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Fire & Water - Cleanup & Restoration

Water Damage Frequently Asked Questions

3/18/2019 (Permalink)

Customers tend to have a lot of questions about the water damage restoration process, especially when it comes to our equipment!

Nobody plans to have their home or business damaged by a burst pipe or an appliance leak. That’s why many of our customers are completely unprepared for the steps that follow. If you have water damage, below are some frequently asked questions (FAQ).

How long will the drying process take?

One of the first things people want to know is how long it will take to fully extract and dry any water damage. There are several factors that can affect the mitigation process, but you can expect anywhere from one to several days. Our technicians check on the status of your property daily to ensure drying goals are being met.

I don’t see the water. How do you know it is wet?

Because water makes its way into porous materials, it’s sometimes difficult to tell if an area is completely dry. For example, water tends to wick up the backs of walls where it can’t be seen. So in order to ensure our technicians have completely dried your home, they will use a device known as a moisture meter. This device reads the relative moisture levels of an affected area to inform the technician whether or not they’ve achieved the necessary drying goals.

Why do you cut out parts of my wall?

In situations where the water is highly contaminated or if there are signs of wicking, it’s necessary to cut out sections of affected walls to treat and dry the wet materials so we can prevent mold growth and structural damage. In general, we will cut at least 12 inches from the base of the wall, but in some cases, we may have to cut out more. We cut in 1-foot intervals because it is easier to replace a foot of drywall than it is to replace a few inches.

Can I turn off the air movers and/or dehumidifiers? They are loud.

Unfortunately, our equipment can be noisy, but they should not be moved or turned off for any period of time except in the event of an emergency. Turning off our equipment slows down the drying process and increases the chance of mold and structural damage.

Who pays for the electricity your equipment uses?

Our equipment requires power to operate, which means we generally have to tap into your power. Unfortunately, we are not liable for any increase in your electricity bill as a result of our services. However, if your insurance is paying for the work, you may ask them if they will cover electricity usage as well!

If you have any other questions that weren’t answered above, please feel free to call our office at (828) 396-1070!

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