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Fire & Water - Cleanup & Restoration

How We Train Our Team

7/13/2021 (Permalink)

SERVPRO employees watching a man attach plastic to a wall We also hold training sessions to keep our technicians current on the latest trends and best practices!

At SERVPRO of Alexander, Caldwell, Burke and Catawba Counties, we have a team of more than 70 well-trained employees. We believe that in order to provide the best possible customer service, we need to invest in hiring and training the right people. To accomplish this, we have our employees go through multiple programs, such as through SERVPRO HQ, the IICRC, and, in some cases, NADCA.

SERVPRO’s Training Program

At our corporate headquarters in Gallatin, TN, we have a state-of-the-art training facility where SERVPRO employees can experience the mitigation process first-hand. We have a dedicated house that is intentionally flooded so crew chiefs and technicians can learn how to extract water and dry out a home. When possible, we send our crews to this special facility to get the full SERVPRO training experience.


In addition to SERVPRO’s rigorous training program, we also have our field staff get relevant certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This organization sets the standards for training and certification in our industry, and we encourage all our employees to get their certification.

Some of our employees also have certifications from the National Air Duct Cleaners Association (NADCA), which sets the standards for the duct cleaning industry. This allows our technicians to be knowledgeable and use the most current methods for cleaning HVAC systems!

A Team of Quality People

SERVPRO of Alexander, Caldwell, Burke and Catawba Counties’ mission is to develop a team of quality people who focus on excellent service, fairness, and mutual respect. That’s why we push our team to be knowledgeable in the services that we provide. If you want professionals to help you clean and restore your Morganton, NC property, call us at (828) 396-1070 today!

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