Recent Commercial Posts

Common Causes of Commercial Water Damage

5/2/2022 (Permalink)

A SERVPRO employee cuts out a section of drywall so he can dry hidden moisture in this water-damaged building. A SERVPRO employee cuts out a section of drywall so he can dry hidden moisture in this water-damaged building.

Each year, dozens of businesses in the Newton, NC area have water damage. At best, these incidents are a minor inconvenience; at worst, they can halt operations and cost the company thousands of dollars. Over the years, SERVPRO of Alexander, Burke, Caldwell and Catawba Counties has helped hundreds of commercial properties recover from water damages, so we’re sharing some of the most common causes!

Why You Have Commercial Water Damage

1. Sprinkler system malfunction. A sprinkler system is a great investment as far as fire safety is concerned. After all, these systems have the ability to control a fire before it gets out of hand! But they also have the potential to cause unwanted water damage, like when there’s a leak or if they discharge prematurely. While we encourage you to install a sprinkler system at your place of business, it’s equally important that you conduct regular maintenance and inspections.

2. Pipe burst/leak. Your plumbing system contains pressurized water, so when there’s a break in the system, dozens of gallons can burst into your building. Many businesses in the Newton community have faced this issue, though for varying reasons. Some incidents, for example, are caused by a workplace accident; others are the result of age and/or a lack of maintenance. Regardless, your property’s pipes should be protected and inspected at all costs!

3. Structural leaks. Your building does more than just home your place of operations; it also protects it from the outside. Rain can cause a lot of damage, which many people have experienced during past floods, but the building’s structure prevents that from happening. If there’s a crack or other deficiency in the structure, however, it can allow rain to infiltrate your space. In fact, we’ve seen several buildings that were flooded because of some sort of structural damage.

Water Damage Professionals Serving Newton, NC

As we’ve illustrated above, water damage can occur in the most unexpected ways. While it’s not possible to know when and how you’ll have a disaster, you can prepare for yourself for potential scenarios. If you regularly inspect your building and its water systems, you can hopefully identify issues before they occur. But if you do have water damage, know that SERVPRO of Alexander, Burke, Caldwell and Catawba Counties' water mitigation professionals are always here to help!

Restoring Your Hickory Commercial Property After A Water Damage Event

4/11/2022 (Permalink)

SERVPRO Commercial Water Restoration SERVPRO was fast on the scene to start the mitigation and restoration of this commercial water disaster.

Flooding and water damage events at commercial properties in the city of Hickory are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Alexander, Burke, Caldwell and Catawba Counties

SERVPRO of Alexander, Burke, Caldwell and Catawba Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Why Businesses Choose to Be Certified: SERVPRO Cleaned

2/1/2022 (Permalink)

Certified: SERVPRO Cleaned placards on a table Our Certified: SERVPRO Cleaned program will give your customers the confidence they need!

Nearly two years since COVID-19 became a pandemic, every local business in the Newton, NC area has had to take precautions to protect themselves and their customers. While many consumers have returned to their pre-pandemic shopping habits, most are still concerned about their health and safety.

Back in 2020, we launched a new viral cleaning initiative—Certified: SERVPRO Cleaned—which was designed to disinfect local businesses while instilling confidence in consumers. Since we launched the program, we’ve helped many local businesses keep their customers and their employees safe.

SERVPRO is a Trusted Brand

Although SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has operated in the Unifour area for more than a decade, SERVPRO itself has been a leading expert in the cleaning and restoration industry for more than 50 years. We’ve developed proprietary cleaning products that we use every day, even when we clean and disinfect local businesses. We’re also one of the top restoration brands in the country, which gives customers assurance when they see your business has been disinfected by SERVPRO.

Give Your Customers Peace of Mind

Although most businesses have reopened to partial or full capacity, many consumers aren’t on the same page. In truth, your business likely has to go above and beyond the government recommendations before you begin to win your customers’ confidence. When you choose to be Certified: SERVPRO Cleaned, you’re signaling to customers that you’re taking extra precautions to ensure their safety. We even provide special signage so you can show customers the last time your property was professionally cleaned and disinfected.

Choose to be Certified: SERVPRO Cleaned

If your local business has any type of foot traffic, you’ll need to clean and disinfect your property. Don’t do it yourself—get it professionally done so you can show your community that you’re taking special care to keep them safe. SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has helped many businesses in the Newton and Conover, NC areas, so if you would like a free consultation, call us today at (828) 396-1070!

How SERVPRO Can Serve Your Morganton Business

12/28/2021 (Permalink)

Brown sewage on the carpet in front of a TV stand Sewage and other biohazard incidents can strike without warning, so call for professional help when it does!

Every business tries to address its customers’ challenges and pain points. For example, SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is known for its fire and water damage cleanup services, so when a business has a disaster, they call us so they can resume operations as quickly as possible. But we know Morganton businesses face other challenges, and that’s why offer services to address those problems.

How We Can Help

1. We create Emergency Ready Profiles. Most businesses acknowledge that a disaster would cost them a lot of money, but many of them don’t have the time or resources to prepare. That’s why SERVPRO offers free Emergency Ready Profiles (ERPs). One of our representatives will visit your location, gather some information, and create a custom ERP for your business. These profiles detail contact information, emergency shut-off locations, and more, so your staff knows exactly what to do in an emergency!

2. We clean up biohazard incidents. Biohazards can cause negative health effects and require proper gear and disposal methods to clean up. Depending on your business and the nature of the biohazard, you may not be equipped to handle such an incident. Fortunately, our team is trained and equipped to handle these types of situations! We can even clean and sanitize affected areas so you don’t have to worry about being exposed to pathogens.

3. We clean commercial HVAC systems. You might know that we clean residential HVAC systems, but our NADCA-certified staff is also trained to handle commercial systems! A duct cleaning can improve air quality and reduce stress on your system, which can preserve its life and save you money. Most importantly, it can help reduce allergies and other issues that may be affecting your workforce.

Professionals You Can Rely On

Our team knows that your Morganton business has more than fire and water damage to contend with. That’s why we aim to be a one-stop shop for all of your cleanup and restoration needs, including contents cleaning, odor removal, crime scene cleanup, and more. If you need our services (or want to just see if there’s something we can do), call SERVPRO of Alexander, Caldwell, Burke and Catawba Counties anytime at (828) 396-1070!

Why You May Need Disinfecting Services at Your Commercial Property

11/30/2021 (Permalink)

Person in white PPE spraying down office equipment Professional cleaning and sanitization services can keep your work space safe for customers and employees!

The COVID-19 Delta variant has once again highlighted the importance of keeping your workplace clean and sanitized. We’ve been offering cleaning and disinfecting services to local businesses that want to help reduce the spread of the coronavirus at their property, but we’ve actually offered this service for years. There are multiple reasons why you might want professional disinfecting services beyond this pandemic.

Localized Outbreaks in Schools and Gyms

Flu and stomach pathogens were prevalent issues long before COVID-19. Some schools have had to temporarily close to address outbreaks that were affecting many of their students. If your school, gym, or high-traffic business wants to get ahead of the problem, call us for a proactive cleaning. This won’t completely eliminate the problem since pathogens can be reintroduced into the environment, but it will help reduce the spread.

Sewage or Biohazard Incident

If you had a sewage backup or a biohazard incident at your place of business, you’re potentially exposing your employees and your customers to viruses and bacteria. In fact, that’s why OSHA has laid out specific protocols for handling these types of incidents. Fortunately, our team has the training and expertise to not only clean these incidents but also disinfect the affected areas. This can help limit the overall damage and keep your people safe!

Your Cleanup Professionals

SERVPRO of Alexander, Caldwell, Burke and Catawba Counties understands the risks that pathogens can present. That’s why we follow safety protocols and regulations to clean and disinfect businesses that might have a problem. If you need a professional cleaning or want to learn more about our Certified: SERVPRO Cleaned program, call us at (828) 396-1070!

3 Ways to Prepare Your Hickory Business for Disaster

8/10/2021 (Permalink)

Chairs and tables in a white-walled room with windows Fire and water damages can disrupt your business operations, but you can plan ahead to mitigate the disruption!

There’s no telling when—or if—your Hickory, NC business will have a disaster. You could have a fire, your pipes could burst and flood your office, mold can disrupt your operations, and so much more. Unfortunately, more than 40% of businesses that endure a disaster don’t reopen their doors, and many that do, close down a short time later. But if you’re prepared for the inevitable, you can mitigate the risk and increase the odds of your business’ survival.

How to Protect Your Business

1. Make sure your business is properly insured. For many people, insurance is one of those things you don’t want until you really need it. Even though it’s an extra expense up front, if you ever do have a disaster, it can save you thousands of dollars in the long run. While you have the opportunity, call your insurance representative and review your policies — and discuss other options that might be beneficial!

2. Develop an emergency plan. Do your employees know what to do if you have flooding or a fire? Do you? If not, work with your team (including other executives, HR, and marketing) to devise both an operational and a PR strategy in the event of a disaster. Once the plan is devised, it should be regularly reviewed and updated, so if something does happen, you can immediately respond and mitigate damages.

3. Keep backup copies of all documents and data. Equipment can be replaced, but not all documents can. Vital records can be damaged or destroyed in a disaster, so be sure to back them up and store them in a safe location. Generally, it’s recommended to keep digital copies of everything and have them backed up in the cloud.

Your Restoration Professionals

The last thing any business owner wants is to have a disaster on their property. Although disasters can’t always be prevented, you can take steps to mitigate the damage. If your Hickory-based business does have a disaster, though, our team at SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is always here to help!

Common Causes of Commercial Water Damages in Morganton, NC

5/4/2021 (Permalink)

Puddle of water in front of a couch in a lobby Water damage can happen to any business at any time. Fortunately, our team can clean it up!

Each year, dozens of businesses in the Morganton area have water damage. At best, these incidents are a minor inconvenience; at worst, they can halt operations and cost the company thousands of dollars. Over the years, we’ve helped hundreds of commercial properties recover from water damages, so we’re sharing some of the most common causes!

Sources of Commercial Water Damage

1. Sprinkler system malfunction. A sprinkler system is a great investment as far as fire safety is concerned. After all, these systems have the ability to control a fire before it gets out of hand! But they also have the potential to cause unwanted water damage, such as if there’s a leak or if they discharge prematurely. While we encourage you to install a sprinkler system at your place of business, it’s equally important that you conduct regular maintenance and inspections.

2. Pipe burst/leak. Your plumbing system contains pressurized water, so when there’s a break in the system, dozens of gallons can burst into your building. Many Morganton businesses have faced this issue, though for varying reasons. Some incidents, for example, are caused by a workplace accident; others are the result of age and a lack of maintenance. Regardless, your property’s pipes should be protected and inspected at all costs!

3. Structural leaks. Your building does more than just home your place of operations; it also protects it from the outside. Rain can cause a lot of damage, which many people experienced over the last couple of years, but the building’s structure prevents that from happening. If there’s a crack or other deficiency in the structure, however, it can allow rain to infiltrate your space. In fact, we’ve seen several buildings that were flooded because of some sort of structural damage.

Your Water Damage Professionals

As we’ve illustrated above, water damage can occur in the most unexpected ways. While it’s not possible to know when and how you’ll have a disaster, you can prepare for the most common kinds. If you regularly inspect your building and water systems, you can hopefully identify issues before they occur. But if you do have commercial water damage, know that our team of water mitigation professionals is always here to help!

3 Types of Businesses We’ve Served in Conover, NC

4/6/2021 (Permalink)

SERVPRO employee extracting water from large puddle in a warehouse We've served a wide range of local industries, including this flooded manufacturing warehouse!

Many people know we can clean up and restore disasters in your Newton, NC home, but did you know we’ve also helped many businesses as well? Over the last decade, our team has served hundreds of businesses in and around the local community. At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we've worked with many different industries, but here are just a few!

Hotels and Hospitality

Nothing ruins a nice stay at a hotel like a broken water pipe or mold. Over the years, we’ve helped dozens of hotels and businesses in the hospitality industry recover from a variety of issues—from flooding to fire damage to mold. We always work quickly to ensure our customers’ businesses are able to resume operations as soon as possible.

Emergency Services

Nobody is immune to disasters—including fire departments, law enforcement agencies, and other emergency services! We have helped numerous such agencies with disasters at their facilities, such as a burst pipe at a Conover-area fire department. Our team has also helped clean up biohazards and crime scene trauma.


Manufacturing warehouses often have a lot of activity, which makes them more prone to accidents. Because of these and outside factors—such as weather—we often respond to calls from businesses in this industry. We’ve extracted water, cleaned up fire and smoke damage, and even cleaned HVAC systems!

Commercial Restoration Services in Conover, NC

Since 2009, we’ve learned to navigate the complex nature of commercial disasters. In fact, we’ve helped with minor cleanups all the way to million-dollar damages. Regardless of your business category, we have the expertise and the experience to help. If you need professional cleanup and restoration, call SERVPRO of Alexander, Caldwell, Burke and Catawba Counties today!

What to Do if Your Hickory, NC Business Faces Disaster

2/2/2021 (Permalink)

People in reflective vests and hardhats standing at a construction site Your business might suffer from disaster, but hiring a high-quality disaster restoration company can drastically improve recovery times.

Nobody really likes to think about it, but what do you do when your business suffers from disaster? If you’re like most Hickory business owners, you’ll probably stress yourself out and worry about getting everything back to the way it was before. 

We can offer prevention tips all day long, but ultimately, your business is still at risk for all kinds of disasters. If that time comes, you’ll certainly be looking for answers, and fortunately, we’re here to provide them.

Consult Your Emergency Readiness Plan

If you don’t know what an Emergency Readiness Plan (ERP) is, it might be too late to explain. An ERP is a detailed document that outlines everything you need to know to respond to an emergency. It includes emergency shut-off locations, contact information for emergency personnel and other relevant people, and much more. It’s an essential outline for any business to have.

If you have one and you’re in an emergency situation, locate it and act accordingly. If you don'thave one and you’re not in an emergency situation, contact us and we’ll put together an Emergency Readiness Plan for you free of charge!

Contact Your Insurance

This information should be in your Emergency Readiness Plan, but if not, then find their information and contact them immediately. Besides getting the ball rolling on the process, your representative will also provide you with other important information for you to get your operations running again.

However, be aware that although your insurance representative will make recommendations about who you should use for services, you ultimately get to make those decisions, so feel free to use somebody you know and trust!

Call Your Local Cleanup & Restoration Company

You want your business to be up and running again, but if your place of operations has severe water, fire, or storm damage, then you’ll have to address that first. There will likely be several different cleanup and restoration companies in your area, but consider looking for these qualities in a company:

  • They have a great reputation
  • They have the people and resources to handle the job quickly
  • They are responsive, patient, and friendly

If you haven’t called anyone yet, our team at SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has all of the qualities listed above and is ready at a moment’s notice, so we encourage you to call us now at (828) 396-1070!

Make Alternative Arrangements

Depending on the amount and type of damage your business has endured, it’s possible that you’ll have lost a lot of assets. So while that might mean you can’t operate from your building or use damaged equipment/machinery, it doesn’t mean you have to sit around and wait! While there’s not a one-size-fits-all solution, there are a few different options to consider:

Use an alternative space while yours is being restored. This isn’t possible for every business, but consider temporarily using a different space so you can keep operations running. For example, one baker rented out a local church’s kitchen while she waited for hers to be restored. If you’re a retail location, it will be difficult to set up in a temporary new space, so consider selling your merchandise online!

Contact your customers (if applicable). If you get routine business from customer orders, let them know upfront what happened. Depending on your current relationship with them, they may be willing to wait for a new order or pay upfront to help you out. At the very least, communication with your customers will let them know that you care.

Look for outside help. The sad reality is that about 40-60% of small businesses will never reopen their doors after a disaster, according to FEMA. It’s for this reason that we encourage you to utilize all available resources—including family, friends, and community members. There’s no shame in asking for help!

Focus on Reopening

There are a lot of obstacles that arise after a disaster, but it’s not impossible to reopen your business! Take things one step at a time and work with your staff and customers as much as possible. Between you and your staff, your insurance, and your local cleanup and restoration company, your Hickory-area business can be back open in no time!

What SERVPRO Can Do For Your Morganton, NC Business

12/1/2020 (Permalink)

Two people in white PPE wiping down surfaces in a room As part of our Certified: SERVPRO Cleaned program, our team is cleaning and disinfecting local businesses!

For more than a decade, we’ve helped local property owners clean up and restore their homes and businesses after they’ve had disasters. While many people in the community know we can clean up fire and water damages, there are many who don’t know we can do much more. If you have a business in the Morganton, NC community, here are some things our team can do for you.

Duct Cleaning

The National Air Duct Cleaners Association (NADCA) recommends you have your HVAC cleaned every 3 to 5 years, but we’ve found many local businesses have never had it done. Over the years, your building’s duct system accrues dust, dirt, and other contaminants, which can reduce the air quality and overwork your system.

Our NADCA-certified team has the experience to fully clean your air ducts so you can keep employees healthy and keep your system optimized. We use the latest technology and techniques to keep your HVAC clean.

Mold Remediation

In addition to being unsightly and causing potential health effects, mold can damage your building’s structure. If you have a restaurant or service-based business, there is even more reason to address your mold problems as soon as possible.

Our team is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) to remediate mold growth in your business. We can set up a containment zone and remove the affected materials so you have one less thing to worry about.

Cleaning & Disinfecting

Since the COVID-19 breakout, there has been a lot of discussion about keeping businesses safe for their customers and their employees. To help provide a safe environment, we have rolled out our Certified: SERVPRO Cleaned program.

Businesses that participate in this initiative can display special signs and decals that show their property has been professionally cleaned and disinfected. This keeps your employees safe and gives your customers peace of mind!

Commercial Cleaning and Restoration Experts

With dozens of employees and more than a decade of experience serving the Newton community, our team is capable of handling any commercial job. From biohazard cleanup to document restoration, there is a wide range of services we can offer. If you need help or would like to see how else we can serve your business, know that SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is available 24/7!

3 Reasons Why Your Morganton Business Should Prepare for Disaster

11/3/2020 (Permalink)

A person wearing a red shirt operates a red forklift at a warehouse A disaster can completely disrupt your operations and even put you out of business.

Our team helps dozens of Morganton businesses recover from disasters each year. Sometimes these incidents are relatively minor, but in other cases, there are thousands of dollars in damages. While it's not always possible to prevent these incidents, it's a good idea to take precautions. If you're not convinced you need to invest in planning and preparation, we've outlined a few things you should consider.

Why You Should Prepare for Disaster

1. More than 40% of businesses never reopen their doors after a disaster. According to FEMA, many businesses never reopen after a disaster, and those that do reopen have a good chance of shutting down within a year. Part of this is because many businesses don’t prepare for a potential disaster, and it ultimately leads to their end. The COVID-19 pandemic will likely lower your odds of success even further.

2. Disasters can slow—or even halt—operations. Even if your business survives a disaster, your operations can be severely impacted. As a result, this can cost you money and even affect your business relations!

3. Disasters can be costly to clean up and restore. In addition to potential revenue losses, disasters can be expensive to clean up. Most businesses have insurance, but if you don’t have the proper coverage, you could find the expenses will have to come out of your pocket!

Your Commercial Cleanup and Restoration Team

Whether your business has fire or water damage, disasters can cause major problems. While you should do everything you can to prevent an incident from occurring, if you do have a disaster, know that SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is professionally trained and certified. We offer commercial cleanup and restoration services in Morganton and the rest of the Unifour area, so call us any time at (828) 396-1070!

Cleaning Water Damage in a Lenoir Apartment Complex

7/28/2020 (Permalink)

SERVPRO vehicle outside of apartment building Our team extracted water from this local apartment by using our truck-mounted extracting equipment.

The problem with multi-level apartment complexes is that if an upper floor has water damage, the lower floors probably do as well. In fact, any person living in a shared housing unit is at their neighbors' mercy — whether it's a fire, water damage, pests, or some other problem.

Recently, a Lenoir apartment complex called our team to extract and dry water that had overflowed from a bathtub in an upper unit and made its way down to the unit below. Fortunately, SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has experience dealing with these kinds of situations, so we were able to immediately respond.

Cleaning Up Water Damage in Multiple Apartment Units

Although each commercial damage situation is unique, these types of water damages are cleaned up exactly the same way as a residential water job. In this situation, we had to work with both the property manager and the two tenants to coordinate the cleanup process.

Once we did the initial inspection and squared away the paperwork, our team began to extract the water from both floors and set air movers and dehumidifiers to speed up the drying process. Once everything was dried out, it was “Like it never even happened.”

Available to Clean Up Any Size Disaster

In this instance, the water damage was confined to only two smaller units, but we've helped apartment complexes clean up dozens of rooms at once after they’ve had fire and water damages. If you have an incident at your apartment property, SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has more than 70 experts who are available 24/7. Give us a call any time at (828) 396-1070!

How SERVPRO is Keeping Your Business Safe During the COVID-19 Pandemic

4/20/2020 (Permalink)

Two women wearing face masks, gloves, and partial PPE sweeping white substance on the floor Our employees are required to wear masks and gloves when they are working around other people!

The last few weeks have been a difficult and unprecedented time for many of us. The coronavirus outbreak has slowed or halted most local businesses, which has been a strain on everyone — us included. In addition to serving local homes, we are committed to continuing to serve local businesses. We have taken several precautions to keep our employees and our customers safe!

We Perform Commercial Cleaning and Disinfecting Services

Although we have always offered cleaning and disinfecting services to local businesses, the COVID-19 pandemic has stressed its importance. Dozens of businesses have already contacted us to either schedule proactive cleanings or to prepare for the potential of a confirmed case.

Our team follows CDC guidelines to target hotspots that are known for spreading pathogens. Although there is no product that has been tested against this particular strain of coronavirus, the CDC has recommended the use of labeled hospital-grade disinfectants with claims against similar pathogens to the coronavirus. We have several EPA-approved products that meet those standards.

We Have Implemented Safety Policies

Safety is top of mind at SERVPRO of Alexander, Caldwell, Burke and Catawba Counties. We believe it is our responsibility to protect our employees and the customers we serve, so we have implemented several policies designed to prevent the spread and exposure of the virus.

For example, we are requiring all employees to wear masks and gloves when they are working around other people. Our employees are also required to disinfect their vehicles in between jobs. We have asked employees to keep 6 feet away from each other, and we have closed some of our warehouses to prevent our employees from congregating.

In a previous blog post, we outlined more of our safety policies in detail.

Getting Professional Help

Despite the circumstance, we are committed to serving our local homes and businesses. Disasters will continue to happen, so if you need professional help, we are available 24/7. Call our team any time at (828) 396-1070!

We Professionally Clean and Disinfect Businesses

3/27/2020 (Permalink)

SERVPRO logo with word "Here to Help" superimposed over background of viruses Our team is Here to Help when your place of business needs our services!

SERVPRO is Here to Help

The COVID-19 pandemic has caused a lot of uncertainty and disruption both around the world and here in our community. We’re here to remind our customers that we’re cleaning experts who adhere to the highest cleaning and sanitation standards. Although the coronavirus outbreak presents a challenge, our team at SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has more than a decade of training and experience.

Local Cleaning Experts

We are prepared to clean and disinfect your business in adherence to protocols set forth by the Centers for Disease Control and Prevention. Our staff has more than 11 years of experience in dealing with biological contaminants, and we will provide deep cleanings that go beyond the scope of work that regular janitorial staff perform on a daily basis.

We also consider the health and safety of both you and our employees. Our team will wear full PPE to reduce the risk of contamination.

We Clean High-Risk Areas

We work carefully to follow the CDC’s recommendations for cleaning and disinfecting. They encourage the cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

There is currently no product tested against this particular strain of the coronavirus, but we are following all guidelines as approved by the CDC and local authorities. The CDC recommends the usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. As additional guidelines are made available, we will continue to adapt our cleaning process so that we adhere to the highest standards.

Call Today for a Proactive Cleaning

If your place of business needs deep cleaning services, call SERVPRO of Alexander, Caldwell, Burke and Catawba Counties at (828) 396-1070 today!

Why Your Business Should Call SERVPRO

2/12/2020 (Permalink)

SERVPRO employee extracts water in a warehouse Fire and water damage can affect any business, but our team at SERVPRO of Alexander, Caldwell, Burke and CatawbaCounties is here to help!

Disasters can strike anyone—including both you and your business. Over the years, we’ve helped hundreds of local businesses recover from fire to water damages and everything in between. If you have an incident and need to clean it up, hiring a reputable restoration company is important. Finding such a business can be difficult, but if you live in Hickory, NC, there are a few reasons you should consider calling our team at SERVPRO of Alexander, Caldwell, Burke and Catawba Counties.


  1. We have more than 70 trained employees. We're committed to hiring and training a professional team. Our staff have collectively helped thousands of customers and are capable of handling large, complex disasters. So no matter how much of your property was affected, we have more than enough people to make it “Like it never even happened.” 
  1. We offer many services in-house. Our goal is to offer a one-stop shop for all of ur customers' restoration needs. This is why we do many of the services that would traditionally be outsourced to a 3rd party. For example, we can clean affected textiles, clean air ducts, remediate mold, and more! 
  1. We try to get your operations back up as soon as possible. As a business ourselves, we know that any time your operations are down, you're losing precious time and money. That’s why we do everything in our power to get you back on your feet as quickly as possible. Our team is very flexible and tries to work within your parameters!

Trained and Certified Professionals

If you have a disaster as your place of business, it’s your priority to recover as quickly as possible. SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is experienced in commercial disaster restoration, so if your Hickory business has an incident, call our team today!

3 Ways We’ve Helped Local Businesses

12/16/2019 (Permalink)

Black tube of gray vacuum enters attic above cluttered room Our crew can perform HVAC cleanings in addition to our core cleanup and restoration services!

Most people know that we help homeowners recover from fire, water, and mold damage, but they don’t always know we also help businesses and other commercial properties. In fact, we do more than just fire and water damage restoration—though it is the core of our operations. We offer other services that have helped many businesses in the community!

  1. Sewage cleanup. Sewage backups are a problem for anyone, but this is especially true for restaurants and hospitals. These spaces need to be clean and sanitized since they work directly with people. Our team cleans up sewage backups and treats the affected areas to prevent microbial growth.

  1. Biohazard cleanup. Biohazardous accidents can come in all shapes and sizes. There could be a crime scene incident, bodily fluids, or even an accidental spill of hazardous waste. These types of incidents require special cleanup and disposal procedures, which our team is trained and certified to handle!

  1. HVAC cleanings. Over time, a business’ duct system accrues dust and other contaminants, which can reduce air quality and cause the system to overwork. Fortunately, our team performs thorough HVAC cleanings to mitigate issues and improve your system’s efficiencies.

Many businesses will eventually need our services, even if they don’t have a disaster. Fortunately, we’ve helped hundreds of commercial property owners in the Lenoir area since we opened our doors in 2009. If your business has a need for our services, know that our team is available 24/7!

3 Common Disasters that Lenoir Businesses Face

12/2/2019 (Permalink)

Large flame engulfs a building structure Electrical fires are a common problem that businesses in Lenoir face. Unfortunately, fires can destroy halt operations or destroy building completely!

Since 2009, our franchise has helped thousands of homes and businesses recover from a disaster. Over the years, we’ve seen the many ways that our customers have been impacted by crimes, accidents, and storms. While you and your employees might not be prepared for every possible incident, you should at least be prepared for the most common ones. If you own a business in the Lenoir area, you should be aware of some of the most common disasters fellow business owners have faced!

  1. Electrical fires. There are many reasons a commercial property could have a fire, but from our experience, electrical fires are one of the main culprits. Ensure your employees understand that outlets can be overheated, and other safety tips as it pertains to electricity. It’s also important you have the appropriate types of fire extinguishers (a Class C extinguisher for electrical fires) and that your employees know how to use them.
  1. Roof leaks. We can’t tell you how many times we’ve had business owners call us because rain flooded their office through the roof. Your building’s structure is—among other things—designed to protect your interior from the elements. But as it ages or is impacted by outside forces, it has the potential to let rain seep through. Ensure your building has routine inspections, and immediately address any known issues.
  1. Sewage backups. Unfortunately, sewage backups are a problem many businesses in the community have faced. These typically occur because the lines are clogged and the waste backs up, though the source of the clog can vary. For your part, make sure your employees don’t place inappropriate objects down the drains and consider having your lines cleared every few years.

It’s unfortunate, but most businesses will have some kind of a disaster at some point. However, with the proper precautions, you can mitigate both the risk and potential damages. If you do have an incident and need professional help, our team at SERVPRO of Alexander & Caldwell Counties is here to help!

Signs Your Business Might Have a Mold Problem

8/23/2019 (Permalink)

Dark Mold Covering a White Wall in a School Mold growth can affect any commercial property, including this school.

Mold can be a major problem for your business. In addition to disrupting your employees’ productivity and potentially causing health effects, active mold growth can destroy your building, furniture, and more. Many business owners respond to mold once they’ve identified it on their property, but how do you know if you have mold? There are a few signs to look out for.

  1. You can actually see mold. One of the most obvious signs you have a mold problem is that you can actually see it. In fact, once you’ve spotted it, testing usually isn’t necessary; you simply need to contact a mold remediation company.

  1. You notice a musty smell. Mold doesn’t always grow in visible places, such as under the sink or inside your HVAC system. It does, however, give off a musty smell. If you detect the odor in your business, it’s best to have a professional test your business for mold.

  1. Your business recently had water damage. Mold can begin growing within 24-48 hours after it’s been exposed to moisture. While quick drying and an antimicrobial application can deter mold growth, water damage is often undetected or unaddressed until it’s too late. If you notice you have water damage, immediately call a disaster restoration company like us!

Mold growth can disrupt your business, but it can be addressed by a mold remediation company. Our team at SERVPRO of Alexander & Caldwell Counties has remediated hundreds of mold-affected homes and businesses since 2009. If your business has mold, you can call us anytime at (828) 396-1070!

SERVPRO of Alexander & Caldwell Counties Can Clean Up Any Commercial Damage

6/7/2019 (Permalink)

Our team is ready to respond to any disaster at any time!

Now celebrating our 10th year in the Lenoir, NC community, we’ve worked with many local homeowners to restore their home after a disaster. But did you know that we also have both the resources and the experience to clean and restore commercial properties as well? In fact, we’ve helped many commercial owners recover from fire damage, flooding, and more!

Responding to Business’ Disasters 24/7

When we say we’re a 24/7 disaster restoration company, we mean it. We have on-call staff who are ready to respond to fire or water damages at any moment—whether it’s late at night or on Thanksgiving morning. In fact, we recently received a call at around 3 a.m. for a flooded commercial property that needed extraction. Our team arrived within the hour and took care of the issue!

We Can Handle Any Size Disaster

It might seem hard to believe, but there’s no amount of damage that we can’t handle. For starters, SERVPRO of Alexander & Caldwell Counties is a Large Loss Response Team (LLRT). This designation from our corporate office indicates that we have the skills and resources to handle large-scale disasters. In fact, we have experience with several of these types of incidents, such as the fire at Lees-McRae College or the flooding at Martinsville Speedway.

What about extreme situations? In instances where all of our resources are tapped, we can call in other franchises (over 1,700!) to assist.  No matter how extensive the damage is, SERVPRO can make it “Like it never even happened!”

Cleaning and Restoring Your Commercial Property

Our team at SERVPRO of Alexander & Caldwell Counties can take care of any type of damage your property endures. After a decade of serving the community and building our franchise, we are confident in our ability to restore your commercial property. But don’t take our word for it—our customers proudly speak for themselves!

If you have a disaster—regardless of whether it’s at your home or your business—please call our team today at (828) 396-1070!

What to Do if Your Small Business has Water Damage

4/9/2019 (Permalink)

One of our crew chiefs extracts water from a business that had water damage!

The last thing any small business owner wants is to discover they have water damage. Because they’re working with finite resources, it can be difficult to spend time and money on an unexpected issue. It’s even worse when it affects operations. If you’re a small business owner and want to mitigate the impact of potential water damage, it’s a good idea to know exactly how you should address it.

  1. Address the water source. It’s natural to panic during stressful events, but it’s important to address the water source. Depending on the cause of the damage, you may require a plumber, but before any other action is taken, it’s vital that you ensure you’re not dealing with an ongoing issue. This should be addressed immediately for two reasons:
    • The more water involved, the longer it will take to restore.
    • Your local disaster restoration company can’t begin the drying process until the water source is no longer an issue.
  1. Call your local disaster restoration company. More than likely, you’re going to need help, and the best people to call are your local disaster restoration professionals. Upon arrival, they will extract water (if necessary) and complete any required steps before they begin the drying process. They will walk you through the process and make sure you can be operational as soon as possible!

  1. Call your insurance agent. Water damages can be expensive, so if you’re adequately covered by your insurance, be sure to call them and make a claim. This is can potentially reduce your out-of-pocket expenses and help you get back on track much quicker!

  1. Begin removing excess water from the building. When it comes to water damage, time is of the essence. The longer water is left alone, the more likely you’ll have mold growth and structural damages. That’s why—even though your local disaster restoration company is on the way—it’s vital that you begin extracting excess water as soon as possible. Once help arrives, you’ll be able to turn it over to them to finish!

Water damage is stressful for any small business owner, but with the help of your insurance and your local disaster restoration company, it can be overcome. If you live in the Lenoir or Taylorsville, NC areas, you can call SERVPRO of Alexander & Caldwell Counties to make any water damage “Like it never even happened.”

Why SERVPRO of Alexander & Caldwell Counties Should Handle Your Commercial Loss

2/15/2019 (Permalink)

Our team can respond to any size disaster, such as when we sent a team to aid with the aftermath of Hurricane Florence.

There’s nothing more threatening to a business’ long-term success than a disaster. Most businesses fail to reopen after having some kind of disaster; those that do, tend to close after a brief period of time. That’s why it’s important to have the right people help you get back on your feet. If you’re undecided about which disaster restoration company to call when your business has damage, here’s our case for why it should be us.

  1. We’re celebrating 10 years of service. Our franchise came from humble beginnings, just at the height of the recession. Despite the many hurdles, we’ve continued to grow and have now served countless homes and businesses in this community for a decade. During this time, we’ve established our reputation as one of the premier disaster restoration companies in the area.

  1. We’re a Large Loss franchise. When a SERVPRO franchise meets certain requirements set by our corporate office, it becomes a Large Loss franchise. This title indicates our size and ability to handle large-scale disasters. As a Large Loss franchise, we have responded to disasters such as the fire at Lees-McRae College, the flooding at Martinsville Speedway, and the aftermath of Hurricane Florence in Wilmington. We’re truly capable of handling any size disaster!

  1. We offer a wide range of services. Even though we are known for water and fire damage cleanup and restoration, we offer services you likely won’t find at our competitors. We offer duct cleanings, odor removal, textiles cleaning, and more. Our aim is to be a one-stop shop for your disaster restoration needs.

Commercial property damages are often time-sensitive and need extra attention. Fortunately, we have the experience and capacity to address both of those issues. If your commercial property has damage, call SERVPRO of Alexander & Caldwell Counties today!

3 Alarming Statistics Every Business Owner Should Know

12/19/2018 (Permalink)

According to FEMA, more than 40% of small businesses never reopen after having a disaster.

As a business owner, you have a lot on your plate—bills, maintaining operations, etc. While those are important, it’s also important to prepare for potential disasters that might impact your business. In fact, disasters can—and often do—strike when they’re least expected. So whether or not you’re prepared, you’ll want to keep these statistics in mind!

  1. According to FEMA, more than 40% of small businesses never reopen after having a disaster. As we mentioned, disaster often strikes when we least expect it. That’s why many businesses don’t have contingencies in place. As a result, many businesses fail or are unable to reopen at all.

  1. In a study conducted by the NFPA from 2007-2011, wet pipe sprinklers worked 90% of the time, and they were effective in 88% of those instances. Fires can occur at any time for a number of reasons. While there’s no guarantee how much damage one will cause, a sprinkler system can dramatically mitigate its impact. Be sure to install one if it’s feasible!

  1. FEMA reports that from 2006-2010, the average commercial flood claim was over $85,000. Disasters can be quite costly, which is why it’s recommended that you get the appropriate insurance. Even if flood insurance might not seem necessary, it’s highly recommended; you never know when you might need it!

There are a lot of facets to consider as a business owner, but if you can dedicate a just a little bit of your resources to disaster prevention, you are more likely to keep it running even after a disaster. If you do have a disaster, call SERVPRO of Alexander & Caldwell Counties today at (828) 396-1070!

What is an Emergency Ready Profile?

12/13/2018 (Permalink)

Blue and white exit sign on a brick wall An ERP can help your business recover and resume operations quickly and efficiently!

According to FEMA, around 40% of businesses fail to reopen after a disaster. And to make things worse, the United States Small Business Administration found that over 90% of businesses close within 2 years of a disaster. But despite these alarming statistics, you can mitigate the impact of a disaster if you make preparations in advance. One of the easiest ways you can begin preparations is by creating an Emergency Ready Profile.

All of Our Business’ Vital Information

An Emergency Ready Profile (ERP) is a document comprised of all of your business’ vital information. It includes emergency contact information, utility shut-off locations, and other information you or your employees might need in an emergency situation.

Your local SERVPRO franchise will create an ERP for your business—free of charge! A representative will come in and ask a few questions, then get the necessary information regarding shut-offs and emergency exit points. The whole process should take no more than a few minutes of your time!

After your representative complies the documents, they will present both a physical and a digital copy of the ERP. And in some cases, they will give a copy to your local fire department to have for their own records.

Recovering Your Business

After a disaster, your priority should be to get your business back to its normal operations. Fortunately, an ERP allows you the opportunity to quickly respond and take crucial actions. So if you want to get an ERP for your business in the Lenoir or Taylorsville area, call SERVPRO of Alexander & Caldwell Counties today at (828) 396-1070!

3 Signs Your Business Needs Its Ducts Cleaned

9/17/2018 (Permalink)

HVAC systems need regular cleanings and maintenance to run efficiently. Fortunately, our team has a high-powered vacuum to do just the trick!

HVAC systems are an essential part of any building, but most property owners neglect to perform regular maintenance. When a system doesn’t undergo cleaning and maintenance for an extended period of time, it tends to overwork and becomes less efficient. If you’re not sure if your business’ ducts need to be cleaned, check out the 3 indicators below.

  • You can’t remember the last time it was cleaned. According to the National Air Duct Cleaners Association, your ducts should be cleaned every 3-5 years. If nobody in the building can remember the last time a cleaning was performed, you likely need to do so.
  • Your staff notices increased allergy symptoms. Over time, your HVAC system will build up debris and dust particles. When the system is running, it recirculates these contaminants through the building, which can prompt allergies and other problems.
  • You have verified mold growth in your ducts. When mold is actively growing, it releases spores. When these spores are in the duct system, they can be circulated throughout the building, which could lead to growth in other areas. It’s best to have a professional apply an antimicrobial and clean your system.

Most people don’t mess with their duct system unless they have to, but regular cleaning can maintain the system’s efficiency. If you believe your duct system needs to be cleaned, call SERVPRO of Alexander & Caldwell Counties at 828-396-1070!

3 Tips for Keeping Your Business' HVAC System Efficient

7/5/2018 (Permalink)

Most business owners don't think about it, but your building's air ducts need regular cleanings and maintenance to maintain efficiency!

Summer has officially started, which for many of us means watermelon, swimming, and traveling. It also means it’s going to be hot—well, hotter. Air conditioning is vital during this season, but many business owners fail to properly maintain their unit. This equates to higher energy bills, more stress on their system, and potential breakdowns. If you plan on using your HVAC system this summer—we assume most of you are—you’ll want to check out these 3 tips for keeping your business’ HVAC system efficient.

  • Replace your air filters. You’re probably aware of this tip, but when’s the last time you replaced yours? The filters, found in the return vent, capture dust and other particles and prevent them from running through the system. Over time, however, they can reduce airflow and lead to overheating. It’s recommended that you replace them every month or two during the cooling season.
  • Conduct regular duct cleanings to preserve airflow. Even if your air filters are brand new, airflow can be restricted once it’s inside the system. In addition to dust and other particles that manage to pass through the filters, you’d be surprised by what we’ve found inside duct systems. Small toys, coins, and other objects have a strange way of finding themselves in HVAC systems; one person even found a snake! If you need somebody to clean your system, know that we’ve cleaned many commercial duct systems!
  • Clean the coils. The condenser and evaporator coils in your system (found outdoors and indoors, respectively) work together to transfer heat from your inside home to the outside. However, as with the two parts listed above, the coils will gradually build up debris and become inefficient. Fortunately, they can be easily cleaned by spraying them with commercial coil cleaner and following the product’s directions. We advise doing a light cleaning every time you change your filter so you will remember to do both!

This summer has already started off extra hot, which means you’ll definitely run your air conditioning. A clean and well-maintained HVAC system can significantly reduce energy usage and help you stay cool! If you need your ducts cleaned, we’re happy to help; just call us at 828-396-1070!

3 Services SERVPRO Offers Commercial Businesses

5/24/2018 (Permalink)

Our team is capable of responding to commercial disasters of ANY size!

Commercial property jobs are generally larger and more nuanced than residential properties. Because of this, we offer a more precise set of services to make sure we fully address the customer’s needs. If you own a commercial property, check out 3 of the services we offer!

Disaster Cleanup and Restoration. Considering this is what we primarily do, this would seem obvious, but what’s not obvious is our skill and capacity to handle large-scale jobs. For starters, our franchise is considered one of SERVPRO’s Large Loss Response Teams (LLRT), which means we have been certified by headquarters to have the number of people, equipment, and certifications to handle large disasters. If a job is still too big, we have access to over 1,700 different franchises to bring in additional people and resources. We can truly say no job is too big to handle!

Commercial Cleaning. We know that it’s important to have clean facilities, whether it’s for health and safety reasons or to prepare for an inspection. Our team has access to high-quality, proprietary chemicals and equipment to bring your facility to expected standards!

Emergency Ready Profile. Many businesses—especially small businesses—suffer unfortunate ends after facing disaster. Our Emergency Ready Profile (ERP) is a free service we offer businesses so they can be ready to respond if disaster were to strike. Somebody from our team will take a few minutes to speak with you or a representative, and they will be able to complete the rest themselves. The result is a complete document (and app) with a list of emergency contacts, utility shut-off locations, and more. We offer this invaluable resource at no cost to you!

If your commercial property needs a professional’s help, call SERVPRO of Alexander & Caldwell Counties today!

4 Services You Probably Didn't Know SERVPRO Offered

3/26/2018 (Permalink)

SERVPRO of Alexander & Caldwell Counties has the skills and equipment to handle any size or type of disaster!

When people think of SERVPRO, they often think about cleaning up and restoring water and fire damages. We often get calls to take care of flooded basements, backed toilets, smoke-damaged rooms, and much more. While we excel at those types of jobs, there are a lot of other services that most people don’t know we offer.

  1. Biohazard Cleanup. Most people don’t like to think about it, but what happens at a scene after the evidence has been removed? Often times, families and/or property owners are left with the residue that’s left after a death or accident. SERVPRO understands how important and emotional these moments can be, so we handle the situation with immense care and professionalism. Our biohazard cleanup service also extends to toxic chemicals and sewage backups.
  1. Deodorization. Some odors seem impossible to get rid of, but SERVPRO uses specialized equipment and chemicals that can eliminate almost any odor. Whether its skunk spray, cigarette smoke, or any other lingering odor, we have the tools to make your home or business smell like it used to (unless that’s a bad thing, of course)!
  1. Document Drying. What would you do if your birth certificate, medical records, or other vital documents were accidentally soaked with water? Since papers can quickly deteriorate when wet, it might seem like a lost cause. Fortunately, SERVPRO has the ability to preserve (and digitalize) any wet documents by using a drying process that is also used by the Library of Congress. If you call SERVPRO quickly, you can rest assured that your documents are in good hands!
  1. Emergency Ready Profiles. If you own a business, you know how important it is to plan and prepare. Yet most business owners do not have an emergency plan in case of a disaster; after all, it’s time-consuming and not often a priority. But did you know that nearly half of all small businesses will never reopen after a disaster? SERVPRO understands the importance of emergency preparation, so we offer to create FREE Emergency Ready Profiles for any business that wants one. We only ask for a few minutes of your time to go over some essential questions, and then we’ll take care of the rest!

SERVPRO offers a wide range of services that are often overshadowed by our more prominent services. When you or somebody you know faces disaster, know that we have a highly trained, well-equipped team to make take care of it and make it “Like it never even happened.”

Saving A Digital Disaster From Water Damage To Your Bethlehem Office

12/8/2017 (Permalink)

Our SERVPRO technicians have the tools and manpower to take care of your office space and restore it "Like it never even happened."

Our SERVPRO Team Can Save your Bethlehem Office From Water Damage

Office buildings in Bethlehem are not impervious to water emergencies such as service line ruptures. Given the higher volume of electronic equipment and physical/digital files kept on the premises, even a smaller scale incident is one that restoration and water removal specialists should handle. As you know, the worse a problem gets, the more the business is going to be impacted as a whole.

Water damages to your Bethlehem office can spell all manner of trouble for your business as a whole. First and foremost, you have to consider the equipment that you have within this space, whether it is in the room that is currently experiencing the brunt of the water damages or not. Not just the electronics themselves are essential, but all of the software that you have installed on each system is in jeopardy. Company-specific programs need to be reinstalled, and saved data for use in these programs is lost forever if a growing water problem is allowed to breach their shell.

These damages do not even account for the files that you have stored in some regions of the office building. Since it is slowly becoming more customary to make these files into a digital format, what happens when the server supporting your office cloud space or the large external hard drive to store sensitive client files becomes irreparably damaged when water that could have been removed from SERVPRO professionals reaches it?

We at SERVPRO can appreciate that your business is important. Keeping your doors open and your staff able to work is critical to success. That is why our team works quickly to remove the immediate threats to your productivity while simultaneously employing our water restoration techniques to bring your affected area back to its prior conditions. When contacted quickly, there is a high probability that your business does not need to close its doors at all.

Locally Owned Company with National Resources

While your business cannot afford a lengthy stoppage in production, it is unlikely to experience one if you put the right restoration team on the job. Call us at SERVPRO of Alexander & Caldwell Counties; we can be reached anytime at (828) 396-1070.

For more on Bethlehem, click here

Quick Action Saves Water Threatened Inventory at Bethlehem Store

11/1/2017 (Permalink)

SERVPRO's IICRC certified technicians remove water from wood flooring then use a variety of techniques to restore them "Like it never even happened."

SERVPRO's Thorough Drying and Restoration Process

Unique products and a quirky approach to selling make a repurposed historic house the perfect place to display home furnishings and décor in Bethlehem. Interesting and eclectic surroundings come with the unpredictability of an aging building. When water damage develops from leaks in old pipes, we have the experience and strategies to save your room stagings from a soaking.

Creating an inviting atmosphere in the various rooms used for display, the 100 plus-year-old radiators in your retail space also create havoc as their rusted valves begin to leak. The water at first was unnoticeable, drops at a time, but then rugs and carpeting nearby became sodden. The designer furnishings are next, but we have other and much more constructive ideas.

Even before we arrive, you can help avoid water damage in your Bethlehem retail space by lifting furniture up and place blocks or foil covered towels under the legs. This keeps water from wicking up the wood or rusting metal fittings. Roll up area rugs for evaluation and potential specialty cleaning, and also to prevent dyes from staining other flooring. SERVPRO crews assess the scene upon arrival, and a plan for drying and restoring the antique wooden floors and the modern carpeting takes shape.

The water source to the radiators must be shut down and arrangements for repairs made. Once that is secured, SERVPRO technicians begin water extraction. Care is taken when using vacuum extractors on the wall to wall carpet to minimize stretching and prevent tearing at seams. Delamination, where the backing pulls away from the fiber layer, is a risk reduced when IICRC trained workers complete the task. The padding, if left in place, must be dried through the carpeting as well, which requires weighted wand techniques to force all moisture out. Air movers and dehumidifiers speed the process by moving moist air away from the areas affected, allowing the drier air to absorb water vapor given up by the carpeting.

Wood flooring is resilient if treated fast. After standing water is removed, SERVPRO technicians use a variety of techniques to resolve the remaining moisture issues. Drying the subfloor is critical, as the top layer wicks up any dampness, resulting in cupping -- where the planks rise on the edges, leaving a valley. Surface dampness left unresolved can cause crowning, where the center of the boards swells up. Buckling happens when the floorboards curve up from the subfloor after prolonged water exposure.

Drying mats lie directly on the floor and pull up moisture. We may pull up a few sections to aim air movers at both the main and the subfloor. Small holes drilled or, in severe cases, finishes removed, allow the wood to release trapped moisture, helped by dry air provided with dehumidifiers and air movers. Throughout the process, SERVPRO workers measure and monitor the progress of moisture reduction.

SERVPRO of Alexander & Caldwell Counties has the highly qualified technicians and powerful drying equipment to reduce moisture to normal levels in floors and other surfaces. Call (828) 396-1070 to help with water damage due to any source.

Click here for more information regarding Bethlehem.

Taylorsville Funeral Home Survives Water Damage

8/25/2017 (Permalink)

Keep your doors open for the families and loved ones who need your services when SERVPRO restores water damaged areas of your funeral home.

Water Damage To A Funeral Home

A town relies upon its funeral homes, needing their services especially in times of disaster. Like any business, however, a funeral home can suffer from roof leaks, pipe breaks, or other ways water intrudes and damages property. Restoration professionals help put the business back to rights and serve to preserve access to a critical service community members need.

Elegant and historical, the classic architectural lines of your family mortuary mask water damage that threatens this Taylorsville institution. Aging pipes slowly leaked, discoloring plaster and causing paint to peel. Bulges in the ceiling tiles reveal the problem grows incrementally. An inspection by our experienced project manager pinpoints areas of concern. We outline the steps needed to restore this place where treasured memories and celebrations of lives occur to its previous glory.

SERVPRO technicians use sophisticated technology to locate leaks and pockets of water causing the evident damage. Arrangements for repair of the older plumbing infrastructure take initial precedence. Then our team begins the work of removing residual water and reducing moisture in the structure and contents of your funeral parlor. Pumps and extractors pull water out, operated by certified technicians to avoid further damage to your property.

We take precise measurements of moisture levels to establish drying goals. Then we position powerful air movers and dehumidifiers to reduce moisture in walls, ceilings, and floors to normal levels. Carpeting and furnishings saturated by water receive expert attention including evaluation as to whether any mold damage is present. Moldy materials may need to be removed and replaced, but we focus on restoration of all other items so the community can turn to you in their time of need. Restoration is less time consuming and costly than tear out and replacements, thus much less disruptive to your essential business.

SERVPRO offers document restoration services as part of our water damage recovery options. Business or client records damaged by the leaking plumbing often respond well to a freeze drying method also called lyophilization. We work with you to determine which articles may profit from this relatively costly process. An inventory of items removed is created and maintained as we work through your documents.

Keep your doors open for the families and loved ones who need your services when SERVPRO of Alexander & Caldwell Counties restores water damaged areas of your funeral home. Call us at (828) 396-1070 to arrange for a consultation.

Click here to learn more about Taylorsville.

Possible Causes of Roof Leaks to Your Taylorsville Commercial Building

5/8/2017 (Permalink)

SERVPRO Says Prevent Commercial Water Damage in Taylorsville, Maintain Flat Roofs

Physical Breakdown of Membranes on Roofs Can Close a Business

When you own a commercial building, there are several causes for roof leaks to occur. Any leak or water problem can cause serious damage to your frame shop and your merchandise. You should schedule regular inspections of your roofing system to avoid the most common issues.
While many problems are identifiable, many areas which are prone to leaks require challenging repairs, and if they are not done correctly, make Taylorsville commercial water damage many times worse. Your business needs routine inspections, therefore, so you can keep a close eye on these problem areas and save significant costs with proactive management.
If you do experience a water damage loss, however, SERVPRO can come to your rescue to clean up all the water and repair damages. For major roof repair work, they collaborate closely with trusted and skilled contractors to get your building in good condition again.
Sometimes, understanding possible causes for roof leaks helps to prevent major damages.
Clogged Drainage or Ponding Water
If you have a flat roof and there is no way for it to drain properly, it can begin to look like a swimming pool. Ponding water is one of the most common reasons for commercial roof leaks and water damage, adding a significant strain to your roofing system since one square foot of water weights about five pounds per inch.
You need to make sure water is freely and properly flowing off your roof between the gutters, drains, downspouts, and scuppers. In some cases, the current drainage system might not be routing water correctly, requiring roof repairs.
Damaged Perimeter Flashing
Roof leak repair is many times most needed at the outer edges or at inner parapet walls where flashings are installed to protect the roof membrane cover edges. If the flashing is installed improperly, damaged, or becomes loose due to storms or the wind, the edges of the cover can be exposed, letting water and moisture seep into the building and roofing system.
Open Roof Penetrations
Penetrations include drains, pipes, vents, HVAC units, hot stacks, conduits, gas lines, and other objects that puncture the membrane of the roof. These are prone to leaks and must be properly secured to make sure the roofing system is protected from water damage.
SERVPRO can step in to clean up any standing water and damage that is done from one of these penetrations on your roof causing a leak inside your building. They also can restore and repair many of your items inside your building to reduce your losses.
Damage to Roofing Membrane
As the membrane ages, it can blister, split, shrink, crack, or puncture, giving way to water and exposing the insulation of the roof under the membrane.
SERVPRO of Alexander & Caldwell Counties understands that any water damage from your commercial roof can be devastating to your business, which is why we are available to you any time of the day, any day of the week. Just contact us at (828) 396-1070, and we can take care of the damages done by water so your business can be up and running like normal again.

Commercial Water Removal in Taylorsville

3/13/2017 (Permalink)

Don't let water damage close your auto repair shop for good. Call SERVPRO for remediation services today!

SERVPRO Technicians can Get Your Shop Opened Quickly After Damage

In a residential neighborhood, standing water usually means the loss of some personal property, time in a motel for the residents and a limited amount of restoration costs. It does not usually affect the person's ability to go to work or draw a paycheck. This limitation is not the case when disaster strikes a business.

Quick commercial water removal for a Taylorsville structure such as an auto repair shop can mean the difference between reopening for business and closing the doors permanently. SERVPRO has decades of experience in helping our communities and local businesses get back to work and back to normal as well.

Since most of the water in commercial flooding is from damaged plumbing or faulty sprinklers, the water involved is usually clean. That means the water is free of sewage and other contaminants which make removal and clean-up more difficult, time-consuming, and expensive. It also means that our technicians use a checklist of actions that is designed to help you reopen your doors and begin servicing customers as soon as we can safely do so.

First, we secure your facility. This step includes not just protecting your structure from further water damage or trespassing, but also looking for electrical hazards, deteriorating floors and sub-floors as well as falling ceilings if the source of the water leak was from a sprinkler, an upper floor, or the roof.

Next, technicians remove standing water. They use industrial pumps along with generators if the power is still out. Once the water is gone, the response team examines crawl spaces, under floors and behind walls to ensure we have not missed anything.

If everything checks OK, the next step is to lower the humidity levels of the building itself and the surrounding air. Technicians determine levels with moisture meters and then set up a combination of air movers and exhaust fans at exit points in the shop. These commercial machines rapidly exchange damp air for drier air from the outside, and we maintain a scaled inventory of them for use in small areas like storage rooms to larger, multi-bay areas like the shop floor. For smaller rooms with carpeting (e.g. a manager's office), we may also set up a dehumidifier to speed up the process to prevent pulling up and replacing the carpet or the pad underneath.

Reopening the doors after a disaster is a time-consuming and often expensive, process. SERVPRO of Alexander & Caldwell Counties is here to make sure it is not a frustrating one as well. Our technicians walk through every step with you and even assist with your insurance company if it is helpful to do so. Call us at today at (828) 396-1070 to get started.

Commercial Water Removal Services Help Stony Point Factories Remain Operational

1/5/2017 (Permalink)

SERVPRO Helps Insure Your Commercial Property's Restoration

SERVPRO's Vast Experience Does the Heavy Lifting to Keep Your Plant Operational Following Water Damage

Industrial settings such as factories and assembly plants require consistent environmental conditions. Standing water, in any area, from any source, can immediately halt production and affect not only worker safety but also company profits, for months to come. SERVPRO has the skilled professionals who can work as a team to reduce downtime, working around your employees, if needed, to return your operations to full speed again.
Stony Point area business owners will always have emergency commercial water removal services available for whenever situations with invasive, problematic water issues threaten to halt normal business operations. SERVPRO is known nationwide as a trusted name in emergency situations of any type or magnitude. Our water removal professionals that care about your employees' health, your business, and the general public can make it “Like it never even happened,” and quickly. We know time is money. Our goal is to help you stay open, operational, and in business.
Starting with the appropriate-sized extraction equipment for the situation, we quickly remove any visible water from the site. When this stage is complete, our experts will start the process of returning your factory to an adequately dry state again. Air movers and commercial-grade heaters will decrease the overall drying time by substantially increasing the rate of evaporation. For Large Loss emergencies, we can utilize large refrigerated dehumidifiers that can draw up to 30 lbs of moisture from the air quickly. Concrete floors, after returning to a dry enough state, can be treated under larger pieces of manufacturing equipment with anti-fungal sealants that are quick drying. This application protects these areas from mold growth in the future.
Depending on the type of water, and its source, we may not be able to save all of a business's inventory. Our efforts can largely prevent metal mesh floors and staircases from peeling and corroding, equipment cases from rusting, the wiring of components in tools and machinery from developing shorts, and other, common effects of water damage to industrial equipment and structures. Hand-cleaning of the details in your machinery, molds, and lines, including tubings, basins, and other affected areas will ensure that your finished goods are not affected in the future.
For any size water emergency involving any category of water, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070 to get dried out and back in business. We're always available to assist in any emergency situation your factory may require for help.

Why You Shouldn't Have Your Employees Clean Up Commercial Water Damage in Bethlehem

11/5/2016 (Permalink)

Hand holding a pen over a checklist Count on SERVPRO for Bethlehem Water Damage Help

SERVPRO is the Answer to Water Damage in Your Business

It's a regular part of many employees' work duties to maintain and clean their work area, and at times, the areas of other employees. Some situations fall outside of normal working conditions, and these need to have special rules. Allowing, or requiring, employees to clean up spills and messes is expected to a certain degree, but some situations surpass this.
If your Bethlehem business has a case with commercial water damage, there are several reasons why you should bring in outside help, instead of having your employees rectify the watery mess. First is their safety during the task of cleaning up, but you should also keep in mind their experience in dealing with hazards such as this. Many times, it isn't only water that is causing problems, but microscopic organisms and inorganic compounds that the water might contain. These contaminants can create health and safety concerns and possible risks. Any injuries or illnesses resulting from cleaning up will be your responsibility.
You also have an obligation to your company. Having unskilled and unqualified people cleaning, restoring, and repairing commercial water damage at your site can leave the building lacking on many different levels. Some of these can become serious risks to the safety of others later. SERVPRO has the certified IICRC training and water damage restoration technicians to restore your structure.
Work done by unqualified or unlicensed people can also create havoc with not only your insurance agent but also with local code enforcement officers. Not only might you find that your employees are unable to complete even small portions of the work required to keep you in business, but you will be unable to provide the necessary paperwork to document the repairs that were needed, and performed, for your business to be re-approved by code enforcement. The same is also true with your insurance carrier when it comes time to file a claim for reimbursement. Better to call a business to keep you in business.
It's better to call an expert and experienced professionals with the required licensing and certifications who can handle any size disaster. When you have commercial water damage, it's time to call us, SERVPRO of Alexander & Caldwell Counties at (828) 396-1070. We'll get your business cleaned up and functional again.