Recent Why SERVPRO Posts

How SERVPRO Can Help

5/16/2019 (Permalink)

Why SERVPRO How SERVPRO Can Help Our team has 10 years of experience cleaning and restoring damage from any kind of disaster.

You’ve likely seen our green vehicles—whether on the road, at your neighbor’s house, or at your favorite local business. You may even know us by our name: SERVPRO of Alexander & Caldwell Counties. But do you know what we do? Most people will tell you we’re a fire and water damage cleanup and restoration company. While this is true, it fails to cover the full breadth of our services.

Having served the entire Unifour region—including Taylorsville, NC and Lenoir, NC—for 10 years, we offer services for all of your restoration needs.

Fire Damage Cleanup & Restoration

Whether you actually have a fire or just have a lot of soot that backed up from your fireplace, you’re going to need cleanup services. Our fire restoration team has the capability to clean and sanitize any fire and smoke residue in your property. This cleaning process includes both the property’s structure and any of your salvageable belongings.

Water Damage Cleanup & Restoration

Water damage can lead to structural damage and encourage mold growth—or it may just be biohazardous. Our water mitigation experts can extract excess water and accelerate the drying process, which helps prevent further damage to your home or business. Our goal is to dry and restore your property as quickly as possible!

Mold Remediation

Mold can cause structural damage and potentially cause health effects in some people, which is why it’s generally best to have a professional mold remediation company address the issue. Our team has a decade of experience helping homes and businesses tackle their mold problems. We focus on containing the mold spores and treating the affected areas. We’ll also make sure any moisture problem is addressed so growth is discouraged in the future!

Odor Removal

Imagine returning home to the smell of smoke or even skunk. There are numerous scenarios that could arise that could give your home, business, or vehicle an unbearable odor. Some smells might seem impossible to get rid of, but we have access to cutting-edge technology that can eliminate virtually any odor.

Biohazard Cleanup

Some biological and chemical materials can be harmful or contaminated and need to be cleaned up using procedures in accordance with OSHA and health regulations. Our team is equipped with the knowledge, gear, and cleaning supplies to properly clean up and dispose of biohazardous materials. Depending on the situation, our technicians can be as discreet as you need them to be.

Textiles Cleaning

Disasters often affect more than just the structure of your home or business—they also damage your valuable possessions. Fortunately, we have a state-of-the-art textiles cleaning facility that can remove soot, sewage, and other contaminants from your textiles. Whether its clothes, towels, or even your child’s favorite teddy bear—we can clean and restore nearly any textile damaged by a disaster.

Contents Packout

Do you know what happens to your belongings in the event of a disaster? As long as they’re salvageable, we can pack up, clean, and store your damaged possessions for the duration of the cleanup and restoration process. We separate and organize your contents so that at any time, we can tell you which box and from which room an item came from. Our goal is to give you peace of mind knowing your valuables are safely stored!

Contact Your Local SERVPRO Professionals

SERVPRO of Alexander & Caldwell Counties has served Lenoir, NC and the surrounding areas for 10 years. If you aren’t familiar with our story, we encourage you to learn more about who we are and what we believe in. And if you have a need for any of the above services, please contact us today at (828) 396-1070.

Why SERVPRO of Alexander & Caldwell Counties Should Do Your Duct Cleanings

2/28/2019 (Permalink)

Why SERVPRO Why SERVPRO of Alexander & Caldwell Counties Should Do Your Duct Cleanings Our duct cleaning professionals are here to help!

Most people know that it’s a good idea to clean your HVAC system (at a minimum of every 3 to 5 years, according to the National Air Duct Cleaners Association). Over time, air ducts accrue a buildup of dust, dirt, and other contaminants, which can diminish air quality and negatively affect the performance of your system. That’s why our team at SERVPRO of Alexander & Caldwell Counties provides professional duct cleanings!

But what sets us apart from other duct cleaning services in the Lenoir, NC area? We’re up-front about our costs, we conduct a thorough cleaning, and we walk you through the process.

We Don’t Have Hidden Costs

We believe that customers should know exactly what they should expect to spend when they call us for an HVAC cleaning. When we give a customer a quote, we give a fixed price based on the number of vents and returns the system has. Barring any unexpected issues (such as excessive mold growth in the ducts), we can give our customers a price upfront.

While this might seem like the standard process, some duct cleaning companies have “hidden” fees. They might initially offer a low estimate to get their foot in the door, but they will begin adding costs once they begin the work. Be wary of companies who attempt to do this!

We Offer Thorough, Professional Duct Cleanings

In order to make it “Like it never even happened.” we make it a point to offer thorough cleanings. Our highly trained staff use high-powered vacuums to clean your entire HVAC system. For contaminants that don’t come free, we seal them in place to prevent them from becoming an issue. We believe it’s important that the system is fully cleaned and the customer is satisfied with the results.

In some cases, duct cleaning companies will offer low prices but perform fast, less-than-satisfactory results. A good telltale sign a company is cutting corners is if they aren’t at your home or business for at least a couple of hours (though usually longer).

We Provide More than Before & After Photos

Any decent HVAC-cleaning company will show their customers before and after pictures. After all, it’s one of the simplest ways to prove to a customer that their ducts have been properly cleaned. But we take that one step beyond. Our technicians will gladly explain the duct-cleaning process and answer any of your questions. We believe in offering friendly customer service and reassurance in our professionalism!

Your Duct Cleaning Professionals in Alexander & Caldwell Counties

If you’re in the market for a duct cleaning, it’s important you feel you can trust the company to enter your home or business. After 10 years in the community, we believe we have the reputation and the professionalism to meet your needs. So if you’re looking for a duct cleaning service in Lenoir, NC, you can call SERVPRO of Alexander & Caldwell Counties today!

Celebrating 10 Years of Service

1/22/2019 (Permalink)

Why SERVPRO Celebrating 10 Years of Service Owners Kim & Randy Williams pose in front of one of their SERVPRO vehicles—one of many they've acquired over their 10 years in business.

When a business first opens its doors, there’s always a degree of uncertainty—uncertainty about success, the future, and whether or not it was the right thing to do. Owners Kim and Randy Williams had those same feelings when they decided to start their own SERVPRO franchise at the beginning of 2009. When SERVPRO of Alexander & Caldwell Counties first opened its doors, it just was them and one other employee at the height of a devastating recession.

Although it was a slow start, they took every job and treated their customers with compassion and respect, and later that year, they hired another employee. Their efforts then began to take shape, and after some momentum, they had the opportunity to purchase the franchise in Burke County in 2011. A similar opportunity presented itself in 2015 when both franchises in Catawba County were up for sale.

Now this year, SERVPRO of Alexander & Caldwell Counties is celebrating its 10 anniversary. After overcoming many obstacles, we have grown into a large team of around 50 employees that has the capability to respond to any size disaster.

To those who have used our services in the past, we thank you for trusting us during a stressful time in your lives. And for those who are considering us, we hope we can earn your business should you ever need us.

Thank you to everyone who has helped us become the business we are today. We hope to continue serving you for many years to come!

SERVPRO of Alexander & Caldwell Counties at the Lenoir Christmas Parade

11/19/2018 (Permalink)

Why SERVPRO SERVPRO of Alexander & Caldwell Counties at the Lenoir Christmas Parade SERVPRO will be at the annual Lenoir Christmas Parade this year!

Before you know it, Christmas will be in Lenoir! In fact, you can mark your calendars for November 30—that’s the date for the annual Lenoir Christmas Parade! Every year, well over 100 Christmas-themed floats flow through downtown Lenoir, followed by the man of the hour: Santa Claus himself. And just like we’ve done for the past consecutive years, SERVPRO of Alexander & Caldwell Counties will join in the festivities.

This year, however, we’re not bringing our Large Loss trailer due to the size of the parade. Instead, we’ve invited a green celebrity and his animal friend to operate this year’s SERVPRO vehicle! We hope to see you at the parade, and we hope you have a very Merry Christmas!

Why You Should Hire SERVPRO of Alexander & Caldwell Counties

11/8/2018 (Permalink)

Why SERVPRO Why You Should Hire SERVPRO of Alexander & Caldwell Counties We have a team of over 50 employees who are ready to respond to any-size disaster!

When disaster strikes, you want to restore your home or business to its pre-disaster condition, which is why you hire a disaster restoration company. But in Alexander & Caldwell Counties, there are multiple restoration companies to choose from, one of them being SERVPRO of Alexander & Caldwell Counties. Why should you hire us? Below are just 3 reasons!

  1. We are the largest disaster restoration company in the region. There are multiple disaster restoration companies in the area, but after nearly 10 years, we have secured ourselves as the largest and most efficient. We have over 50 employees, hundreds of units of equipment, and we can handle anything from small damages to large-scale disasters!

  1. We have a full-scale textile-cleaning facility. If a fire or flood damages your clothes, rugs, or other textiles, they’re in good care. At SERVPRO of Alexander & Caldwell Counties, we have a fully operational, state-of-the-art textiles cleaning facility where we can completely restore damaged textiles. And our ESPORTA can clean even the softest materials, such as stuffed animals and blankets!

  1. We can handle any-size disaster. Sometimes major disasters can strike, causing large-scale damage to a home or business. Fortunately, SERVPRO of Alexander & Caldwell Counties is a Large Loss franchise, which is a status given by SERVPRO corporate that indicates our franchise has the size, skills, and capacity to clean large disasters. We’ve restored many commercial jobs, most notably Lees-McRae College after the fire in 2017 and some schools in Wilmington after Hurricane Florence!

We do our best to satisfy our customers and to contribute to our community. If you have fire damage, water damage, mold, or any other type of damage, you can call SERVPRO of Alexander & Caldwell Counties at (828) 396-1070! We’ll make it “Like it never even happened!”

What is a Large Loss Response Team?

11/1/2018 (Permalink)

Why SERVPRO What is a Large Loss Response Team? As a Large Loss franchise, we are capable of making any large-scale disaster "Like it never even happened!"

SERVPRO of Alexander & Caldwell Counties has been around for nearly 10 years. During that time, we grew from a 3-man team to a growing, 50-employee operation. As we’ve grown in size, we’ve also gotten better at responding to disasters and helping customers get back on their feet even faster than before. That’s one of the reasons our franchise is part of the Large Loss Response Team.

What is a Large Loss Response Team?

SERVPRO is a large (and growing) franchise chain that is comprised of over 1,700 different franchises nationwide. As a result, when large-scale disasters strike, SERVPRO can deploy as many franchises as necessary to make it “Like it never even happened.”

But some franchises are capable of handling large disasters on their own—those designated as being part of the Large Loss Response Team by corporate. These franchises have the size, equipment, and capacity to handle large disasters by themselves or alongside a local franchise.

SERVPRO of Alexander & Caldwell Counties is one such Large Loss franchise. We’ve responded to the 2017 fire at Lees-McRae College, flooding at Martinsville Speedway in Virginia, and many large disasters, including Hurricanes Harvey and Florence. Our team brings in our Large Loss trailer, equipped with over 100 units of equipment, a generator, a fully equipped mobile office, and more. We pull as many of our resources as possible to present the best customer experience possible.

Your Local Large Loss Franchise

No matter the extent of the damage, SERVPRO of Alexander & Caldwell Counties is capable of responding to any size disaster. If your home or business needs cleanup and restoration services, call us today at (828) 396-1070!

3 Ways SERVPRO of Alexander and Caldwell Counties Serves the Community

10/19/2018 (Permalink)

Why SERVPRO 3 Ways SERVPRO of Alexander and Caldwell Counties Serves the Community We go to many ribbon cuttings and other community events, like this one at Planet Fitness in Hickory!

As a member of the Unifour community for almost 10 years, we’ve witnessed and been part of amazing things. And because all of our employees reside in the area, we’ve contributed to numerous events and organizations that our company supports. We love our community and try to serve it in many different ways.

  • We sponsor many local events. If there’s a major event in the area, you’ll almost definitely see SERVPRO listed as one of the sponsors. We set up booths at local golf tournaments, participate in the Christmas parades, and even sponsor the blackberry-eating contest each year at the NC Blackberry Festival.
  • We serve on many boards. Several of our employees have roles beyond their normal day-to-day responsibilities. They also serve on advisory boards and boards of directors for many events and nonprofits. We often play an active part in some of the events we sponsor!
  • We donate to many nonprofits. There are some organizations in our area that are doing amazing things, and we love to help them when we can. We regularly donate to the causes we see making the most impact!

We strongly believe in our community, and we show that each and every day. It’s also why we are committed to serving homeowners and businesses after they have water, fire, or mold damage. It’s our goal to make it “Like it never even happened!”