Recent Fire Damage Posts

Services You May Need if You Have Fire Damage

4/29/2020 (Permalink)

Two women wearing masks and gloves cleaning items at an industrial-type sink Our team can clean your damaged items after a house fire!

Fires can cause a lot of damage, and the cleanup and restoration process can be extensive. Over the years, we’ve had to help many homes and businesses recover from fire damage, so we know the many pain points our customers face. There are actually many different problems that fire damage can create, but we offer many services that can alleviate those issues.

  1. Odor removal. Besides bringing up bad memories, the smoky smell that lingers after a fire can cause headaches and other discomfort. This odor can be extremely difficult to get rid of, but we offer odor removal services that completely eliminates any offensive smells.

  1. Duct cleaning. After a fire, soot and other contaminants will settle all throughout your home—including your duct system. These particles can lead to health issues and should be immediately addressed. We perform HVAC cleanings that remove and seal contaminants in your ducts. This keeps your ducts clean and your air fresh!

  1. Carpet and upholstery cleaning. Soot and smoke can soil your carpet, curtains, and upholstery. Improper cleaning can actually lead to more permanent damage, which is why our team offers professional cleanings. We use industry-standard products and techniques to remove soot and return your belongings back to its pre-fire condition.

  1. Contents cleaning. Your belongings are what turns a house into a home. Fire and smoke can cause seemingly irreversible damage to your possessions, but our team has both an on-site textile cleaning facility and a contents-cleaning warehouse. We use cutting-edge technology and techniques to clean your belongings and make it look “Like it never even happened.”

SERVPRO of Alexander & Caldwell Counties has proudly helped the Lenoir and Taylorsville communities since 2009. We have seen first-hand how devastating house fires can be, which is why we are available 24/7 to help you and your home recover. If you have fire damage and need professional help, call us anytime at (828) 396-1070!

How to Use a Fire Extinguisher

4/8/2020 (Permalink)

Firefighter directs woman using a fire extinguisher, both of whom are standing in front of SERVPRO vehicles We had our team learn how to use fire extinguishers from our local fire department!

Every week, we respond to calls from panicked customers who have had fires in their homes. Our team is specially trained to clean up these disasters, but the process can be lengthy and stressful. In many cases, the fire damage is worse than it needed to be. While you should always call your local fire department, there are times when you can take action yourself. If you don’t know how to use a fire extinguisher, now’s your chance to learn!

The PASS System

Using a fire extinguisher is as simple as following a four-step process, conveniently known as PASS. If you witness a small fire and have access to the correct fire extinguisher, use the PASS system to extinguish the flames!

  • Pull. Fire extinguishers have a pin in the handle that keeps the locking mechanism in place. Pull this pin to unlock the mechanism.
  • Aim. Hold the nozzle and aim it at the base of the flames.
  • Squeeze. While aiming, squeeze the trigger to release the extinguishing agent.
  • Sweep. At the same time, sweep the nozzle from side-to-side. You will continue this until the flames have been fully extinguished.

Professional Fire Damage Cleanup Services

Even if you act quickly, you may still have fire and smoke damage in your home. Fortunately, our team at SERVPRO of Alexander & Caldwell Counties is certified and has years of experience cleaning all types of disasters. If you have fire damage, call us anytime at (828) 396-1070!

Avoiding Fire Hazards in the Home

3/19/2020 (Permalink)

Walls and ceiling in a hallway covered by soot Fires can be devastating, so try to avoid hazards while you're stuck at home!

Fire hazards are present in every part of the home. Nearly every week, we get phone calls from panicked customers whose home has had some degree of fire damage. Since COVID-19 has everyone mostly confined to their homes, we felt it was important to point out some of the common fire hazards and ways you can avoid them!

  1. Cooking equipment. There’s no better way to pass the time stuck indoors than to cook. Unfortunately, cooking-related fires are one of the leading causes of home fires in the nation. That’s why you should never leave the kitchen unsupervised while it’s still in use!

  1. Electrical outlets. Electronics are a staple of entertainment, but if you abuse your electrical outlets, they can become a fire hazard. Avoid overstuffing outlets and ensure that no cables are broken or exposed!

  1. Smoking. Smoking cigarettes in or near the home is a major fire risk, and it attributes to many fire-related deaths. If you do smoke, do so away from the home. It’s also important that you properly extinguish them in water; don’t abandon still-lit cigarettes.

While you’re staying home during these uncertain times, it’s best to avoid disasters. There are many fire hazards in the home beyond what was listed, but these are some of the most common ones we encounter. If you or somebody you know has a house fire and needs professional cleanup services, you can call SERVPRO of Alexander & Caldwell Counties anytime at (828) 396-1070!

3 Most Common Causes of Fires in Lenoir

12/9/2019 (Permalink)

Couple in a kitchen chopping vegetables and stirring spaghetti in a pot Cooking-related fires are one of the most common causes of house fires—both in Lenoir and in the rest of the U.S.

Since we opened our doors in 2009, we’ve helped hundreds of customers in the community recover from fire damage. While some house fires are relatively minor, they generally destroy belongings and disrupt lives. We’ve seen first-hand how stressful it can be to have a fire, which is why we’re advocates for fire prevention. Below are some of the most common causes of house fires in the Lenoir area!

  1. Cooking-related fires. We all love to cook, but did you know cooking-related fires are the number one cause of house fires in the entire U.S? We certainly encourage you to continue cooking, but practice kitchen safety and don’t leave the kitchen unattended while it’s in use!

  1. Electrical fires. In today’s society, electronics and appliances are an essential part of our lives. They can be a great convenience, but electrical fires are a problem that many homes face each year. Electrical fires can occur for a number of reasons, and this article offers some great prevention tips!

  1. Heating equipment fires. Now that the cold seasons are here, most homes will start using heating equipment. While these are great for staying warm, the heat they generate can cause nearby flammable objects to catch fire. Whether it’s your fireplace or a space heater, keep this equipment at least 3 feet away from flammable objects!

The above are some of the most common causes of house fires in the area, but they are by no means the only ones. If you do have a house fire, know that our team at SERVPRO of Alexander & Caldwell Counties is available 24/7 to clean up and restore your home’s fire damage!

Holiday Fire Prevention Tips

11/19/2019 (Permalink)

Two candles in jars on a wooden table by a curtained window Candles are often part of the holiday tradition, but they are a potential fire risk!

Thanksgiving, Christmas, and other holidays are right around the corner. While it’s a great season to spend with friends and family, it’s also a time where most house fires occur. We’ve seen first-hand how a fire can unexpectedly upend people’s lives, which is why we’re sharing a few tips to prevent a holiday fire disaster!

  1. Don’t leave the kitchen unattended while cooking. Cooking is a popular pastime during the holiday season, but it’s also one the largest causes of home fires in the U.S. Whenever you cook, don’t leave the kitchen attended while it’s still in use—not even for a second. Fires can occur quickly and without warning!
  1. Keep your heating equipment away from flammable equipment. When it’s cold outside, we go inside and heat up. But space heaters and fire places can pose a fire hazard if precautions aren’t taken. When you decide to keep warm, keep heating equipment at least 3 feet away from flammable objects.
  1. Be careful with candles. Candles account for more than half of home fires in the month of December. Although they are popular (and often part of culture and tradition), they can put your home at risk if they aren’t properly handled. Keep them away from children, don’t leave them unattended, and keep them away from flammable objects.

The holidays should be a time for celebration and camaraderie, but a house fire can ruin all of that. This holiday season, we hope you’ll practice fire safety and have a disaster-free time. If you do have a fire, though, know that our team at SERVPRO of Alexander & Caldwell Counties is available 24/7, even during the holidays!

What is a Soot Web?

9/3/2019 (Permalink)

Soot web on the ceiling of a porch This soot tag formed on the ceiling of this home's porch!

If you’ve ever been in a home or building that had recently had a fire, you may have noticed several webs hanging in ceiling corners. At first glance, they appear to be cobwebs covered in soot. In fact, most of our customers will make comments about their poor cleaning skills. Fortunately, these “webs” aren’t actually webs at all.

Also known as soot tags, soot webs are features that form when ionized soot particles cling and stick together. These soot particles are generally found in ceiling corners—where air and surfaces are cooler. If you see soot webs in your home, refrain from touching them because they are very sticky.

While we hope you never encounter a soot web in your home, rest assured you it’s not the sign of the sneaky spider. Instead, call our fire damage restoration team to make the fire “Like it never even happened.”

Fire Damage Restoration Resource Page

5/17/2019 (Permalink)

What do you do if you have fire damage? Unfortunately, once a fire is extinguished, your problems aren’t over; in fact, they’ve likely just begun. You have to work with your insurance, call a disaster restoration company, potentially figure out temporary living arrangements, and so on. It’s an overwhelming process that provokes a lot of questions.

After 10 years of helping the community recover from disasters, we’ve learned what our customers need to know about fire damage. As a result, we’ve created this resource page to help you learn more about the things you want to know—from the restoration process to preventative tips!

Fire Damage Restoration Process

Unless you’ve had the misfortune of having fire damage before, you’re likely unfamiliar with the restoration process. While it can vary depending on the extent of the damage, it’s never a bad idea to know what you might expect.

Fire-Related Blog Posts

Our blog is full of tips and information to help you understand what to expect when you have a disaster. The above link will take you to an overview of all of our fire-related blog posts. But if you want a look at some of our most popular posts, consider reading the following:

Fire-Related Videos

We’ve worked at numerous fire-damaged properties over the years, and we’ve had the opportunity to record footage of the process. From walkthroughs to testimonials, we have a range of fire damage videos to help you understand what we do!

(NOTE: You will find our other videos on our sister sites: SERVPRO of Burke County, SERVPRO of Catawba County East, and SERVPRO of Catawba County West)

Fire Damage Before & After Pictures

One of the best ways for a potential customer to know about our capabilities is to see our before and after photos. This is just one of the ways we show that we can make it “Like it never even happened.”

Contacting Your Local Fire-Damage Cleanup Team

If you have fire damage at your property, it’s generally best to hire professionals to clean it up. If you live in the Lenoir or Taylorsville, NC areas, we encourage you to contact SERVPRO of Alexander & Caldwell Counties. Now serving the local community for 10 years, we have the experience to clean and restore any fire or smoke damage you may have. Contact us anytime at (828) 396-1070!

Why SERVPRO of Alexander & Caldwell Counties Should Clean Your Fire Damage

4/30/2019 (Permalink)

Our team at SERVPRO can respond to any size disaster, such as when we responded to the large fire at Lees-McRae college in 2017!

Fires can be one of the most devastating types of damages we have to clean up. At best, only some structural cleaning is needed; at worst, families are displaced and valuables are lost. Oftentimes, we arrive on the worst day of our customers’ lives. But after 10 years of cleaning and restoring fire-damaged homes, we've learned what it truly takes to make it “Like it never even happened.”

We Preserve Your Valuables

In 2018, a car caught fire inside a garage and ruined the attached home. The family was fortunate enough to escape, but they had to leave their home. What’s worse is that many of their valuables were damaged—some to the point that they seemed unsalvageable. When we arrived, the customers were surprised to learn we had a textiles cleaning facility in addition to our contents cleaning crew. As a result, we were able to save many of their valuables—including their children’s cherished toys. Today, the same family is now back in their home! You can hear about their experience here.

We Can Handle Any Size Disaster

No matter how large and extensive a fire is, our team is capable of cleaning and restoring the affected areas. In 2017, for example, Lees-McRae College had a fire that effectively ruined their athletics building. Of course, with the facility being a crucial part of their operations, they needed it cleaned and restored as quickly as possible. We sent a crew of over 60 people, more than 100 units of equipment, and more than 10 trucks to respond to the disaster. After a few months, we were able to get their building back open! If you want to see more of this process, check out our video.

We’re Your Local Disaster Restoration Company

Even though we’re part of a national franchise system, SERVPRO of Alexander & Caldwell Counties is locally owned and operated. In fact, all of our employees live, shop, and engage in the Unifour area. So if you have a fire in Lenoir, NC or the surrounding areas, know that you have access to a local disaster restoration company. For fire and smoke damage cleanup, call us today at (828) 396-1070!

3 Fire Prevention Tips

3/29/2019 (Permalink)

Fires can be destructive, but they can often be prevented!

Fires can be both destructive and stressful. While some fires are out of your control, in many cases they can be prevented. As fire damage cleanup experts, we’ve seen countless fires and have learned some ways to prevent them.

  1. Keep heat sources away from flammable objects. Especially in the winter, we often hear about space heaters or candles that start destructive fires. In nearly all cases, these objects were left too close to flammable objects. It’s recommended that you keep these objects at least 3 feet apart!

  1. Never smoke indoors. Although we are not advocating for smoking in the first place, if you do smoke, never do so indoors. In fact, smoking-related fires were the leading cause of home fire deaths from 2012-2016, according to the National Fire Protection Association. Regardless, you should always dispose of smoking materials in water and ensure it is no longer lit.

  1. Replace frayed wires. While many people tend to use wires until they stop functioning, it’s important to address any signs of fraying. Heat from exposed wires have the potential to start a fire, so be sure to replace them as necessary.

They say an ounce of prevention is worth a pound of cure. Due to the physical and emotional costs a fire can create, being aware of how to prevent fires is important. But if you do have a fire, know that SERVPRO of Alexander & Caldwell Counties is here!

3 Resources to Help with Fire Prevention

12/14/2018 (Permalink)

If you take precautions before a fire breaks out, you can prevent a lot of damage!

Nobody wants their home to have a fire, but it happens virtually every day in Alexander & Caldwell Counties. Fortunately, fires can be prevented if precautions are taken, and these resources are dedicated to helping you do just that!

  1.’s Fire Prevention Guide. This brief guide is a nice, short resource for homeowners. It features quotes from experts, fast facts, and a few fire prevention tips. It’s a great guide for anyone curious about fire prevention!
  2.’s Home Fire Page. is honestly a great resource for any disaster-based event. They provide helpful information that covers everything from before, during, and after a fire breaks out. Be sure to check out their other pages as well!
  3. NFPA’s Resource Page. The National Fire Prevention Association has plenty of resources on their website. They have fact sheets, community toolkits, and more! If you need to learn about fire prevention, this is the place to go.

At SERVPRO of Alexander & Caldwell Counties, we believe that fire prevention education is important in our communities. But if you do have a fire and need our assistance, you can call us any time at (828) 396-1070!

Fire Damage Q & A: Can I Clean the Damage on My Own?

12/7/2018 (Permalink)

One of our employees uses specialized cleaning chemicals to remove soot from a soot-covered door!

After a fire, you’ll want to clean your home and get your life back to normal. While your insurance and others may advise you to get a professional disaster restoration company (such as us) to restore your home, you may have some reservations. In fact, you may think that it would be best if you just cleaned it yourself. But that’s not always the case.

Can I Clean Up Fire Damage on My Own?

The short answer is that we highly advise against it. Though in some cases—depending on the type and extent of the damage—we may instruct you on how to clean the damage yourself, it’s incredibly unlikely. The soot produced by a fire is sticky and tends to slip into porous materials. If you attempt to clean your walls or furniture on your own, you are likely to make the damage worse; in some cases, we won’t even be able to fully restore the areas or materials you attempted to clean yourself.

If you have smoke or soot damage, we highly encourage you to refrain from touching anything until we’ve arrived and begun the cleaning process.

Faster to Any Size Disaster

At SERVPRO of Alexander & Caldwell Counties, we have helped many homes and businesses recover from fire damage over the last nearly 10 years. Our staff is qualified, and we use numerous techniques and chemicals to make it “Like it never even happened!”

3 Kitchen Fire Prevention Tips

9/18/2018 (Permalink)

Kitchen fires are the leading cause of home fires each year! Take the necessary precautions and prevent one from happening to you!

Did you know that kitchen fires are the number one source of house fires each year? Despite this statistic, many people continue to have kitchen-related fires despite most of them being completely preventable. But it only takes a few simple precautions to dramatically lower your risk!

  • Do not leave your kitchen unattended while it’s in use. If you’re like many people, you probably leave your kitchen for a few minutes while your oven is running. But oftentimes, that’s when fires start, and if they aren’t addressed immediately, they can become a major problem. That’s why it’s highly advisable that you or somebody else is in the kitchen while it’s still in use.
  • Regularly clean off your stove. Speaking of ovens, be sure to clean yours every time it and your stove is used. When grease is allowed to stain and build up near heat sources, it poses a major fire risk. In fact, one of the most common kinds of fires we are called in for is grease fires!
  • Keep flammable objects away from the stove. When most people cook, they focus on the task in front of them. However, they often fail to notice objects like paper and oven mitts that might be close to heat sources. Be sure to move them away so they don’t accidentally catch on fire!

Kitchens are an essential part of any home, but they can also be very dangerous. If you take the necessary precautions, though, you can prevent a kitchen fire from starting in the first place. But if a fire does break out on your property, call us at 828-396-1070 to make it “Like it never even happened.”

3 Fire Safety Tips for Homeowners

8/14/2018 (Permalink)

Fires can be extremely destructive, but your adherence to these fire safety tips can help protect your life!

Fire Prevention Week is still a couple of months away, but the importance of fire safety lasts throughout the entire year. Because fires often happen when we least expect it, we usually aren’t prepared for the various situations that might arise. That’s why we’re going to share 3 simple fire safety tips for homeowners to learn and memorize!

  1. If the door handle is hot, don’t open it. Door handles are quick to heat when a large fire is nearby. That’s why closed doors with hot handles should stay closed, and you should seek a secondary exit.
  2. See smoke? Stay low. Smoke is extremely difficult to breathe, especially with all of the gasses, particles, and chemicals that it’s composed of. In many cases, the reason people die in fires isn’t from the fire itself, but from the asphyxiation caused by the smoke. If you see smoke, stay low to the ground to get the best air possible!
  3. Stop, drop, and roll. You probably had this ingrained into your head when you were a child, but it’s one of the most important things to remember should your clothes catch fire. If you try to run or make a lot of movements, you’ll end up exacerbating the problem and the fire will grow!

There are plenty of steps a person can take both before and during a fire, but by remembering these tips, you can save yourself and/or others. Once you manage to escape a burning structure and get to a safe place, immediately call 911!

And if you need help with restoring your property to its preloss condition, call SERVPRO of Alexander & Caldwell Counties at 828-396-1070!

Why You Shouldn’t Clean Up After a Fire Yourself

5/29/2018 (Permalink)

When a fire destroyed much of this Lenoir home, our team was quickly dispatched and began the cleanup process.

There’s no doubt that home fires are devastating and bring a lot of negative emotions. So it’s no surprise that many homeowners want to clean up their home as quickly as possible so they can get back to their lives. And especially when your home is your personal space, it’s completely understandable that you don’t want somebody else inside.

But since homeowners often aren’t aware of all the necessary processes that go into fire damage cleanup, they create further damage, skip over important elements, and increase their overall costs.

Creating Additional Damage

Before you take a rag to your soot-covered walls or a vacuum to your carpet, consider this: you’re about to cause even more damage. Soot particles are difficult to remove, and when you try to remove it with the proper tools and chemicals, you’ll only further embed the soot particles. Especially with carpet and upholsteries, it can be extremely difficult to remove these stains, even with professional help.

Skipping Important Cleaning Elements

It might seem obvious to cleanup soot-covered walls, but what about the soot and debris hiding in the ducts? Professional restoration companies go beyond cleaning the damage you can see—they also restore your home in other ways. They offer odor removal, content cleaning, and much more!

Increasing Costs

Considering the likely amount of damage, it makes sense that most home fires incur heavy costs. But unless you have the technology, chemicals, and the skills, you’ll likely have to dispose of many different belongings that could otherwise be cleaned. Good professional restoration companies will focus on the actual restoration rather than replacing—this keeps costs down and allows you to keep your cherished possessions.

So if you or somebody you know has a fire-damaged home that needs to be cleaned up and restored, we strongly recommend hiring professionals!

5 Things You Should Do After a Fire

4/17/2018 (Permalink)

If you have a home fire, keep movements to a minimum and call SERVPRO of Alexander & Caldwell Counties immediately!

Fires can happen anywhere to anyone. In most cases, however, people aren’t aware of the proper things to do after the disaster subsides. As fire and water cleanup professionals, we wanted to share some of the tips we’ve learned from years in the industry!

  • Call a fire cleanup and restoration company. This might seem self-promotional, but it really is important. A professional company will not only do the cleanup (which is not as simple as it might seem), but they will also be a great asset in making sure you get your life back to normal as soon as possible.
  • Change out your HVAC filter. The smoke a fire produces contains a mixture of particles and chemicals that infiltrates the air. This heavy gas takes a toll on your HVAC system and makes it run less efficiently. Replacing the filter will allow fresh air to pass more easily through your home.

  • Keep your hands clean. Besides maintaining your hygiene, clean hands will keep them free from soot. If you touch anything with soot-covered hands, you are likely to soil your furniture and belongings even more.

  • Minimize movement in your home. When you walk around, you disturb soot particles in the carpet. By moving around, you risk the particles settling into your carpet and upholstery, which makes them much harder to remove.
  • Clean both sides of indoor plants. While your plants might not survive the fire, the ones that do will likely be suffocated by the residue left from the smoke. Clean both sides of the leaves to ensure that the plants can survive and flourish!

Fires are stressful and come with a lot of hardships. But if you review these tips and call SERVPRO of Alexander and Caldwell Counties immediately, you’ll be able to get back on track in no time!

Things to Know about Restoring Your Fire Damaged Home in Kings Creek

12/24/2017 (Permalink)

Don't let devastating fire damage keep you out of your home for long. Contact SERVPRO for remediation and restoration efforts.

Professional SERVPRO Technicians Arrive With a Plan to Quickly Remediate Fire Damage at Your Home

Many things can destroy, or nearly so, a home in Kings Creek. Fire can be one of the most destructive causes of property damage, especially in winter. While some cause slight damage, perhaps to a curtain, others can reduce a home to barely anything except charred timbers and streams of wafting smoke.  

Property owners should know about the process of restoring their fire damaged homes in Kings Creek. While a fire can cause extensive damage, we at SERVPRO know that we can restore your home to preloss condition. We have restored many homes and businesses in the past after fire, flood and other disasters created a disaster for property owners.

No restoration company can restore the charred portions of your home or belongings. However, we can remove these so that restoration work begins more quickly and in safe conditions. Charred wood, such as the wooden beams that create the support network in your home, cannot safely hold the weight they should hold. They also pose risks such as exposed nails, slivers and splinters, and spread soot through the slightest contact.

Carpeting holds both soot from the fire and water from firefighters' hoses. Both can render a carpet more expensive to restore than to replace. The possibility of odor-causing soot particles remaining after a large fire makes it a very poor choice to keep. Replacing the floor covering ensures that no problems exist while renewing the carpet's guarantee.

Another flooring may become saturated during the fire department's visit, making it crucial for us to remove the moisture left behind. Water coming out of the hoses creates a very hot steam when it comes in contact with burning materials. This steam penetrates easily into drywall, paneling, and other semi-porous materials. These need to be inspected for damage also and replaced wherever damage occurred.

Cleaning after a fire includes windows, walls, all hard surfaces, and much more. Elimination of the visible soot cuts down on the amount of perceptible odor remaining in the home. When fire damage is not as extensive, deodorizing can help save otherwise undamaged carpets. While the carpeting might have remained dry, soot still penetrates deeply, leaving an ongoing source of odor in your home. Our Odor Control Technician (OCT) knows how to handle smelly odors so they no longer offend your family.

SERVPRO of Alexander & Caldwell Counties knows that fire damage comes from a very traumatizing event. We can help you restore your normal life and your home. Call us at our local number, (828) 396-1070, at any hour, and on any day of the year.
For more information regarding Kings Creek, click here.

Neutralizing Smoke Odors in Your Bethlehem Home After a Fire

10/24/2017 (Permalink)

If your space heater causes a fire, big or small, call SERVPRO to repair your home and remove the odor left behind.

Cleaning, Repairing and Deodorizing Your Home After Fire Damage

With the cold weather coming in Bethlehem, space heaters are coming back out. They are a popular choice due to their portability and small size, making them easy to reposition. When carefully used, these appliances can be one of your most valued pieces of equipment all winter long. If not used safely, however, these little heaters can pose a fire risk in your home.

If your Bethlehem home has suffered from fire damage due to a space heater, you want to repair the damage as soon as possible, even if it was small. At SERVPRO, our technicians are expertly trained and experienced to handle fire damage of any size, including cleaning up any soot and smoke residues the fire leaves behind.

Removing the smoke odor of a fire-damaged home presents a challenge. Our technicians are more successful at removing them because we understand how odor molecules permeate a structure and how to use various methods of odor removal. We also understand that customers perceive odors in different ways. Our task is to neutralize the odors that you consider unpleasant.

As SERVPRO techs attempt to deodorize, we deal with two kinds of odors – ones real, and ones imagined. The real odor is the sensation of smell caused by a real substance. Odor molecules interact with olfactory nerve cells in your nose. These nerves send messages to your brain which are interpreted by the olfactory lobe. Psychological or imaginary odors are what people believe they are smelling.

Deodorization requires a combination of techniques for it to be successful. Doing so results in all the odors being neutralized in the end. The first step is to get rid of the source causing the odor, and then we clean up the residues. After cleaning, ventilation or air scrubbing to get rid of odor molecules from the air indoors is next.

SERVPRO of Alexander & Caldwell Counties has the experience you need to not only clean and repair your home after fire damage, but remove the odors from smoke as well. Residents in the areas of Bethlehem, Sawmills, or Lenoir should not hesitate to call us at (828) 396-1070 after a fire.

Click here for more information about Bethlehem.

Fire Precautions To Keep You And Your Family Safe In Your Taylorsville Home

8/9/2017 (Permalink)

Home fires may be more common than you think, so being aware of possible fire dangers in your home is essential.

Fire Precautions

Home fires may be more common than you think, so being aware of possible fire dangers in your home is essential. When you have prepared ahead of time and know some fire prevention tips, you can do a lot in preventing these catastrophes which plague thousands of homes each year.

Cooking related accidents equate for forty percent of fires reported annually. It takes just seconds for a blaze to begin in your kitchen and cause fire damage to your Taylorsville home. Unattended stoves and ovens or distractions are the main reason.

SERVPRO is a professional fire damage remediation company who can assist you in a timely fashion after you have experienced a kitchen fire. We clean up all damages, including water, soot, and smoke, and even help you with speaking to your insurance agent.

During the winter months, fires from fuel-based or electrical heaters are quite common. These heaters need to be kept three feet or more away from anything that is easily flammable like clothes, furniture, and curtains.

Bedroom fires from smoking account for over seventy percent of fatalities from house fires. If not disposed of properly, a cigarette butt can remain lit for hours. Ensure that you do not fall asleep with a lit cigarette in your hand.

Old wiring is a common problem in older homes, having been worn out over time. Inadequate installation of wires also causes electrical fires. If your circuit breaker trips often, you need an electrician to look at your wiring, as this goes a long way in preventing fires.

Many fires are caused by electrical wiring or equipment such as dryers, washers, irons, oven ranges, and water heaters. Ensure you know the rating of an appliance before you plug it into an extension. Do not overload an extension or circuit, as they can overheat or malfunction, and have a certified electrician do a yearly check-up of the wiring system in your home.

Other things to be careful with are candles, barbecuing too close to your home, and children playing with matches or lighters. When you teach your family the dangers ahead of time, they can be more aware of their surroundings when handling these things so you can remain safe in your home.

When accidents do happen, SERVPRO understands how stressful the situation can be, which is why we work quickly to come up with a remediation plan for you and go over it with you before we begin. SERVPRO of Alexander & Caldwell Counties should be notified as soon as your kitchen fire is out. The sooner you contact us at (828) 396-1070, the more damage we can prevent from water, soot, and smoke left behind.

Click here for more about the city of Taylorsville, North Carolina.

When Your Home has Fire Damage in Sawmills

6/1/2017 (Permalink)

Regardless of the size of the damage after a fire, call SERVPRO for best remediation efforts. You will be very happy with the results.

SERVPRO's Technicians Provide Thorough Remediation Services In Order to Prevent Finding Secondary Damage Later On After a Fire

After a small fire, you usually clean up the mess, soak up the water, and hope for the best. That water can create future problems, though, and the fire has created hidden risks, behind walls, in the ceiling, or below your floor.
Sawmills homeowners should know that not all fire damage looks like charred, crumbling wooden beams from a gutted house. Damage can also come in smaller sizes, from smaller, more contained fires. Kitchen fires are a good example of this, as are those that happen in a bathroom or bedroom when a candle begins to burn a curtain or linens. However, when these smaller-sized fires are not extinguished quickly, they can quickly become larger blazes which can damage the entire home.
SERVPRO is prepared and qualified to handle any size disaster involving fire damage in your home or apartment. If you rent your dwelling and there is evidence of fire damage when you move out, your landlord might keep your deposit to pay for the damages and cleaning costs. Having the damage repaired before an inspection can help you regain your deposit money.
For homeowners with fire damage in their homes, insurance policies usually provide coverage for this type of situation. Repairing the damage can prevent other problems from developing into full-fledged situations that need additional, and much more costly, damages in your home. Many problems that could have been prevented by timely repairs are often precluded from payments by most insurers, making it even more important that repairs are made as soon as possible.
Our technicians are ready to help you and your family remain in or return to your home after a fire. Our training includes courses in all aspects that are pertinent to recovery post-fire, in addition to our extensive experience. Calling us, SERVPRO of Alexander & Caldwell Counties, at (828) 396-1070, can help get your home restored quickly and professionally. Because we know fires happen at any time, we are always available to take your call, at all hours, every day of the year.

For more information regarding Sawmills, click here

Getting Back To Normal After Fire Damage In Taylorsville

4/4/2017 (Permalink)

Smoke Odors & Fire Damage in a Taylorville Property

Your Taylorville Property Gets TLC from SERVPRO After a Fire

A home fire is something that homeowners dread. We all hope it will not happen to us, but sometimes fires do occur. The aftermath of a fire is distressing for anyone. Your home and belongings may be damaged. Life can feel strange and stressful, and you are desperate to get back to normal life.
SERVPRO is here to help you get back to normal after fire damage to your Taylorsville home. Our IICRC-certified technicians have the skills and know how to clean your home and belongings and leave things “Like it never even happened.”
The first step in fire remediation is assessing the damage. Our teams are trained to inspect your home and possessions so we can determine the extent of the smoke and fire damage. Various materials react to fire differently, and so the type of loss differs from item to item and from surface to surface.
The next step is to devise a cleaning plan that restores your house and belongings as well as possible. Every element has different cleaning needs. Some of the cleaning options we have at our disposal include:
•Using towels and brushes to clean surfaces
•Employing water or air pressure to help lift and clean soot
•UV machines that use sonic vibrations to get materials clean
•Cleaning chemicals and solutions
Our technicians know which cleaning action is best for each type of fire damaged surface or item. No matter how long it takes, we see every cleaning job through to the end. A thoroughly cleaned home helps you feel more normal after a fire. However, some smoke odor can remain, and this is an unpleasant reminder of the fire. SERVPRO staff is trained to use a variety of methods to remove smoke odors from your home. For example, we have access to air scrubbers, thermal foggers, hydroxyl generators, and ozone machines for the deodorization and disinfecting of your home. We also place air movers and axial fans in the right positions to help dispel odors.
The proper cleaning schedule and careful attention to deodorization are vital for restoring your home so you can get back to normal life as quickly as possible.
If you need help restoring your home after a fire, SERVPRO of Alexander & Caldwell Counties is here to help. Call us at (828) 396-1070 for the help you need.

Returning to Normal Life After Fire Damage in Taylorsville

2/8/2017 (Permalink)

If damaged wiring caused fire and smoke damage in your home, call SERVPRO quickly to remediate.

Certified SERVPRO Technicians are Skilled in Remediating Fire Damage Down to the Smell

Returning a sense of safety and normalcy as quickly as possible is the key to moving past the fear and unease many feel after fire damages their home. It is understandable to wonder “which restoration company near me should I try?” SERVPRO has the background and skill necessary for success.
When your home experiences fire damage from damaged wiring in Taylorsville, you and your family need an experienced and professional restoration company. Fire smoldering behind the wall creates issues only experts in smoke and odor reduction handle appropriately. Even if the visible damage appears minor fire that burned slowly and combusted insulation, wiring and treated wood sends noxious compounds throughout your entire home. Thorough knowledge of what structural materials and components are unsafe to retain inside your home is critical in a fire damage restorer. Our staff is very aware of how smoke and soot infiltrate porous materials. We follow appropriate protocols to ensure dangerously contaminated items no longer remain in your home. If the hazardous items remain, they must be sealed off to avoid secondary contamination.
SERVPRO fire damage restoration staff inspect your home top to bottom after any fire to determine all the abatements necessary for your and your family’s safety and your structure’s integrity. We scrape and scrub charred and residue-covered surfaces, testing for structural strength before sealing or replacing. Smoke and soot migrate everywhere, including into attics and crawl spaces. Odors in these areas create a long term problem. We remove and dispose of some smoke-filled items and use proper deodorants to reduce and finally eliminate the smell when dealing with components we retain.
Our odor removal specialists evaluate how the smoke and soot spread and use techniques that mimic these processes to mitigate the smell. Only technicians trained and certified in advanced deodorization meet the criteria for specialized tactics like thermal fogging and the use of an ozone machine. Our staff works with you and your family to eliminate the smell based on how the fire spread and how each resident perceives the lingering smoke odor. The goal is to return the indoor ambiance of your home to a smoke-free, odor-free state.
Count on SERVPRO of Alexander & Caldwell Counties to restore your home after fire damage. Call (828) 396-1070 as soon as the fire marshal permits for a consultation and recovery plan.

When a Wildfire is Approaching, Remain Safe and Cautious

11/23/2016 (Permalink)

Wildfires in Alexander and Caldwell Counties Get Help from SERVPRO

Local SERVPROS Are Ready to Help Your Property Thwart the Affects of a Wildfire

A warmer, longer and dryer than typical autumn in western North Carolina has increased the risk of wildfire spreading into your community. Thousands of residents have been evacuated in anticipation of the danger to property and life while tens of thousands of acres of woodland, commercial and residential property have been put in harm's way. If you are a homeowner in one of the affected counties you need SERVPRO at your side in case the unimaginable happens. As a leader in the fire restoration industry, we are capable of advising you as to the best and most effective plan to protect your family and restore your home if you must leave for safety or if your premises are damaged.

With so many residents of our area in a similar situation, it is critical that you choose the most capable and trusted company offering restoration of fire damage in Stony Point. The best outcome for your property is assured if we are given your trust as we will swiftly respond to your disaster no matter how many of your neighbors are also experiencing distress. We have a solid reciprocal relationship with over 1,750 fellow franchises nationwide, all staffed as are we with highly qualified technicians who are certified to manage even complicated wildfire damage scenarios. Our countrywide scope means we can build capacity to help all our clients quickly even with a catastrophic level of damage and a large number of households affected. As we need it in our community support will stream in, equipment, supplies, and personnel, resulting in no noticeable delay as we plan your recovery and execute the steps necessary to get your home back to pre-fire condition.

When coping with wildfire damage of this scale, it is crucial that you engage SERVPRO as your restoration company. Our strict adherence to industry protocols means your personal fire damage, whether sadly significant or mercifully minor, will be assessed and attended to with all due speed and the ultimate in professionalism. Many of the nation’s premiere casualty insurers prefer their insured homeowner's contract with us for fire repair, replacement, and restoration. Check with your agent to see why our services will guide you to successful fire damage restoration outcomes. We have the staffing, the equipment, and the zeal to deliver the services necessary to complete your fire recovery completely and safely.

Our reputation as a full-service wildfire restoration service supports your decision to contact SERVPRO of Alexander & Caldwell Counties for your needs after disaster strikes. Contact us at (828) 396-1070 to schedule your wildfire damage inspection and restoration.

Fire Damage Top Tips To Prevent Kitchen Fires

5/20/2016 (Permalink)

Fire damage in Lenoir kitchens occurs too often

Kitchen Fire Damage Prevention Tips

Lenoir fire damage often occurs in the kitchen. According to the most current research by the NFPA, 2 out of every five home fires start in the kitchen. Kitchen fires are also the leading causes of home-fire-related injuries. Prevent kitchen fires with the following safety tips:

Watch What You Are Cooking
Unattended cooking is the primary cause of cooking fires. Mitigate fire risks by: 
- Always remaining in the kitchen when you grill, broil, or fry
- If you exit the kitchen, even for a second or two, turn off the heat source
- Using a timer when cooking
- Checking food regularly to make sure it doesn’t overcook

Be In The Right Condition To Cook
According to the NFPA, kitchen fires can happen when you are inattentive and impaired. Therefore: 
- Avoid using your stove if you are sleepy

Remove All Cooking Surfaces
Keep flammable items such as paper towels, potholders and wooden spoons clear of the stovetop. You should clean your oven often to remove any spills and food debris. Additionally, clean stovetops frequently to remove grease and oil.

Use Your Appliances Wisely
According to Consumer Reports, kitchen appliances were the cause of over $547 million in fire damages in 2006-2008. Safeguard your home by doing the following: 
- Always read and adhere to manufacturer’s instructions/safety warnings for all appliances
- Immediately register all new appliances to receive recall information
- Always act on product recalls
- Review product safety complaints about appliances in the kitchen to evaluate potential hazards
- Store small appliances unplugged
- Inspect all the power cords you use on appliances -- replace them if frayed
- Avoid using extension cords. Directly plug appliances into outlets

Maintain Personal Safety
According to estimations by the University Of Rochester Medical Center, maintaining personal safety helps prevent injuries to both yourself and others from kitchen fires. Do the following: 
- Keep pets and children from cooking surfaces
- Tuck in long shirts before cooking
- Roll up your sleeves to prevent them from being close to cooking surfaces
- Secure long hair

Take the above precautions and prevent fire damage in your Lenoir kitchen. A safer kitchen protects your family and home.
If you experience a fire damage emergency, feel free to call SERVPRO of Alexander & Caldwell Counties on (828) 396-1070. They are trusted and prominent leaders in the restoration industry. These fire damage Lenoir professionals work round the clock to attend to any emergency. Whether you have cleaning or restoration needs, talk to them today.

Fire Damage Bethlehem - Getting Rid of Bethlehem Fire Damage

4/8/2016 (Permalink)

When you have fire damage in Bethlehem, you already know who to call. SERVPRO is here.

Getting Rid of Residential Fire Damage in Bethlehem

Incidents of fire damage in Bethlehem can happen frequently. Fires are not just to be put out. All of the damages that come from fires should be checked. They could be easy to miss without the right equipment. This is why it is better to call a professional who is experienced in fire damage in Bethlehem. They have the equipment and the skills needed to figure out the extent of the damages and then do the work necessary to restore the property. It is also important to call a company immediately when there is a fire because smoke damage, as well as fire damage, progresses quickly. 

It only takes minutes for Bethlehem fire damage to progress throughout the home. For one thing, any soot turns certain plastics yellow due to the acid content in the soot.  Individual objects could become completely discolored because of the soot if it is not taken care of immediately. The next set of damages come hours later. The soot's acid stains the grout in the kitchen or bathroom. Other things that suffer are furniture, metal, and appliances. After a few days, soot makes it way to the painted areas. The areas turn yellow and then gives way to corrosion of items like metals. You may also need to refinish your wood so that you can continue to live in a safe home. 

Locally Owned Company with National Resources

The extent of the damage goes further in the weeks to come. The soot permanently discolors the carpet. Silver possessions can also be stained permanently. Fortunately, you can call professionals to help you take care of the issue. SERVPRO of Alexander & Caldwell Counties is a professional restoration company that has experience. They have the equipment needed to take care of the fire and smoke damage. They are a company that is trustworthy for all of their clients. They are available 24/7 to manage any damages in the home. Give them a call at (828)396-1070  

An Important Timeline Regarding Smoke And Fire Damage Restoration

12/9/2015 (Permalink)

It's important to respond quickly to fire damage. Fortunately, SERVPRO of Alexander & Caldwell Counties is here for anyone in the Lenoir, NC area!

When your office or home is subjected to a fire, the property will probably be covered in smoke or ash. However, learning more about how smoke damage progresses as well as where you can obtain restoration services can prevent these issues from becoming problematic for you. Get the information you need to make to reduce the lasting impact that fire damage can have.

How Smoke or Ash Damage Progresses

  • During the first few minutes of smoke damage, the soot’s acidic nature will start to yellow several types of plastics, including your small appliances. If not restored quickly, porous materials such as marble or alabaster can become permanently discolored.
  • Several hours later, the acid from the soot will stain the grout in your kitchen or bathroom. It can also tarnish metal, yellow your fiberglass, discolor your furniture, or damage your major appliances.
  • Within several days, your painted surfaces will be subjected to acidic soot. They will then start to yellow. Additional forms of deterioration include the corrosion, rusting, and pitting of metals. Your wood may also be in need of refinishing. Finally, you may have to replace your vinyl floors.
  • Within a few weeks, the damage deepens. For example, your carpets can be permanently discolored. Additionally, your silver-plated possessions can be subjected to irreversible corrosion. Also, items like glass and china may become etched in the soot’s acid.

The Importance of Attaining Professional Smoke Damage Restoration Services

As made plain by the above, smoke and fire damage can have a profoundly adverse impact on your property. Moreover, time is of the essence. The longer you allow the smoke damage to set in, the more complications and deterioration you will see. For this reason, finding a high-quality fire and smoke damage restoration company is important. To ensure that you attain the excellent, expedient services you need, look for a restoration company that possesses the following attributes:

  • 24/7 emergency response
  • IICRC-certification
  • Excellent online reviews

Locally Owned Company with National Resources

If you’re looking for a disaster restoration company in the Lenoir, NC, or Taylorsville, NC areas, SERVPRO of Alexander & Caldwell Counties should be your first stop. After 10 years of serving in this community, we have the skills and experience to respond quickly to any smoke or fire incident. In fact, our technicians are skilled in cleaning soot and smoke damage from most surfaces and belongings. Call us today at (828) 396-1070!

Fire Damage Remediation 101

11/3/2015 (Permalink)

A house fire can destroy the structure and your possessions, but a fire damage restoration team like SERVPRO can help you recover!

If your home has a fire, attaining high-quality fire damage restoration services is strongly recommended. If you don't take this important step, you could risk subjecting your property to structural damage and unwanted mold growth. There is a broad range of restoration services that these experts offer to get your home back in great shape.

The Four Major Fire Damage Restoration Techniques

In general, fire damage restoration companies in Lenoir will utilize four processes to restore your residential property. These methods include drying the home, the removal of unsalvageable materials, completing structural repairs, and thoroughly cleaning the HVAC equipment. Learn more about each process below.

Drying Your Home
One of your first priorities after a fire should be to dry the water damage left behind by the firefighters. Unfortunately, damp furniture, moist drywalls, and standing water all create the perfect setting for mold to grow and thrive within. Restoration specialists know this, and they use equipment like air movers and dehumidifiers to quickly dry your property. 

Discarding Unsalvageable Materials
After a fire, many items are unsalvageable and have to be discarded. This is necessary to prevent further contamination and for your own health and safety. Your local disaster restoration company will check all materials in the affected areas and properly dispose of items deemed unsalvageable (always with the property owner’s permission, of course).

If you choose to use our team here at SERVPRO, we can also store and clean items that are considered salvageable. This allows you to save many sentimental items and eliminates the costs associated with direct replacement.

HVAC System Cleaning
During a fire, smoke and soot particles cover affected areas, including your HVAC system. Before you even consider turning on your system, it’s essential that your ducts are thoroughly cleaned. This prevents particles from recirculating through your home and reduces strain on your system!

Structural Rebuild
In many cases, fires do substantive damage to the structure of a home. As such, many homeowners need repair services to get their property back to its original condition. Luckily, some fire damage specialists—like our team in Lenoir, NC—may offer this service as a part of the restoration process. 

Locally Owned Company with National Resources

If your home has a fire, you might face a difficult road to recovery. But calling a team of fire restoration experts can make the process easier to manage. If you live in the Lenoir, NC area, SERVPRO of Alexander & Caldwell Counties is your professional team. Now celebrating our 10th anniversary, we have the experience and expertise to make any fire damage “Like it never even happened.” If your home has a fire, call us today at (828) 396-1070!