Recent Water Damage Posts

Water Damage Frequently Asked Questions

3/18/2019 (Permalink)

Water Damage Water Damage Frequently Asked Questions Customers tend to have a lot of questions about the water damage restoration process, especially when it comes to our equipment!

Nobody plans to have their home or business damaged by a burst pipe or an appliance leak. That’s why many of our customers are completely unprepared for the steps that follow. If you have water damage, below are some frequently asked questions (FAQ).

How long will the drying process take?

One of the first things people want to know is how long it will take to fully extract and dry any water damage. There are several factors that can affect the mitigation process, but you can expect anywhere from one to several days. Our technicians check on the status of your property daily to ensure drying goals are being met.

I don’t see the water. How do you know it is wet?

Because water makes its way into porous materials, it’s sometimes difficult to tell if an area is completely dry. For example, water tends to wick up the backs of walls where it can’t be seen. So in order to ensure our technicians have completely dried your home, they will use a device known as a moisture meter. This device reads the relative moisture levels of an affected area to inform the technician whether or not they’ve achieved the necessary drying goals.

Why do you cut out parts of my wall?

In situations where the water is highly contaminated or if there are signs of wicking, it’s necessary to cut out sections of affected walls to treat and dry the wet materials so we can prevent mold growth and structural damage. In general, we will cut at least 12 inches from the base of the wall, but in some cases, we may have to cut out more. We cut in 1-foot intervals because it is easier to replace a foot of drywall than it is to replace a few inches.

Can I turn off the air movers and/or dehumidifiers? They are loud.

Unfortunately, our equipment can be noisy, but they should not be moved or turned off for any period of time except in the event of an emergency. Turning off our equipment slows down the drying process and increases the chance of mold and structural damage.

Who pays for the electricity your equipment uses?

Our equipment requires power to operate, which means we generally have to tap into your power. Unfortunately, we are not liable for any increase in your electricity bill as a result of our services. However, if your insurance is paying for the work, you may ask them if they will cover electricity usage as well!

If you have any other questions that weren’t answered above, please feel free to call our office at (828) 396-1070!

Why Water Damage Should be Dried by a Water Mitigation Company

1/7/2019 (Permalink)

Water Damage Why Water Damage Should be Dried by a Water Mitigation Company One of our crew chiefs uses a moisture meter to detect moisture levels, which allows us to find hidden moisture!

Water damage is both an inconvenience and a destructive force, often causing a lot of damage. Of course, it can also be expensive, even with insurance. While many would opt to clean and repair water damage on their own if they could, it’s quite the risk. That’s why we urge you to call your local water mitigation company.

Mold Growth

One of the main reasons you should have a professional disaster restoration company dry your water damage is because remaining moisture can encourage mold growth. The faster water damage is dried, the lower the odds you’ll have mold. That’s why our technicians will also apply an antimicrobial spray—to inhibit potential mold growth.

Hidden Moisture

Depending on where water damage occurs, it’s possible that water was absorbed or got behind materials. For example, in many instances, water will get behind walls or under flooring where it cannot be seen by the naked eye. A professional disaster restoration company, however, can use moisture meters and other specialized equipment to detect high levels of moisture and determine areas that need to dry.

Your Local Disaster Restoration Company

Water damage can disrupt lives, but by calling in professionals immediately, you can mitigate the impact it has over the long term. If you have water damage and live in the Lenoir, NC area, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070!

3 Steps to Take After You Have a Water Damage

10/22/2018 (Permalink)

Water Damage 3 Steps to Take After You Have a Water Damage Before SERVPRO of Alexander & Caldwell Counties arrives, you should already begin extracting water and moving your belongings!

Even though flooding, leaks, and other water damages are common, most homeowners don’t deal with them on very frequently. So when disaster does strike, most property owners don’t know what to do or who to call. Fortunately, because we clean up and mitigate water damages daily, we can outline some important steps to take if you’re unfortunate enough to have this experience.

  1. Make sure the water source is shut off or otherwise resolved. Before any water mitigation can begin, the very first thing you need to do is make sure the situation isn’t getting worse. For example, if the source is a leaky or burst pipe, make sure the water has been shut off and the pipes have been fixed. Otherwise, any mitigation work will be quickly undone.

  1. Begin extracting as much standing water as possible. Even though your local disaster restoration company will begin extraction upon arrival, the faster this is completed, the less damage you will have overall. The objective is to get as much water out of our house as possible so the restoration company can begin drying as quickly as possible.
  1. Move furniture and belongings out of the affected room(s), if possible. If you have a way to safely move the affected room’s contents to a drier area, do so. When furniture, textiles, and other objects sit in water for too long, they can be affected by mold growth, staining, or worse. Once they are moved, you can do your best to dry them while help is on the way.

Water damages can be extremely stressful situations for property owners, but as long as you take a few simple steps while you wait for your local disaster restoration company to arrive, you’ll have the situation under control. If you have water damage in the Lenoir or Taylorsville, NC areas, call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070!

3 Common Sources of Water Damage

10/16/2018 (Permalink)

Water Damage 3 Common Sources of Water Damage After heavy storms, this roof was damaged and allowed this building to flood!

Though it often happens when it’s least expected, water damage is a problem that many homeowners face. And while it’s not always the case, in many instances, water damage is preventable. We’ve found that while there are many different causes of water damage, there are a few sources that tend to be the most common offenders.

  • Water Heater Leaks. While water heaters are essential in any modern home or building, they are also one of the most common sources of water damage. In many cases, they leak either due to old age or faulty parts and connections. The best way to prevent water damage from this important home appliance is to regularly inspect and perform routine maintenance.

  • Pipe Damages. Water pipes—though great for transporting and supplying water—are another major source of water damage. Over time or due to certain factors, these pipes either leak or burst, which can cause flooding (and possibly mold growth). If you notice any pipe damages, address them immediately!

  • Roof Damages. We’re often called by homeowners whose roofs have been damaged and allowed rain to pour into their homes. There can be many reasons for this roof damage, but it’s important that you regularly inspect it and quickly take care of any cracks or holes before it begins to rain!

Nobody wants to have water damage, but disaster rarely goes easy on us. While you’ll remain at risk, if you keep eyes on your home and ensure damages are immediately repaired, you can significantly lower the chances of flooding in your home. But if you do face disaster, you can call SERVPRO of Alexander & Caldwell Counties any time at 828-396-1070!

3 People to Call After a Water Damage

9/18/2018 (Permalink)

Water Damage 3 People to Call After a Water Damage Water damages can be stressful, but if you call the appropriate people, you can mitigate the overall damage!

It always happens when we least expect it, but it does happen—water damage. Whether it’s due to flooding, a broken pipe, or some kind of leak, water damage can be a nuisance, or in some cases, a real disaster. And if you’re unfortunate enough to have one in your home, you probably aren’t prepared to handle the situation. Fortunately, we’ve compiled a list of 3 people you should call after you have a water damage.

  1. A plumber (if applicable). If you have some kind of leak or broken pipe, a plumber is essential for repairing the issue. In fact, if the issue has not been addressed before you call the other two, they will instruct you to call a plumber anyway.

  1. A local disaster cleanup and restoration company. The faster your water damage is addressed and treated, the less damage you are likely to have overall (especially when it comes to mold growth). Your local disaster restoration company will also work with your insurance to make the process as smooth and painless as possible!

  1. Your insurance. In most cases, your insurance will cover water damages in your home, so it’s a good idea to reach out to them. They will also refer you to contractors or other resources if necessary, so they are a great tool!

Water damages can be very stressful, but by calling the right people, you can get back on your feet with as little stress as possible. If you do have a water damage and need a disaster restoration company to perform water restoration work on your home, now that we are always here to make it “Like it never even happened.”

The 3 Categories of Water Damage

7/31/2018 (Permalink)

Water Damage The 3 Categories of Water Damage If Category 1 water damage is not addressed quickly, it can eventually become Category 2, which can have cause some potential health effects.

Not all water damages are created equally. We are called each day to clean up and dry after a water damage, but the work involved varies not just by the amount of water involved, but also the category it falls under. These categories—determined by the number of contaminants in the water—inform our technicians of the work and equipment necessary to make it “Like it never even happened.”

Category 1 – Little to No Contaminants

Water damage that falls under this category comes from “clean” water and poses very little risk of causing adverse health effects. This type of water damage is easiest to dry and follows normal drying procedures. Category 1 damage usually comes from malfunctions or breakage involving water supply lines.

However, when it is not addressed in a timely manner, Category 1 water damage can become Category 2.

Category 2 – Significant Contamination

Category 2 water damage has significant levels of contamination and has the potential to cause some health effects when left for an extended amount of time. In this case, the technicians’ first priority should be to employ cleaning processes before beginning the drying process. Some sources for this category type include aquarium leaks, dishwasher discharges, or untreated Category 1.

For water damage in this category, an antimicrobial spray will be applied to help prevent the growth of microorganisms.

Category 3 – Substantial Contamination

Category 3 water is extremely contaminated and comes from unsanitary sources such as sewage backups and flood waters. Because this category poses strong adverse health risks, several forms of PPE gear are required and those with compromised immune systems must be evacuated. Porous materials that were affected must be either removed or undergo very strict cleaning and drying (a very expensive process). Even stronger cleaning methods than employed for Category 2 water damages must be used.

SERVPRO and Water Damage Categories

Our team at SERVPRO of Alexander & Caldwell Counties is certified by the IICRC to handle your water damage regardless of its category. Our goal is not just to dry the damage; it’s to make sure that you can occupy an environment without facing ill health effects. If you have a water damage, call SERVPRO of Alexander & Caldwell Counties today!

How SERVPRO can Dry Your Wet Documents

4/2/2018 (Permalink)

Water Damage How SERVPRO can Dry Your Wet Documents If your documents get wet, call SERVPRO of Alexander & Caldwell Counties so we can save them before it's too late!

Nowadays we tend to store vital information in a digital format where they are more likely to be recovered in the event of a disaster. But what about the documents that haven’t been digitized either because it’s too expensive or you’ve been putting it off? If they become water-damaged, you are likely to lose them.

Fortunately, SERVPRO has a document-drying process that can recover your damaged paper goods. In fact, it uses the same technique that the Library of Congress uses to dry water-damaged books!

Freezing Your Documents

SERVPRO uses vacuum freeze-drying to achieve sublimation, which is a process where the moisture in an object is frozen and dried by being converted directly into a gas (bypassing the liquid stage) by using various vacuums and pressures. This process avoids additional damage that water would create.

Since it’s important to stabilize your papers, your local franchise’s first priority will be to freeze and stabilize the damaged documents. The documents will be stored in a frozen state until they are able to be properly shipped to SERVPRO’s corporate headquarters. Your local franchise works with corporate to make sure everything can be done to preserve your assets.

Undergoing the Drying Process

Once your documents arrive at SERVPRO’s headquarters, they will be transferred to the state-of-the-art Drying Chamber Facility. The HIPAA Master-certified staff will carefully transfer the items to the chamber where they will undergo the process mentioned above. The building is secured and monitored 24/7, so you can rest assured your items are safe. Drying time is typically about 7 to 10 days, but that depends on the amount of moisture and backlog. Fortunately, the staff is available around the clock to offer updates and answer questions.

Beyond Document Restoration

SERVPRO offers more than just a top-of-the-line drying process. In addition to drying the water-damaged documents, the Document Restoration Team offers the following services upon request:

  • Scanning and digitizing documents
  • Gamma irradiation (cleans contaminated documents)
  • Certified destruction of sensitive materials
  • Deodorization
  • Trimming after fire damage
  • Refile jacketing

Always Here to Help

SERVPRO and its franchises understand how important it is to preserve important documents. Our line of services ensures that you don’t have to worry about what happens to your paper assets when disaster strikes. After all, we’re “Here to Help!”

What to Do When Your Pipes Burst

1/9/2018 (Permalink)

Water Damage What to Do When Your Pipes Burst When your pipes burst, you'll need to react quickly. If you do, you can minimize water damage.

This time of year, we get many calls from panicked customers whose pipes have frozen and burst inside their homes. While there are some preventative measures you can take before that ever happens, not everyone is lucky. So what do you do when your pipes burst? We list the steps below.

  • Shut off your water immediately. Don’t let the damage be worse than it needs to be. By shutting off water to your home, you’ll be able to minimize damage until repairs and restoration services can be performed. If you live in an apartment and cannot turn off the valve yourself, call your property manager right away.
  • Call a plumber. You might have stopped the water, but your pipes are still damaged. Unfortunately, due to high demand during this time of year, it can be difficult to get a plumber on short notice. You may be put on a waiting list.

  • Call a water damage restoration company. Now that the problem is fixed, what do you do about all the damage? While you should begin clearing out water, you’ll want a restoration company to speed up the process and make sure you won’t have additional problems, such as mold.

It’s always stressful when your house is flooded with water, but by equipping yourself with the knowledge to react, you’ll feel in control and be able to minimize damage.

Water Removal Linked to Clogged Downspouts in Stony Point

10/10/2017 (Permalink)

Water Damage Water Removal Linked to Clogged Downspouts in Stony Point When debris and leaves get logged into your gutters and downspouts, water can pool around your foundation and cause damage. Call SERVPRO for help.

SERVPRO Technicians Check Many Points at Which Water can Enter Your Home and Cause Damage

Your Stony Point drainage system that begins with a well-shingled roof, properly canted gutters, and adequately maintained downspouts impacts the foundation of your home if any portion of the configuration fails. Heavy rains due to severe storm patterns need to drain away from your home. If water collects inside instead, you may need professionals to remove the water.
 
Seasonally torrential rains gush from your gutters and pound a depression around your house, resulting in an urgent water removal need in Stony Point. During the autumn, falling leaves join any storm debris clogging your downspouts and causing your gutters to pull away from your roof edge. This disrupts the carefully constructed pipeline that should allow water to flow down the gutters, into the drains, and finally deposited on a downslope away from your foundation. Inches of water build up in your utility room or crawl space because of the clogs, and our trained technicians and specialized equipment are ready to evacuate the moisture to avoid water and secondary damage.
 
Over the period of a few days, North Carolina can experience several waves of soaking storms. The ground around your home becomes supersaturated as the water fails to drain away, permitting the water to build up. SERVPRO water removal teams arrive with submersible pumps and high-efficiency water extractors to pull water out of your structure. Failing to remove this accumulation is a mistake as the ground cannot absorb more, and any insulation becomes waterlogged and prone to mold growth. Vapor barriers might need repair or reinstallation if they deteriorated.
 
Any plumbing or HVAC venting near the water incursion risks compromise if the level is not reduced or eliminated. Once we remove the water, SERVPRO workers inspect the ductwork and any other mechanical systems to ensure continued operation is appropriate. If a breach is identified, we add cleaning and sealing the venting to the water removal plan. If even small amounts of moisture remain, structural materials and fixtures risk continual deterioration.
 
Post-water removal, SERVPRO technicians will review the gutter and downspout issues and recommend repairs that avoid future water accumulation crises. Throughout the process, we work with your insurer to limit your out of pocket expenses.
 
SERVPRO of Alexander & Caldwell Counties offers local residents the equipment and skilled crews to eliminate water retention problems. One call to (828) 396-1070 sets all of our services in motion on your behalf.

For more information about the City of Stony Point, North Carolina visit: https://en.wikipedia.org/wiki/Stony_Point,_North_Carolina

Bethlehem Residents Receive Professional Flood Damage Restoration Services

9/28/2017 (Permalink)

Water Damage Bethlehem Residents Receive Professional Flood Damage Restoration Services Dealing with flood damage to your Bethlehem property can be a lengthy process, especially if you attempt to do things alone.

Professional Flood Damage Restoration Services

Recent storms have left many Bethlehem residents reeling from more damage than expected. Some are looking for temporary housing while others show a strong desire to get back home as soon as possible. If you find yourself suffering a similar situation, help is not far away.

Dealing with flood damage to your Bethlehem property can be a lengthy process, especially if you attempt to do things alone. Giving us a call gives you access to IICRC-industry certified technicians, advanced equipment, and the resources needed to get you back on track. Our crew is available to answer your call 24/7, 365, giving you the help you need, today.

After calling your insurance company and before returning to your flood-damaged home, call SERVPRO. Our technicians can make your return home safer, eliminating any hazards that may exist, and getting started on your home’s flood damage restoration immediately. You might be surprised by how many electrical, fire, and safety hazards are present after a flood. It takes a qualified professional to identify them all and to keep your family safe. At SERVPRO, we provide you with full-service solutions and work hard to mitigate any damages or reduce any losses you might experience. Our technicians manage your entire restoration from beginning to end, informing you of our progress and communicating all issues with your insurance company to ensure you receive the results you deserve.

SERVPRO technicians train hard and work harder so that you never have to worry about getting qualified help again. Whether you have your entire home or a single room flooded after a storm, it is easy to get the help you need to recover fast. We have water extractors and drying equipment of all shapes and sizes, along with the ability to identify, clean, and restore hazardous areas to make your home safe again.

By contacting SERVPRO of Alexander & Caldwell Counties, you obtain access to local, highly-trained professionals who understand your circumstances and want to help you recover quickly. We provide you with quality cleanup and restoration services throughout Lenoir, Adako, and Stony Point in the quickest, most efficient manner possible while maintaining a safe, secure site. Call our emergency service line, today (828) 396-1070.

To learn more about the city of Bethlehem visit https://en.wikipedia.org/wiki/Bethlehem,_Alexander_County,_North_Carolina.

Water Removal Services in a Lenoir Property

7/29/2017 (Permalink)

Water Damage Water Removal Services in a Lenoir Property Don't Wait to Call SERVPRO for Water Removal in Your Lenoir Home

Count on SERVPRO for Rapid Water Damage Restoration Services

A homeowner can become confused after his/her home suffers the effects of a broken pipe or appliance. Standing water in the hallway, bedroom, or other area of your house can eventually lead to severe damage and consequently, expensive restoration.
 
If water damage occurs to your Lenoir property, stopping the flow is critical. Cut off the leak if you can, and then contact our trained technicians from SERVPRO to deal with the water damage problem. Our expertise includes inspection & water damage assessment, water extraction, drying & dehumidification, cleaning & sanitizing, and finally, restoration. Until we arrive, remember that safety comes first and only turn off your main power supply if no electrical hazards are present. Once you shut down the water source, wait for our staff to come and commence the water removal process:
 
Protecting the Furniture
Our priority is to move your furniture away from wetted areas to allow for drying. To prevent staining and damaging the wooden legs of larger furniture, we place them on small blocks or aluminum foil. SERVPRO water damage restoration experts can also treat your books and important documents that have been affected.

Eliminating Residual Moisture
When moisture from the water gets into your walls, carpets, and furniture, it can become a breeding ground for mold. As such, it is important to remove the moisture as soon as possible. We have industry leading dehumidifiers, air movers, axial fans and techniques for rapidly extracting moisture from the air and affected elements.

Checking for Mold
As our team extracts the water and dries out your home, we are always aware of the possibility of mold growth. Our reasoning of restore before replacing means we attempt to salvage water damaged carpets and padding. This type of flooring is conducive for mold proliferation. By quickly removing the moisture, the chances of mold spores developing into colonies is greatly reduced.
 
In a water damage situation, it is important to act fast to get the water removal services you need. SERVPRO of Alexander & Caldwell Counties is strategically located to respond quickly to your emergency. Call us anytime at (828) 396-1070.

Visit Lenoir right here.

Take Control Of Water Damage Happening In Your Bethlehem Area Home

6/27/2017 (Permalink)

Water Damage Take Control Of Water Damage Happening In Your Bethlehem Area Home We explain our services in detail, communicate with your insurance company, and help with any paperwork associated with your claim.

Protect Your Property When The Unexpected Happens

Having a plumbing leak or broken appliance does not need to cause extensive damage to your home. With help from a qualified professional, you can reduce any losses you experience and get everything back to normal fast.

Dealing with water damage on your Bethlehem property often requires help from someone who understands how water works. You want access to a trained company with years of experience, not someone who just got started in the business, a brother-in-law, or friends.

SERVPRO technicians can help you avoid secondary damages that develop over time. The issues often left behind by someone with less training and experience. It only takes a small water leak getting into an area behind your wall or in your floor to start causing damage that leads to warping, swelling, cracking, and more.

Mold only needs 24 to 48-hours to begin spreading throughout your home. Without the proper experience, small pockets of water give mold the perfect environment to grow. An expertly trained technician, like those offered at SERVPRO, use infrared moisture detectors, water extraction equipment and attachments of all sizes to get the job done right.

With someone like SERVPRO on your side, you never have to wonder if the person working to provide your loved ones with a clean, comfortable living environment has the right skills, tools, or experience. We work hard to ensure you receive the results you deserve and make every effort to make you comfortable while we perform your water restoration.

We explain our services in detail, communicate with your insurance company, and help with any paperwork associated with your claim. Our technicians take control of your entire restoration process, making the experience as stress-free as possible. You have more to worry about, let us help you straighten things out.

Locally Owned Company with National Resources

SERVPRO of Alexander & Caldwell Counties provides you with IICRC certified technicians, with several years of experience and access advanced industrial-grade equipment. Give us the opportunity to address water intrusions occurring in your home, today. (828) 396-1070

For more information regarding the city of Lenoir, click here: http://www.cityoflenoir.com

Overwatered Spring Plantings Mean Damp Basements In Taylorsville

4/21/2017 (Permalink)

Water Damage Overwatered Spring Plantings Mean Damp Basements In Taylorsville Slowly seeping water is a benefit to mold spores, moisture taking them to a full-blown colony in 48 to 72 hours.

Water Damaged Basements


The warmer weather has everyone ready for flowers and the bright green leaves of your next vegetable crop. Many gardeners use irrigation systems like drip hoses to ensure the baby plants get the best start. Forgetting to shut off the water to plantings near your house is a common reason for water to collect in your basement or under a slab foundation. SERVPRO has techniques to turn back the page on this mistake and restore the water damage.

Water damage from soaker hoses gently dripping onto the ground around your Taylorsville home goes unnoticed until your basement is humid or the slab is wet, with widening pools of moisture spreading. Quick action from our water damage abatement team is a necessary part of the solution. Waiting even for a few hours increases the chance of mold development.

Overwatering near the foundation of your home is just as or even more destructive than a heavy spring rainfall. A rainstorm's water diverts through gutters and downspouts, hopefully away from your home's foundation. The targeted flow of moisture from a drip or other irrigation setup goes right into the lower reaches of your home. When SERVPRO arrives, our crew pumps out any standing water and extracts puddles and surface moisture with high power vacuums. Moisture level monitoring occurs periodically, informing our staff as to the positioning of air movers and the need for heaters and dehumidifiers.

Drywall and insulation evaluation is crucial; our employees are always on the look-out for possible mold growth. Slowly seeping water is a benefit to mold spores, moisture taking them to a full-blown colony in 48 to 72 hours. Lack of microbial growth permits us to attempt drying of floor coverings, walls, and even insulation if we direct airflow and heat appropriately. After we establish drying targets, we help homeowners plan for foundation plant watering in the future. The beds planted next to your home need to have the proper pitch to drain water away from the foundation. Timers or automatic shut-off valves are a good investment to avoid future water damage.

If good intentioned gardening practices cause water damage to your home SERVPRO of Alexander & Caldwell Counties is in your corner. Call (828) 396-1070 to schedule a consultation.

Water Damage Caused By Your HVAC System

10/13/2016 (Permalink)

Water Damage Water Damage Caused By Your HVAC System With the constant use of our heating and air conditioning systems, they should be monitored for any potential damage that can lead to problems.

Water Damage and Your HVAC System

In the North Carolina area, we are approaching season changes from summer to fall, then winter. Our present use of an HVAC system is to keep us cool until we switch over to our heating environment. With the constant use of our heating and air conditioning systems, they should be monitored for any potential damage that can lead to significant problems.

For instance, a clogged condensate drain pipe can make an HVAC system drain pan to overflow. The drain pipe is one of the most frequent causes of water removal repairs in Stony Point. Drain pipe fittings can become disconnected from the unit and allow the condensate to drain through the ceiling to the floor. A malfunctioning or dirty pump can also cause extensive water leakage.

When the drain pipe becomes clogged, the water will quickly back up the line and then into the drain pan. The water fills up the pan until it overflows. A malfunctioning condensate pump can cause water leakage from heating, ventilation, and air conditioning system, flooding the basement or attic. Due to the continuous presence of water, mold can grow inside the unit, causing it to become clogged.

Additional damages caused by heating and air conditioning units, involves wet soggy carpets, ceiling collapse or drywall damage. Other issues that can create water damage from an HVAC system includes low refrigerant, no-trap and air vent in the drain line and condensate buildup in a ductwork system that is not properly insulated. If you want to make sure that your system is operating well and is not about to flood your home, give SERVPRO a call to prevent any risk of water damage issues.

When properly maintained, your HVAC system provides a comfortable indoor environment year-round. But, if your HVAC system does present problems, call the experts - SERVPRO of Alexander & Caldwell Counties. We are close neighbors because we are locally owned and operated. Our professional technicians are available 24 hours a day, 7 days a week. Call us today at (828) 396-1070.

Homes Impacted by Water Damage

7/27/2016 (Permalink)

Water Damage Homes Impacted by Water Damage A Faulty Water Fixture Damages a Bathroom in Taylorsville

Taylorsville Water Damage

Water damage can happen under many different circumstances, but the worst ones are those that occur because of harm to the exterior of the home during a storm. Trees and even downed power line poles can cause extreme damage to your home, and allow water to enter. This water can create hazards immediately. Even after the danger has passed from electric shock, water can seep throughout your home, creating the right conditions for future damage to develop.

Unresolved Water from Storms can Create Future Problems through Water Damage
When water damage affects your home in Taylorsville, the damage may appear slowly. While you may have noticed the water on the exterior surfaces on the interior of your home, as on walls and floors, water may have settled on the interiors of these structures. Walls made of drywall can crumble after being saturated with water and allowed to dry naturally. Water left on drywall weakens it considerably, even if the damage is not visible. Hardwood floors and stairwells made of wood can buckle, causing carpeting to become rumpled and hazardous.

In addition to these issues, mold can also begin to grow within 48 hours, only two days, from the time the water was deposited by the storm. Our experts in reparative work can ensure that future storms don't have a chance to place more water inside your home before repair work can be completed. We can also pack up your belongings for removal to a dry location so we can clean and sort through them. Sorting involves categorizing salvageable and non-salvageable items, with unsalvageable ones being listed (CCIS) on an inventory sheet for your insurance needs.

We Know How to Prevent Future Problems in Your Home's Structure
In addition to cleaning your belongings and restoring those we can to their original state, we can also set up equipment that is designed to prevent mold from getting a foothold in your home. Water extraction to dry those structures that have become saturated by storm and rain water, in addition to drying heaters and high-powered air circulation fans will stop mold from growing. If water were allowed to stand for extended periods of time, as is common when there are major storm cells passing through an area, we would use additional types of equipment. These can include air scrubbers that will remove any mold (spores) that has already begun to spread throughout your home. If your heating or air conditioning unit ran during this time, we highly recommend that we scrape the interior of your ducts and then vacuum the debris away with our HEPA vacuums. We want to get your home back to pre-damage condition, “Like it never even happened” so you and your family can get back to your normal routines.

If you own a home that has been damaged by storms or suffered other types of water damage, please call us at SERVPRO of Alexander & Caldwell Counties at (828) 396-1070. We are available 24/7 to assist you. We respond quickly and can answer any questions you have about your particular situation.

Homes Impacted by Water Damage

7/22/2016 (Permalink)

Water Damage Homes Impacted by Water Damage Taylorvilles Water Damage by Flooding Restoration by SERVPRO

Taylorsville Water Damage Restored By SERVPRO

Water damage can happen under many different circumstances, but the worst ones are those that occur because of harm to the exterior of the home during a storm. Trees and even downed power line poles can cause extreme damage to your home, and allow water to enter. This water can create hazards immediately. Even after the danger has passed from electric shock, water can seep throughout your home, creating the right conditions for future damage to develop.

Unresolved Water from Storms can Create Future Problems through Water Damage
When water damage affects your home in Taylorsville, the water damage may appear slowly. While you may have noticed the water on the exterior surfaces on the interior of your home, as on walls and floors, water may have settled on the interiors of these structures. Walls made of drywall can crumble after being saturated with water and allowed to dry naturally. Water left on drywall weakens it considerably, even if the damage is not visible. Hardwood floors and stairwells made of wood can buckle, causing carpeting to become rumpled and hazardous.

In addition to these issues, mold can also begin to grow within 48 hours, only two days, from the time the water was deposited by the storm. Our experts in reparative work can ensure that future storms don't have a chance to place more water inside your home before repair work can be completed. We can also pack up your belongings for removal to a dry location so we can clean and sort through them. Sorting involves categorizing salvageable and non-salvageable items, with unsalvageable ones being listed (CCIS) on an inventory sheet for your insurance needs.

We Know How to Prevent Future Problems in Your Home's Structure
In addition to cleaning your belongings and restoring those we can to their original state, we can also set up equipment that is designed to prevent mold from getting a foothold in your home. Water extraction to dry those structures that have become saturated by storm and rain water, in addition to drying heaters and high-powered air circulation fans will stop mold from growing. If water were allowed to stand for extended periods of time, as is common when there are major storm cells passing through an area, we would use additional types of equipment. These can include air scrubbers that will remove any mold (spores) that has already begun to spread throughout your home. If your heating or air conditioning unit ran during this time, we highly recommend that we scrape the interior of your ducts and then vacuum the debris away with our HEPA vacuums. We want to get your home back to pre-damage condition, “Like it never even happened” so you and your family can get back to your normal routines.

If you own a home that has been damaged by storms or suffered other types of water damage, please call us at SERVPRO of Alexander & Caldwell Counties at (828) 396-1070. We are available 24/7 to assist you. We respond quickly and can answer any questions you have about your particular situation.

Water Damage & the Mitigation Process

3/26/2016 (Permalink)

Water Damage Water Damage & the Mitigation Process A burst pipe in can cause a lot of damage, but if you live in Lenoir, Bethlehem, or even Patterson, NC, call SERVPRO of Alexander & Caldwell Counties!

(Updated April 18, 2019)

Water can quickly intrude, often when you least expect it. For example, water can flood through your front or back door, through improperly waterproofed basement or crawlspace walls, or even from a burst pipe. In fact, water can even leak from old or faulty appliances, such as dishwashers and water heaters. What’s worse is this water can damage your home before you have time to fully react.

Water Damage is a Destructive Force


Water can get into everything between it and the lowest point in your home. It can go through ceilings, floors, and subfloors—even behind drywall, where it is not visible and can encourage mold growth. Often, this can happen in just a matter of moments.

Depending on the water’s class, it can cause even more damage. Gray or black water, for example, are unsanitary and contain pathogens that can cause illness. Once waters of those categories infiltrate materials, it can be extremely expensive to restore and may require the materials to be discarded. That’s why it’s imperative that you have a professional water damage restoration company come out as soon as possible to mitigate the impact of any water-related incidents.

The Water Mitigation Process


The mitigation process may vary depending on the volume and the category of water, but there is a general process. First, before anything else is done, a technician will assess the damage to understand the breadth of the damage and to create a plan of attack. The strategy will be affected by the aforementioned factors.

When there’s a lot of water, it’s important to extract the water so it can eventually be dried. Technicians will use water extracting equipment to limit the amount of water in the affected areas; the faster this is done, the faster it can be dried. The extracting equipment can be used on all carpets, throw rugs, and hardwood flooring, as well as some walls.

After the water has been extracted, dehumidifiers and powerful air movers are strategically placed to accelerate the drying process. The duration of this process can vary, but it’s best to expect at least a few days. To ensure the drying process is on track or completed, the technicians will then evaluate the moisture levels of materials by probing drywall, carpets, and voids with moisture meters. Once everything is complete, you will be given documentation stating your home is dry, within normal moisture levels, as we complete the final walkthrough with you. This is to ensure that you are completely satisfied with the condition of your water-damaged home. Your home will be safe, dried and restored with minimal cost and time, "Like it never even happened."

We’re Highly Trained Water Damage Specialists

Water damage can cause a lot of stress, but professional help can make the restoration process easier to manage. So whether you live in Lenoir, Bethlehem, or Hudson, if you need a water damage restoration company, call the professional team of SERVPRO of Alexander & Caldwell Counties at (828) 396-1070!

Three Types of Water Damage in a Property

2/25/2016 (Permalink)

Water Damage Three Types of Water Damage in a Property Call SERVPRO if you have water damage in your home, regardless of its category!

(Updated April 18, 2019)

Most homeowners in the Lenoir and Taylorsville areas think that all water damages are the same. In reality, there are three different water categories, each ranked according to their risk factor associated with cleanup. Due to the varying safety risk factors, each category of water damage requires a different treatment and restoration method. To better understand the water restoration process, let’s examine each of the water damage categories.

Category 1: Clean Water

Category 1 water damage is clean water—potable water that has escaped from its containment. This type of water can result from a burst water pipe, a damaged water supply line to the fridge, or an under-the-sink pinhole leak. The damage can be significant if it goes unnoticed, but it does not often pose health risks or require intense cleaning efforts. Once the source of the water is repaired, it is generally the easiest category of water damage to clean up. However, if the water is left standing for an extended period of time, the water may degrade into gray water.

Category 2: Gray Water

Category 2 water damage—also known as gray water—caused by gray water can be contaminated and dangerous to handle without safety gear. Gray water refers to water that is from a source such as a washing machine, dishwasher, leaky HVAC system, or water heater. It contains soap products or other chemicals that originated from piped-in drinking water. This water becomes contaminated and contains microbial bacteria, which will cause the water to become more and more unsanitary. Drinking this water can make you ill or uncomfortable. 

Category 3: Black Water

Category 3 water damage—otherwise known as black water—is the worst and most destructive type of water damage. This is water that intrudes a highly unsanitary source or carries pathogenic agents, such as flood water and discharge from a sewage/septic system. This kind of water damage requires the most intensive treatment from our water damage professionals, requiring equipment such as PPE and several types of cleaning agents. In fact, those with compromised immune systems should evacuate from areas affected with category 3 water damage.

Your Local Water Damage Professionals

Regardless of the classification, water damage should be addressed by professionals immediately. Fortunately, after serving the Lenoir and Taylorsville communities for a decade, our team has the resources and the experience to take care of any water damage. Day or night, you can expect us to respond immediately to your water emergency. So if you need professional help, call SERVPRO of Alexander & Caldwell Counties today at (828) 396-1070!

Water Damage: Fast Action Saves Irreplaceable Documents

2/16/2016 (Permalink)

Water Damage Water Damage: Fast Action Saves Irreplaceable Documents SERVPRO of Alexander & Caldwell Counties has the ability to stabilize and reserve your wet documents!

(Updated April 12, 2019)

Whether it affects your home or business, water damage can leave a soggy mess behind. Paper files, documents, books, photographs, and paper-based artworks can be ruined if quick action is not taken. Fortunately, SERVPRO of Alexander and Caldwell Counties can immediately respond to your call and begin the process of preserving and stabilizing all of your irreplaceable papers. 

Freezing Your Documents

If you have wet documents, your first step should be to freeze them. The most important thing to understand about wet papers is that no damage can be undone; they can only be stabilized and preserved. By immediately placing them in a freezer, you’re stabilizing the documents and preventing additional damage until they can be dried. If you don’t have access to a large enough freezer space, let our team know upon initial contact so they can make arrangements.


Saving Your Documents: The Vacuum Freeze Drying Process

There are a few ways you can attempt to dry and save your documents, but as of now, the most efficient method is by vacuum freeze drying them. (Other processes can leave your documents brittle or in an otherwise less-stable condition.) As a SERVPRO franchise, we have access to such a chamber at our corporate headquarters, which is monitored 24/7 and is staffed by HIPPA Master-certified personnel.

In this chamber, your documents will undergo a process known as sublimation to achieve dryness without returning the water to its liquid stage; this ultimately prevents additional deterioration. In the event that the documents are contaminated or odorous, the Document Restoration Team can address those issues as well!

Managing Expectations

It’s important to remember that no matter how much our team might try, it’s impossible to fully restore a document back to its original condition. If ink smears or the paper has started to warp, those effects will last even after the drying process. We aim to return them in a usable condition, not necessarily pristine. That’s why it’s imperative that you freeze your wet documents as soon as possible—to mitigate the lasting effects.

Your Document Drying Solution in Lenoir, NC, and Taylorsville, NC

If you reside or work in Lenoir or the surrounding areas, you need a disaster restoration team you can trust. Fortunately, our local team at SERVPRO of Alexander & Caldwell Counties has 10 years of experience restoring homes and businesses after they’ve suffered from a disaster. So if you have wet or otherwise-damaged documents you need to preserve, call us now at (828) 396-1070!

Why Water Damages Are So Destructive

11/19/2015 (Permalink)

Water Damage Why Water Damages Are So Destructive Water damage can be destructive, but your team at SERVPRO of Alexander & Caldwell Counties can help you get your life back on track!

At some point, many homeowners will be faced with the task of handling water damage issues on their property. Unfortunately, these incidents can have negative impacts on your home’s structure and your health. However, learning more about water damage and how to deal with it effectively can preclude you from experiencing anxiety and economic losses.

Common Causes of Water Damage

From our 10 years of experience, water damages in the Lenoir, NC area can occur from numerous sources. Appliance leakages, for example, occur when water heaters, washing machines, and other appliances malfunction or fail due to age. Flooding can occur when pipes burst or when rain intrudes in your home through structural weaknesses. Regardless of the source, your health and your home are still at some level of risk!

Structural Damages Caused By Excess Water

Water damage can negatively impact your property in numerous ways. For example, if a home is flooded and the property owner did not have flood insurance, the damages may be too expensive to repair. It's important to note that water damage often results in damage to personal belongings, documents, furniture, drapes, and clothing. Water damage can also compromise or destroy the functionality of electrical appliances and connections. Finally, wooden items like structure beams and flooring are susceptible to serious rotting.

Water Damage: Acknowledging the Health Risks

There is a wide range of health risks that can result from exposure to water damage. For example, standing water can give rise to bacterias that cause various illnesses. This is even more of an issue if the water comes from a contaminated source (such as sewage, flood waters, or even dishwater discharges). Additionally, when water is left alone for too long, it can encourage mold growth. Mold can cause health issues for anyone, but people with asthma, weak immune systems, or other conditions are more susceptible.

Calling Your Local SERVPRO Professionals

Once water damage affects your property, it's time to call the professionals of SERVPRO. Our IICRC-certified water damage restoration experts will work to provide you with the fast, effective services necessary to get your property back in pristine condition. Additionally, our technicians recognize that water damage can be a difficult experience to grapple with. For this reason, they consistently offer excellent customer service to keep you calm and comfortable throughout the restoration process.

As a locally owned and operated business in Lenoir, NC, SERVPRO of Alexander & Caldwell Counties is strategically located to quickly respond to any water damage. Call us today at (828) 396-1070!

Causes of Water Damage and Who to Call

9/16/2015 (Permalink)

Water Damage Causes of Water Damage and Who to Call Not the Right Place for Water

As many water damage restoration experts know, there are numerous situations that can expose your home in Lenoir to the effects of water damage. Irrespective of which situation arises—a weather event or a mechanical breakdown—it's crucial that you hire a top-notch water damage restoration company, such as our team at SERVPRO of Alexander & Caldwell Counties. 

Basements or Crawl Spaces

Basements are a very common place to have water damage. If your back and sideyard slopes have a negative grade, you can find your property subjected to water damage. In this case, excess lawn water or rain will flow toward your foundation rather than to drain away from the base. Correctly grading your lawn can help prevent the need for extensive water damage repairs.

Pipes that leak or burst can also generate substantive water damage. To prevent this, the plumbing in the basement area should periodically be inspected for leaks.

Appliance Leaks

Broken or leaking appliances can generate unwanted water damage, such as dishwashers, toilets, or washing machines that leak or overflow. In some cases, this can be waste-filled, chemical-laden water which would make water removal the number one priority. Additionally, a refrigerator containing a water filtration system and ice maker may develop hose leaks from the water supply line. If these leaks remain unnoticed for extended periods of time, they can give rise to mold growth and damage to the walls, floors, and the foundation.

Other Causes and Effects Of Water Damage

In addition to water intrusion from the above instances, water damage can result from excessive humidity and leaky roofs. Water that enters your property from the roof indicates that quick repairs are necessary to stymie further issues. Similarly, excessive humidity can cause warping in your window frames, ceilings, flooring, floor joists, furniture, and walls. In a crawl space, it may be necessary to install permanent dehumidifiers and plastic poly to establish a vapor barrier.

It's important to minimize the effects of any water damage in order to prevent mold and structural damage. When moisture issues are not addressed, the structure can deteriorate and mold growth can transform into an infestation. That's why a company with the knowledge, equipment, and experience—such as SERVPRO of Alexander & Caldwell Counties—should perform both water damage restoration and mold remediation.

A Recognized Water Damage Solution


If you find that your property in Lenoir experiences water damage, the most effective solution is to hire a water damage restoration company to begin the cleanup, repair, and restoration process. In our case, we offer 24-hour emergency services, excellent customer service, and expedient remediation work that return your home to a safe, sanitary condition.

As a locally owned and operated business, SERVPRO of Alexander & Caldwell Counties is close by and ready to respond to your water and flood damage emergency. If you need help, call us immediately at (828) 396-1070.