among others. It's design and means of functioning is extremely effective, but it is still gentle enough to be used on stuffed toys and clothing.

The effectiveness of the Esporta is substantial enough to handle even firefighters' Turnout Gear, leaving them looking like new again. The SERVPRO Esporta Wash System saves many municipalities from constantly purchasing firefighter Turnout Gear. When it comes to businesses in the retail clothing industry, when your inventory has suffered smoke damage or has become moldy, the Esporta might be exactly what you need to save your business financially. Large amounts can be cleaned at one time, saving you time, and money, simultaneously.

Families who have been through a traumatic incident can often find that what might have otherwise needed to be thrown away such as their children's playthings, can be restored and in a condition clean and safe enough to be handled by their children again. This can greatly decrease stress experienced by children when a traumatic situation has happened.

To find out more about the Esporta Wash System and what it can do for you in your particular situation, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070. We can answer any questions you may have and also schedule an appointment during which we can begin to restore your items to a pre-damaged state "Like it never even happened."

Homes Impacted by Water Damage

7/27/2016 (Permalink)

Water Damage Homes Impacted by Water Damage A Faulty Water Fixture Damages a Bathroom in Taylorsville

Taylorsville Water Damage

Water damage can happen under many different circumstances, but the worst ones are those that occur because of harm to the exterior of the home during a storm. Trees and even downed power line poles can cause extreme damage to your home, and allow water to enter. This water can create hazards immediately. Even after the danger has passed from electric shock, water can seep throughout your home, creating the right conditions for future damage to develop.

Unresolved Water from Storms can Create Future Problems through Water Damage
When water damage affects your home in Taylorsville, the damage may appear slowly. While you may have noticed the water on the exterior surfaces on the interior of your home, as on walls and floors, water may have settled on the interiors of these structures. Walls made of drywall can crumble after being saturated with water and allowed to dry naturally. Water left on drywall weakens it considerably, even if the damage is not visible. Hardwood floors and stairwells made of wood can buckle, causing carpeting to become rumpled and hazardous.

In addition to these issues, mold can also begin to grow within 48 hours, only two days, from the time the water was deposited by the storm. Our experts in reparative work can ensure that future storms don't have a chance to place more water inside your home before repair work can be completed. We can also pack up your belongings for removal to a dry location so we can clean and sort through them. Sorting involves categorizing salvageable and non-salvageable items, with unsalvageable ones being listed (CCIS) on an inventory sheet for your insurance needs.

We Know How to Prevent Future Problems in Your Home's Structure
In addition to cleaning your belongings and restoring those we can to their original state, we can also set up equipment that is designed to prevent mold from getting a foothold in your home. Water extraction to dry those structures that have become saturated by storm and rain water, in addition to drying heaters and high-powered air circulation fans will stop mold from growing. If water were allowed to stand for extended periods of time, as is common when there are major storm cells passing through an area, we would use additional types of equipment. These can include air scrubbers that will remove any mold (spores) that has already begun to spread throughout your home. If your heating or air conditioning unit ran during this time, we highly recommend that we scrape the interior of your ducts and then vacuum the debris away with our HEPA vacuums. We want to get your home back to pre-damage condition, “Like it never even happened” so you and your family can get back to your normal routines.

If you own a home that has been damaged by storms or suffered other types of water damage, please call us at SERVPRO of Alexander & Caldwell Counties at (828) 396-1070. We are available 24/7 to assist you. We respond quickly and can answer any questions you have about your particular situation.

Homes Impacted by Water Damage

7/22/2016 (Permalink)

Water Damage Homes Impacted by Water Damage Taylorvilles Water Damage by Flooding Restoration by SERVPRO

Taylorsville Water Damage Restored By SERVPRO

Water damage can happen under many different circumstances, but the worst ones are those that occur because of harm to the exterior of the home during a storm. Trees and even downed power line poles can cause extreme damage to your home, and allow water to enter. This water can create hazards immediately. Even after the danger has passed from electric shock, water can seep throughout your home, creating the right conditions for future damage to develop.

Unresolved Water from Storms can Create Future Problems through Water Damage
When water damage affects your home in Taylorsville, the water damage may appear slowly. While you may have noticed the water on the exterior surfaces on the interior of your home, as on walls and floors, water may have settled on the interiors of these structures. Walls made of drywall can crumble after being saturated with water and allowed to dry naturally. Water left on drywall weakens it considerably, even if the damage is not visible. Hardwood floors and stairwells made of wood can buckle, causing carpeting to become rumpled and hazardous.

In addition to these issues, mold can also begin to grow within 48 hours, only two days, from the time the water was deposited by the storm. Our experts in reparative work can ensure that future storms don't have a chance to place more water inside your home before repair work can be completed. We can also pack up your belongings for removal to a dry location so we can clean and sort through them. Sorting involves categorizing salvageable and non-salvageable items, with unsalvageable ones being listed (CCIS) on an inventory sheet for your insurance needs.

We Know How to Prevent Future Problems in Your Home's Structure
In addition to cleaning your belongings and restoring those we can to their original state, we can also set up equipment that is designed to prevent mold from getting a foothold in your home. Water extraction to dry those structures that have become saturated by storm and rain water, in addition to drying heaters and high-powered air circulation fans will stop mold from growing. If water were allowed to stand for extended periods of time, as is common when there are major storm cells passing through an area, we would use additional types of equipment. These can include air scrubbers that will remove any mold (spores) that has already begun to spread throughout your home. If your heating or air conditioning unit ran during this time, we highly recommend that we scrape the interior of your ducts and then vacuum the debris away with our HEPA vacuums. We want to get your home back to pre-damage condition, “Like it never even happened” so you and your family can get back to your normal routines.

If you own a home that has been damaged by storms or suffered other types of water damage, please call us at SERVPRO of Alexander & Caldwell Counties at (828) 396-1070. We are available 24/7 to assist you. We respond quickly and can answer any questions you have about your particular situation.

How to Prevent Mold from Growing in Your Home

6/14/2016 (Permalink)

Mold Remediation How to Prevent Mold from Growing in Your Home Don't let mold damage your Bethlehem home! Let SERVPRO of Alexander and Caldwell Counties get rid of the mold infestation for you.

Preventing Residential Mold damage 

 In Bethlehem, mold damage cannot only compromise your health, but it can also be costly. Fortunately, there are things you can do to prevent mold from forming in your home. Here are several tips to help you get started.   

  • Monitor the humidity levels for any potential Bethlehem mold damage problems. Indoor humidity monitors can be purchased at your local home improvement store. Ideally, levels should be between 35% and 50%. However, in the middle of the summer, you may have readings that reach as high as 55%. Anything higher and you need to investigate and repair the source of the extra moisture. 
  • Get rid of clutter. Clutter can block airflow in your home and prevent your HVAC system from properly circulating air. In addition to getting rid of any excess items, be sure that furniture and curtains are not blocking any vents or grilles in your home.
  • Be sure your thermostat is set to the right temperature. If a thermostat is set too low, your home is prone to cold surfaces that result in water condensation. However, thermostats that are set at too high a temperature often prevent your air conditioner from dehumidifying the air properly and create mold in the Bethlehem home. To combat moisture, it is suggested that you set your thermostat to 78 degrees F during the summer months. When you are away from home, set it to 80 degrees F, but don’t go any higher. 
  • When the air is running, shut the windows and doors. Open windows and doors to allow humid air into your home, which often causes condensation.  
  • SERVPRO suggests addressing any standing water immediately. Take the time to check for dampness or puddles around basement doors, freezers, hot water tanks, windows, and hot water tanks, while also inspecting crawl spaces for foundation leaks or groundwater dampness. If you identify a potential Bethlehem mold damage problem, call the appropriate service person to take care of it. 
  • Invest in a dehumidifier. Dehumidifiers are designed specifically to remove extra moisture from the air. Both portable and whole-house systems are available. 

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Alexander and Caldwell Counties is ready to respond to your mold damage emergency. Our highly trained technicians have access to top quality equipment and are ready to help residents of Lenoir, Stony Point, Bethlehem, Granite Falls, and the surrounding areas. Call us at (828) 396-1070 today! 

Fire Damage Top Tips To Prevent Kitchen Fires

5/20/2016 (Permalink)

Fire Damage Fire Damage Top Tips To Prevent Kitchen Fires Fire damage in Lenoir kitchens occurs too often

Kitchen Fire Damage Prevention Tips

Lenoir fire damage often occurs in the kitchen. According to the most current research by the NFPA, 2 out of every five home fires start in the kitchen. Kitchen fires are also the leading causes of home-fire-related injuries. Prevent kitchen fires with the following safety tips:

Watch What You Are Cooking
Unattended cooking is the primary cause of cooking fires. Mitigate fire risks by: 
- Always remaining in the kitchen when you grill, broil, or fry
- If you exit the kitchen, even for a second or two, turn off the heat source
- Using a timer when cooking
- Checking food regularly to make sure it doesn’t overcook

Be In The Right Condition To Cook
According to the NFPA, kitchen fires can happen when you are inattentive and impaired. Therefore: 
- Avoid using your stove if you are sleepy

Remove All Cooking Surfaces
Keep flammable items such as paper towels, potholders and wooden spoons clear of the stovetop. You should clean your oven often to remove any spills and food debris. Additionally, clean stovetops frequently to remove grease and oil.

Use Your Appliances Wisely
According to Consumer Reports, kitchen appliances were the cause of over $547 million in fire damages in 2006-2008. Safeguard your home by doing the following: 
- Always read and adhere to manufacturer’s instructions/safety warnings for all appliances
- Immediately register all new appliances to receive recall information
- Always act on product recalls
- Review product safety complaints about appliances in the kitchen to evaluate potential hazards
- Store small appliances unplugged
- Inspect all the power cords you use on appliances -- replace them if frayed
- Avoid using extension cords. Directly plug appliances into outlets

Maintain Personal Safety
According to estimations by the University Of Rochester Medical Center, maintaining personal safety helps prevent injuries to both yourself and others from kitchen fires. Do the following: 
- Keep pets and children from cooking surfaces
- Tuck in long shirts before cooking
- Roll up your sleeves to prevent them from being close to cooking surfaces
- Secure long hair

Take the above precautions and prevent fire damage in your Lenoir kitchen. A safer kitchen protects your family and home.
If you experience a fire damage emergency, feel free to call SERVPRO of Alexander & Caldwell Counties on (828) 396-1070. They are trusted and prominent leaders in the restoration industry. These fire damage Lenoir professionals work round the clock to attend to any emergency. Whether you have cleaning or restoration needs, talk to them today.

Fire Damage Bethlehem - Getting Rid of Bethlehem Fire Damage

4/8/2016 (Permalink)

Fire Damage Fire Damage Bethlehem - Getting Rid of Bethlehem Fire Damage When you have fire damage in Bethlehem, you already know who to call. SERVPRO is here.

Getting Rid of Residential Fire Damage in Bethlehem

Incidents of fire damage in Bethlehem can happen frequently. Fires are not just to be put out. All of the damages that come from fires should be checked. They could be easy to miss without the right equipment. This is why it is better to call a professional who is experienced in fire damage in Bethlehem. They have the equipment and the skills needed to figure out the extent of the damages and then do the work necessary to restore the property. It is also important to call a company immediately when there is a fire because smoke damage, as well as fire damage, progresses quickly. 

It only takes minutes for Bethlehem fire damage to progress throughout the home. For one thing, any soot turns certain plastics yellow due to the acid content in the soot.  Individual objects could become completely discolored because of the soot if it is not taken care of immediately. The next set of damages come hours later. The soot's acid stains the grout in the kitchen or bathroom. Other things that suffer are furniture, metal, and appliances. After a few days, soot makes it way to the painted areas. The areas turn yellow and then gives way to corrosion of items like metals. You may also need to refinish your wood so that you can continue to live in a safe home. 

Locally Owned Company with National Resources

The extent of the damage goes further in the weeks to come. The soot permanently discolors the carpet. Silver possessions can also be stained permanently. Fortunately, you can call professionals to help you take care of the issue. SERVPRO of Alexander & Caldwell Counties is a professional restoration company that has experience. They have the equipment needed to take care of the fire and smoke damage. They are a company that is trustworthy for all of their clients. They are available 24/7 to manage any damages in the home. Give them a call at (828)396-1070  

Water Damage & the Mitigation Process

3/26/2016 (Permalink)

Water Damage Water Damage & the Mitigation Process A burst pipe in can cause a lot of damage, but if you live in Lenoir, Bethlehem, or even Patterson, NC, call SERVPRO of Alexander & Caldwell Counties!

(Updated April 18, 2019)

Water can quickly intrude, often when you least expect it. For example, water can flood through your front or back door, through improperly waterproofed basement or crawlspace walls, or even from a burst pipe. In fact, water can even leak from old or faulty appliances, such as dishwashers and water heaters. What’s worse is this water can damage your home before you have time to fully react.

Water Damage is a Destructive Force

Water can get into everything between it and the lowest point in your home. It can go through ceilings, floors, and subfloors—even behind drywall, where it is not visible and can encourage mold growth. Often, this can happen in just a matter of moments.

Depending on the water’s class, it can cause even more damage. Gray or black water, for example, are unsanitary and contain pathogens that can cause illness. Once waters of those categories infiltrate materials, it can be extremely expensive to restore and may require the materials to be discarded. That’s why it’s imperative that you have a professional water damage restoration company come out as soon as possible to mitigate the impact of any water-related incidents.

The Water Mitigation Process

The mitigation process may vary depending on the volume and the category of water, but there is a general process. First, before anything else is done, a technician will assess the damage to understand the breadth of the damage and to create a plan of attack. The strategy will be affected by the aforementioned factors.

When there’s a lot of water, it’s important to extract the water so it can eventually be dried. Technicians will use water extracting equipment to limit the amount of water in the affected areas; the faster this is done, the faster it can be dried. The extracting equipment can be used on all carpets, throw rugs, and hardwood flooring, as well as some walls.

After the water has been extracted, dehumidifiers and powerful air movers are strategically placed to accelerate the drying process. The duration of this process can vary, but it’s best to expect at least a few days. To ensure the drying process is on track or completed, the technicians will then evaluate the moisture levels of materials by probing drywall, carpets, and voids with moisture meters. Once everything is complete, you will be given documentation stating your home is dry, within normal moisture levels, as we complete the final walkthrough with you. This is to ensure that you are completely satisfied with the condition of your water-damaged home. Your home will be safe, dried and restored with minimal cost and time, "Like it never even happened."

We’re Highly Trained Water Damage Specialists

Water damage can cause a lot of stress, but professional help can make the restoration process easier to manage. So whether you live in Lenoir, Bethlehem, or Hudson, if you need a water damage restoration company, call the professional team of SERVPRO of Alexander & Caldwell Counties at (828) 396-1070!

Three Types of Water Damage in a Property

2/25/2016 (Permalink)

Water Damage Three Types of Water Damage in a Property Call SERVPRO if you have water damage in your home, regardless of its category!

(Updated April 18, 2019)

Most homeowners in the Lenoir and Taylorsville areas think that all water damages are the same. In reality, there are three different water categories, each ranked according to their risk factor associated with cleanup. Due to the varying safety risk factors, each category of water damage requires a different treatment and restoration method. To better understand the water restoration process, let’s examine each of the water damage categories.

Category 1: Clean Water

Category 1 water damage is clean water—potable water that has escaped from its containment. This type of water can result from a burst water pipe, a damaged water supply line to the fridge, or an under-the-sink pinhole leak. The damage can be significant if it goes unnoticed, but it does not often pose health risks or require intense cleaning efforts. Once the source of the water is repaired, it is generally the easiest category of water damage to clean up. However, if the water is left standing for an extended period of time, the water may degrade into gray water.

Category 2: Gray Water

Category 2 water damage—also known as gray water—caused by gray water can be contaminated and dangerous to handle without safety gear. Gray water refers to water that is from a source such as a washing machine, dishwasher, leaky HVAC system, or water heater. It contains soap products or other chemicals that originated from piped-in drinking water. This water becomes contaminated and contains microbial bacteria, which will cause the water to become more and more unsanitary. Drinking this water can make you ill or uncomfortable. 

Category 3: Black Water

Category 3 water damage—otherwise known as black water—is the worst and most destructive type of water damage. This is water that intrudes a highly unsanitary source or carries pathogenic agents, such as flood water and discharge from a sewage/septic system. This kind of water damage requires the most intensive treatment from our water damage professionals, requiring equipment such as PPE and several types of cleaning agents. In fact, those with compromised immune systems should evacuate from areas affected with category 3 water damage.

Your Local Water Damage Professionals

Regardless of the classification, water damage should be addressed by professionals immediately. Fortunately, after serving the Lenoir and Taylorsville communities for a decade, our team has the resources and the experience to take care of any water damage. Day or night, you can expect us to respond immediately to your water emergency. So if you need professional help, call SERVPRO of Alexander & Caldwell Counties today at (828) 396-1070!

Water Damage: Fast Action Saves Irreplaceable Documents

2/16/2016 (Permalink)

Water Damage Water Damage: Fast Action Saves Irreplaceable Documents SERVPRO of Alexander & Caldwell Counties has the ability to stabilize and reserve your wet documents!

(Updated April 12, 2019)

Whether it affects your home or business, water damage can leave a soggy mess behind. Paper files, documents, books, photographs, and paper-based artworks can be ruined if quick action is not taken. Fortunately, SERVPRO of Alexander and Caldwell Counties can immediately respond to your call and begin the process of preserving and stabilizing all of your irreplaceable papers. 

Freezing Your Documents

If you have wet documents, your first step should be to freeze them. The most important thing to understand about wet papers is that no damage can be undone; they can only be stabilized and preserved. By immediately placing them in a freezer, you’re stabilizing the documents and preventing additional damage until they can be dried. If you don’t have access to a large enough freezer space, let our team know upon initial contact so they can make arrangements.

Saving Your Documents: The Vacuum Freeze Drying Process

There are a few ways you can attempt to dry and save your documents, but as of now, the most efficient method is by vacuum freeze drying them. (Other processes can leave your documents brittle or in an otherwise less-stable condition.) As a SERVPRO franchise, we have access to such a chamber at our corporate headquarters, which is monitored 24/7 and is staffed by HIPPA Master-certified personnel.

In this chamber, your documents will undergo a process known as sublimation to achieve dryness without returning the water to its liquid stage; this ultimately prevents additional deterioration. In the event that the documents are contaminated or odorous, the Document Restoration Team can address those issues as well!

Managing Expectations

It’s important to remember that no matter how much our team might try, it’s impossible to fully restore a document back to its original condition. If ink smears or the paper has started to warp, those effects will last even after the drying process. We aim to return them in a usable condition, not necessarily pristine. That’s why it’s imperative that you freeze your wet documents as soon as possible—to mitigate the lasting effects.

Your Document Drying Solution in Lenoir, NC, and Taylorsville, NC

If you reside or work in Lenoir or the surrounding areas, you need a disaster restoration team you can trust. Fortunately, our local team at SERVPRO of Alexander & Caldwell Counties has 10 years of experience restoring homes and businesses after they’ve suffered from a disaster. So if you have wet or otherwise-damaged documents you need to preserve, call us now at (828) 396-1070!

An Important Timeline Regarding Smoke And Fire Damage Restoration

12/9/2015 (Permalink)

Fire Damage An Important Timeline Regarding Smoke And Fire Damage Restoration It's important to respond quickly to fire damage. Fortunately, SERVPRO of Alexander & Caldwell Counties is here for anyone in the Lenoir, NC area!

When your office or home is subjected to a fire, the property will probably be covered in smoke or ash. However, learning more about how smoke damage progresses as well as where you can obtain restoration services can prevent these issues from becoming problematic for you. Get the information you need to make to reduce the lasting impact that fire damage can have.

How Smoke or Ash Damage Progresses

  • During the first few minutes of smoke damage, the soot’s acidic nature will start to yellow several types of plastics, including your small appliances. If not restored quickly, porous materials such as marble or alabaster can become permanently discolored.
  • Several hours later, the acid from the soot will stain the grout in your kitchen or bathroom. It can also tarnish metal, yellow your fiberglass, discolor your furniture, or damage your major appliances.
  • Within several days, your painted surfaces will be subjected to acidic soot. They will then start to yellow. Additional forms of deterioration include the corrosion, rusting, and pitting of metals. Your wood may also be in need of refinishing. Finally, you may have to replace your vinyl floors.
  • Within a few weeks, the damage deepens. For example, your carpets can be permanently discolored. Additionally, your silver-plated possessions can be subjected to irreversible corrosion. Also, items like glass and china may become etched in the soot’s acid.

The Importance of Attaining Professional Smoke Damage Restoration Services

As made plain by the above, smoke and fire damage can have a profoundly adverse impact on your property. Moreover, time is of the essence. The longer you allow the smoke damage to set in, the more complications and deterioration you will see. For this reason, finding a high-quality fire and smoke damage restoration company is important. To ensure that you attain the excellent, expedient services you need, look for a restoration company that possesses the following attributes:

  • 24/7 emergency response
  • IICRC-certification
  • Excellent online reviews

Locally Owned Company with National Resources

If you’re looking for a disaster restoration company in the Lenoir, NC, or Taylorsville, NC areas, SERVPRO of Alexander & Caldwell Counties should be your first stop. After 10 years of serving in this community, we have the skills and experience to respond quickly to any smoke or fire incident. In fact, our technicians are skilled in cleaning soot and smoke damage from most surfaces and belongings. Call us today at (828) 396-1070!

Why Water Damages Are So Destructive

11/19/2015 (Permalink)

Water Damage Why Water Damages Are So Destructive Water damage can be destructive, but your team at SERVPRO of Alexander & Caldwell Counties can help you get your life back on track!

At some point, many homeowners will be faced with the task of handling water damage issues on their property. Unfortunately, these incidents can have negative impacts on your home’s structure and your health. However, learning more about water damage and how to deal with it effectively can preclude you from experiencing anxiety and economic losses.

Common Causes of Water Damage

From our 10 years of experience, water damages in the Lenoir, NC area can occur from numerous sources. Appliance leakages, for example, occur when water heaters, washing machines, and other appliances malfunction or fail due to age. Flooding can occur when pipes burst or when rain intrudes in your home through structural weaknesses. Regardless of the source, your health and your home are still at some level of risk!

Structural Damages Caused By Excess Water

Water damage can negatively impact your property in numerous ways. For example, if a home is flooded and the property owner did not have flood insurance, the damages may be too expensive to repair. It's important to note that water damage often results in damage to personal belongings, documents, furniture, drapes, and clothing. Water damage can also compromise or destroy the functionality of electrical appliances and connections. Finally, wooden items like structure beams and flooring are susceptible to serious rotting.

Water Damage: Acknowledging the Health Risks

There is a wide range of health risks that can result from exposure to water damage. For example, standing water can give rise to bacterias that cause various illnesses. This is even more of an issue if the water comes from a contaminated source (such as sewage, flood waters, or even dishwater discharges). Additionally, when water is left alone for too long, it can encourage mold growth. Mold can cause health issues for anyone, but people with asthma, weak immune systems, or other conditions are more susceptible.

Calling Your Local SERVPRO Professionals

Once water damage affects your property, it's time to call the professionals of SERVPRO. Our IICRC-certified water damage restoration experts will work to provide you with the fast, effective services necessary to get your property back in pristine condition. Additionally, our technicians recognize that water damage can be a difficult experience to grapple with. For this reason, they consistently offer excellent customer service to keep you calm and comfortable throughout the restoration process.

As a locally owned and operated business in Lenoir, NC, SERVPRO of Alexander & Caldwell Counties is strategically located to quickly respond to any water damage. Call us today at (828) 396-1070!

Fire Damage Remediation 101

11/3/2015 (Permalink)

Fire Damage Fire Damage Remediation 101 A house fire can destroy the structure and your possessions, but a fire damage restoration team like SERVPRO can help you recover!

If your home has a fire, attaining high-quality fire damage restoration services is strongly recommended. If you don't take this important step, you could risk subjecting your property to structural damage and unwanted mold growth. There is a broad range of restoration services that these experts offer to get your home back in great shape.

The Four Major Fire Damage Restoration Techniques

In general, fire damage restoration companies in Lenoir will utilize four processes to restore your residential property. These methods include drying the home, the removal of unsalvageable materials, completing structural repairs, and thoroughly cleaning the HVAC equipment. Learn more about each process below.

Drying Your Home
One of your first priorities after a fire should be to dry the water damage left behind by the firefighters. Unfortunately, damp furniture, moist drywalls, and standing water all create the perfect setting for mold to grow and thrive within. Restoration specialists know this, and they use equipment like air movers and dehumidifiers to quickly dry your property. 

Discarding Unsalvageable Materials
After a fire, many items are unsalvageable and have to be discarded. This is necessary to prevent further contamination and for your own health and safety. Your local disaster restoration company will check all materials in the affected areas and properly dispose of items deemed unsalvageable (always with the property owner’s permission, of course).

If you choose to use our team here at SERVPRO, we can also store and clean items that are considered salvageable. This allows you to save many sentimental items and eliminates the costs associated with direct replacement.

HVAC System Cleaning
During a fire, smoke and soot particles cover affected areas, including your HVAC system. Before you even consider turning on your system, it’s essential that your ducts are thoroughly cleaned. This prevents particles from recirculating through your home and reduces strain on your system!

Structural Rebuild
In many cases, fires do substantive damage to the structure of a home. As such, many homeowners need repair services to get their property back to its original condition. Luckily, some fire damage specialists—like our team in Lenoir, NC—may offer this service as a part of the restoration process. 

Locally Owned Company with National Resources

If your home has a fire, you might face a difficult road to recovery. But calling a team of fire restoration experts can make the process easier to manage. If you live in the Lenoir, NC area, SERVPRO of Alexander & Caldwell Counties is your professional team. Now celebrating our 10th anniversary, we have the experience and expertise to make any fire damage “Like it never even happened.” If your home has a fire, call us today at (828) 396-1070!

Mold Myths and Mold Remediation for Your Property

10/21/2015 (Permalink)

Mold Remediation Mold Myths and Mold Remediation for Your Property There are a lot of misconceptions about mold, but the truth is less scary than you think!

Many, if not most, homeowners in Taylorsville and Lenoir will have to deal with a mold infestation at some point. This being the case, it's important for property owners to get the facts about mold remediation. Homeowners are inundated with false information about mold that precludes them from acting appropriately and effectively when it begins growing in their home. Today we’re sharing 3 mold myths you should be aware of!

Myth #1: Black Mold is Toxic.

When people discover they have mold, they often ask if they have black mold, which they know to be toxic and dangerous. Fortunately for them, even if the mold is black, it doesn’t necessarily pose more of a threat than any other species of mold. For starters, no species of mold is toxic, a claim supported by the CDC. Second, molds are generally only a potential health threat for those with respiratory or immune system issues, those with severe allergies, and the young and elderly. While it’s not recommended to expose yourself to mold-infested environments over long periods of time, you’re certainly not exposing yourself to toxic materials.

Myth #2: Bleach is an Effective Mold Killer.

It’s commonly believed that the easiest way to kill mold is to simply pour bleach on it. While bleach certainly can kill mold, its effectiveness is limited. For example, if you have mold growing on non-porous materials—such as glass, plastics, and metal—bleach would likely kill the growth (this is ignoring any corrosion or lingering fumes). The issue, however, is that bleach is unable to kill mold inside porous materials, which is where many mold growth issues occur. If you have anything other than surface mold, you’re likely going to want a mold remediation company.

Myth #3: Mold Companies Can Eradicate Mold.

It’s a common misconception that mold companies can eradicate all of the molds in a home. The truth is that mold spores are found in virtually every environment—both indoors and outdoors. However, unless there’s active growth, the spores are generally in low concentrations and are unlikely to bother you. Instead, mold companies aim to remediate active mold growth, which contributes to the increase in spore counts. Any mold remediation company that tells you they’re going to get rid of all the mold is one you probably don’t want to trust.

Your Local Mold Remediation Company

If you live in the Lenoir or Taylorsville communities and notice mold growth, rest assured you have a local mold remediation company nearby. After 10 years of service, SERVPRO of Alexander & Caldwell Counties has the experience and the resources to treat any mold issues. Call us anytime at (828) 396-1070 to make it “Like it never even happened.”

Causes of Water Damage and Who to Call

9/16/2015 (Permalink)

Water Damage Causes of Water Damage and Who to Call Not the Right Place for Water

As many water damage restoration experts know, there are numerous situations that can expose your home in Lenoir to the effects of water damage. Irrespective of which situation arises—a weather event or a mechanical breakdown—it's crucial that you hire a top-notch water damage restoration company, such as our team at SERVPRO of Alexander & Caldwell Counties. 

Basements or Crawl Spaces

Basements are a very common place to have water damage. If your back and sideyard slopes have a negative grade, you can find your property subjected to water damage. In this case, excess lawn water or rain will flow toward your foundation rather than to drain away from the base. Correctly grading your lawn can help prevent the need for extensive water damage repairs.

Pipes that leak or burst can also generate substantive water damage. To prevent this, the plumbing in the basement area should periodically be inspected for leaks.

Appliance Leaks

Broken or leaking appliances can generate unwanted water damage, such as dishwashers, toilets, or washing machines that leak or overflow. In some cases, this can be waste-filled, chemical-laden water which would make water removal the number one priority. Additionally, a refrigerator containing a water filtration system and ice maker may develop hose leaks from the water supply line. If these leaks remain unnoticed for extended periods of time, they can give rise to mold growth and damage to the walls, floors, and the foundation.

Other Causes and Effects Of Water Damage

In addition to water intrusion from the above instances, water damage can result from excessive humidity and leaky roofs. Water that enters your property from the roof indicates that quick repairs are necessary to stymie further issues. Similarly, excessive humidity can cause warping in your window frames, ceilings, flooring, floor joists, furniture, and walls. In a crawl space, it may be necessary to install permanent dehumidifiers and plastic poly to establish a vapor barrier.

It's important to minimize the effects of any water damage in order to prevent mold and structural damage. When moisture issues are not addressed, the structure can deteriorate and mold growth can transform into an infestation. That's why a company with the knowledge, equipment, and experience—such as SERVPRO of Alexander & Caldwell Counties—should perform both water damage restoration and mold remediation.

A Recognized Water Damage Solution

If you find that your property in Lenoir experiences water damage, the most effective solution is to hire a water damage restoration company to begin the cleanup, repair, and restoration process. In our case, we offer 24-hour emergency services, excellent customer service, and expedient remediation work that return your home to a safe, sanitary condition.

As a locally owned and operated business, SERVPRO of Alexander & Caldwell Counties is close by and ready to respond to your water and flood damage emergency. If you need help, call us immediately at (828) 396-1070. 

Business After Hours hot dog eating competition

7/25/2013 (Permalink)

We recently held our first annual hot dog eating competition at the Caldwell County Chamber Business After Hours Event. We had 14 people sign up to see who would get bragging rights for eating the most hot dogs in 5 minutes, and our very own Jessie Johnson was the winner. Jessie ate a total of 7 hot dogs, but the competition was fierce! We had folks who had never entered a competition before to seasoned veterans, which made the event all the more fun to watch! We had an esteemed panel of judges including the Lenoir Mayor, Lenoir Fire Chief, Chamber Director, and Granite Insurance Agents, among others.

Jessie won the prize money, and front page photo in the News Topic, and all competitors walked away with a SERVPRO t-shirt that has the SERVPRO Hero's, Stormy and Blaze, holding hot dogs.

We are looking forward to next years competition, and appreciate all the support we received from the community.


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